Glidepath Nov

Sept EOM Incredybles Resolve
Tenure Bucket HC % of HC Surveys Actual Target % to Target

0 - 30 Days 15 11% 68 40.9% 30.0% 36.4%
30 - 60 Days 10 8% 182 50.8% 42.0% 21.0%
60 - 90 Days 109 47.7% 47.0% 1.4%
90 - 120 Days 28 21% 710 58.1% 55.0% 5.7%
120 - 150 Days 22 17% 361 55.2% 62.0% -10.9%
+ 150 Days 58 44% 1260 61.5% 65.0% -5.4%
Total HC 133 100% 2690 58.0% 58.79% -1.4%
Oct EOM Incredybles Resolve

0 - 30 Days 33 20% 292 48.6% 30.0% 62.0%
30 - 60 Days 15 9% 185 54.9% 42.0% 30.6%
60 - 90 Days 10 6% 269 49.8% 47.0% 5.9%
90 - 120 Days 212 50.5% 55.0% -8.1%
120 - 150 Days 28 17% 782 53.9% 62.0% -13.1%
+ 150 Days 78 48% 1621 58.1% 65.0% -10.6%
Total HC 164 100% 3361 55.0% 57.92% -5.1%
Nov MTD Incredybles Resolve

0 - 30 Days 15 8% 273 50.7% 50.0% 1.4%
30 - 60 Days 18 10% 389 48.7% 55.0% -11.5%
60 - 90 Days 15 8% 65 50.4% 58.0% -13.1%
90 - 120 Days 10 5% 188 51.8% 62.0% -16.5%
120 - 150 Days 198 57.4% 65.0% -11.7%
+ 150 Days 106 57% 1325 57.5% 68.0% -15.4%
Total HC 164 88% 2438 54.7% 62.94% -13.1%
Nov EOM Incredybles Resolve

0 - 30 Days 28 15% 50.0% -100.0%
30 - 60 Days 29 16% 55.0% -100.0%
60 - 90 Days 13 7% 58.0% -100.0%
90 - 120 Days 13 7% 62.0% -100.0%
120 - 150 Days 65.0% -100.0%
+ 150 Days 103 55% 68.0% -100.0%
Total HC 186 100% #DIV/0! #DIV/0! #DIV/0!
Dic EOM Incredybles Resolve
0 - 30 Days 50.0% -100.0%
30 - 60 Days 28 15% 55.0% -100.0%
60 - 90 Days 29 16% 58.0% -100.0%
90 - 120 Days 13 7% 62.0% -100.0%
120 - 150 Days 13 7% 65.0% -100.0%
+ 150 Days 103 55% 68.0% -100.0%
Total HC 186 100% #DIV/0! #DIV/0! #DIV/0!
NPS Solves Per Hour
Actual Target % to Target Actual Target % to Target
-5.9% -35.0% 83.2% 0.3 #DIV/0!
9.9% -10.0% 198.9% 1.0 #DIV/0!
-2.7% 5.0% -154.5% - #VALUE!
10.6% 15.0% -29.1% 1.4 #DIV/0!
16.0% 25.0% -35.9% 1.6 #DIV/0!
32.2% 30.0% 7.4% 1.4 #DIV/0!
20.5% 3.9% 424.2% 1.36 2.7 -50.2%
NPS Solves Per Hour

0.7% -35.0% 101.9% 0.1 #DIV/0!
20.0% -10.0% 300.0% 0.5 #DIV/0!
5.9% 5.0% 17.6% 0.7 #DIV/0!
-1.4% 15.0% -109.4% #DIV/0!
3.7% 25.0% -85.3% 1.4 #DIV/0!
23.1% 30.0% -22.9% 1.2 #DIV/0!
13.6% 3.9% 247.4% 1.07 2.7 -60.8%
NPS Solves Per Hour

2.6% #DIV/0! 0.8 #DIV/0!
5.6% 10.0% -44.0% 1.2 #DIV/0!
-4.6% 15.0% -130.7% 1.4 #DIV/0!
8.0% 20.0% -60.0% 1.6 #DIV/0!
1.5% 25.0% -94.0% 1.8 #DIV/0!
17.8% 30.0% -40.7% 1.8 #DIV/0!
11.5% 21.87% -47.5% 2.4 2.7 -11.8%
NPS Solves Per Hour

#DIV/0! 0.8 #DIV/0!
10.0% -100.0% 1.2 #DIV/0!
15.0% -100.0% 1.4 #DIV/0!
20.0% -100.0% 1.6 #DIV/0!
25.0% -100.0% 1.8 #DIV/0!
30.0% -100.0% 1.8 #DIV/0!
#DIV/0! #DIV/0! #DIV/0! 2.4 2.7 -11.8%
NPS Solves Per Hour
#DIV/0! 0.8 #DIV/0!
10.0% -100.0% 1.2 #DIV/0!
15.0% -100.0% 1.4 #DIV/0!
20.0% -100.0% 1.6 #DIV/0!
25.0% -100.0% 1.8 #DIV/0!
30.0% -100.0% 1.8 #DIV/0!
#DIV/0! #DIV/0! #DIV/0! 2.4 2.7 -11.8%
VHUR Lyft Credentials Zendesk Account Name
7580 clopezrestrepo-onelink@lyft.com Camilo Andrés López Restrepo
7595 ccorreamaya-onelink@lyft.com Carlos Andrés Correa Maya
8374 drestrepohernandez-onelink@lyft.com David Restrepo Hernández
2916 eruapatino-onelink@lyft.com Erika Miladis Rúa Patiño
8378 fbermudezgarcia-onelink@lyft.com Felipe Bermúdez García
7576 jchaparrocontreras-onelink@lyft.com Jesús Alberto Chaparro Contreras
8380 jherreragranda-onelink@lyft.com Juan Sebastián Herrera Granda
8381 ksuarezperez-onelink@lyft.com Khristian Yesid Suárez Pérez
8384 lbarazartearraiz-onelink@lyft.com Luis David Barazarte Arraiz
8388 mlopezrueda-onelink@lyft.com Maria Gabriela López Rueda
8377 mbedoyacamacho-onelink@lyft.com Mario José Bedoya Camacho
8383 smontoyapelaez-onelink@lyft.com Simón Montoya Peláez
8889 aasprillapulgarin-onelink@lyft.com Antonny Asprilla Pulgarin
8882 cgomeztabares-onelink@lyft.com Carlos Alfredo Gomez Tabares
8769 chidalgoamaya-onelink@lyft.com Carolina Hidalgo Amaya
8899 dsossacano-onelink@lyft.com Daniela Sossa Cano
8885 eramirezrico-onelink@lyft.com Enzo David Ramírez Rico
8891 eruizmendoza-onelink@lyft.com Ernie Sebastián Ruiz Mendoza
8903 flavioheredia-onelink@lyft.com Flavio André Garcés Heredia
8888 jramirezzuleta-onelink@lyft.com Johan Sebastián Ramirez Zuleta
8898 juanmedina-onelink@lyft.com Juan Felipe Domínguez Medina
8895 kpicomeza-onelink@lyft.com Kevin Eduardo Pico Meza
8887 lchaverrafranco-onelink@lyft.com Lida Paola Chaverra Franco
8883 suribevelasquez-onelink@lyft.com Óscar Andrés Uribe Velásquez
8893 sgarciavillanueva-onelink@lyft.com Santiago Adolfo Garcia Villanueva
8904 tlopezcifuentes-onelink@lyft.com Tulio Yesid Lopez Cifuentes
8892 xparraojeda-onelink@lyft.com Ximena Alejandra Parra Ojeda
8657 bgutierrezmadera-onelink@lyft.com Bryan Alfonso Gutierrez Madera
8614 dosoriodurango-onelink@lyft.com Danerley Osorio Durango
9041 dherrerarestrepo-onelink@lyft.com Daniela Herrera Restrepo
8905 elisaalejandramendozagarcia-onelink@lyft.com Elisa Alejandra Mendoza Garcia
9038 khoyoscorredor-onelink@lyft.com Kogi Hoyos Corredor
9040 lberrio-onelink@lyft.com Leonardo Berrío Rendón
9043 lmedinagarcia-onelink@lyft.com Luis Elí Medina García
9047 mcardonamuneton-onelink@lyft.com Miguel Ángel Cardona Muñeton
9046 nvargas-onelink@lyft.com Nicolás López Vargas
9031 wpachon-onelink@lyft.com William Leonardo Pachón Farfán
9034 ssalazargutierrez-onelink@lyft.com Sergio Alejandro Salazar Gutiérrez
9039 dcastillohenao-onelink@lyft.com Daniel Castillo Henao
9042 zpalaciogallego-onelink@lyft.com Zhujair Palacio Gallego
8960 cloaizamonsalve-onelink@lyft.com Cristian David Loaiza Monsalve
8962 etabordamazo-onelink@lyft.com Elizabeth Taborda Mazo
8961 cpintomesa-onelink@lyft.com Camilo Alejandro Pinto Mesa
8957 dpenuelagoyes-onelink@lyft.com Diego Alejandro Peñuela Goyes
9210 ssierralovera-onelink@lyft.com Sara Isabel Sierra Lovera
2862 jbeltranvilla-onelink@lyft.com John Fredy Beltran Villa
10080 mzapatafernandez-onelink@lyft.com Michael Zapata Fernandez
10077 sherreracarvajal-onelink@lyft.com Silvana Herrera Carvajal
10082 gramosbryan-onelink@lyft.com Gina Marcela Ramos Bryan
10076 hguardiasviloria-onelink@lyft.com Haidelimar Karolay Guardias Viloria
10081 midrragameja-onelink@lyft.com Mónica María Idárraga Mejía
9822 sramirezorrego-onelink@lyft.com Santiago Ramirez Orrego
9816 acuervopaniagua-onelink@lyft.com Angie Daniela Cuervo Paniagua
3183 aquirozborja-onelink@lyft.com Adrian Arturo Quiroz Borja
8954 sacevedopalacio-onelink@lyft.com Sebastian Acevedo Palacio
9721 jorosteguideossa-onelink@lyft.com Juan David Orostegui Deossa
9720 jtuirngonzalez-onelink@lyft.com Juan Pablo Tuirán Gonzalez
9724 mveleztorres-onelink@lyft.com Michael Velez Torres
9247 scastaoherrera-onelink@lyft.com Sebastian Castaño Herrera
9725 kmenablandon-onelink@lyft.com Kevin Johao Mena Blandon
9718 scastromira-onelink@lyft.com Santiago Castro Mira
9726 alondoocorrea-onelink@lyft.com Andres Felipe Londoño Correa
9719 dbarrientoshenao-onelink@lyft.com Daniela Barrientos Henao
9723 sbonetthidalgo-onelink@lyft.com Sara Alejandra Bonett Hidalgo
4543 ydavilahenao-onelink@lyft.com Yuliana Andrea Davila Henao
4008 cmontoyarojas-onelink@lyft.com Cristina Montoya Rojas
10154 ltorregrosapolo-onelink@lyft.com Lucas Sebastian Torregrosa Polo
10155 apachecoospina-onelink@lyft.com Andres Esteban Pacheco Ospina
10153 scanoyepes-onelink@lyft.com Santiago Cano Yepes
10158 snorenagrajales-onelink@lyft.com Sara Elizabeth Noreña Grajales
9829 mcastroisa-onelink@lyft.com Maria Camila Castro Isa
9827 srestrepovallejo-onelink@lyft.com Stevens Restrepo Vallejo
9832 aromeroarango-onelink@lyft.com Andrea Romero Arango
9833 decheverrijaramillo-onelink@lyft.com Daniela Echeverri Jaramillo
9834 eperezmuriel-onelink@lyft.com Edison Daniel Perez Muriel
9821 jagudelocastellanos-onelink@lyft.com Juan Esteban Agudelo Castellanos
9818 bmadridrestrepo-onelink@lyft.com Breiner Eliu Madrid Restrepo
9722 apenatevega-onelink@lyft.com Alejandra Peñate Vega
2833 cmartinezecheverri-onelink@lyft.com Christian Felipe Martinez Echeverri
10314 aramirezmontoya-onelink@lyft.com Andrés Felipe Ramírez Montoya
10315 lcatteaucano-onelink@lyft.com Laura Catteau Cano
10312 jborreroflorez-onelink@lyft.com Jesus David Borrero Florez
10313 dcorreaorozco-onelink@lyft.com Duvan Correa Orozco
10260 dalvarezgiraldo-onelink@lyft.com David Alvarez Giraldo
10025 ctamayozapata-onelink@lyft.com Camila Tamayo Zapata
10487 dcastrillonlopera-onelink@lyft.com David Alejandro Castrillon Lopera
10485 dgonzalezpatino-onelink@lyft.com David González Patiño
10489 gsampedoardila-onelink@lyft.com Gabriela Sampedro Ardila
7462 jmunozosorio-onelink@lyft.com Jader Andres Muñoz Osorio
10095 jramossalet-onelink@lyft.com Jose Alejandro Ramos Salet
10488 kleongarces-onelink@lyft.com Karen Daniella León Garcés
8354 lvelezpizarro-onelink@lyft.com Luis Fernando Velez Pizarro
10085 vduquegiraldo-onelink@lyft.com Valeria Duque Giraldo
2835 wcalderoncifuentes-onelink@lyft.com Wynniberg Calderón Cifuentes
10020 ycastellartorres-onelink@lyft.com Yeison Castellar Torres
10597 cocampogutierrez-onelink@lyft.com Camilo Ocampo Gutierrez
10400 eagudelo-onelink@lyft.com Elizabeth Agudelo
10084 hsaldarriagazapata-onelink@lyft.com Harrison Saldarriaga Zapata
10405 jbarrazagarcia-onelink@lyft.com Jose Alberto Barraza Garcia
10596 jvallejocardona-onelink@lyft.com Juan Jose Vallejo Cardona
10402 jjimenezroldan-onelink@lyft.com Juan Sebastian Jimenez Roldan
10593 priosfernandez-onelink@lyft.com Paula Nathalia Rios Fernández
10253 sgarciaolarte-onelink@lyft.com Santiago Garcia Olarte
10406 yguerrerosuarez-onelink@lyft.com Yeimy Natalia Guerrero Suarez
10403 yherreracastaneda-onelink@lyft.com Yojanna Catalina Herrera Castañeda
1968 jgonzalezmontoya-onelink@lyft.com Julian Andres Gonzalez Montoya
7468 mgarciaalvarez-onelink@lyft.com Miguel Esteban Garcia Alvarez
7732 cristianyesidmorenolopez-onelink@lyft.com cristian Yesid Moreno Lopez
10640 mnaranjotuberquia-onelink@lyft.com Miguel Angel Naranjo Tuberquia
10635 jgarciacano-onelink@lyft.com Jacobo Garcia Cano
10639 vrestrepohenao-onelink@lyft.com Victor Manuel Restrepo Henao
2028 jlondonoguevara-onelink@lyft.com Jairo Londoño Guevara
10638 eduquesandoval-onelink@lyft.com Eddynson Duque Sandoval
10641 amunozsaldarriaga-onelink@lyft.com Andrés Felipe Muñoz Saldarriaga
10636 jzaraterubio-onelink@lyft.com Jose Victor Zarate Rubio
10637 sflorezparra-onelink@lyft.com Stefhania Florez Parra
1820 jzapatasalas-onelink@lyft.com Juan Esteban Zapata Salas
1824 agarzonmontoya-onelink@lyft.com Andrea Garzón Montoya
7068 dpinodaza-onelink@lyft.com Daniel Marcelo Pino Daza
2199 dperezperez-onelink@lyft.com David Perez Perez
2938 lmurielzapata-onelink@lyft.com Lorena Yasmith Muriel Zapata
10775 farangomartinez-onelink@lyft.com Federico Andres Arango Martinez
10772 mhernandezaricapa-onelink@lyft.com Melissa Hernandez Aricapa
8358 nrinconospina-onelink@lyft.com Natalia Andrea Rincon Ospina
10425 pgonzalezestrada-onelink@lyft.com Paula Andrea Gonzalez Estrada
7739 jgomezvillamizar-onelink@lyft.com Jorge Daniel Gomez Villamizar
10422 vhernandezchaparro-onelink@lyft.com Vanessa Hernandez Chaparro
3299 aflorezpalacio-onelink@lyft.com Ana Marcela Florez Palacio
992 jgomezpinzon-onelink@lyft.com Jorge Alberto Gomez Pinzon
10419 dzuluagavelasquez-onelink@lyft.com Daniela Zuluaga Velasquez
10416 lmayoralugo-onelink@lyft.com Lewis Joel Mayora Lugo
10423 aariasloaiza-onelink@lyft.com Anny Arias Loaiza
10427 lrendonmolina-onelink@lyft.com Laura Michelle Rendon Molina
10428 kraveorozco-onelink@lyft.com Karen Gineet Rave Orozco
10773 osalgadozapata-onelink@lyft.com Oscar Mauricio Salgado Zapata
10771 jcardonacortes-onelink@lyft.com Juan Carlos Cardona Cortes
10421 ljulioredondo-onelink@lyft.com Luis Alberto Julio Redondo
10412 frodriguezcano-onelink@lyft.com Fabian Rodriguez Cano
10777 jpuertacanaveral-onelink@lyft.com Jose Manuel Puerta Canaveral
7473 ccelismaquency-onelink@lyft.com Carlos Andres Celis Maquency
7466 cariasmarin-onelink@lyft.com Cristian Manuel Arias Marin
Pending pramosmarquez-onelink@lyft.com Pedro Jose Ramos Marquez
10778 cechavarriacastano-onelink@lyft.com Cristian Daniel Echavarria Castaño
8609 jsabogalvalencia-onelink@lyft.com Jhonatan Sabogal Valencia
8382 ltabordaalzate-onelink@lyft.com Leidy Taborda Alzate
8375 ouribevelez-onelink@lyft.com Oscar Mauricio Uribe Vélez
8373 kdazreyes-onelink@lyft.com Karen Ximena Díaz Reyes
8379 mquinterogarcia-onelink@lyft.com Manuela Quintero García
8372 aramrezvelasquez-onelink@lyft.com Alejandra Ysaura Ramírez Velásquez
8385 jcastanotirado-onelink@lyft.com Juan Esteban Castaño Tirado
8613 lmuneraagudelo-onelink@lyft.com Liliana Munera Agudelo
8371 smoralesquiroz-onelink@lyft.com Stefany Morales Quiróz
8902 dgomezjimenez-onelink@lyft.com David Alejandro Gomez Jimenez
8901 rmontoyagomez-onelink@lyft.com Ronald Montoya Gómez
8890 fsepulvedacollazos-onelink@lyft.com Fabio Andrés Sepúlveda Collazos
8884 jriverarojas-onelink@lyft.com Juan David Rivera Rojas
8897 jdiazvasquez-onelink@lyft.com John Alfonso Diaz Vasquez
8886 driosvilla-onelink@lyft.com Daniela Rios Villa
8894 lhoyosolarte-onelink@lyft.com Luis David Hoyos Olarte
8896 dmontoyarojas-onelink@lyft.com Daniel Steven Montoya Rojas
8900 jsanchezgomez-onelink@lyft.com John Fredy Sánchez Gómez
9033 alopez-onelink@lyft.com Antonio José López Restrepo
9030 lborja-onelink@lyft.com León Borja
9029 jgaviriafernandez-onelink@lyft.com Juan Camilo Gaviria Fernández
9037 ccorrearamirez-onelink@lyft.com César Augusto Correa Ramírez
9032 jariasgarcia-onelink@lyft.com José Daniel Arias García
9035 nvargaspalacio-onelink@lyft.com Natalia María Vargas Palacio
9044 ipinedahincapie-onelink@lyft.com Iván Camilo Pineda Hincapié
8959 dsotocastro-onelink@lyft.com Darwin Antonio Soto Castro
9208 jjimnezgallo-onelink@lyft.com Jhonatan Jiménez Gallo
9209 jsnchezechavarria-onelink@lyft.com Juan David Sánchez Echavarría
10079 czapatabedoya-onelink@lyft.com Camila Zapata Bedoya
Pending calle-onelink@lyft.com Lukas Cardeño Calle
6493 dgonzalezramirez-onelink@lyft.com Dina Melisa Gonzalez Ramirez
2197 jgilmartinez-onelink@lyft.com Juan Camilo Gil Martinez
10083 mangaritacontreras-onelink@lyft.com Maria Paula Angarita Contreras
10156 gpalmanoack-onelink@lyft.com Gopal Krsna Palma Noack
10157 jpatinoalvarez-onelink@lyft.com Juan Sebastian Patiño Alvarez
9717 mlaracardona-onelink@lyft.com Marcela Lara Cardona
10311 solivosquiroz-onelink@lyft.com Sebastian Olivos Quiroz
10401 jramirezcardona-onelink@lyft.com Jorge Andres Ramirez Cardona
Pending gmontoyavalencia-onelink@lyft.com Genaro Andres Montoya Valencia
Tenure Bucket
LOB Supervisor Hire Date LOC Wave Status June July
Spanish Email Mazo, Tatiana 12/3/2018 7.5 W01 Active + 120 Days + 120 Days
Spanish Email Mejia, Manuel 12/3/2018 7.5 W01 Active + 120 Days + 120 Days
Spanish Email Gomez, Alexander 12/3/2018 7.5 W01 Active + 120 Days + 120 Days
Spanish Email Oliveros, Ruben 12/3/2018 7.5 W01 Active + 120 Days + 120 Days
Spanish Email Rodriguez, Luis 12/24/2018 7.0 W02 Active + 120 Days + 120 Days
Social Media Velasco, Rykonif 1/7/2019 6.0 W03 Active + 120 Days + 120 Days
Rider Email Martínez, Pedro 1/7/2019 8.5 W03 Active + 120 Days + 120 Days
Rider Email Velasco, Rykonif 1/18/2019 7.5 W04 Active + 120 Days + 120 Days
Rider Email Martínez, Pedro 1/18/2019 6.5 W04 Active + 120 Days + 120 Days
Rider Email Santamaria, Daniel 1/18/2019 8.5 W04 Active + 120 Days + 120 Days
Driver Email Mazo, Tatiana 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Phone Rodriguez, Luis 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Phone Mazo, Tatiana 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Social Media Velasco, Rykonif 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Email Gomez, Alexander 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Email Oliveros, Ruben 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Email Mejia, Manuel 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Email Mazo, Tatiana 4/15/2019 8.5 W05 Active 60 - 90 Days 90 - 120 Days
Driver Email Rodriguez, Luis 5/20/2019 8.5 W08 Active 30 - 60 Days 60 - 90 Days
Rider Email Velasco, Rykonif 6/3/2019 8.5 W09 Active 0 - 30 Days 30 - 60 Days
Rider Email Martínez, Pedro 6/3/2019 8.5 W09 Active 0 - 30 Days 30 - 60 Days
Rider Email Santamaria, Daniel 6/3/2019 8.5 W09 Active 0 - 30 Days 30 - 60 Days
Rider Email Roldán, Juan 6/24/2019 8.5 W11 Active 0 - 30 Days 30 - 60 Days
Rider Email Londoño, Elizabeth 6/24/2019 8.5 W11 Active 0 - 30 Days 30 - 60 Days
Spanish Email #N/A 12/3/2018 8.0 W01 Attrition + 120 Days + 120 Days
Passenger Email #N/A 12/3/2018 7.5 W01 Attrition + 120 Days + 120 Days
Driver Email #N/A 12/24/2018 7.5 W02 Attrition + 120 Days + 120 Days
Rider Email #N/A 1/7/2019 8.0 W03 Attrition + 120 Days + 120 Days
Driver Email #N/A 4/15/2019 8.5 W05 Attrition 60 - 90 Days 90 - 120 Days
Spanish Email #N/A 4/15/2019 8.5 W05 Attrition 60 - 90 Days 90 - 120 Days
Driver Phone #N/A 4/29/2019 8.5 W06 Attrition 60 - 90 Days 90 - 120 Days
Social Media #N/A 5/8/2019 8.5 W07 Attrition 30 - 60 Days 60 - 90 Days
Rider Email #N/A 6/3/2019 8.5 W09 Attrition 0 - 30 Days 30 - 60 Days
Rider Email #N/A 6/24/2019 8.5 W11 Attrition 0 - 30 Days 30 - 60 Days

Glidepath Nov

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Glidepath Nov

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Sept EOM Incredybles Resolve

Tenure Bucket HC % of HC Surveys Actual Target % to Target

Oct EOM Incredybles Resolve

Nov MTD Incredybles Resolve

Nov EOM Incredybles Resolve

NPS Solves Per Hour

NPS Solves Per Hour

NPS Solves Per Hour

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