Seven Operating Characteristics of Coffee Bean & Tea Leaf

Multiple Server Waiting Line

λ = arrival rate µ = service rate ƙ = number of servers

number of customers = = 2 servers
= number of customers (Assumed)
60 minutes
16 customers serving time
= 60 minutes
60 minutes ¿
= 0.26666 2.63 Minutes
custom er per minute = 22.81 or 23
23 customers
=
60 minutes
= 0.38333
customer per minute

1. The probability that no customers are in the system

λ
P0=
µ
0.26666
0.38333
= 0.6956∨0.70
As stated ∈thetable :0. 4815
ƙ
¿
( µ( ¿)−λ )
¿
2. The average number of customers ¿ 2 in the waiting line
¿
( ƙ −1 ) ! ¿
ƙ
λ
Lq=
µ ()
( λ ) ( µ)
¿

2
¿
( 0.38333(¿)−0.26666 )
¿
¿2
¿
( 2−1 ) ! ¿
2
0.26666
( 0.38333 ) ( 0.26666 ) ( 0.38333 )
¿
= 0 . 095270204∨0.0953 customers
3. The average number of customers in the system

λ
L=Lq +
µ
0.26666
0.0953+
0.38333
= 0.7909400381∨0.7909
4. The average time a customer customers
spends in the waiting line

Lq 0.0953
W q=
λ 0.26666

= 0. 3574 minute
5. The average time a customer spends in the system
1
W =W q +
µ
1
¿ 0.3574+
0.38333
¿ 2.97 minutes
6. The probability that an arriving customer has to wait for service
ƙ
1 λ
Pw = ( ) ( ƙµƙ−µ λ ) P
k! µ 0

4
(2 )( 0.38333 )
¿
1 0.9833
(
2 ! 0.38333 ) ( ( 2)( 0.38333 )−0.26666 )
( 0.4815)

= 0. 4856

7. The probability of n customers are in the system

n
λ
P n=
()
µ
P0

n!
if n=0

0.26666 0
P 0=
(
0.38333 )
(0.4815)
0!
= 0. 4815
 Number of Probability

Customers
0 0.4815
1 0.3350
2 0.1165
3 0.0540
4 0.0282
5 or more 0.0157

The Probability of n Customers in the system for the Coffee Bean and Tea Leaf

Two-Server Waiting Line