Si

tePer
for
mance
CETExecut
i
veOver
view
Hi
ghLevel
Per
for
manceEval
uat
i
on+Ranki
ngsbyPar
tner
,Si
t
e
Resol
ve
Recontact
Sol
vesPerHour

61.1
41.1%
1.
68
+0.2
-
1.0%
-
0.10

60.
0

40.
0

20.
0

0.
0
Aug5 Aug12 Aug19 Aug26 Sep2 Sep9 Sep16 Sep23 Sep30 Oct7 Oct14 Oct21 Oct28 Nov4 Nov11

Appl
i
cant Dr
iver Ri
der Saf
ety Submi
ssi
onReasonNotFound

50.
0%

40.
0%

30.
0%

20.
0%

10.
0%

0.
0%
J
ul22 Jul
29 Aug5 Aug12 Aug19 Aug26 Sep2 Sep9 Sep16 Sep23 Sep30 Oct7 Oct14 Oct21 Oct28

2.
50

2.
00

1.
50

1.
00

0.
50

0.
00
Jul
22 Jul
29 Aug5 Aug12 Aug19 Aug26 Sep2 Sep9 Sep16 Sep23 Sep30 Oct7 Oct14 Oct21 Oct28

Par
tnerRanki
ng
l
ast30days
Resol
ve Recont
actRat
e SPH Resol
veRank Recont
actRank SPHRank Tot
alPoi
nts Tot
alRank

24_7_i
ntouch 65.
2 37.
9% 1.
94 1 1 2 4 1

al
ori
ca 63.
0 42.
4% 1.
47 2 3 3 8 2

i
bex 61.
7 43.
2% 2.
21 4 4 1 9 3

onel
ink 54.
9 41.
6% 0.
89 5 2 5 12 4

si
tel 62.
3 45.
4% 1.
09 3 5 4 12 4

Si
t
eRank
ing
l
ast30days
Resol
ve Recont
actRat
e SPH Resol
veRank Rec
ont
actRank SPHRank Tot
alPoi
nts Tot
alRank
24_7_i
ntouch_guat
emal
a 61.
5 46.
4% 1.
86 7 7 4 18 6

24_7_i
ntouch_j
amai
ca 64.
7 30.
7% 0.
70 3 1 9 13 4

24_7_i
ntouch_mani
la 67.
5 34.
2% 2.
26 1 2 1 4 1

24_7_i
ntouch_or
lando 63.
2 49.
1% 0.
44 5 10 10 25 10

al
ori
ca_davao 63.
0 42.
4% 1.
47 6 6 5 17 5

i
bex_par
anaque 63.
3 41.
0% 2.
23 4 4 2 10 2

i
bex_si
lver
_ci
ty 59.
5 47.
6% 2.
02 9 8 3 20 7

onel
ink_medel
li
n 54.
9 41.
6% 0.
89 10 5 8 23 8

si
tel
_bogot
a 60.
4 48.
2% 1.
12 8 9 6 23 8

si
tel
_war
saw 65.
6 39.
3% 1.
03 2 3 7 12 3