Month of day partner Recontact Rate Max Date (Recontact)

Recontact 8/1/2019 sutherland 35.30% 11/25/2019

Recontact 9/1/2019 sutherland 42.70% 11/25/2019
Recontact 10/1/2019 sutherland 35.00% 11/25/2019
Recontact 11/1/2019 sutherland 31.80% 11/25/2019
Recontact 8/1/2019 sitel 47.00% 11/25/2019
Recontact 9/1/2019 sitel 46.70% 11/25/2019
Recontact 10/1/2019 sitel 45.50% 11/25/2019
Recontact 11/1/2019 sitel 43.90% 11/25/2019
Recontact 8/1/2019 onelink 41.00% 11/25/2019
Recontact 9/1/2019 onelink 46.00% 11/25/2019
Recontact 10/1/2019 onelink 44.00% 11/25/2019
Recontact 11/1/2019 onelink 36.90% 11/25/2019
Recontact 8/1/2019 ibex 43.50% 11/25/2019
Recontact 9/1/2019 ibex 44.80% 11/25/2019
Recontact 10/1/2019 ibex 43.70% 11/25/2019
Recontact 11/1/2019 ibex 42.30% 11/25/2019
Recontact 8/1/2019 hq 47.90% 11/25/2019
Recontact 9/1/2019 hq 49.00% 11/25/2019
Recontact 10/1/2019 hq 48.80% 11/25/2019
Recontact 11/1/2019 hq 48.90% 11/25/2019
Recontact 8/1/2019 alorica 43.80% 11/25/2019
Recontact 9/1/2019 alorica 44.60% 11/25/2019
Recontact 10/1/2019 alorica 43.20% 11/25/2019
Recontact 11/1/2019 alorica 41.60% 11/25/2019
Recontact 8/1/2019 24_7_intouch 39.90% 11/25/2019
Recontact 9/1/2019 24_7_intouch 39.80% 11/25/2019
Recontact 10/1/2019 24_7_intouch 38.50% 11/25/2019
Recontact 11/1/2019 24_7_intouch 38.30% 11/25/2019
Resolve 9/1/2019 sutherland 17.3 12/11/2019 213
Resolve 10/1/2019 sutherland 22.6 12/11/2019 1040
Resolve 11/1/2019 sutherland 32.7 12/11/2019 1252
Resolve 12/1/2019 sutherland 50.9 12/11/2019 370
Resolve 9/1/2019 sitel 61.5 12/11/2019 6914
Resolve 10/1/2019 sitel 60.3 12/11/2019 6893
Resolve 11/1/2019 sitel 63.8 12/11/2019 5940
Resolve 12/1/2019 sitel 63.3 12/11/2019 2261
Resolve 9/1/2019 onelink 58.6 12/11/2019 2814
Resolve 10/1/2019 onelink 54.5 12/11/2019 3704
Resolve 11/1/2019 onelink 53.7 12/11/2019 4947
Resolve 12/1/2019 onelink 48.3 12/11/2019 2211
Resolve 9/1/2019 ibex 64.8 12/11/2019 34226
Resolve 10/1/2019 ibex 65.2 12/11/2019 34277
Resolve 11/1/2019 ibex 61.1 12/11/2019 30510
Resolve 12/1/2019 ibex 66.4 12/11/2019 12355
Resolve 9/1/2019 hq 42.1 12/11/2019 3860
Resolve 10/1/2019 hq 41.2 12/11/2019 4001
Resolve 11/1/2019 hq 42 12/11/2019 3094
Resolve 12/1/2019 hq 43.1 12/11/2019 1158
Resolve 9/1/2019 alorica 62.5 12/11/2019 9403
Resolve 10/1/2019 alorica 63.9 12/11/2019 9313
Resolve 11/1/2019 alorica 62.1 12/11/2019 7971
Resolve 12/1/2019 alorica 60.7 12/11/2019 3122
Resolve 9/1/2019 24_7_intouch 66.4 12/11/2019 19843
Resolve 10/1/2019 24_7_intouch 64.8 12/11/2019 21104
Resolve 11/1/2019 24_7_intouch 66.2 12/11/2019 20670
Resolve 12/1/2019 24_7_intouch 66.1 12/11/2019 7870
SPH 8/1/2019 sitel 1.27 *
SPH 9/1/2019 sitel 1.32 12/1/2019
SPH 10/1/2019 sitel 1.1 12/1/2019
SPH 11/1/2019 sitel 1.08 12/1/2019
SPH 8/1/2019 onelink 1.49 *
SPH 9/1/2019 onelink 1.39 12/1/2019
SPH 10/1/2019 onelink 1.05 12/1/2019
SPH 11/1/2019 onelink 0.69 12/1/2019
SPH 8/1/2019 ibex 2.41 *
SPH 9/1/2019 ibex 2.35 12/1/2019
SPH 10/1/2019 ibex 2.29 12/1/2019
SPH 11/1/2019 ibex 1.74 12/1/2019
SPH 8/1/2019 alorica 1.62 *
SPH 9/1/2019 alorica 1.66 12/1/2019
SPH 10/1/2019 alorica 1.43 12/1/2019
SPH 11/1/2019 alorica 1.14 12/1/2019
SPH 12/1/2019 alorica 0.92 12/1/2019
SPH 8/1/2019 24_7_intouch 2.01 *
SPH 9/1/2019 24_7_intouch 1.93 12/1/2019
SPH 10/1/2019 24_7_intouch 1.98 12/1/2019
SPH 11/1/2019 24_7_intouch 1.94 12/1/2019
 partner Week of day Recontact Max Date (Recontact)
Recontact sutherland 8/19/2019 41.70% 11/25/2019
Recontact sutherland 8/26/2019 35.30% 11/25/2019
Recontact sutherland 9/2/2019 48.50% 11/25/2019
Recontact sutherland 9/9/2019 48.60% 11/25/2019
Recontact sutherland 9/16/2019 42.10% 11/25/2019
Recontact sutherland 9/23/2019 38.60% 11/25/2019
Recontact sutherland 9/30/2019 40.50% 11/25/2019
Recontact sutherland 10/7/2019 39.60% 11/25/2019
Recontact sutherland 10/14/2019 33.30% 11/25/2019
Recontact sutherland 10/21/2019 33.60% 11/25/2019
Recontact sutherland 10/28/2019 32.70% 11/25/2019
Recontact sutherland 11/4/2019 31.30% 11/25/2019
Recontact sutherland 11/11/2019 31.20% 11/25/2019
Recontact sutherland 11/18/2019 32.80% 11/25/2019
Recontact sutherland 11/25/2019 38.40% 11/25/2019
Recontact sitel 8/19/2019 48.00% 11/25/2019
Recontact sitel 8/26/2019 45.90% 11/25/2019
Recontact sitel 9/2/2019 46.60% 11/25/2019
Recontact sitel 9/9/2019 46.90% 11/25/2019
Recontact sitel 9/16/2019 46.50% 11/25/2019
Recontact sitel 9/23/2019 47.10% 11/25/2019
Recontact sitel 9/30/2019 45.40% 11/25/2019
Recontact sitel 10/7/2019 45.50% 11/25/2019
Recontact sitel 10/14/2019 45.20% 11/25/2019
Recontact sitel 10/21/2019 46.40% 11/25/2019
Recontact sitel 10/28/2019 44.60% 11/25/2019
Recontact sitel 11/4/2019 44.20% 11/25/2019
Recontact sitel 11/11/2019 43.30% 11/25/2019
Recontact sitel 11/18/2019 44.00% 11/25/2019
Recontact sitel 11/25/2019 45.20% 11/25/2019
Recontact onelink 8/19/2019 39.30% 11/25/2019
Recontact onelink 8/26/2019 42.90% 11/25/2019
Recontact onelink 9/2/2019 45.20% 11/25/2019
Recontact onelink 9/9/2019 44.80% 11/25/2019
Recontact onelink 9/16/2019 46.30% 11/25/2019
Recontact onelink 9/23/2019 47.60% 11/25/2019
Recontact onelink 9/30/2019 46.40% 11/25/2019
Recontact onelink 10/7/2019 46.30% 11/25/2019
Recontact onelink 10/14/2019 44.10% 11/25/2019
Recontact onelink 10/21/2019 41.90% 11/25/2019
Recontact onelink 10/28/2019 41.40% 11/25/2019
Recontact onelink 11/4/2019 37.00% 11/25/2019
Recontact onelink 11/11/2019 36.00% 11/25/2019
Recontact onelink 11/18/2019 36.20% 11/25/2019
Recontact onelink 11/25/2019 36.80% 11/25/2019
Recontact ibex 8/19/2019 43.30% 11/25/2019
Recontact ibex 8/26/2019 43.50% 11/25/2019
Recontact ibex 9/2/2019 44.90% 11/25/2019
Recontact ibex 9/9/2019 44.80% 11/25/2019
Recontact ibex 9/16/2019 45.20% 11/25/2019
Recontact ibex 9/23/2019 44.60% 11/25/2019
Recontact ibex 9/30/2019 43.90% 11/25/2019
Recontact ibex 10/7/2019 43.30% 11/25/2019
Recontact ibex 10/14/2019 43.80% 11/25/2019
Recontact ibex 10/21/2019 44.20% 11/25/2019
Recontact ibex 10/28/2019 41.80% 11/25/2019
Recontact ibex 11/4/2019 42.40% 11/25/2019
Recontact ibex 11/11/2019 42.50% 11/25/2019
Recontact ibex 11/18/2019 42.80% 11/25/2019
Recontact ibex 11/25/2019 42.20% 11/25/2019
Recontact hq 8/19/2019 48.10% 11/25/2019
Recontact hq 8/26/2019 47.40% 11/25/2019
Recontact hq 9/2/2019 48.50% 11/25/2019
Recontact hq 9/9/2019 49.20% 11/25/2019
Recontact hq 9/16/2019 48.90% 11/25/2019
Recontact hq 9/23/2019 50.00% 11/25/2019
Recontact hq 9/30/2019 50.00% 11/25/2019
Recontact hq 10/7/2019 50.00% 11/25/2019
Recontact hq 10/14/2019 49.10% 11/25/2019
Recontact hq 10/21/2019 47.40% 11/25/2019
Recontact hq 10/28/2019 47.40% 11/25/2019
Recontact hq 11/4/2019 48.50% 11/25/2019
Recontact hq 11/11/2019 48.90% 11/25/2019
Recontact hq 11/18/2019 49.20% 11/25/2019
Recontact hq 11/25/2019 53.10% 11/25/2019
Recontact alorica 8/19/2019 44.40% 11/25/2019
Recontact alorica 8/26/2019 43.10% 11/25/2019
Recontact alorica 9/2/2019 44.50% 11/25/2019
Recontact alorica 9/9/2019 44.70% 11/25/2019
Recontact alorica 9/16/2019 44.60% 11/25/2019
Recontact alorica 9/23/2019 44.80% 11/25/2019
Recontact alorica 9/30/2019 44.30% 11/25/2019
Recontact alorica 10/7/2019 43.30% 11/25/2019
Recontact alorica 10/14/2019 43.60% 11/25/2019
Recontact alorica 10/21/2019 41.40% 11/25/2019
Recontact alorica 10/28/2019 42.20% 11/25/2019
Recontact alorica 11/4/2019 41.70% 11/25/2019
Recontact alorica 11/11/2019 41.60% 11/25/2019
Recontact alorica 11/18/2019 41.60% 11/25/2019
Recontact alorica 11/25/2019 42.60% 11/25/2019
Recontact 24_7_intouch 8/19/2019 39.90% 11/25/2019
Recontact 24_7_intouch 8/26/2019 39.60% 11/25/2019
Recontact 24_7_intouch 9/2/2019 39.60% 11/25/2019
Recontact 24_7_intouch 9/9/2019 39.90% 11/25/2019
Recontact 24_7_intouch 9/16/2019 40.10% 11/25/2019
Recontact 24_7_intouch 9/23/2019 40.30% 11/25/2019
Recontact 24_7_intouch 9/30/2019 39.60% 11/25/2019
Recontact 24_7_intouch 10/7/2019 39.00% 11/25/2019
Recontact 24_7_intouch 10/14/2019 38.00% 11/25/2019
Recontact 24_7_intouch 10/21/2019 37.70% 11/25/2019
Recontact 24_7_intouch 10/28/2019 37.70% 11/25/2019
Recontact 24_7_intouch 11/4/2019 37.60% 11/25/2019
Recontact 24_7_intouch 11/11/2019 38.20% 11/25/2019
Recontact 24_7_intouch 11/18/2019 39.40% 11/25/2019
Recontact 24_7_intouch 11/25/2019 42.20% 11/25/2019
Resolve sutherland 9/2/2019 22.3 12/11/2019 30
Resolve sutherland 9/9/2019 17.8 12/11/2019 28
Resolve sutherland 9/16/2019 22.5 12/11/2019 54
Resolve sutherland 9/23/2019 13.3 12/11/2019 80
Resolve sutherland 9/30/2019 21.3 12/11/2019 142
Resolve sutherland 10/7/2019 23.2 12/11/2019 153
Resolve sutherland 10/14/2019 20.3 12/11/2019 222
Resolve sutherland 10/21/2019 23.5 12/11/2019 281
Resolve sutherland 10/28/2019 24.9 12/11/2019 338
Resolve sutherland 11/4/2019 29.7 12/11/2019 395
Resolve sutherland 11/11/2019 35.5 12/11/2019 309
Resolve sutherland 11/18/2019 35.5 12/11/2019 302
Resolve sutherland 11/25/2019 29.2 12/11/2019 179
Resolve sutherland 12/2/2019 49.6 12/11/2019 211
Resolve sutherland 12/9/2019 55.5 12/11/2019 151
Resolve sitel 9/2/2019 60.5 12/11/2019 1819
Resolve sitel 9/9/2019 62 12/11/2019 1635
Resolve sitel 9/16/2019 62.2 12/11/2019 1588
Resolve sitel 9/23/2019 61.4 12/11/2019 1630
Resolve sitel 9/30/2019 58.4 12/11/2019 1656
Resolve sitel 10/7/2019 59.5 12/11/2019 1575
Resolve sitel 10/14/2019 60.2 12/11/2019 1625
Resolve sitel 10/21/2019 61.7 12/11/2019 1445
Resolve sitel 10/28/2019 64 12/11/2019 1437
Resolve sitel 11/4/2019 62.9 12/11/2019 1478
Resolve sitel 11/11/2019 63.5 12/11/2019 1408
Resolve sitel 11/18/2019 65.3 12/11/2019 1349
Resolve sitel 11/25/2019 63.2 12/11/2019 1258
Resolve sitel 12/2/2019 64.1 12/11/2019 1515
Resolve sitel 12/9/2019 61 12/11/2019 590
Resolve onelink 9/2/2019 57 12/11/2019 680
Resolve onelink 9/9/2019 56.3 12/11/2019 668
Resolve onelink 9/16/2019 62.2 12/11/2019 674
Resolve onelink 9/23/2019 59.5 12/11/2019 686
Resolve onelink 9/30/2019 54.6 12/11/2019 728
Resolve onelink 10/7/2019 54.5 12/11/2019 741
Resolve onelink 10/14/2019 54.2 12/11/2019 831
Resolve onelink 10/21/2019 54.8 12/11/2019 932
Resolve onelink 10/28/2019 55.5 12/11/2019 1008
Resolve onelink 11/4/2019 55.1 12/11/2019 1110
Resolve onelink 11/11/2019 51.6 12/11/2019 1100
Resolve onelink 11/18/2019 54.4 12/11/2019 1264
Resolve onelink 11/25/2019 52 12/11/2019 1191
Resolve onelink 12/2/2019 47.8 12/11/2019 1430
Resolve onelink 12/9/2019 48.3 12/11/2019 633
Resolve ibex 9/2/2019 64.7 12/11/2019 8066
Resolve ibex 9/9/2019 65.1 12/11/2019 8268
Resolve ibex 9/16/2019 63.7 12/11/2019 8075
Resolve ibex 9/23/2019 65.5 12/11/2019 8507
Resolve ibex 9/30/2019 67 12/11/2019 8751
Resolve ibex 10/7/2019 69 12/11/2019 8292
Resolve ibex 10/14/2019 62.9 12/11/2019 7293
Resolve ibex 10/21/2019 62.5 12/11/2019 7078
Resolve ibex 10/28/2019 61.9 12/11/2019 7028
Resolve ibex 11/4/2019 61.2 12/11/2019 7088
Resolve ibex 11/11/2019 59.9 12/11/2019 7317
Resolve ibex 11/18/2019 62.5 12/11/2019 7336
Resolve ibex 11/25/2019 60.9 12/11/2019 6800
Resolve ibex 12/2/2019 65.7 12/11/2019 7856
Resolve ibex 12/9/2019 68.7 12/11/2019 3613
Resolve hq 9/2/2019 43.2 12/11/2019 894
Resolve hq 9/9/2019 42.7 12/11/2019 969
Resolve hq 9/16/2019 41.6 12/11/2019 966
Resolve hq 9/23/2019 41.5 12/11/2019 861
Resolve hq 9/30/2019 40.1 12/11/2019 960
Resolve hq 10/7/2019 40.5 12/11/2019 912
Resolve hq 10/14/2019 41 12/11/2019 907
Resolve hq 10/21/2019 41.1 12/11/2019 848
Resolve hq 10/28/2019 43.9 12/11/2019 826
Resolve hq 11/4/2019 43.7 12/11/2019 821
Resolve hq 11/11/2019 42.4 12/11/2019 724
Resolve hq 11/18/2019 41.7 12/11/2019 713
Resolve hq 11/25/2019 38.9 12/11/2019 634
Resolve hq 12/2/2019 43 12/11/2019 735
Resolve hq 12/9/2019 44 12/11/2019 343
Resolve alorica 9/2/2019 61.2 12/11/2019 2382
Resolve alorica 9/9/2019 60.8 12/11/2019 2359
Resolve alorica 9/16/2019 63.8 12/11/2019 2157
Resolve alorica 9/23/2019 65 12/11/2019 2176
Resolve alorica 9/30/2019 63 12/11/2019 2232
Resolve alorica 10/7/2019 65.2 12/11/2019 2351
Resolve alorica 10/14/2019 64.6 12/11/2019 2101
Resolve alorica 10/21/2019 62.4 12/11/2019 1979
Resolve alorica 10/28/2019 62.4 12/11/2019 1839
Resolve alorica 11/4/2019 63.4 12/11/2019 1918
Resolve alorica 11/11/2019 60.9 12/11/2019 1791
Resolve alorica 11/18/2019 61.5 12/11/2019 1917
Resolve alorica 11/25/2019 61.6 12/11/2019 1741
Resolve alorica 12/2/2019 61.1 12/11/2019 2043
Resolve alorica 12/9/2019 61.6 12/11/2019 823
Resolve 24_7_intouch 9/2/2019 65.9 12/11/2019 4910
Resolve 24_7_intouch 9/9/2019 67.8 12/11/2019 4757
Resolve 24_7_intouch 9/16/2019 65.5 12/11/2019 4781
Resolve 24_7_intouch 9/23/2019 66.2 12/11/2019 4740
Resolve 24_7_intouch 9/30/2019 67.2 12/11/2019 4764
Resolve 24_7_intouch 10/7/2019 64.3 12/11/2019 4543
Resolve 24_7_intouch 10/14/2019 64.6 12/11/2019 4738
Resolve 24_7_intouch 10/21/2019 64.6 12/11/2019 4785
Resolve 24_7_intouch 10/28/2019 64.9 12/11/2019 5121
Resolve 24_7_intouch 11/4/2019 66.8 12/11/2019 4794
Resolve 24_7_intouch 11/11/2019 65.8 12/11/2019 4953
Resolve 24_7_intouch 11/18/2019 65.8 12/11/2019 5056
Resolve 24_7_intouch 11/25/2019 65.6 12/11/2019 4297
Resolve 24_7_intouch 12/2/2019 65.8 12/11/2019 5010
Resolve 24_7_intouch 12/9/2019 67.3 12/11/2019 2238
SPH sitel 8/12/2019 1.22 8/18/2019
SPH sitel 8/19/2019 1.24 12/1/2019
SPH sitel 8/26/2019 1.39 12/1/2019
SPH sitel 9/2/2019 1.42 12/1/2019
SPH sitel 9/9/2019 1.31 12/1/2019
SPH sitel 9/16/2019 1.26 12/1/2019
SPH sitel 9/23/2019 1.25 12/1/2019
SPH sitel 9/30/2019 1.13 12/1/2019
SPH sitel 10/7/2019 1.11 12/1/2019
SPH sitel 10/14/2019 1.09 12/1/2019
SPH sitel 10/21/2019 1.11 12/1/2019
SPH sitel 10/28/2019 1.15 12/1/2019
SPH sitel 11/4/2019 1.17 12/1/2019
SPH sitel 11/11/2019 1.11 12/1/2019
SPH sitel 11/18/2019 1.08 12/1/2019
SPH sitel 11/25/2019 0.88 12/1/2019
SPH onelink 8/12/2019 1.45 8/18/2019
SPH onelink 8/19/2019 1.57 12/1/2019
SPH onelink 8/26/2019 1.45 12/1/2019
SPH onelink 9/2/2019 1.47 12/1/2019
SPH onelink 9/9/2019 1.43 12/1/2019
SPH onelink 9/16/2019 1.44 12/1/2019
SPH onelink 9/23/2019 1.29 12/1/2019
SPH onelink 9/30/2019 1.26 12/1/2019
SPH onelink 10/7/2019 1.26 12/1/2019
SPH onelink 10/14/2019 1.04 12/1/2019
SPH onelink 10/21/2019 0.91 12/1/2019
SPH onelink 10/28/2019 0.76 12/1/2019
SPH onelink 11/4/2019 0.72 12/1/2019
SPH onelink 11/11/2019 0.66 12/1/2019
SPH onelink 11/18/2019 0.71 12/1/2019
SPH onelink 11/25/2019 0.61 12/1/2019
SPH ibex 8/12/2019 2.38 8/18/2019
SPH ibex 8/19/2019 2.47 12/1/2019
SPH ibex 8/26/2019 2.43 12/1/2019
SPH ibex 9/2/2019 2.38 12/1/2019
SPH ibex 9/9/2019 2.3 12/1/2019
SPH ibex 9/16/2019 2.34 12/1/2019
SPH ibex 9/23/2019 2.32 12/1/2019
SPH ibex 9/30/2019 2.38 12/1/2019
SPH ibex 10/7/2019 2.37 12/1/2019
SPH ibex 10/14/2019 2.21 12/1/2019
SPH ibex 10/21/2019 2.3 12/1/2019
SPH ibex 10/28/2019 2.26 12/1/2019
SPH ibex 11/4/2019 1.88 12/1/2019
SPH ibex 11/11/2019 1.64 12/1/2019
SPH ibex 11/18/2019 1.56 12/1/2019
SPH ibex 11/25/2019 1.6 12/1/2019
SPH alorica 8/12/2019 1.51 8/18/2019
SPH alorica 8/19/2019 1.58 12/1/2019
SPH alorica 8/26/2019 1.82 12/1/2019
SPH alorica 9/2/2019 1.91 12/1/2019
SPH alorica 9/9/2019 1.61 12/1/2019
SPH alorica 9/16/2019 1.68 12/1/2019
SPH alorica 9/23/2019 1.46 12/1/2019
SPH alorica 9/30/2019 1.48 12/1/2019
SPH alorica 10/7/2019 1.33 12/1/2019
SPH alorica 10/14/2019 1.38 12/1/2019
SPH alorica 10/21/2019 1.58 12/1/2019
SPH alorica 10/28/2019 1.39 12/1/2019
SPH alorica 11/4/2019 1.28 12/1/2019
SPH alorica 11/11/2019 1.19 12/1/2019
SPH alorica 11/18/2019 1.07 12/1/2019
SPH alorica 11/25/2019 0.91 12/1/2019
SPH 24_7_intouch 8/12/2019 2.06 8/18/2019
SPH 24_7_intouch 8/19/2019 2.01 12/1/2019
SPH 24_7_intouch 8/26/2019 1.96 12/1/2019
SPH 24_7_intouch 9/2/2019 1.89 12/1/2019
SPH 24_7_intouch 9/9/2019 1.88 12/1/2019
SPH 24_7_intouch 9/16/2019 1.95 12/1/2019
SPH 24_7_intouch 9/23/2019 2 12/1/2019
SPH 24_7_intouch 9/30/2019 2.05 12/1/2019
SPH 24_7_intouch 10/7/2019 1.98 12/1/2019
SPH 24_7_intouch 10/14/2019 2 12/1/2019
SPH 24_7_intouch 10/21/2019 1.9 12/1/2019
SPH 24_7_intouch 10/28/2019 1.94 12/1/2019
SPH 24_7_intouch 11/4/2019 1.84 12/1/2019
SPH 24_7_intouch 11/11/2019 1.94 12/1/2019
SPH 24_7_intouch 11/18/2019 2.04 12/1/2019
SPH 24_7_intouch 11/25/2019 1.93 12/1/2019
LOB sutherland 8/26/2019 50.00% 11/25/2019
Driver Recontact sutherland 9/2/2019 80.00% 11/25/2019
Driver Recontact sutherland 9/9/2019 75.00% 11/25/2019
Driver Recontact sutherland 9/16/2019 66.70% 11/25/2019
Driver Recontact sutherland 9/23/2019 60.00% 11/25/2019
Driver Recontact sutherland 9/30/2019 43.80% 11/25/2019
Driver Recontact sutherland 10/7/2019 38.90% 11/25/2019
Driver Recontact sutherland 10/14/2019 31.60% 11/25/2019
Driver Recontact sutherland 10/21/2019 34.40% 11/25/2019
Driver Recontact sutherland 10/28/2019 46.90% 11/25/2019
Driver Recontact sutherland 11/4/2019 31.70% 11/25/2019
Driver Recontact sutherland 11/11/2019 28.90% 11/25/2019
Driver Recontact sutherland 11/18/2019 38.70% 11/25/2019
Driver Recontact sutherland 11/25/2019 45.50% 11/25/2019
Driver Recontact sitel 8/19/2019 49.80% 11/25/2019
Driver Recontact sitel 8/26/2019 47.40% 11/25/2019
Driver Recontact sitel 9/2/2019 48.60% 11/25/2019
Driver Recontact sitel 9/9/2019 49.30% 11/25/2019
Driver Recontact sitel 9/16/2019 47.60% 11/25/2019
Driver Recontact sitel 9/23/2019 48.00% 11/25/2019
Driver Recontact sitel 9/30/2019 47.90% 11/25/2019
Driver Recontact sitel 10/7/2019 48.50% 11/25/2019
Driver Recontact sitel 10/14/2019 49.30% 11/25/2019
Driver Recontact sitel 10/21/2019 50.60% 11/25/2019
Driver Recontact sitel 10/28/2019 49.00% 11/25/2019
Driver Recontact sitel 11/4/2019 48.30% 11/25/2019
Driver Recontact sitel 11/11/2019 47.90% 11/25/2019
Driver Recontact sitel 11/18/2019 50.10% 11/25/2019
Driver Recontact sitel 11/25/2019 49.80% 11/25/2019
Driver Recontact onelink 8/19/2019 48.10% 11/25/2019
Driver Recontact onelink 8/26/2019 52.30% 11/25/2019
Driver Recontact onelink 9/2/2019 55.00% 11/25/2019
Driver Recontact onelink 9/9/2019 55.00% 11/25/2019
Driver Recontact onelink 9/16/2019 58.00% 11/25/2019
Driver Recontact onelink 9/23/2019 57.90% 11/25/2019
Driver Recontact onelink 9/30/2019 56.90% 11/25/2019
Driver Recontact onelink 10/7/2019 55.30% 11/25/2019
Driver Recontact onelink 10/14/2019 54.60% 11/25/2019
Driver Recontact onelink 10/21/2019 51.00% 11/25/2019
Driver Recontact onelink 10/28/2019 49.60% 11/25/2019
Driver Recontact onelink 11/4/2019 45.20% 11/25/2019
Driver Recontact onelink 11/11/2019 45.60% 11/25/2019
Driver Recontact onelink 11/18/2019 46.00% 11/25/2019
Driver Recontact onelink 11/25/2019 44.30% 11/25/2019
Driver Recontact ibex 8/19/2019 48.60% 11/25/2019
Driver Recontact ibex 8/26/2019 46.60% 11/25/2019
Driver Recontact ibex 9/2/2019 47.70% 11/25/2019
Driver Recontact ibex 9/9/2019 47.70% 11/25/2019
Driver Recontact ibex 9/16/2019 49.40% 11/25/2019
Driver Recontact ibex 9/23/2019 48.50% 11/25/2019
Driver Recontact ibex 9/30/2019 48.80% 11/25/2019
Driver Recontact ibex 10/7/2019 49.00% 11/25/2019
Driver Recontact ibex 10/14/2019 50.40% 11/25/2019
Driver Recontact ibex 10/21/2019 51.70% 11/25/2019
Driver Recontact ibex 10/28/2019 52.00% 11/25/2019
Driver Recontact ibex 11/4/2019 52.50% 11/25/2019
Driver Recontact ibex 11/11/2019 51.10% 11/25/2019
Driver Recontact ibex 11/18/2019 52.00% 11/25/2019
Driver Recontact ibex 11/25/2019 51.90% 11/25/2019
Driver Recontact hq 8/19/2019 53.80% 11/25/2019
Driver Recontact hq 8/26/2019 49.50% 11/25/2019
Driver Recontact hq 9/2/2019 50.60% 11/25/2019
Driver Recontact hq 9/9/2019 50.50% 11/25/2019
Driver Recontact hq 9/16/2019 51.10% 11/25/2019
Driver Recontact hq 9/23/2019 51.50% 11/25/2019
Driver Recontact hq 9/30/2019 52.80% 11/25/2019
Driver Recontact hq 10/7/2019 55.20% 11/25/2019
Driver Recontact hq 10/14/2019 51.60% 11/25/2019
Driver Recontact hq 10/21/2019 52.50% 11/25/2019
Driver Recontact hq 10/28/2019 51.60% 11/25/2019
Driver Recontact hq 11/4/2019 52.30% 11/25/2019
Driver Recontact hq 11/11/2019 53.40% 11/25/2019
Driver Recontact hq 11/18/2019 53.50% 11/25/2019
Driver Recontact hq 11/25/2019 54.20% 11/25/2019
Driver Recontact alorica 8/19/2019 50.60% 11/25/2019
Driver Recontact alorica 8/26/2019 48.20% 11/25/2019
Driver Recontact alorica 9/2/2019 49.40% 11/25/2019
Driver Recontact alorica 9/9/2019 50.00% 11/25/2019
Driver Recontact alorica 9/16/2019 50.10% 11/25/2019
Driver Recontact alorica 9/23/2019 50.10% 11/25/2019
Driver Recontact alorica 9/30/2019 50.20% 11/25/2019
Driver Recontact alorica 10/7/2019 49.50% 11/25/2019
Driver Recontact alorica 10/14/2019 49.50% 11/25/2019
Driver Recontact alorica 10/21/2019 48.00% 11/25/2019
Driver Recontact alorica 10/28/2019 48.40% 11/25/2019
Driver Recontact alorica 11/4/2019 47.60% 11/25/2019
Driver Recontact alorica 11/11/2019 47.50% 11/25/2019
Driver Recontact alorica 11/18/2019 47.30% 11/25/2019
Driver Recontact alorica 11/25/2019 48.60% 11/25/2019
Driver Recontact 24_7_intouch 8/19/2019 50.00% 11/25/2019
Driver Recontact 24_7_intouch 8/26/2019 48.70% 11/25/2019
Driver Recontact 24_7_intouch 9/2/2019 50.20% 11/25/2019
Driver Recontact 24_7_intouch 9/9/2019 49.60% 11/25/2019
Driver Recontact 24_7_intouch 9/16/2019 49.60% 11/25/2019
Driver Recontact 24_7_intouch 9/23/2019 49.00% 11/25/2019
Driver Recontact 24_7_intouch 9/30/2019 49.00% 11/25/2019
Driver Recontact 24_7_intouch 10/7/2019 48.80% 11/25/2019
Driver Recontact 24_7_intouch 10/14/2019 48.20% 11/25/2019
Driver Recontact 24_7_intouch 10/21/2019 48.10% 11/25/2019
Driver Recontact 24_7_intouch 10/28/2019 48.60% 11/25/2019
Driver Recontact 24_7_intouch 11/4/2019 46.60% 11/25/2019
Driver Recontact 24_7_intouch 11/11/2019 48.30% 11/25/2019
Driver Recontact 24_7_intouch 11/18/2019 49.60% 11/25/2019
Driver Recontact 24_7_intouch 11/25/2019 50.20% 11/25/2019
Driver Resolve sutherland 9/2/2019 1 12/11/2019 1
Driver Resolve sutherland 9/9/2019 12/11/2019
Driver Resolve sutherland 9/16/2019 100 12/11/2019 1
Driver Resolve sutherland 9/23/2019 1 12/11/2019 1
Driver Resolve sutherland 9/30/2019 1 12/11/2019 2
Driver Resolve sutherland 10/7/2019 44.3 12/11/2019 4
Driver Resolve sutherland 10/14/2019 25.8 12/11/2019 4
Driver Resolve sutherland 10/21/2019 7 12/11/2019 4
Driver Resolve sutherland 10/28/2019 34 12/11/2019 3
Driver Resolve sutherland 11/4/2019 34 12/11/2019 9
Driver Resolve sutherland 11/11/2019 25.6 12/11/2019 5
Driver Resolve sutherland 11/18/2019 32.7 12/11/2019 7
Driver Resolve sutherland 11/25/2019 34 12/11/2019 3
Driver Resolve sutherland 12/2/2019 50.4 12/11/2019 5
Driver Resolve sutherland 12/9/2019 42 12/11/2019 3
Driver Resolve sitel 9/2/2019 60 12/11/2019 1068
Driver Resolve sitel 9/9/2019 63.6 12/11/2019 1027
Driver Resolve sitel 9/16/2019 65.2 12/11/2019 912
Driver Resolve sitel 9/23/2019 62.1 12/11/2019 921
Driver Resolve sitel 9/30/2019 55.1 12/11/2019 990
Driver Resolve sitel 10/7/2019 57.6 12/11/2019 946
Driver Resolve sitel 10/14/2019 57.7 12/11/2019 933
Driver Resolve sitel 10/21/2019 59.2 12/11/2019 850
Driver Resolve sitel 10/28/2019 60.7 12/11/2019 814
Driver Resolve sitel 11/4/2019 59.9 12/11/2019 833
Driver Resolve sitel 11/11/2019 61.9 12/11/2019 771
Driver Resolve sitel 11/18/2019 62.2 12/11/2019 624
Driver Resolve sitel 11/25/2019 60.3 12/11/2019 740
Driver Resolve sitel 12/2/2019 60 12/11/2019 833
Driver Resolve sitel 12/9/2019 55.5 12/11/2019 344
Driver Resolve onelink 9/2/2019 55.8 12/11/2019 379
Driver Resolve onelink 9/9/2019 53.7 12/11/2019 372
Driver Resolve onelink 9/16/2019 63 12/11/2019 380
Driver Resolve onelink 9/23/2019 56.9 12/11/2019 360
Driver Resolve onelink 9/30/2019 53.6 12/11/2019 401
Driver Resolve onelink 10/7/2019 51.9 12/11/2019 413
Driver Resolve onelink 10/14/2019 55.5 12/11/2019 424
Driver Resolve onelink 10/21/2019 53.1 12/11/2019 489
Driver Resolve onelink 10/28/2019 55.4 12/11/2019 600
Driver Resolve onelink 11/4/2019 51.6 12/11/2019 629
Driver Resolve onelink 11/11/2019 48.3 12/11/2019 612
Driver Resolve onelink 11/18/2019 51.1 12/11/2019 686
Driver Resolve onelink 11/25/2019 49.9 12/11/2019 665
Driver Resolve onelink 12/2/2019 46.6 12/11/2019 869
Driver Resolve onelink 12/9/2019 48.8 12/11/2019 356
Driver Resolve ibex 9/2/2019 31.8 12/11/2019 808
Driver Resolve ibex 9/9/2019 38.9 12/11/2019 899
Driver Resolve ibex 9/16/2019 42.7 12/11/2019 986
Driver Resolve ibex 9/23/2019 46.8 12/11/2019 1139
Driver Resolve ibex 9/30/2019 45.7 12/11/2019 1117
Driver Resolve ibex 10/7/2019 51.6 12/11/2019 1083
Driver Resolve ibex 10/14/2019 55.3 12/11/2019 1038
Driver Resolve ibex 10/21/2019 55.8 12/11/2019 1097
Driver Resolve ibex 10/28/2019 55.6 12/11/2019 1113
Driver Resolve ibex 11/4/2019 51.5 12/11/2019 1251
Driver Resolve ibex 11/11/2019 46.6 12/11/2019 1475
Driver Resolve ibex 11/18/2019 45 12/11/2019 1640
Driver Resolve ibex 11/25/2019 47 12/11/2019 1410
Driver Resolve ibex 12/2/2019 58.7 12/11/2019 1061
Driver Resolve ibex 12/9/2019 58.8 12/11/2019 470
Driver Resolve hq 9/2/2019 32.5 12/11/2019 266
Driver Resolve hq 9/9/2019 39.8 12/11/2019 345
Driver Resolve hq 9/16/2019 36.5 12/11/2019 331
Driver Resolve hq 9/23/2019 34.2 12/11/2019 258
Driver Resolve hq 9/30/2019 30.2 12/11/2019 281
Driver Resolve hq 10/7/2019 30.7 12/11/2019 271
Driver Resolve hq 10/14/2019 30.8 12/11/2019 292
Driver Resolve hq 10/21/2019 31 12/11/2019 259
Driver Resolve hq 10/28/2019 32.9 12/11/2019 294
Driver Resolve hq 11/4/2019 32 12/11/2019 266
Driver Resolve hq 11/11/2019 29.5 12/11/2019 226
Driver Resolve hq 11/18/2019 28.7 12/11/2019 196
Driver Resolve hq 11/25/2019 26.2 12/11/2019 233
Driver Resolve hq 12/2/2019 28.6 12/11/2019 220
Driver Resolve hq 12/9/2019 33.4 12/11/2019 118
Driver Resolve alorica 9/2/2019 56.4 12/11/2019 1384
Driver Resolve alorica 9/9/2019 57.7 12/11/2019 1254
Driver Resolve alorica 9/16/2019 60.9 12/11/2019 1146
Driver Resolve alorica 9/23/2019 62.9 12/11/2019 1160
Driver Resolve alorica 9/30/2019 58.4 12/11/2019 1163
Driver Resolve alorica 10/7/2019 62.5 12/11/2019 1148
Driver Resolve alorica 10/14/2019 63.1 12/11/2019 937
Driver Resolve alorica 10/21/2019 56.8 12/11/2019 909
Driver Resolve alorica 10/28/2019 58.1 12/11/2019 758
Driver Resolve alorica 11/4/2019 58.2 12/11/2019 846
Driver Resolve alorica 11/11/2019 56.7 12/11/2019 859
Driver Resolve alorica 11/18/2019 54 12/11/2019 942
Driver Resolve alorica 11/25/2019 56.8 12/11/2019 792
Driver Resolve alorica 12/2/2019 56.3 12/11/2019 858
Driver Resolve alorica 12/9/2019 52.8 12/11/2019 329
Driver Resolve 24_7_intouch 9/2/2019 58.5 12/11/2019 1424
Driver Resolve 24_7_intouch 9/9/2019 61.8 12/11/2019 1223
Driver Resolve 24_7_intouch 9/16/2019 58.9 12/11/2019 1255
Driver Resolve 24_7_intouch 9/23/2019 56.2 12/11/2019 1276
Driver Resolve 24_7_intouch 9/30/2019 54.2 12/11/2019 1159
Driver Resolve 24_7_intouch 10/7/2019 58.2 12/11/2019 1074
Driver Resolve 24_7_intouch 10/14/2019 60.1 12/11/2019 1157
Driver Resolve 24_7_intouch 10/21/2019 61.6 12/11/2019 1111
Driver Resolve 24_7_intouch 10/28/2019 59.7 12/11/2019 1127
Driver Resolve 24_7_intouch 11/4/2019 58 12/11/2019 1218
Driver Resolve 24_7_intouch 11/11/2019 57.8 12/11/2019 1366
Driver Resolve 24_7_intouch 11/18/2019 62 12/11/2019 1320
Driver Resolve 24_7_intouch 11/25/2019 59.7 12/11/2019 1138
Driver Resolve 24_7_intouch 12/2/2019 55.5 12/11/2019 1310
Driver Resolve 24_7_intouch 12/9/2019 58.4 12/11/2019 570
Driver SPH sitel 8/12/2019 1.34 8/18/2019
Driver SPH sitel 8/19/2019 1.41 12/1/2019
Driver SPH sitel 8/26/2019 1.64 12/1/2019
Driver SPH sitel 9/2/2019 1.55 12/1/2019
Driver SPH sitel 9/9/2019 1.42 12/1/2019
Driver SPH sitel 9/16/2019 1.45 12/1/2019
Driver SPH sitel 9/23/2019 1.35 12/1/2019
Driver SPH sitel 9/30/2019 1.08 12/1/2019
Driver SPH sitel 10/7/2019 1.09 12/1/2019
Driver SPH sitel 10/14/2019 1.1 12/1/2019
Driver SPH sitel 10/21/2019 1.16 12/1/2019
Driver SPH sitel 10/28/2019 1.26 12/1/2019
Driver SPH sitel 11/4/2019 1.36 12/1/2019
Driver SPH sitel 11/11/2019 1.18 12/1/2019
Driver SPH sitel 11/18/2019 1.09 12/1/2019
Driver SPH sitel 11/25/2019 0.93 12/1/2019
Driver SPH onelink 8/12/2019 1.12 8/18/2019
Driver SPH onelink 8/19/2019 1.26 12/1/2019
Driver SPH onelink 8/26/2019 1.17 12/1/2019
Driver SPH onelink 9/2/2019 1.14 12/1/2019
Driver SPH onelink 9/9/2019 1.09 12/1/2019
Driver SPH onelink 9/16/2019 1.07 12/1/2019
Driver SPH onelink 9/23/2019 0.96 12/1/2019
Driver SPH onelink 9/30/2019 0.89 12/1/2019
Driver SPH onelink 10/7/2019 0.88 12/1/2019
Driver SPH onelink 10/14/2019 0.76 12/1/2019
Driver SPH onelink 10/21/2019 0.61 12/1/2019
Driver SPH onelink 10/28/2019 0.53 12/1/2019
Driver SPH onelink 11/4/2019 0.52 12/1/2019
Driver SPH onelink 11/11/2019 0.5 12/1/2019
Driver SPH onelink 11/18/2019 0.54 12/1/2019
Driver SPH onelink 11/25/2019 0.36 12/1/2019
Driver SPH alorica 8/12/2019 1.45 8/18/2019
Driver SPH alorica 8/19/2019 1.66 12/1/2019
Driver SPH alorica 8/26/2019 1.97 12/1/2019
Driver SPH alorica 9/2/2019 2.14 12/1/2019
Driver SPH alorica 9/9/2019 1.92 12/1/2019
Driver SPH alorica 9/16/2019 1.94 12/1/2019
Driver SPH alorica 9/23/2019 1.6 12/1/2019
Driver SPH alorica 9/30/2019 1.51 12/1/2019
Driver SPH alorica 10/7/2019 1.34 12/1/2019
Driver SPH alorica 10/14/2019 1.39 12/1/2019
Driver SPH alorica 10/21/2019 1.73 12/1/2019
Driver SPH alorica 10/28/2019 1.46 12/1/2019
Driver SPH alorica 11/4/2019 1.3 12/1/2019
Driver SPH alorica 11/11/2019 1.14 12/1/2019
Driver SPH alorica 11/18/2019 0.96 12/1/2019
Driver SPH alorica 11/25/2019 0.76 12/1/2019
Driver SPH 24_7_intouch 8/12/2019 2.25 8/18/2019
Driver SPH 24_7_intouch 8/19/2019 2 12/1/2019
Driver SPH 24_7_intouch 8/26/2019 2.01 12/1/2019
Driver SPH 24_7_intouch 9/2/2019 1.94 12/1/2019
Driver SPH 24_7_intouch 9/9/2019 1.83 12/1/2019
Driver SPH 24_7_intouch 9/16/2019 1.92 12/1/2019
Driver SPH 24_7_intouch 9/23/2019 1.93 12/1/2019
Driver SPH 24_7_intouch 9/30/2019 1.87 12/1/2019
Driver SPH 24_7_intouch 10/7/2019 1.68 12/1/2019
Driver SPH 24_7_intouch 10/14/2019 1.69 12/1/2019
Driver SPH 24_7_intouch 10/21/2019 1.55 12/1/2019
Driver SPH 24_7_intouch 10/28/2019 1.3 12/1/2019
Driver SPH 24_7_intouch 11/4/2019 1.13 12/1/2019
Driver SPH 24_7_intouch 11/11/2019 1.33 12/1/2019
Driver SPH 24_7_intouch 11/18/2019 1.48 12/1/2019
Driver SPH 24_7_intouch 11/25/2019 1.55 12/1/2019
Rider Recontact sutherland 8/19/2019 41.70% 11/25/2019
Rider Recontact sutherland 8/26/2019 34.70% 11/25/2019
Rider Recontact sutherland 9/2/2019 47.90% 11/25/2019
Rider Recontact sutherland 9/9/2019 48.20% 11/25/2019
Rider Recontact sutherland 9/16/2019 41.50% 11/25/2019
Rider Recontact sutherland 9/23/2019 38.50% 11/25/2019
Rider Recontact sutherland 9/30/2019 40.40% 11/25/2019
Rider Recontact sutherland 10/7/2019 39.70% 11/25/2019
Rider Recontact sutherland 10/14/2019 33.00% 11/25/2019
Rider Recontact sutherland 10/21/2019 33.30% 11/25/2019
Rider Recontact sutherland 10/28/2019 33.00% 11/25/2019
Rider Recontact sutherland 11/4/2019 31.80% 11/25/2019
Rider Recontact sutherland 11/11/2019 31.60% 11/25/2019
Rider Recontact sutherland 11/18/2019 32.80% 11/25/2019
Rider Recontact sutherland 11/25/2019 39.00% 11/25/2019
Rider Recontact sitel 8/19/2019 33.30% 11/25/2019
Rider Recontact sitel 8/26/2019 31.40% 11/25/2019
Rider Recontact sitel 9/2/2019 39.30% 11/25/2019
Rider Recontact sitel 9/9/2019 31.90% 11/25/2019
Rider Recontact sitel 9/16/2019 31.60% 11/25/2019
Rider Recontact sitel 9/23/2019 34.10% 11/25/2019
Rider Recontact sitel 9/30/2019 32.70% 11/25/2019
Rider Recontact sitel 10/7/2019 32.70% 11/25/2019
Rider Recontact sitel 10/14/2019 33.10% 11/25/2019
Rider Recontact sitel 10/21/2019 28.40% 11/25/2019
Rider Recontact sitel 10/28/2019 30.60% 11/25/2019
Rider Recontact sitel 11/4/2019 30.30% 11/25/2019
Rider Recontact sitel 11/11/2019 31.20% 11/25/2019
Rider Recontact sitel 11/18/2019 31.10% 11/25/2019
Rider Recontact sitel 11/25/2019 34.10% 11/25/2019
Rider Recontact onelink 8/19/2019 29.50% 11/25/2019
Rider Recontact onelink 8/26/2019 33.00% 11/25/2019
Rider Recontact onelink 9/2/2019 35.20% 11/25/2019
Rider Recontact onelink 9/9/2019 34.80% 11/25/2019
Rider Recontact onelink 9/16/2019 34.20% 11/25/2019
Rider Recontact onelink 9/23/2019 36.40% 11/25/2019
Rider Recontact onelink 9/30/2019 35.90% 11/25/2019
Rider Recontact onelink 10/7/2019 37.10% 11/25/2019
Rider Recontact onelink 10/14/2019 32.70% 11/25/2019
Rider Recontact onelink 10/21/2019 31.70% 11/25/2019
Rider Recontact onelink 10/28/2019 30.60% 11/25/2019
Rider Recontact onelink 11/4/2019 26.00% 11/25/2019
Rider Recontact onelink 11/11/2019 25.30% 11/25/2019
Rider Recontact onelink 11/18/2019 25.20% 11/25/2019
Rider Recontact onelink 11/25/2019 26.10% 11/25/2019
Rider Recontact ibex 8/19/2019 43.20% 11/25/2019
Rider Recontact ibex 8/26/2019 43.50% 11/25/2019
Rider Recontact ibex 9/2/2019 44.90% 11/25/2019
Rider Recontact ibex 9/9/2019 44.70% 11/25/2019
Rider Recontact ibex 9/16/2019 44.80% 11/25/2019
Rider Recontact ibex 9/23/2019 44.20% 11/25/2019
Rider Recontact ibex 9/30/2019 43.30% 11/25/2019
Rider Recontact ibex 10/7/2019 42.80% 11/25/2019
Rider Recontact ibex 10/14/2019 43.10% 11/25/2019
Rider Recontact ibex 10/21/2019 43.50% 11/25/2019
Rider Recontact ibex 10/28/2019 40.10% 11/25/2019
Rider Recontact ibex 11/4/2019 40.00% 11/25/2019
Rider Recontact ibex 11/11/2019 40.50% 11/25/2019
Rider Recontact ibex 11/18/2019 40.10% 11/25/2019
Rider Recontact ibex 11/25/2019 39.30% 11/25/2019
Rider Recontact hq 8/19/2019 44.60% 11/25/2019
Rider Recontact hq 8/26/2019 45.80% 11/25/2019
Rider Recontact hq 9/2/2019 47.70% 11/25/2019
Rider Recontact hq 9/9/2019 48.80% 11/25/2019
Rider Recontact hq 9/16/2019 47.40% 11/25/2019
Rider Recontact hq 9/23/2019 50.00% 11/25/2019
Rider Recontact hq 9/30/2019 49.10% 11/25/2019
Rider Recontact hq 10/7/2019 48.80% 11/25/2019
Rider Recontact hq 10/14/2019 47.10% 11/25/2019
Rider Recontact hq 10/21/2019 47.50% 11/25/2019
Rider Recontact hq 10/28/2019 49.20% 11/25/2019
Rider Recontact hq 11/4/2019 48.60% 11/25/2019
Rider Recontact hq 11/11/2019 49.40% 11/25/2019
Rider Recontact hq 11/18/2019 49.90% 11/25/2019
Rider Recontact hq 11/25/2019 53.90% 11/25/2019
Rider Recontact alorica 8/19/2019 38.60% 11/25/2019
Rider Recontact alorica 8/26/2019 38.90% 11/25/2019
Rider Recontact alorica 9/2/2019 40.60% 11/25/2019
Rider Recontact alorica 9/9/2019 45.40% 11/25/2019
Rider Recontact alorica 9/16/2019 45.20% 11/25/2019
Rider Recontact alorica 9/23/2019 45.10% 11/25/2019
Rider Recontact alorica 9/30/2019 46.10% 11/25/2019
Rider Recontact alorica 10/7/2019 43.80% 11/25/2019
Rider Recontact alorica 10/14/2019 47.80% 11/25/2019
Rider Recontact alorica 10/21/2019 47.80% 11/25/2019
Rider Recontact alorica 10/28/2019 46.10% 11/25/2019
Rider Recontact alorica 11/4/2019 45.90% 11/25/2019
Rider Recontact alorica 11/11/2019 46.10% 11/25/2019
Rider Recontact alorica 11/18/2019 48.80% 11/25/2019
Rider Recontact alorica 11/25/2019 45.90% 11/25/2019
Rider Recontact 24_7_intouch 8/19/2019 31.70% 11/25/2019
Rider Recontact 24_7_intouch 8/26/2019 31.60% 11/25/2019
Rider Recontact 24_7_intouch 9/2/2019 30.80% 11/25/2019
Rider Recontact 24_7_intouch 9/9/2019 32.80% 11/25/2019
Rider Recontact 24_7_intouch 9/16/2019 34.70% 11/25/2019
Rider Recontact 24_7_intouch 9/23/2019 35.40% 11/25/2019
Rider Recontact 24_7_intouch 9/30/2019 35.30% 11/25/2019
Rider Recontact 24_7_intouch 10/7/2019 34.90% 11/25/2019
Rider Recontact 24_7_intouch 10/14/2019 30.70% 11/25/2019
Rider Recontact 24_7_intouch 10/21/2019 30.40% 11/25/2019
Rider Recontact 24_7_intouch 10/28/2019 29.80% 11/25/2019
Rider Recontact 24_7_intouch 11/4/2019 29.70% 11/25/2019
Rider Recontact 24_7_intouch 11/11/2019 28.50% 11/25/2019
Rider Recontact 24_7_intouch 11/18/2019 28.50% 11/25/2019
Rider Recontact 24_7_intouch 11/25/2019 33.50% 11/25/2019
Rider Resolve sutherland 9/2/2019 23.1 12/11/2019 29
Rider Resolve sutherland 9/9/2019 17.8 12/11/2019 28
Rider Resolve sutherland 9/16/2019 21.4 12/11/2019 52
Rider Resolve sutherland 9/23/2019 13.4 12/11/2019 79
Rider Resolve sutherland 9/30/2019 21.6 12/11/2019 140
Rider Resolve sutherland 10/7/2019 22.1 12/11/2019 148
Rider Resolve sutherland 10/14/2019 20 12/11/2019 213
Rider Resolve sutherland 10/21/2019 22.8 12/11/2019 265
Rider Resolve sutherland 10/28/2019 23.4 12/11/2019 314
Rider Resolve sutherland 11/4/2019 29.2 12/11/2019 355
Rider Resolve sutherland 11/11/2019 35.4 12/11/2019 277
Rider Resolve sutherland 11/18/2019 33.9 12/11/2019 270
Rider Resolve sutherland 11/25/2019 29 12/11/2019 157
Rider Resolve sutherland 12/2/2019 48.9 12/11/2019 193
Rider Resolve sutherland 12/9/2019 54 12/11/2019 137
Rider Resolve sitel 9/2/2019 55 12/11/2019 37
Rider Resolve sitel 9/9/2019 62.3 12/11/2019 29
Rider Resolve sitel 9/16/2019 55.8 12/11/2019 41
Rider Resolve sitel 9/23/2019 54.5 12/11/2019 36
Rider Resolve sitel 9/30/2019 55.4 12/11/2019 40
Rider Resolve sitel 10/7/2019 49.3 12/11/2019 47
Rider Resolve sitel 10/14/2019 54.1 12/11/2019 53
Rider Resolve sitel 10/21/2019 56.4 12/11/2019 45
Rider Resolve sitel 10/28/2019 54.9 12/11/2019 38
Rider Resolve sitel 11/4/2019 41.6 12/11/2019 31
Rider Resolve sitel 11/11/2019 43 12/11/2019 60
Rider Resolve sitel 11/18/2019 49.7 12/11/2019 75
Rider Resolve sitel 11/25/2019 51.5 12/11/2019 67
Rider Resolve sitel 12/2/2019 48.2 12/11/2019 57
Rider Resolve sitel 12/9/2019 54.2 12/11/2019 20
Rider Resolve onelink 9/2/2019 58.4 12/11/2019 261
Rider Resolve onelink 9/9/2019 61.4 12/11/2019 240
Rider Resolve onelink 9/16/2019 60.2 12/11/2019 249
Rider Resolve onelink 9/23/2019 64.5 12/11/2019 282
Rider Resolve onelink 9/30/2019 55.4 12/11/2019 260
Rider Resolve onelink 10/7/2019 56.9 12/11/2019 266
Rider Resolve onelink 10/14/2019 51.6 12/11/2019 333
Rider Resolve onelink 10/21/2019 55.4 12/11/2019 376
Rider Resolve onelink 10/28/2019 54.4 12/11/2019 336
Rider Resolve onelink 11/4/2019 59 12/11/2019 391
Rider Resolve onelink 11/11/2019 55.3 12/11/2019 418
Rider Resolve onelink 11/18/2019 58.8 12/11/2019 489
Rider Resolve onelink 11/25/2019 54.4 12/11/2019 458
Rider Resolve onelink 12/2/2019 48.1 12/11/2019 471
Rider Resolve onelink 12/9/2019 45.3 12/11/2019 237
Rider Resolve ibex 9/2/2019 68.5 12/11/2019 6801
Rider Resolve ibex 9/9/2019 68.5 12/11/2019 6885
Rider Resolve ibex 9/16/2019 66.6 12/11/2019 6532
Rider Resolve ibex 9/23/2019 68.8 12/11/2019 6813
Rider Resolve ibex 9/30/2019 70.6 12/11/2019 7084
Rider Resolve ibex 10/7/2019 72.3 12/11/2019 6584
Rider Resolve ibex 10/14/2019 64.5 12/11/2019 5674
Rider Resolve ibex 10/21/2019 63.9 12/11/2019 5398
Rider Resolve ibex 10/28/2019 63.1 12/11/2019 5136
Rider Resolve ibex 11/4/2019 62.8 12/11/2019 5050
Rider Resolve ibex 11/11/2019 63.5 12/11/2019 5128
Rider Resolve ibex 11/18/2019 67.8 12/11/2019 4994
Rider Resolve ibex 11/25/2019 64.7 12/11/2019 4678
Rider Resolve ibex 12/2/2019 67.2 12/11/2019 6092
Rider Resolve ibex 12/9/2019 70.4 12/11/2019 2864
Rider Resolve hq 9/2/2019 38.2 12/11/2019 226
Rider Resolve hq 9/9/2019 35.6 12/11/2019 171
Rider Resolve hq 9/16/2019 36.3 12/11/2019 205
Rider Resolve hq 9/23/2019 35.8 12/11/2019 173
Rider Resolve hq 9/30/2019 38 12/11/2019 186
Rider Resolve hq 10/7/2019 32.8 12/11/2019 180
Rider Resolve hq 10/14/2019 36.8 12/11/2019 185
Rider Resolve hq 10/21/2019 34.4 12/11/2019 198
Rider Resolve hq 10/28/2019 38.5 12/11/2019 161
Rider Resolve hq 11/4/2019 31.8 12/11/2019 165
Rider Resolve hq 11/11/2019 36.4 12/11/2019 147
Rider Resolve hq 11/18/2019 30.3 12/11/2019 160
Rider Resolve hq 11/25/2019 28 12/11/2019 116
Rider Resolve hq 12/2/2019 31.2 12/11/2019 169
Rider Resolve hq 12/9/2019 28.2 12/11/2019 68
Rider Resolve alorica 9/2/2019 53.9 12/11/2019 106
Rider Resolve alorica 9/9/2019 43 12/11/2019 101
Rider Resolve alorica 9/16/2019 34.7 12/11/2019 96
Rider Resolve alorica 9/23/2019 41 12/11/2019 97
Rider Resolve alorica 9/30/2019 36.8 12/11/2019 106
Rider Resolve alorica 10/7/2019 43.7 12/11/2019 81
Rider Resolve alorica 10/14/2019 35.6 12/11/2019 82
Rider Resolve alorica 10/21/2019 32.8 12/11/2019 66
Rider Resolve alorica 10/28/2019 45 12/11/2019 41
Rider Resolve alorica 11/4/2019 44.4 12/11/2019 41
Rider Resolve alorica 11/11/2019 45.2 12/11/2019 34
Rider Resolve alorica 11/18/2019 38.6 12/11/2019 65
Rider Resolve alorica 11/25/2019 52.9 12/11/2019 70
Rider Resolve alorica 12/2/2019 45.5 12/11/2019 91
Rider Resolve alorica 12/9/2019 47.1 12/11/2019 38
Rider Resolve 24_7_intouch 9/2/2019 63.7 12/11/2019 1404
Rider Resolve 24_7_intouch 9/9/2019 66.7 12/11/2019 1534
Rider Resolve 24_7_intouch 9/16/2019 61.5 12/11/2019 1569
Rider Resolve 24_7_intouch 9/23/2019 68.4 12/11/2019 1589
Rider Resolve 24_7_intouch 9/30/2019 70.5 12/11/2019 1537
Rider Resolve 24_7_intouch 10/7/2019 62 12/11/2019 1427
Rider Resolve 24_7_intouch 10/14/2019 59.3 12/11/2019 1278
Rider Resolve 24_7_intouch 10/21/2019 61.8 12/11/2019 1322
Rider Resolve 24_7_intouch 10/28/2019 65.4 12/11/2019 1342
Rider Resolve 24_7_intouch 11/4/2019 68.1 12/11/2019 1399
Rider Resolve 24_7_intouch 11/11/2019 65 12/11/2019 1313
Rider Resolve 24_7_intouch 11/18/2019 62.3 12/11/2019 1376
Rider Resolve 24_7_intouch 11/25/2019 63.3 12/11/2019 1099
Rider Resolve 24_7_intouch 12/2/2019 67.9 12/11/2019 1479
Rider Resolve 24_7_intouch 12/9/2019 67 12/11/2019 708
Rider SPH onelink 8/12/2019 1.98 8/18/2019
Rider SPH onelink 8/19/2019 2.07 12/1/2019
Rider SPH onelink 8/26/2019 1.91 12/1/2019
Rider SPH onelink 9/2/2019 2.04 12/1/2019
Rider SPH onelink 9/9/2019 1.97 12/1/2019
Rider SPH onelink 9/16/2019 2.02 12/1/2019
Rider SPH onelink 9/23/2019 1.9 12/1/2019
Rider SPH onelink 9/30/2019 1.98 12/1/2019
Rider SPH onelink 10/7/2019 1.9 12/1/2019
Rider SPH onelink 10/14/2019 1.64 12/1/2019
Rider SPH onelink 10/21/2019 1.62 12/1/2019
Rider SPH onelink 10/28/2019 1.25 12/1/2019
Rider SPH onelink 11/4/2019 1.16 12/1/2019
Rider SPH onelink 11/11/2019 1 12/1/2019
Rider SPH onelink 11/18/2019 1.09 12/1/2019
Rider SPH onelink 11/25/2019 1.34 12/1/2019
Rider SPH ibex 8/12/2019 2.38 8/18/2019
Rider SPH ibex 8/19/2019 2.47 12/1/2019
Rider SPH ibex 8/26/2019 2.43 12/1/2019
Rider SPH ibex 9/2/2019 2.38 12/1/2019
Rider SPH ibex 9/9/2019 2.3 12/1/2019
Rider SPH ibex 9/16/2019 2.34 12/1/2019
Rider SPH ibex 9/23/2019 2.32 12/1/2019
Rider SPH ibex 9/30/2019 2.38 12/1/2019
Rider SPH ibex 10/7/2019 2.37 12/1/2019
Rider SPH ibex 10/14/2019 2.21 12/1/2019
Rider SPH ibex 10/21/2019 2.3 12/1/2019
Rider SPH ibex 10/28/2019 2.26 12/1/2019
Rider SPH ibex 11/4/2019 1.88 12/1/2019
Rider SPH ibex 11/11/2019 1.64 12/1/2019
Rider SPH ibex 11/18/2019 1.56 12/1/2019
Rider SPH ibex 11/25/2019 1.6 12/1/2019
Rider SPH 24_7_intouch 8/12/2019 2.58 8/18/2019
Rider SPH 24_7_intouch 8/19/2019 2.67 12/1/2019
Rider SPH 24_7_intouch 8/26/2019 2.45 12/1/2019
Rider SPH 24_7_intouch 9/2/2019 2.4 12/1/2019
Rider SPH 24_7_intouch 9/9/2019 2.4 12/1/2019
Rider SPH 24_7_intouch 9/16/2019 2.67 12/1/2019
Rider SPH 24_7_intouch 9/23/2019 2.69 12/1/2019
Rider SPH 24_7_intouch 9/30/2019 2.81 12/1/2019
Rider SPH 24_7_intouch 10/7/2019 2.97 12/1/2019
Rider SPH 24_7_intouch 10/14/2019 2.82 12/1/2019
Rider SPH 24_7_intouch 10/21/2019 2.1 12/1/2019
Rider SPH 24_7_intouch 10/28/2019 2.15 12/1/2019
Rider SPH 24_7_intouch 11/4/2019 2.18 12/1/2019
Rider SPH 24_7_intouch 11/11/2019 1.93 12/1/2019
Rider SPH 24_7_intouch 11/18/2019 2.03 12/1/2019
Rider SPH 24_7_intouch 11/25/2019 2.07 12/1/2019
Agent

Ana Marcela Florez Palacio

Ana Maria Rocha Aguirre

Ana Maria Velasquez Saldarriaga

Andres Camilo Rodriguez Garcia

Andres Esteban Pacheco Ospina

Andres Felipe Cardona Palencia

Andres Felipe Londoño Correa

Andres Felipe Muñoz Jaramillo
Andrés Felipe Muñoz Saldarriaga

Anny Arias Loaiza

Brayan Steven Garibello Liberato

Brayan Yesid Talaigua Hoyos

Breiner Eliu Madrid Restrepo

Carlos Mauricio Hernandez Escalante

Cesar Augusto Montero Rendon

Cristian Daniel Echavarria Castaño

Cristian David Loaiza Monsalve

Cristian Rene Salamanca Montes

Cristian Yesid Moreno Lopez

Danerley Osorio Durango

Daniel Alejandro Gil Molina

Daniel Ecker Cataño Laverde

Daniel Marcelo Pino Daza

Daniela Zuluaga Velasquez

Daniela Barrientos Henao

Daniela Echeverri Jaramillo

Daniela Galeano Franco

Daniela Herrera Restrepo

Daniela Sossa Cano
Danna Stey Jaramillo Muñoz

David Perez Perez

David Quintero Gomez

Deisy Carolina Marin Carvajal

Dennison Vanegas Valencia

Diana Marcela Velez Rico

Diana Stephanie Giron Bohorquez

Diego Alonso Guerra Arboleda

Eddynson Duque Sandoval

Edison Daniel Perez Muriel

Eduardo Muñoz Mancera

Elizabeth Agudelo
Elizabeth Ramirez Mendoza

Elizabeth Taborda Mazo

Emely Janeth Jiménez Garizao

Enzo David Ramírez Rico

Erika Miladis Rúa Patiño
Ernie Sebastian Ruiz Mendoza
Esteban Sanchez Diaz
Fabian Rodriguez Cano

Felipe Monsalve Garcias

Gabriela Sampedro Ardila

Harrison Saldarriaga Zapata

Ivan Camilo Pineda Hincapie

Ivan David Jimenez Jimenez

Jader Andres Muñoz Osorio

Jaime Andres Olaya hernandez

Jesús Alberto Chaparro Contreras

Jherermin Alberto Liscano Montaner

Jhon Angel Restrepo Velez

Jimmy Gallego Durango

Johan Sebastián Ramirez Zuleta

John Fredy Beltran Villa
Jorge Alberto Gomez Pinzon

Jorge Daniel Gomez Villamizar

Jose Alberto Barraza Garcia

Jose Alejandro Ramos Salet

Jose Carlo Guzman

José Gabriel Henao Girón

Jose Victor Zarate Rubio

Juan Camilo Acosta Fernandez

Juan Camilo Echeverri Monsalve

Juan David Valbuena Bustamante

Juan Diego Guevara Ramirez

Juan Esteban Agudelo Castellanos
Juan Esteban Berrio Calle

Juan Esteban Lopez Quintero

Juan Esteban Zapata Salas

Juan Jose Vallejo Cardona

Juan Manuel Domínguez Cuentas

Juan Manuel Grisales Gomez

Juan Pablo Blandon Quintero

Juan Pablo Gil Jimenez

Juan Pablo Tuirán Gonzalez

Juan Sebastian Herrera Granda

Juan Camilo Ospino Martinez
Kevin Bedoya Ramirez

Kevin Eduardo Pico Meza

Kevin Johao Mena Blandon
Leonardo Berrío Rendón
Lewis Joel Mayora Lugo

Luis Alberto Julio Redondo

Luis Elí Medina García

Luis Gerardo Mendez Rodriguez

Margarita Nuñez Ortiz

Maria Camila Martinez Amaya

Maria Gabriela López Rueda

Mariana Carballo Correa

Mario Enrique Balza Vásquez

Mario José Bedoya Camacho

Melissa Hernandez Aricapa

Michael Zapata Fernandez

Miguel Esteban Garcia Alvarez

Natalia Juliana Jiménez Gómez

Nestor Eduardo Montes Veliz

Nicolas Alejandro Rodriguez Lopez

Nicolás López Vargas

Nicole Zulay Ciruis Vilchez

Óscar Andres Uribe Velásquez

Oscar Mauricio Salgado Zapata

Paola Marin Londoño

Paula Andrea Gonzalez Estrada

Ricardo Miguel Vallejo Alzate

Salomé Rivera Rendon

Santiago Adolfo Garcia Villanueva

Santiago Garcia Olarte

Santiago Herrera Olarte

Santiago Ramirez Orrego

Sara Alejandra Bonett Hidalgo

Sara Patiño Arango

Sebastian Acevedo Palacio

Sebastián Castaño Herrera

Sergio Mesa Castaño

Sharon Elizabeth Arrieta Ruiz

Silvana Herrera Carvajal

Simon Jaramillo Cardona

Stefhania Florez Parra

Tulio Yesid Lopez Cifuentes

Valeria Duque Giraldo

Vanessa Hernandez Chaparro

Veronica Andreina Badell Villalobos

Victor Manuel Restrepo Henao

William Fernando Usuga Vasquez

Yeimy Natalia Guerrero Suarez

Yeison Castellar Torres

Yojanna Catalina Herrera Castañeda

Yuli Cattiee Sánchez Ramírez

Totals:
Queue Answered Calls Average Handle
Time
66 0:10:30
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:05:45
12/11/2019 1 0:05:45
Inbound_Chat_Rider - Messaging 60 0:11:14
12/11/2019 60 0:11:14
passenger_routed_group : account_deactivation_request 2 0:00:39
12/11/2019 2 0:00:39
passenger_routed_group : overcharged_for_my_ride 1 0:04:03
12/11/2019 1 0:04:03
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:00:14
12/11/2019 1 0:00:14
passenger_routed_group : unable_to_request_rides 1 0:07:02
12/11/2019 1 0:07:02
52 0:13:43
Inbound_Chat_Driver - Messaging 8 0:11:11
12/11/2019 8 0:11:11
Inbound_Chat_Rider - Messaging 36 0:13:28
12/11/2019 36 0:13:28
Inbound_SMS_Driver - Messaging 6 0:18:00
12/11/2019 6 0:18:00

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:15:38

12/11/2019 1 0:15:38
passenger_routed_group : unpleasant_experience 1 0:15:38
12/11/2019 1 0:15:38
32 0:25:55
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:10
12/11/2019 1 0:01:10
Inbound_Chat_Driver - Messaging 2 0:27:20
12/11/2019 2 0:27:20
Inbound_Chat_Rider - Messaging 24 0:25:05
12/11/2019 24 0:25:05
Inbound_SMS_Driver - Messaging 5 0:34:21
12/11/2019 5 0:34:21
33 0:12:50
applicant_routed_group : dmv_check_failed 2 0:01:59
12/11/2019 2 0:01:59
applicant_routed_group : unknown_applicant_status 1 0:47:30
12/11/2019 1 0:47:30
crl__email_routed_group : duplicate_ticket_submission 1 0:31:14
12/11/2019 1 0:31:14
crl__email_routed_group : unresponsive_app 1 0:02:26
12/11/2019 1 0:02:26
driver_routed_group : lyft_direct 1 0:01:23
12/11/2019 1 0:01:23

driver_routed_group : other_driver_incentive_not_received 1 0:00:20

12/11/2019 1 0:00:20
driver_routed_group : twilio__inbound_call 1 0:00:26
12/11/2019 1 0:00:26
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:00:54
12/11/2019 1 0:00:54
fnol_claims_routed_group : amp_eligibility 1 0:01:52
12/11/2019 1 0:01:52
fnol_claims_routed_group : duplicate_ticket_submission 1 0:13:49
12/11/2019 1 0:13:49

fraud_skill_1_routed_group : unable_to_request_express_pay 1 0:04:54

12/11/2019 1 0:04:54
Inbound_voice_Driver 17 0:13:53
12/11/2019 17 0:13:53
lost___found_routed_group : lost_or_found_item 2 0:38:34
12/11/2019 2 0:38:34
passenger_routed_group : overcharged_for_my_ride 2 0:00:41
12/11/2019 2 0:00:41
7 0:10:22
driver_routed_group : driver_rides_not_received 1 0:02:18
12/11/2019 1 0:02:18
Inbound_voice_Driver 6 0:11:43
12/11/2019 6 0:11:43
27 0:21:01

cet_escalations_routed_group : duplicate_ticket_submission 1 0:44:30

12/11/2019 1 0:44:30

cet_escalations_routed_group : unknown_applicant_status 1 0:56:46

12/11/2019 1 0:56:46
driver_tier_2 : driver_vehicle_update 1 0:25:34
12/11/2019 1 0:25:34
driver_tier_2 : tax_information_request 1 0:26:38
12/11/2019 1 0:26:38
Inbound_Chat_Driver - Messaging 10 0:12:51
12/11/2019 10 0:12:51
Inbound_SMS_Driver - Messaging 13 0:21:57
12/11/2019 13 0:21:57
38 0:08:25
applicant_routed_group : compliance_document_update 1 0:27:02
12/11/2019 1 0:27:02
crl__email_routed_group : damage 1 0:03:27
12/11/2019 1 0:03:27
customer_impact__bug_review : lyft_rewards 1 0:02:58
12/11/2019 1 0:02:58
driver_routed_group : driver_airport_queue_issue 2 0:05:12
12/11/2019 2 0:05:12
driver_routed_group : driver_photo_update 1 0:00:52
12/11/2019 1 0:00:52
driver_routed_group : driver_vehicle_update 1 0:02:30
12/11/2019 1 0:02:30
driver_routed_group : duplicate_ticket_submission 1 0:00:34
12/11/2019 1 0:00:34
driver_routed_group : express_pay_card_not_accepted 1 0:09:22
12/11/2019 1 0:09:22
driver_routed_group : submission_reason_not_found 1 0:23:55
12/11/2019 1 0:23:55
driver_routed_group : twilio__inbound_call 1 0:00:25
12/11/2019 1 0:00:25
driver_routed_group : unable_to_log_in 1 0:03:35
12/11/2019 1 0:03:35
driver_routed_group : unable_to_request_express_pay 2 0:03:52
12/11/2019 2 0:03:52
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:16:22
12/11/2019 1 0:16:22
driver_routed_group : xd_charges_and_fees 1 0:05:43
12/11/2019 1 0:05:43
Inbound_voice_Driver 17 0:10:57
12/11/2019 17 0:10:57
lost___found_routed_group :
underpaid_or_unpaid_single_ride 1 0:01:40
12/11/2019 1 0:01:40
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:02:40
12/11/2019 1 0:02:40
passenger_routed_group : payment_methods_and_billing 1 0:11:32
12/11/2019 1 0:11:32
passenger_routed_group : twilio__inbound_call 1 0:01:14
12/11/2019 1 0:01:14
passenger_routed_group : unable_to_request_rides 1 0:01:30
12/11/2019 1 0:01:30
48 0:08:15
applicant_routed_group : twilio__inbound_call 1 0:00:50
12/11/2019 1 0:00:50
applicant_routed_group : unknown_applicant_status 2 0:01:48
12/11/2019 2 0:01:48
cet_escalations_routed_group : twilio__inbound_call 1 0:04:03
12/11/2019 1 0:04:03
crl__email_routed_group : unpleasant_experience 1 0:00:21
12/11/2019 1 0:00:21
driver_routed_group : driver_vehicle_update 1 0:05:48
12/11/2019 1 0:05:48
driver_routed_group : low_rating_deactivation_dispute 1 0:00:09
12/11/2019 1 0:00:09
driver_routed_group : twilio__inbound_call 1 0:05:48
12/11/2019 1 0:05:48
fnol_claims_routed_group : accident 1 0:00:16
12/11/2019 1 0:00:16
Inbound_voice_Driver 37 0:09:56
12/11/2019 37 0:09:56
Outbound_voice_Everyone 2 0:03:40
12/11/2019 2 0:03:40
30 0:09:19
driver_routed_group : low_rating_deactivation_dispute 3 0:00:16
12/11/2019 3 0:00:16
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:18:00
12/11/2019 1 0:18:00
Inbound_Chat_Rider - Messaging 24 0:10:37
12/11/2019 24 0:10:37
passenger_routed_group : overcharged_for_my_ride 1 0:03:00
12/11/2019 1 0:03:00
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:03:00
12/11/2019 1 0:03:00
41 0:23:23
cet_escalations_routed_group : membership_and_plans 1 0:01:11
12/11/2019 1 0:01:11
crl__email_routed_group : damage 1 0:10:24
12/11/2019 1 0:10:24
Inbound_Chat_Rider - Messaging 35 0:24:14
12/11/2019 35 0:24:14
passenger_routed_group : account_deactivation_request 3 0:32:44
12/11/2019 3 0:32:44
passenger_routed_group : overcharged_for_my_ride 1 0:00:22
12/11/2019 1 0:00:22
24 0:18:00
crl__email_routed_group : damage 1 0:01:46
12/11/2019 1 0:01:46
driver_routed_group : duplicate_ticket_submission 1 0:23:51
12/11/2019 1 0:23:51
Inbound_Chat_Driver - Messaging 8 0:22:03
12/11/2019 8 0:22:03
Inbound_SMS_Driver - Messaging 13 0:17:37
12/11/2019 13 0:17:37
passenger_routed_group : unpleasant_experience 1 0:01:04
12/11/2019 1 0:01:04
15 0:13:16

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:18:25

12/11/2019 1 0:18:25
Inbound_Chat_Driver - Messaging 6 0:11:20
12/11/2019 6 0:11:20
Inbound_SMS_Driver - Messaging 8 0:14:05
12/11/2019 8 0:14:05
8 0:08:32

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:01:39

12/11/2019 1 0:01:39
driver_routed_group : driver_rating_concern 1 0:00:36
12/11/2019 1 0:00:36
driver_routed_group : low_rating_deactivation_dispute 1 0:01:43
12/11/2019 1 0:01:43

driver_routed_group : other_driver_incentive_not_received 1 0:00:26

12/11/2019 1 0:00:26
driver_routed_group : phone_number_update 1 0:41:25
12/11/2019 1 0:41:25
driver_routed_group : submission_reason_not_found 1 0:18:28
12/11/2019 1 0:18:28
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:00:50
12/11/2019 1 0:00:50
lost___found_routed_group : lost_or_found_item 1 0:03:13
12/11/2019 1 0:03:13
43 0:20:40
driver_routed_group : express_pay_deposit_not_received 1 0:05:49
12/11/2019 1 0:05:49
driver_routed_group : tax_b_notice_question 1 0:05:49
12/11/2019 1 0:05:49
Inbound_Chat_Driver - Messaging 12 0:26:44
12/11/2019 12 0:26:44
Inbound_Chat_Rider - Messaging 14 0:16:12
12/11/2019 14 0:16:12
Inbound_SMS_Driver - Messaging 15 0:21:58
12/11/2019 15 0:21:58
16 0:09:15
driver_routed_group : driver_region_update 1 0:19:04
12/11/2019 1 0:19:04
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:19:15
12/11/2019 1 0:19:15
driver_tier_2 : express_pay_deposit_not_received 1 0:20:09
12/11/2019 1 0:20:09
fnol_claims_routed_group : accident 1 0:01:15
12/11/2019 1 0:01:15
fnol_claims_routed_group : email_unsubscribe_request 1 0:01:15
12/11/2019 1 0:01:15
Inbound_voice_Driver 8 0:03:58
12/11/2019 8 0:03:58
lost___found_routed_group : l_f_child_submission_reason 1 0:13:04
12/11/2019 1 0:13:04
lost___found_routed_group : lost_or_found_item 1 0:15:30
12/11/2019 1 0:15:30
passenger_routed_group : overcharged_for_my_ride 1 0:26:41
12/11/2019 1 0:26:41
6 0:36:57
Inbound_Chat_Rider - Messaging 5 0:30:55
12/11/2019 5 0:30:55
passenger_routed_group : account_deactivation_request 1 1:07:10
12/11/2019 1 1:07:10
27 0:13:28
crl__email_routed_group : damage 1 0:09:35
12/11/2019 1 0:09:35
Inbound_Chat_Rider - Messaging 24 0:14:35
12/11/2019 24 0:14:35
passenger_routed_group : account_deactivation_request 2 0:02:02
12/11/2019 2 0:02:02
53 0:17:51
applicant_routed_group : applicant_vehicle_update 1 0:00:45
12/11/2019 1 0:00:45
applicant_routed_group : compliance_document_update 1 0:04:06
12/11/2019 1 0:04:06

cet_escalations_routed_group : driver_airport_queue_issue 1 1:45:58

12/11/2019 1 1:45:58
crl__email_routed_group : underage_passenger 1 0:00:40
12/11/2019 1 0:00:40
driver_routed_group : driver_vehicle_update 1 0:01:52
12/11/2019 1 0:01:52
Inbound_Chat_Driver - Messaging 19 0:18:34
12/11/2019 19 0:18:34
Inbound_SMS_Driver - Messaging 28 0:16:48
12/11/2019 28 0:16:48
trust___safety_1_routed_group : child_submission_reason 1 0:09:29
12/11/2019 1 0:09:29
38 0:06:14
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:00:03
12/11/2019 1 0:00:03
Inbound_Chat_Rider - Messaging 32 0:07:14
12/11/2019 32 0:07:14
passenger_routed_group : account_deactivation_request 5 0:01:05
12/11/2019 5 0:01:05
19 0:13:57
applicant_routed_group : compliance_document_update 1 0:56:19
12/11/2019 1 0:56:19

driver_routed_group : cancel_or_no_show_fee_not_received 2 0:05:16

12/11/2019 2 0:05:16
driver_routed_group : driver_vehicle_update 1 0:20:41
12/11/2019 1 0:20:41
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:25:11
12/11/2019 2 0:25:11
lost___found_routed_group : lost_or_found_item 1 0:18:48
12/11/2019 1 0:18:48

lyft_bike___scooter_routed_group : unable_to_start_bike_ride 1 0:00:26

12/11/2019 1 0:00:26
passenger_routed_group : credit_or_promo_not_applied 1 0:00:41
12/11/2019 1 0:00:41
passenger_routed_group : duplicate_ticket_submission 1 0:01:39
12/11/2019 1 0:01:39

spanish_routed_group : cancel_or_no_show_fee_not_received 4 0:04:15

12/11/2019 4 0:04:15
spanish_routed_group : driver_vehicle_update 1 0:35:19
12/11/2019 1 0:35:19
spanish_routed_group : duplicate_ticket_submission 2 0:00:56
12/11/2019 2 0:00:56
spanish_routed_group : underpaid_or_unpaid_single_ride 2 0:25:38
12/11/2019 2 0:25:38
27 0:15:42
crl__email_routed_group : child_submission_reason 1 0:14:07
12/11/2019 1 0:14:07
Inbound_Chat_Rider - Messaging 20 0:18:26
12/11/2019 20 0:18:26
passenger_routed_group : account_deactivation_request 4 0:01:08
12/11/2019 4 0:01:08

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:21:58

12/11/2019 1 0:21:58
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:14:27
12/11/2019 1 0:14:27
 45 0:20:07
applicant_routed_group :
region_specific_checks__deactivations 2 0:02:40
12/11/2019 2 0:02:40

cet_escalations_routed_group : unknown_applicant_status 1 0:24:06

12/11/2019 1 0:24:06
crl__email_routed_group : damage 1 0:00:48
12/11/2019 1 0:00:48
driver_routed_group : driver_vehicle_update 1 0:03:07
12/11/2019 1 0:03:07
driver_routed_group : ride_challenges 1 0:02:27
12/11/2019 1 0:02:27
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:09:28
12/11/2019 2 0:09:28
driver_routed_group : weekly_deposit_not_received 1 0:02:11
12/11/2019 1 0:02:11
Inbound_Chat_Driver - Messaging 19 0:23:58
12/11/2019 19 0:23:58
Inbound_SMS_Driver - Messaging 17 0:23:07
12/11/2019 17 0:23:07
80 0:11:31
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 2 0:03:22
12/11/2019 2 0:03:22
Inbound_Chat_Rider - Messaging 78 0:11:44
12/11/2019 78 0:11:44
17 0:14:50
fraud_skill_1_routed_group : account_disabled 1 0:02:27
12/11/2019 1 0:02:27
Inbound_Chat_Rider - Messaging 13 0:17:47
12/11/2019 13 0:17:47
passenger_routed_group : account_deactivation_request 1 0:06:29
12/11/2019 1 0:06:29

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:10:29

12/11/2019 1 0:10:29
passenger_routed_group : overcharged_for_my_ride 1 0:01:34
12/11/2019 1 0:01:34
54 0:14:11
driver_routed_group : duplicate_ticket_submission 1 0:01:12
12/11/2019 1 0:01:12
Inbound_Chat_Driver - Messaging 23 0:14:49
12/11/2019 23 0:14:49
Inbound_SMS_Driver - Messaging 30 0:14:08
12/11/2019 30 0:14:08
 31 0:11:36
applicant_routed_group : unknown_applicant_status 1 0:01:32
12/11/2019 1 0:01:32
driver_routed_group : driver_airport_queue_issue 1 0:04:32
12/11/2019 1 0:04:32
driver_routed_group : xd_charges_and_fees 1 0:28:34
12/11/2019 1 0:28:34
Inbound_voice_Driver 28 0:11:36
12/11/2019 28 0:11:36
12 0:43:19
driver_routed_group : driver_vehicle_update 1 2:26:14
12/11/2019 1 2:26:14
Inbound_Chat_Driver - Messaging 4 0:31:44
12/11/2019 4 0:31:44
Inbound_SMS_Driver - Messaging 7 0:35:15
12/11/2019 7 0:35:15
56 0:07:05
applicant_routed_group : unknown_applicant_status 1 0:07:12
12/11/2019 1 0:07:12
crl__email_routed_group : duplicate_ticket_submission 1 0:00:12
12/11/2019 1 0:00:12
driver_routed_group : amp_eligibility 1 0:00:25
12/11/2019 1 0:00:25

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:06:50

12/11/2019 1 0:06:50
driver_routed_group : driver_vehicle_update 1 0:05:09
12/11/2019 1 0:05:09
driver_routed_group : earnings_guarantee_not_received 1 0:10:35
12/11/2019 1 0:10:35
driver_routed_group : ride_challenges 1 0:02:46
12/11/2019 1 0:02:46
driver_routed_group : unable_to_access_driver_mode 1 0:01:44
12/11/2019 1 0:01:44
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:08:16
12/11/2019 1 0:08:16
driver_tier_2 : toll_reimbursement_not_received 1 0:06:36
12/11/2019 1 0:06:36
fraud_skill_1_routed_group : driver_vehicle_update 1 0:01:00
12/11/2019 1 0:01:00
fraud_skill_1_routed_group : unknown_applicant_status 1 0:01:05
12/11/2019 1 0:01:05
lost___found_routed_group : lost_or_found_item 2 0:01:08
12/11/2019 2 0:01:08
passenger_routed_group : cancel_or_no-show_fee_dispute 4 0:05:50
12/11/2019 4 0:05:50
passenger_routed_group : overcharged_for_my_ride 2 0:03:30
12/11/2019 2 0:03:30
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:08:23
12/11/2019 1 0:08:23

spanish_routed_group : cancel_or_no_show_fee_not_received 2 0:08:32

12/11/2019 2 0:08:32
spanish_routed_group : cancel_or_no-show_fee_dispute 3 0:01:43
12/11/2019 3 0:01:43
spanish_routed_group : driver_vehicle_update 1 0:07:00
12/11/2019 1 0:07:00
spanish_routed_group : duplicate_ticket_submission 2 0:02:42
12/11/2019 2 0:02:42

spanish_routed_group : earnings_guarantee_not_received 1 0:02:34

12/11/2019 1 0:02:34
spanish_routed_group : overcharged_for_my_ride 1 0:12:29
12/11/2019 1 0:12:29
spanish_routed_group : paid_for_a_ride_i_didnt_take 3 0:02:15
12/11/2019 3 0:02:15
spanish_routed_group : ride_challenges 1 0:01:45
12/11/2019 1 0:01:45
spanish_routed_group : submission_reason_not_found 1 0:05:05
12/11/2019 1 0:05:05
spanish_routed_group : tax_b_notice_question 8 0:25:52
12/11/2019 8 0:25:52
spanish_routed_group : underpaid_or_unpaid_single_ride 2 0:08:33
12/11/2019 2 0:08:33
spanish_routed_group : unknown_applicant_status 5 0:02:47
12/11/2019 5 0:02:47

spanish_safety_routed_group : duplicate_ticket_submission 1 0:00:25

12/11/2019 1 0:00:25
spanish_safety_routed_group :
low_rating_deactivation_dispute 4 0:00:26
12/11/2019 4 0:00:26
38 0:10:46
applicant_routed_group : compliance_document_update 1 0:36:15
12/11/2019 1 0:36:15
cet_escalations_routed_group : driver_region_update 1 0:34:58
12/11/2019 1 0:34:58
driver_routed_group : driver_region_update 1 0:01:15
12/11/2019 1 0:01:15
driver_routed_group : driver_rides_not_received 1 0:48:54
12/11/2019 1 0:48:54
driver_routed_group : unresponsive_app 1 0:30:00
12/11/2019 1 0:30:00
driver_tier_2 : tax_b_notice_question 1 0:17:16
12/11/2019 1 0:17:16
lost___found_routed_group : lost_or_found_item 4 0:02:18
12/11/2019 4 0:02:18
lost___found_routed_group : underage_passenger 1 0:07:20
12/11/2019 1 0:07:20

passenger_routed_group : cancel_or_no-show_fee_dispute 3 0:13:24

12/11/2019 3 0:13:24
passenger_routed_group : overcharged_for_my_ride 1 0:01:21
12/11/2019 1 0:01:21
passenger_routed_group : paid_for_a_ride_i_didnt_take 2 0:05:58
12/11/2019 2 0:05:58
passenger_routed_group : payment_methods_and_billing 1 0:01:57
12/11/2019 1 0:01:57
spanish_routed_group : account_deactivation_request 1 0:02:28
12/11/2019 1 0:02:28
spanish_routed_group : cancel_or_no-show_fee_dispute 2 0:05:02
12/11/2019 2 0:05:02
spanish_routed_group : compliance_document_update 1 0:06:43
12/11/2019 1 0:06:43
spanish_routed_group : driver_region_update 1 0:07:00
12/11/2019 1 0:07:00
spanish_routed_group : driver_rides_not_received 1 0:05:58
12/11/2019 1 0:05:58
spanish_routed_group : duplicate_ticket_submission 2 0:01:32
12/11/2019 2 0:01:32
spanish_routed_group : paid_for_a_ride_i_didnt_take 1 0:03:40
12/11/2019 1 0:03:40
spanish_routed_group : submission_reason_not_found 1 0:06:01
12/11/2019 1 0:06:01
spanish_routed_group : tax_b_notice_question 1 0:06:17
12/11/2019 1 0:06:17
spanish_routed_group : tax_information_request 1 0:33:33
12/11/2019 1 0:33:33
spanish_routed_group : unknown_applicant_status 1 0:02:28
12/11/2019 1 0:02:28
spanish_routed_group : unresponsive_app 1 0:03:21
12/11/2019 1 0:03:21

spanish_safety_routed_group : duplicate_ticket_submission 2 0:19:29

12/11/2019 2 0:19:29
spanish_safety_routed_group :
low_rating_deactivation_dispute 2 0:17:48
12/11/2019 2 0:17:48
spanish_safety_routed_group :
underpaid_or_unpaid_single_ride 1 0:01:45
12/11/2019 1 0:01:45
spanish_safety_routed_group : xd_renewal_and_recovery 1 0:01:30
12/11/2019 1 0:01:30
25 0:15:32
applicant_routed_group : applicant_vehicle_update 1 0:57:42
12/11/2019 1 0:57:42
cet_escalations_routed_group :
earnings_guarantee_not_received 1 0:00:59
12/11/2019 1 0:00:59

cet_escalations_routed_group : unknown_applicant_status 1 0:05:54

12/11/2019 1 0:05:54
driver_routed_group : driver_vehicle_update 1 0:22:17
12/11/2019 1 0:22:17
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:15:15
12/11/2019 1 0:15:15
Inbound_voice_Driver 19 0:13:39
12/11/2019 19 0:13:39
passenger_routed_group : unpleasant_experience 1 0:26:53
12/11/2019 1 0:26:53
46 0:10:21
cet_escalations_routed_group :
account_deactivation_request 1 0:01:07
12/11/2019 1 0:01:07
cet_escalations_routed_group : membership_and_plans 1 0:21:31
12/11/2019 1 0:21:31
driver_routed_group : low_rating_deactivation_dispute 2 0:01:11
12/11/2019 2 0:01:11
driver_routed_group : phone_number_update 1 0:05:50
12/11/2019 1 0:05:50
driver_routed_group : tax_information_request 1 0:22:33
12/11/2019 1 0:22:33
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:03:36
12/11/2019 2 0:03:36
fraud_skill_1_routed_group : lost_or_found_item 1 0:00:22
12/11/2019 1 0:00:22
fraud_skill_1_routed_group : overcharged_for_my_ride 4 0:00:16
12/11/2019 4 0:00:16
fraud_skill_1_routed_group : pax_photo_update 1 0:00:34
12/11/2019 1 0:00:34
Inbound_Chat_Rider - Messaging 15 0:11:40
12/11/2019 15 0:11:40
lost___found_routed_group : lost_or_found_item 1 1:30:29
12/11/2019 1 1:30:29
lost___found_routed_group : overcharged_for_my_ride 1 0:00:08
12/11/2019 1 0:00:08
passenger_routed_group : account_deactivation_request 4 0:01:58
12/11/2019 4 0:01:58

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:02:29

12/11/2019 1 0:02:29
passenger_routed_group : credits_and_promotions 1 0:15:55
12/11/2019 1 0:15:55
passenger_routed_group : overcharged_for_my_ride 3 0:08:47
12/11/2019 3 0:08:47
passenger_routed_group : paid_for_a_ride_i_didnt_take 2 0:04:20
12/11/2019 2 0:04:20
passenger_routed_group : payment_methods_and_billing 1 0:01:19
12/11/2019 1 0:01:19
passenger_routed_group : unable_to_request_rides 1 0:14:09
12/11/2019 1 0:14:09
passenger_routed_group : unpleasant_experience 1 0:30:32
12/11/2019 1 0:30:32
spanish_routed_group : duplicate_ticket_submission 1 0:40:41
12/11/2019 1 0:40:41
21 0:10:25
cet_escalations_routed_group :
payment_methods_and_billing 1 0:35:17
12/11/2019 1 0:35:17
customer_impact__bug_review :
payment_methods_and_billing 1 0:22:43
12/11/2019 1 0:22:43
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:04:09
12/11/2019 1 0:04:09
passenger_routed_group : account_deactivation_request 8 0:00:29
12/11/2019 8 0:00:29
passenger_routed_group : credits_and_promotions 1 0:24:20
12/11/2019 1 0:24:20
passenger_routed_group : paid_for_a_ride_i_didnt_take 6 0:09:52
12/11/2019 6 0:09:52
passenger_routed_group : payment_methods_and_billing 2 0:25:46
12/11/2019 2 0:25:46
passenger_routed_group : unable_to_request_rides 1 0:17:33
12/11/2019 1 0:17:33
43 0:21:51
applicant_routed_group : airport_placard_request 1 0:04:58
12/11/2019 1 0:04:58
driver_routed_group : driver_rides_not_received 1 0:03:21
12/11/2019 1 0:03:21
driver_routed_group : unresponsive_app 1 0:03:21
12/11/2019 1 0:03:21
Inbound_Chat_Driver - Messaging 20 0:20:01
12/11/2019 20 0:20:01
Inbound_SMS_Driver - Messaging 20 0:26:22
12/11/2019 20 0:26:22
16 0:10:17
Inbound_voice_Driver 16 0:10:17
12/11/2019 16 0:10:17
41 0:21:54
applicant_routed_group : restricted_region_requirements 1 0:18:30
12/11/2019 1 0:18:30
driver_routed_group : express_pay_deposit_not_received 1 0:10:40
12/11/2019 1 0:10:40
driver_routed_group : streak_bonus_not_received 1 0:11:58
12/11/2019 1 0:11:58
Inbound_Chat_Driver - Messaging 14 0:24:06
12/11/2019 14 0:24:06
Inbound_SMS_Driver - Messaging 24 0:21:38
12/11/2019 24 0:21:38
18 0:14:00
applicant_routed_group : compliance_document_update 1 0:20:16
12/11/2019 1 0:20:16
applicant_routed_group : xd_interest 1 0:07:11
12/11/2019 1 0:07:11
driver_routed_group : driver_airport_queue_issue 1 0:03:45
12/11/2019 1 0:03:45
driver_routed_group : twilio__inbound_call 1 0:00:22
12/11/2019 1 0:00:22
driver_routed_group : unresponsive_app 1 0:08:09
12/11/2019 1 0:08:09
driver_tier_2 : driver_rides_not_received 1 0:07:04
12/11/2019 1 0:07:04
driver_tier_2 : toll_reimbursement_not_received 1 0:41:57
12/11/2019 1 0:41:57
Inbound_voice_Driver 11 0:14:50
12/11/2019 11 0:14:50
32 0:26:55
applicant_routed_group : compliance_document_update 1 0:25:12
12/11/2019 1 0:25:12
driver_routed_group : insurance_update 1 0:27:18
12/11/2019 1 0:27:18
driver_routed_group : restricted_region_requirements 1 0:01:27
12/11/2019 1 0:01:27
fraud_identity_1_routed_group : phone_number_update 1 0:21:34
12/11/2019 1 0:21:34
Inbound_Chat_Driver - Messaging 12 0:28:03
12/11/2019 12 0:28:03
Inbound_SMS_Driver - Messaging 14 0:31:04
12/11/2019 14 0:31:04
spanish_routed_group : compliance_document_update 1 0:06:40
12/11/2019 1 0:06:40
spanish_routed_group : insurance_update 1 0:07:22
12/11/2019 1 0:07:22
3 0:06:23
driver_routed_group : duplicate_ticket_submission 1 0:00:54
12/11/2019 1 0:00:54
driver_routed_group : phone_number_update 1 0:07:36
12/11/2019 1 0:07:36
fraud_skill_1_routed_group : account_disabled 1 0:10:38
12/11/2019 1 0:10:38
36 0:09:39
applicant_routed_group : applicant_vehicle_update 1 0:00:31
12/11/2019 1 0:00:31
crl__email_routed_group : twilio__inbound_call 1 0:00:25
12/11/2019 1 0:00:25
driver_routed_group : driver_rating_concern 1 0:10:24
12/11/2019 1 0:10:24
driver_routed_group : driver_vehicle_update 1 0:09:09
12/11/2019 1 0:09:09
driver_routed_group : express_pay_deposit_not_received 1 0:25:27
12/11/2019 1 0:25:27
driver_routed_group : lyft_direct 2 0:04:48
12/11/2019 2 0:04:48
driver_routed_group : toll_reimbursement_not_received 1 0:12:32
12/11/2019 1 0:12:32
driver_routed_group : twilio__inbound_call 2 0:01:13
12/11/2019 2 0:01:13
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:13:56
12/11/2019 1 0:13:56
driver_routed_group : unresponsive_app 1 0:21:40
12/11/2019 1 0:21:40
driver_routed_group : xd_charges_and_fees 1 0:05:38
12/11/2019 1 0:05:38
fraud_skill_1_routed_group : driver_region_update 1 0:00:11
12/11/2019 1 0:00:11
Inbound_voice_Driver 19 0:10:17
12/11/2019 19 0:10:17
lost___found_routed_group : lost_or_found_item 3 0:13:19
12/11/2019 3 0:13:19
39 0:08:15
driver_routed_group : low_rating_deactivation_dispute 2 0:00:47
12/11/2019 2 0:00:47
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 4 0:05:35
12/11/2019 4 0:05:35
Inbound_Chat_Rider - Messaging 8 0:14:32
12/11/2019 8 0:14:32
passenger_routed_group : account_deactivation_request 5 0:03:56
12/11/2019 5 0:03:56

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:10:44

12/11/2019 1 0:10:44
passenger_routed_group : overcharged_for_my_ride 3 0:09:28
12/11/2019 3 0:09:28
passenger_routed_group : paid_for_a_ride_i_didnt_take 12 0:05:43
12/11/2019 12 0:05:43
passenger_routed_group : payment_methods_and_billing 1 0:19:38
12/11/2019 1 0:19:38
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12/11/2019 1 0:02:15
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12/11/2019 2 0:16:08
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Inbound_Chat_Rider - Messaging 6 0:10:30
12/11/2019 6 0:10:30
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12/11/2019 4 0:00:22

passenger_routed_group : cancel_or_no-show_fee_dispute 3 0:10:59

12/11/2019 3 0:10:59
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passenger_routed_group :
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12/11/2019 1 0:11:19
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12/11/2019 14 0:20:42
Inbound_SMS_Driver - Messaging 10 0:20:33
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12/11/2019 1 0:05:38
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12/11/2019 1 0:22:39

fraud_skill_1_routed_group : account_deactivation_request 3 0:03:32

12/11/2019 3 0:03:32
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fraud_skill_1_routed_group :
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12/11/2019 1 0:01:34
Inbound_Chat_Rider - Messaging 6 0:12:05
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12/11/2019 1 0:07:25
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customer_impact__bug_review : driver_airport_queue_issue 1 0:00:10

12/11/2019 1 0:00:10
41 0:09:49
applicant_routed_group :
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12/11/2019 1 0:02:41
driver_routed_group : driver_rating_concern 1 0:16:13
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driver_routed_group : express_pay_deposit_not_received 1 0:21:41
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driver_routed_group : unable_to_log_in 1 0:13:46
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12/11/2019 1 0:37:40

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:18:00

12/11/2019 2 0:18:00
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spanish_routed_group : cancel_or_no_show_fee_not_received 2 0:08:20

12/11/2019 2 0:08:20
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spanish_routed_group : driver_rides_not_received 3 0:17:29
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spanish_routed_group : driver_suspects_earnings_stolen 2 0:17:22
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spanish_routed_group : driver_vehicle_update 1 0:01:37
12/11/2019 1 0:01:37
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spanish_routed_group : express_pay_deposit_not_received 1 0:19:12

12/11/2019 1 0:19:12

spanish_routed_group : other_driver_incentive_not_received 1 0:00:21

12/11/2019 1 0:00:21
spanish_routed_group : unable_to_access_driver_mode 1 0:08:36
12/11/2019 1 0:08:36
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spanish_routed_group : unable_to_request_express_pay 1 0:03:14
12/11/2019 1 0:03:14
spanish_routed_group : underpaid_or_unpaid_single_ride 2 0:09:38
12/11/2019 2 0:09:38
spanish_routed_group : unknown_applicant_status 3 0:04:23
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spanish_safety_routed_group :
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spanish_safety_routed_group :
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12/11/2019 1 0:00:08
52 0:06:33
applicant_routed_group : unknown_applicant_status 1 0:03:03
12/11/2019 1 0:03:03
crl__email_routed_group : child_submission_reason 1 0:07:29
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crl__email_routed_group : damage 1 0:00:24
12/11/2019 1 0:00:24
crl__email_routed_group : no_car_seat 1 0:00:27
12/11/2019 1 0:00:27
customer_impact__bug_review :
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12/11/2019 1 0:10:47

driver_routed_group : cancel_or_no_show_fee_not_received 2 0:07:33

12/11/2019 2 0:07:33
driver_routed_group : driver_rating_concern 2 0:08:36
12/11/2019 2 0:08:36
driver_routed_group : duplicate_ticket_submission 1 0:00:24
12/11/2019 1 0:00:24
driver_routed_group : earnings_guarantee_not_received 1 0:08:55
12/11/2019 1 0:08:55
driver_routed_group : phone_number_update 1 0:00:53
12/11/2019 1 0:00:53
driver_routed_group : unable_to_access_driver_mode 1 0:12:26
12/11/2019 1 0:12:26
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:11:42
12/11/2019 2 0:11:42
driver_tier_2 : driver_vehicle_update 1 0:02:23
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lost___found_routed_group : duplicate_ticket_submission 1 0:01:27
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lost___found_routed_group : lost_or_found_item 4 0:01:57
12/11/2019 4 0:01:57

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:09:38

12/11/2019 1 0:09:38
passenger_routed_group : overcharged_for_my_ride 2 0:26:26
12/11/2019 2 0:26:26
passenger_routed_group : p2_referral_not_received 1 0:03:37
12/11/2019 1 0:03:37
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spanish_routed_group : account_deactivation_request 1 0:07:36
12/11/2019 1 0:07:36

spanish_routed_group : cancel_or_no_show_fee_not_received 2 0:14:26

12/11/2019 2 0:14:26
spanish_routed_group : cancel_or_no-show_fee_dispute 1 0:01:36
12/11/2019 1 0:01:36
spanish_routed_group : driver_rating_concern 2 0:06:33
12/11/2019 2 0:06:33

spanish_routed_group : earnings_guarantee_not_received 1 0:04:57

12/11/2019 1 0:04:57
spanish_routed_group : l_f_child_submission_reason 1 0:02:53
12/11/2019 1 0:02:53
spanish_routed_group : overcharged_for_my_ride 2 0:03:20
12/11/2019 2 0:03:20
spanish_routed_group : paid_for_a_ride_i_didnt_take 2 0:03:58
12/11/2019 2 0:03:58
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12/11/2019 1 0:09:20
spanish_routed_group : submission_reason_not_found 1 0:05:45
12/11/2019 1 0:05:45
spanish_routed_group : underpaid_or_unpaid_single_ride 1 0:03:44
12/11/2019 1 0:03:44
spanish_routed_group : unknown_applicant_status 1 0:03:36
12/11/2019 1 0:03:36
spanish_routed_group : unpleasant_experience 3 0:14:12
12/11/2019 3 0:14:12

spanish_safety_routed_group : duplicate_ticket_submission 2 0:01:26

12/11/2019 2 0:01:26
spanish_safety_routed_group :
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12/11/2019 1 0:01:00
spanish_safety_routed_group :
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12/11/2019 1 0:00:31
spanish_safety_routed_group :
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12/11/2019 1 0:00:38
47 0:07:47
applicant_routed_group :
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12/11/2019 1 0:16:26
crl__email_routed_group : duplicate_ticket_submission 1 0:07:34
12/11/2019 1 0:07:34

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:05:07

12/11/2019 1 0:05:07
driver_routed_group : driver_rating_concern 2 0:12:28
12/11/2019 2 0:12:28
driver_routed_group : driver_rides_not_received 1 0:12:13
12/11/2019 1 0:12:13
driver_routed_group : driver_suspects_earnings_stolen 1 0:15:40
12/11/2019 1 0:15:40
driver_routed_group : earnings_guarantee_not_received 1 0:07:46
12/11/2019 1 0:07:46
driver_routed_group : express_pay_deposit_not_received 1 0:11:20
12/11/2019 1 0:11:20
driver_routed_group : ride_challenges 1 0:04:41
12/11/2019 1 0:04:41
driver_routed_group : tax_b_notice_question 3 0:03:35
12/11/2019 3 0:03:35
driver_routed_group : unable_to_log_in 1 0:02:38
12/11/2019 1 0:02:38
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:20:17
12/11/2019 2 0:20:17
driver_routed_group : unpleasant_experience 1 0:12:10
12/11/2019 1 0:12:10
driver_routed_group : weekly_deposit_not_received 2 0:04:36
12/11/2019 2 0:04:36
driver_routed_group : xd_appointments 1 0:15:07
12/11/2019 1 0:15:07
fraud_skill_1_routed_group : account_disabled 1 0:06:41
12/11/2019 1 0:06:41
passenger_routed_group : unpleasant_experience 1 0:03:37
12/11/2019 1 0:03:37

spanish_routed_group : cancel_or_no_show_fee_not_received 1 0:02:55

12/11/2019 1 0:02:55
spanish_routed_group : driver_rating_concern 3 0:06:28
12/11/2019 3 0:06:28
spanish_routed_group : driver_rides_not_received 2 0:04:08
12/11/2019 2 0:04:08
spanish_routed_group : driver_suspects_earnings_stolen 1 0:02:29
12/11/2019 1 0:02:29
spanish_routed_group : duplicate_ticket_submission 1 0:13:32
12/11/2019 1 0:13:32

spanish_routed_group : earnings_guarantee_not_received 1 0:05:47

12/11/2019 1 0:05:47

spanish_routed_group : lb_underpaid_or_unpaid_single_ride 1 0:21:36

12/11/2019 1 0:21:36
spanish_routed_group : ride_challenges 1 0:01:28
12/11/2019 1 0:01:28
spanish_routed_group : submission_reason_not_found 1 0:13:20
12/11/2019 1 0:13:20
spanish_routed_group : tax_b_notice_question 3 0:03:07
12/11/2019 3 0:03:07
spanish_routed_group : twilio__inbound_call 1 0:13:52
12/11/2019 1 0:13:52
spanish_routed_group : unable_to_log_in 1 0:04:10
12/11/2019 1 0:04:10
spanish_routed_group : underpaid_or_unpaid_single_ride 4 0:08:12
12/11/2019 4 0:08:12
spanish_routed_group : weekly_deposit_not_received 2 0:03:45
12/11/2019 2 0:03:45
spanish_routed_group : xd_appointments 1 0:01:03
12/11/2019 1 0:01:03
spanish_safety_routed_group : driver_rating_concern 1 0:01:29
12/11/2019 1 0:01:29
35 0:18:53
crl__email_routed_group : damage 2 0:16:56
12/11/2019 2 0:16:56
crl__email_routed_group : driver_vehicle_update 1 0:00:49
12/11/2019 1 0:00:49
driver_routed_group : amp_eligibility 1 0:16:08
12/11/2019 1 0:16:08
driver_routed_group : driver_rating_concern 1 0:32:08
12/11/2019 1 0:32:08
driver_routed_group : driver_vehicle_update 2 0:04:46
12/11/2019 2 0:04:46
driver_routed_group : lost_or_found_item 2 0:00:48
12/11/2019 2 0:00:48
driver_routed_group : lyft_direct 1 0:03:24
12/11/2019 1 0:03:24
driver_routed_group : submission_reason_not_found 2 0:00:26
12/11/2019 2 0:00:26
driver_routed_group : twilio__inbound_call 1 0:44:48
12/11/2019 1 0:44:48
driver_routed_group : unable_to_access_driver_mode 1 0:07:16
12/11/2019 1 0:07:16
driver_routed_group : underpaid_or_unpaid_single_ride 1 2:45:27
12/11/2019 1 2:45:27
driver_routed_group : unresponsive_app 3 0:43:47
12/11/2019 3 0:43:47
fraud_skill_1_routed_group : driver_fraud 1 0:00:43
12/11/2019 1 0:00:43
Inbound_voice_Driver 13 0:12:08
12/11/2019 13 0:12:08
Outbound_voice_Everyone 1 0:05:26
12/11/2019 1 0:05:26
passenger_routed_group : unable_to_request_rides 1 0:31:16
12/11/2019 1 0:31:16
passenger_routed_group : unpleasant_experience 1 0:18:28
12/11/2019 1 0:18:28
1 0:06:29
crl__email_routed_group : child_submission_reason 1 0:06:29
12/11/2019 1 0:06:29
43 0:22:17
crl__email_routed_group : damage 1 0:25:52
12/11/2019 1 0:25:52
driver_routed_group : amp_eligibility 1 0:00:38
12/11/2019 1 0:00:38
driver_routed_group : driver_region_update 1 0:01:06
12/11/2019 1 0:01:06
driver_routed_group : low_rating_deactivation_dispute 1 0:00:38
12/11/2019 1 0:00:38
driver_routed_group : tax_b_notice_question 1 0:04:14
12/11/2019 1 0:04:14
Inbound_Chat_Driver - Messaging 11 0:24:56
12/11/2019 11 0:24:56
Inbound_Chat_Rider - Messaging 14 0:21:36
12/11/2019 14 0:21:36
Inbound_SMS_Driver - Messaging 13 0:26:51
12/11/2019 13 0:26:51
1 0:02:17
Inbound_voice_Driver 1 0:02:17
12/11/2019 1 0:02:17
86 0:10:13
fraud_skill_1_routed_group :
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12/11/2019 1 0:00:25
Inbound_Chat_Rider - Messaging 30 0:10:20
12/11/2019 30 0:10:20
passenger_routed_group : account_deactivation_request 4 0:01:20
12/11/2019 4 0:01:20
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 1:01:44
12/11/2019 1 1:01:44
passenger_routed_group :
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12/11/2019 22 0:01:26
passenger_routed_group : payment_methods_and_billing 28 0:16:46
12/11/2019 28 0:16:46
62 0:19:39
applicant_routed_group : compliance_document_update 1 0:07:34
12/11/2019 1 0:07:34

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:00:33

12/11/2019 1 0:00:33
driver_routed_group : driver_vehicle_update 2 0:02:04
12/11/2019 2 0:02:04
driver_routed_group : express_pay_deposit_not_received 1 0:01:03
12/11/2019 1 0:01:03
Inbound_Chat_Driver - Messaging 18 0:19:56
12/11/2019 18 0:19:56
Inbound_Chat_Rider - Messaging 7 0:16:20
12/11/2019 7 0:16:20
Inbound_SMS_Driver - Messaging 31 0:23:35
12/11/2019 31 0:23:35
spanish_routed_group : driver_region_update 1 0:00:40
12/11/2019 1 0:00:40
25 0:11:02
applicant_routed_group : unknown_applicant_status 1 0:04:47
12/11/2019 1 0:04:47

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:28:25

12/11/2019 1 0:28:25
driver_routed_group : lyft_direct 1 0:27:17
12/11/2019 1 0:27:17
driver_routed_group : tax_information_request 1 0:01:17
12/11/2019 1 0:01:17
Inbound_voice_Driver 21 0:10:11
12/11/2019 21 0:10:11
6 0:14:21
crl__email_routed_group : unsafe_driving 1 0:16:18
12/11/2019 1 0:16:18
driver_tier_2 : toll_reimbursement_not_received 1 0:18:57
12/11/2019 1 0:18:57
Inbound_Chat_Driver - Messaging 1 0:13:44
12/11/2019 1 0:13:44
Inbound_SMS_Driver - Messaging 3 0:12:22
12/11/2019 3 0:12:22
77 0:16:45
applicant_routed_group : compliance_document_update 2 0:06:35
12/11/2019 2 0:06:35
cet_escalations_routed_group : applicant_vehicle_update 1 0:12:30
12/11/2019 1 0:12:30
cet_escalations_routed_group : ride_challenges 1 0:10:37
12/11/2019 1 0:10:37
driver_routed_group : driver_rides_not_received 1 0:02:46
12/11/2019 1 0:02:46
driver_routed_group : xd_charges_and_fees 1 0:05:59
12/11/2019 1 0:05:59
driver_tier_2 : toll_reimbursement_not_received 1 0:21:39
12/11/2019 1 0:21:39
Inbound_Chat_Driver - Messaging 29 0:18:32
12/11/2019 29 0:18:32
Inbound_SMS_Driver - Messaging 41 0:16:44
12/11/2019 41 0:16:44
44 0:13:43
applicant_routed_group : duplicate_ticket_submission 1 0:15:55
12/11/2019 1 0:15:55
applicant_routed_group : xd_interest 3 0:03:57
12/11/2019 3 0:03:57
crl__email_routed_group : damage 1 0:09:44
12/11/2019 1 0:09:44
crl__email_routed_group : driver_deactivation_inquiry 1 0:00:33
12/11/2019 1 0:00:33
crl__email_routed_group : no_car_seat 1 0:02:50
12/11/2019 1 0:02:50

driver_routed_group : cancel_or_no_show_fee_not_received 4 0:17:16

12/11/2019 4 0:17:16
driver_routed_group : driver_airport_queue_issue 1 0:05:43
12/11/2019 1 0:05:43
driver_routed_group : driver_rating_concern 3 0:16:11
12/11/2019 3 0:16:11
driver_routed_group : driver_region_update 1 0:31:32
12/11/2019 1 0:31:32
driver_routed_group : incorrect_tax_information 1 0:02:49
12/11/2019 1 0:02:49
driver_routed_group : low_rating_deactivation_dispute 1 0:05:31
12/11/2019 1 0:05:31
driver_routed_group : other_driver_incentive_not_received 1 0:02:10
12/11/2019 1 0:02:10
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:21:05
12/11/2019 1 0:21:05
driver_routed_group : weekly_deposit_not_received 1 0:13:28
12/11/2019 1 0:13:28
lost___found_routed_group : lost_or_found_item 2 0:11:53
12/11/2019 2 0:11:53

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:07:25

12/11/2019 2 0:07:25
passenger_routed_group : overcharged_for_my_ride 1 0:32:28
12/11/2019 1 0:32:28
spanish_routed_group : 1 0:14:22
12/11/2019 1 0:14:22

spanish_routed_group : cancel_or_no_show_fee_not_received 4 0:15:54

12/11/2019 4 0:15:54
spanish_routed_group : cancel_or_no-show_fee_dispute 1 0:19:57
12/11/2019 1 0:19:57
spanish_routed_group : duplicate_ticket_submission 1 0:18:13
12/11/2019 1 0:18:13
spanish_routed_group : incorrect_tax_information 1 0:03:53
12/11/2019 1 0:03:53
spanish_routed_group : l_f_child_submission_reason 3 0:12:57
12/11/2019 3 0:12:57
spanish_routed_group : lost_or_found_item 2 0:10:58
12/11/2019 2 0:10:58
spanish_routed_group : low_rating_deactivation_dispute 1 0:11:55
12/11/2019 1 0:11:55
spanish_routed_group : streak_bonus_not_received 1 0:34:33
12/11/2019 1 0:34:33
spanish_routed_group : underpaid_or_unpaid_single_ride 1 0:01:21
12/11/2019 1 0:01:21
spanish_routed_group : unknown_applicant_status 1 0:56:55
12/11/2019 1 0:56:55
spanish_safety_routed_group :
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12/11/2019 1 0:05:57
11 0:16:10
Inbound_Chat_Driver - Messaging 7 0:13:14
12/11/2019 7 0:13:14
Inbound_SMS_Driver - Messaging 4 0:21:20
12/11/2019 4 0:21:20
41 0:18:47
applicant_routed_group : restricted_region_requirements 1 0:04:32
12/11/2019 1 0:04:32
crl__email_routed_group : child_submission_reason 1 0:10:47
12/11/2019 1 0:10:47
Inbound_Chat_Driver - Messaging 14 0:14:37
12/11/2019 14 0:14:37
Inbound_SMS_Driver - Messaging 25 0:22:00
12/11/2019 25 0:22:00
13 0:19:27
crl__email_routed_group : child_submission_reason 1 0:34:28
12/11/2019 1 0:34:28
crl__email_routed_group : driver_deactivation_inquiry 1 0:19:43
12/11/2019 1 0:19:43
driver_routed_group : twilio__inbound_call 1 0:07:18
12/11/2019 1 0:07:18
Inbound_voice_Driver 6 0:08:56
12/11/2019 6 0:08:56
lost___found_routed_group : l_f_child_submission_reason 1 1:03:36
12/11/2019 1 1:03:36
lost___found_routed_group : lost_or_found_item 1 0:54:00
12/11/2019 1 0:54:00
lyft_business_routed_group : lyft_for_work_issue 1 0:12:28
12/11/2019 1 0:12:28
passenger_routed_group : pax_photo_update 1 0:07:40
12/11/2019 1 0:07:40
42 0:09:18
applicant_routed_group : restricted_region_requirements 1 0:09:23
12/11/2019 1 0:09:23
applicant_routed_group : unknown_applicant_status 1 0:08:57
12/11/2019 1 0:08:57
customer_impact__bug_review : unresponsive_app 1 0:02:01
12/11/2019 1 0:02:01

driver_routed_group : cancel_or_no_show_fee_not_received 3 0:10:30

12/11/2019 3 0:10:30
driver_routed_group : driver_rating_concern 2 0:12:53
12/11/2019 2 0:12:53
driver_routed_group : driver_vehicle_update 1 0:23:07
12/11/2019 1 0:23:07
driver_routed_group : express_pay_deposit_not_received 1 0:01:55
12/11/2019 1 0:01:55
driver_routed_group : phone_number_update 1 0:15:04
12/11/2019 1 0:15:04
driver_routed_group : unresponsive_app 1 0:18:14
12/11/2019 1 0:18:14
lost___found_routed_group : lost_or_found_item 2 0:04:46
12/11/2019 2 0:04:46
passenger_routed_group : account_deactivation_request 1 0:05:15
12/11/2019 1 0:05:15

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:09:58

12/11/2019 2 0:09:58

spanish_routed_group : cancel_or_no_show_fee_not_received 4 0:07:40

12/11/2019 4 0:07:40
spanish_routed_group : cancel_or_no-show_fee_dispute 2 0:07:53
12/11/2019 2 0:07:53
spanish_routed_group : driver_rating_concern 2 0:06:26
12/11/2019 2 0:06:26
spanish_routed_group : driver_region_update 1 0:10:52
12/11/2019 1 0:10:52
spanish_routed_group : driver_vehicle_update 1 0:03:03
12/11/2019 1 0:03:03
spanish_routed_group : duplicate_ticket_submission 1 0:00:42
12/11/2019 1 0:00:42
spanish_routed_group : l_f_child_submission_reason 2 0:16:32
12/11/2019 2 0:16:32
spanish_routed_group : lost_or_found_item 1 0:13:06
12/11/2019 1 0:13:06
spanish_routed_group : phone_number_update 1 0:02:03
12/11/2019 1 0:02:03
spanish_routed_group : restricted_region_requirements 1 0:08:50
12/11/2019 1 0:08:50
spanish_routed_group : submission_reason_not_found 1 0:17:03
12/11/2019 1 0:17:03
spanish_routed_group : tax_b_notice_question 4 0:10:40
12/11/2019 4 0:10:40
spanish_routed_group : unpleasant_experience 1 0:14:30
12/11/2019 1 0:14:30
spanish_routed_group : unresponsive_app 1 0:03:35
12/11/2019 1 0:03:35
spanish_routed_group : weekly_deposit_not_received 1 0:10:33
12/11/2019 1 0:10:33
spanish_safety_routed_group :
underpaid_or_unpaid_single_ride 1 0:00:50
12/11/2019 1 0:00:50
66 0:19:18
applicant_routed_group : compliance_document_update 1 0:21:16
12/11/2019 1 0:21:16

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:13:18

12/11/2019 1 0:13:18
driver_tier_2 : tax_b_notice_question 1 0:09:12
12/11/2019 1 0:09:12
driver_tier_2 : toll_reimbursement_not_received 1 0:01:35
12/11/2019 1 0:01:35
Inbound_Chat_Driver - Messaging 25 0:18:06
12/11/2019 25 0:18:06
Inbound_SMS_Driver - Messaging 36 0:21:21
12/11/2019 36 0:21:21
lost___found_routed_group : lost_or_found_item 1 0:08:00
12/11/2019 1 0:08:00
7 0:15:43
driver_routed_group : low_rating_deactivation_dispute 1 0:00:33
12/11/2019 1 0:00:33
driver_routed_group : submission_reason_not_found 1 0:07:25
12/11/2019 1 0:07:25
Inbound_Chat_Rider - Messaging 3 0:28:08
12/11/2019 3 0:28:08
passenger_routed_group : account_deactivation_request 2 0:08:50
12/11/2019 2 0:08:50
14 0:01:48
driver_routed_group : low_rating_deactivation_dispute 3 0:00:20
12/11/2019 3 0:00:20
driver_routed_group : phone_number_update 4 0:05:02
12/11/2019 4 0:05:02
passenger_routed_group : account_deactivation_request 6 0:00:36
12/11/2019 6 0:00:36
passenger_routed_group : lost_or_found_item 1 0:00:19
12/11/2019 1 0:00:19
20 0:04:08
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:12:05
12/11/2019 1 0:12:05
passenger_routed_group : account_deactivation_request 1 0:00:40
12/11/2019 1 0:00:40

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:04:05

12/11/2019 1 0:04:05
passenger_routed_group : duplicate_ticket_submission 2 0:02:06
12/11/2019 2 0:02:06
passenger_routed_group : overcharged_for_my_ride 13 0:03:09
12/11/2019 13 0:03:09
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:19:58
12/11/2019 1 0:19:58
passenger_routed_group : unpleasant_experience 1 0:00:50
12/11/2019 1 0:00:50
 5 0:10:03
driver_tier_2 : toll_reimbursement_not_received 1 0:10:46
12/11/2019 1 0:10:46
Inbound_Chat_Driver - Messaging 3 0:10:49
12/11/2019 3 0:10:49
Inbound_SMS_Driver - Messaging 1 0:07:01
12/11/2019 1 0:07:01
1 0:05:15
crl__email_routed_group : child_submission_reason 1 0:05:15
12/11/2019 1 0:05:15
32 0:23:10
Inbound_Chat_Rider - Messaging 32 0:23:10
12/11/2019 32 0:23:10
53 0:08:45
cet_escalations_routed_group : overcharged_for_my_ride 1 0:00:16
12/11/2019 1 0:00:16
driver_routed_group : low_rating_deactivation_dispute 6 0:01:22
12/11/2019 6 0:01:22
driver_routed_group : phone_number_update 1 0:00:13
12/11/2019 1 0:00:13
driver_routed_group : xd_charges_and_fees 1 0:12:34
12/11/2019 1 0:12:34

fraud_skill_1_routed_group : account_deactivation_request 2 0:01:34

12/11/2019 2 0:01:34
fraud_skill_1_routed_group : account_disabled 2 0:04:57
12/11/2019 2 0:04:57
fraud_skill_1_routed_group : duplicate_ticket_submission 1 0:00:16
12/11/2019 1 0:00:16
fraud_skill_1_routed_group :
pax_payment_method_not_accepted 4 0:08:52
12/11/2019 4 0:08:52

fraud_skill_1_routed_group : payment_methods_and_billing 1 0:17:57

12/11/2019 1 0:17:57
Inbound_Chat_Rider - Messaging 13 0:13:40
12/11/2019 13 0:13:40
passenger_routed_group : account_deactivation_request 4 0:02:47
12/11/2019 4 0:02:47
passenger_routed_group : duplicate_ticket_submission 2 0:02:10
12/11/2019 2 0:02:10
passenger_routed_group : overcharged_for_my_ride 5 0:10:32
12/11/2019 5 0:10:32
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 1:11:14
12/11/2019 1 1:11:14
passenger_routed_group :
pax_payment_method_not_accepted 4 0:02:25
12/11/2019 4 0:02:25
passenger_routed_group : payment_methods_and_billing 5 0:09:48
12/11/2019 5 0:09:48
41 0:21:10
applicant_routed_group :
region_specific_checks__deactivations 1 0:04:00
12/11/2019 1 0:04:00
driver_routed_group : express_pay_card_not_accepted 1 0:01:30
12/11/2019 1 0:01:30
Inbound_Chat_Driver - Messaging 22 0:19:22
12/11/2019 22 0:19:22
Inbound_SMS_Driver - Messaging 17 0:25:39
12/11/2019 17 0:25:39
47 0:18:16
crl__email_routed_group : damage 1 0:06:54
12/11/2019 1 0:06:54
crl__email_routed_group : no_car_seat 1 0:09:19
12/11/2019 1 0:09:19
Inbound_Chat_Driver - Messaging 21 0:18:12
12/11/2019 21 0:18:12
Inbound_SMS_Driver - Messaging 24 0:19:10
12/11/2019 24 0:19:10
32 0:10:23
driver_routed_group : lyft_direct 1 0:02:53
12/11/2019 1 0:02:53
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:53
12/11/2019 1 0:01:53
Inbound_voice_Driver 29 0:10:56
12/11/2019 29 0:10:56
lost___found_routed_group : lost_or_found_item 1 0:10:41
12/11/2019 1 0:10:41
31 0:10:58
applicant_routed_group :
region_specific_checks__deactivations 1 0:06:46
12/11/2019 1 0:06:46

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:03:48

12/11/2019 1 0:03:48
driver_routed_group : driver_photo_update 2 0:22:37
12/11/2019 2 0:22:37
driver_routed_group : driver_shipping_address_update 1 0:08:49
12/11/2019 1 0:08:49
driver_routed_group : low_rating_deactivation_dispute 1 0:10:55
12/11/2019 1 0:10:55
driver_routed_group : twilio__inbound_call 1 0:08:49
12/11/2019 1 0:08:49
Inbound_voice_Driver 21 0:10:14
12/11/2019 21 0:10:14
Outbound_voice_Everyone 2 0:01:48
12/11/2019 2 0:01:48
passenger_routed_group : email_unsubscribe_request 1 0:37:04
12/11/2019 1 0:37:04
44 0:08:47
cet_escalations_routed_group : driver_photo_update 1 0:05:09
12/11/2019 1 0:05:09

cet_escalations_routed_group : unknown_applicant_status 1 0:21:07

12/11/2019 1 0:21:07
driver_routed_group : driver_photo_update 1 0:11:04
12/11/2019 1 0:11:04
driver_routed_group : duplicate_ticket_submission 1 0:00:27
12/11/2019 1 0:00:27
driver_routed_group : lyft_direct 1 0:15:09
12/11/2019 1 0:15:09
driver_routed_group : submission_reason_not_found 4 0:02:58
12/11/2019 4 0:02:58
driver_routed_group : unable_to_log_in 1 0:10:11
12/11/2019 1 0:10:11
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:20:05
12/11/2019 1 0:20:05
driver_routed_group :
xd_vehicle_maintenance__repairs__and_tow 1 0:00:52
12/11/2019 1 0:00:52
fnol_claims_routed_group : accident 1 0:00:27
12/11/2019 1 0:00:27
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:44:43
12/11/2019 1 0:44:43

fraud_skill_1_routed_group : twilio__click_to_call_help_center 1 0:05:39

12/11/2019 1 0:05:39
fraud_skill_1_routed_group : twilio__inbound_call 1 0:04:22
12/11/2019 1 0:04:22
Inbound_voice_Driver 25 0:08:44
12/11/2019 25 0:08:44
Outbound_voice_Everyone 1 0:04:43
12/11/2019 1 0:04:43
passenger_routed_group : duplicate_ticket_submission 1 0:07:15
12/11/2019 1 0:07:15
passenger_routed_group : events_and_partnerships 1 0:05:15
12/11/2019 1 0:05:15
49 0:07:50
applicant_routed_group : unknown_applicant_status 1 0:02:49
12/11/2019 1 0:02:49
customer_impact__bug_review :
cancel_or_no_show_fee_not_received 1 0:02:56
12/11/2019 1 0:02:56

driver_routed_group : cancel_or_no_show_fee_not_received 2 0:06:54

12/11/2019 2 0:06:54
driver_routed_group : driver_photo_update 1 0:00:51
12/11/2019 1 0:00:51
driver_routed_group : driver_rating_concern 1 0:02:52
12/11/2019 1 0:02:52
driver_routed_group : driver_rides_not_received 1 0:02:52
12/11/2019 1 0:02:52
driver_routed_group : express_pay_deposit_not_received 1 0:01:25
12/11/2019 1 0:01:25
driver_routed_group : twilio__inbound_call 2 0:00:48
12/11/2019 2 0:00:48
driver_tier_2 : toll_reimbursement_not_received 1 0:02:29
12/11/2019 1 0:02:29
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:01:34
12/11/2019 1 0:01:34
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:16:40
12/11/2019 1 0:16:40
fraud_skill_1_routed_group : twilio__inbound_call 2 0:06:26
12/11/2019 2 0:06:26
Inbound_voice_Driver 32 0:09:43
12/11/2019 32 0:09:43
passenger_routed_group : overcharged_for_my_ride 1 0:01:09
12/11/2019 1 0:01:09
spanish_routed_group : underpaid_or_unpaid_single_ride 1 0:09:13
12/11/2019 1 0:09:13
59 0:15:49
crl__email_routed_group : damage 1 0:16:24
12/11/2019 1 0:16:24
driver_tier_2 : underpaid_or_unpaid_single_ride 1 0:09:32
12/11/2019 1 0:09:32
Inbound_Chat_Driver - Messaging 29 0:16:21
12/11/2019 29 0:16:21
Inbound_SMS_Driver - Messaging 27 0:15:42
12/11/2019 27 0:15:42
lost___found_routed_group : lost_or_found_item 1 0:09:46
12/11/2019 1 0:09:46
 30 0:16:49
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:02:25
12/11/2019 1 0:02:25
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:02:32
12/11/2019 1 0:02:32
Inbound_Chat_Rider - Messaging 26 0:19:12
12/11/2019 26 0:19:12

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:00:30

12/11/2019 1 0:00:30
passenger_routed_group : overcharged_for_my_ride 1 0:00:08
12/11/2019 1 0:00:08
37 0:06:29
fraud_skill_1_routed_group : account_disabled 1 0:32:50
12/11/2019 1 0:32:50
fraud_skill_1_routed_group : overcharged_for_my_ride 2 0:00:24
12/11/2019 2 0:00:24
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 2 0:05:22
12/11/2019 2 0:05:22
fraud_skill_1_routed_group :
pax_payment_method_not_accepted 1 0:31:51
12/11/2019 1 0:31:51
lost___found_routed_group : overcharged_for_my_ride 4 0:00:07
12/11/2019 4 0:00:07
lyft_bike___scooter_routed_group : bike_how_to 1 0:05:50
12/11/2019 1 0:05:50
lyft_bike___scooter_routed_group : bike_problem 1 0:00:15
12/11/2019 1 0:00:15
passenger_routed_group : account_deactivation_request 5 0:00:24
12/11/2019 5 0:00:24
passenger_routed_group : credits_and_promotions 2 0:08:28
12/11/2019 2 0:08:28
passenger_routed_group : duplicate_ticket_submission 1 0:07:06
12/11/2019 1 0:07:06
passenger_routed_group : overcharged_for_my_ride 16 0:07:46
12/11/2019 16 0:07:46
passenger_routed_group :
pax_payment_method_not_accepted 1 0:06:47
12/11/2019 1 0:06:47
48 0:18:07
driver_routed_group : driver_rides_not_received 1 0:02:33
12/11/2019 1 0:02:33
driver_tier_2 : weekly_deposit_not_received 1 0:04:13
12/11/2019 1 0:04:13
Inbound_Chat_Driver - Messaging 20 0:17:20
12/11/2019 20 0:17:20
Inbound_SMS_Driver - Messaging 26 0:19:52
12/11/2019 26 0:19:52
52 0:12:38
cet_escalations_routed_group : driver_region_update 1 0:00:17
12/11/2019 1 0:00:17
Inbound_Chat_Driver - Messaging 7 0:09:46
12/11/2019 7 0:09:46
Inbound_Chat_Rider - Messaging 35 0:13:17
12/11/2019 35 0:13:17
Inbound_SMS_Driver - Messaging 8 0:15:07
12/11/2019 8 0:15:07
passenger_routed_group : overcharged_for_my_ride 1 0:02:15
12/11/2019 1 0:02:15
51 0:19:19
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:00:56
12/11/2019 1 0:00:56
Inbound_Chat_Driver - Messaging 20 0:19:33
12/11/2019 20 0:19:33
Inbound_Chat_Rider - Messaging 11 0:16:11
12/11/2019 11 0:16:11
Inbound_SMS_Driver - Messaging 19 0:21:51
12/11/2019 19 0:21:51
18 0:19:15

fraud_skill_1_routed_group : account_deactivation_request 1 0:00:27

12/11/2019 1 0:00:27
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:04:36
12/11/2019 1 0:04:36
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 2 0:06:32
12/11/2019 2 0:06:32
fraud_skill_1_routed_group :
pax_payment_method_not_accepted 1 0:00:27
12/11/2019 1 0:00:27
fraud_skill_1_routed_group : ride_challenges 1 0:05:08
12/11/2019 1 0:05:08
passenger_routed_group : account_deactivation_request 3 0:04:39
12/11/2019 3 0:04:39
passenger_routed_group : duplicate_ticket_submission 1 0:24:24
12/11/2019 1 0:24:24
passenger_routed_group : overcharged_for_my_ride 2 0:20:07
12/11/2019 2 0:20:07
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:18:30
12/11/2019 1 0:18:30
passenger_routed_group : pax_photo_update 1 1:06:42
12/11/2019 1 1:06:42
passenger_routed_group : payment_methods_and_billing 2 0:17:20
12/11/2019 2 0:17:20
passenger_routed_group : unable_to_request_rides 2 1:02:08
12/11/2019 2 1:02:08
6 0:14:04
driver_routed_group : driver_airport_queue_issue 1 0:02:39
12/11/2019 1 0:02:39
Inbound_voice_Driver 5 0:16:21
12/11/2019 5 0:16:21
55 0:05:23
applicant_routed_group : applicant_vehicle_update 1 0:01:28
12/11/2019 1 0:01:28
cet_escalations_routed_group : overcharged_for_my_ride 1 0:16:44
12/11/2019 1 0:16:44
compassionate_care_routed_group : amp_function_issue 1 0:17:10
12/11/2019 1 0:17:10
crl__email_routed_group : driver_airport_queue_issue 1 0:00:28
12/11/2019 1 0:00:28
crl__email_routed_group : duplicate_ticket_submission 1 0:01:08
12/11/2019 1 0:01:08

crl__email_routed_group : low_rating_deactivation_dispute 1 0:00:31

12/11/2019 1 0:00:31

crl__email_routed_group : underpaid_or_unpaid_single_ride 1 0:00:31

12/11/2019 1 0:00:31

driver_routed_group : cancel_or_no_show_fee_not_received 3 0:04:59

12/11/2019 3 0:04:59
driver_routed_group : driver_rides_not_received 1 0:04:15
12/11/2019 1 0:04:15
driver_routed_group : driver_suspects_earnings_stolen 2 0:05:25
12/11/2019 2 0:05:25
driver_routed_group : earnings_guarantee_not_received 3 0:08:50
12/11/2019 3 0:08:50
driver_routed_group : underpaid_or_unpaid_single_ride 6 0:03:36
12/11/2019 6 0:03:36

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:04:40

12/11/2019 2 0:04:40
passenger_routed_group : overcharged_for_my_ride 2 0:05:55
12/11/2019 2 0:05:55
passenger_routed_group : paid_for_a_ride_i_didnt_take 2 0:03:52
12/11/2019 2 0:03:52
spanish_routed_group : applicant_vehicle_update 1 0:04:39
12/11/2019 1 0:04:39

spanish_routed_group : cancel_or_no_show_fee_not_received 3 0:04:15

12/11/2019 3 0:04:15
spanish_routed_group : cancel_or_no-show_fee_dispute 2 0:02:26
12/11/2019 2 0:02:26
spanish_routed_group : driver_rides_not_received 1 0:05:44
12/11/2019 1 0:05:44
spanish_routed_group : driver_suspects_earnings_stolen 2 0:05:22
12/11/2019 2 0:05:22

spanish_routed_group : earnings_guarantee_not_received 3 0:04:44

12/11/2019 3 0:04:44
spanish_routed_group : overcharged_for_my_ride 2 0:04:19
12/11/2019 2 0:04:19
spanish_routed_group : paid_for_a_ride_i_didnt_take 2 0:05:32
12/11/2019 2 0:05:32
spanish_routed_group : submission_reason_not_found 1 0:10:32
12/11/2019 1 0:10:32
spanish_routed_group : tax_b_notice_question 2 0:17:54
12/11/2019 2 0:17:54
spanish_routed_group : unable_to_access_driver_mode 1 0:12:28
12/11/2019 1 0:12:28
spanish_routed_group : underpaid_or_unpaid_single_ride 4 0:02:12
12/11/2019 4 0:02:12
spanish_routed_group : unknown_applicant_status 3 0:03:32
12/11/2019 3 0:03:32
42 0:11:19

cet_escalations_routed_group : paid_for_a_ride_i_didnt_take 1 0:25:13

12/11/2019 1 0:25:13
crl__email_routed_group : paid_for_a_ride_i_didnt_take 1 0:16:56
12/11/2019 1 0:16:56
crl__email_routed_group : unauthorized_third_party_pax 1 0:04:09
12/11/2019 1 0:04:09
Inbound_Chat_Rider - Messaging 14 0:11:42
12/11/2019 14 0:11:42
passenger_routed_group : account_deactivation_request 4 0:01:38
12/11/2019 4 0:01:38

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:06:53

12/11/2019 1 0:06:53
passenger_routed_group : credit_or_promo_not_applied 1 0:17:08
12/11/2019 1 0:17:08
passenger_routed_group : credits_and_promotions 1 0:27:13
12/11/2019 1 0:27:13
passenger_routed_group : duplicate_ticket_submission 1 0:00:03
12/11/2019 1 0:00:03
passenger_routed_group : overcharged_for_my_ride 4 0:08:25
12/11/2019 4 0:08:25
passenger_routed_group : paid_for_a_ride_i_didnt_take 9 0:12:03
12/11/2019 9 0:12:03
passenger_routed_group : submission_reason_not_found 1 0:00:07
12/11/2019 1 0:00:07
passenger_routed_group : unable_to_request_rides 2 0:15:22
12/11/2019 2 0:15:22
passenger_routed_group : unpleasant_experience 1 0:34:47
12/11/2019 1 0:34:47
30 0:24:34
applicant_routed_group : compliance_document_update 1 0:00:59
12/11/2019 1 0:00:59
crl__email_routed_group : unpleasant_experience 1 0:00:05
12/11/2019 1 0:00:05
driver_routed_group : tax_b_notice_question 1 0:40:25
12/11/2019 1 0:40:25
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:06:34
12/11/2019 1 0:06:34
driver_routed_group : unpleasant_experience 1 0:03:25
12/11/2019 1 0:03:25
Inbound_Chat_Driver - Messaging 14 0:25:48
12/11/2019 14 0:25:48
Inbound_SMS_Driver - Messaging 9 0:33:11
12/11/2019 9 0:33:11
passenger_routed_group : unpleasant_experience 1 0:18:16
12/11/2019 1 0:18:16
spanish_routed_group : tax_b_notice_question 1 0:07:10
12/11/2019 1 0:07:10
39 0:11:00

driver_routed_group : cancel_or_no_show_fee_not_received 2 0:08:49

12/11/2019 2 0:08:49
driver_routed_group : driver_rating_concern 1 0:00:13
12/11/2019 1 0:00:13
driver_routed_group : driver_region_update 1 0:40:04
12/11/2019 1 0:40:04
driver_routed_group : driver_vehicle_update 1 0:05:50
12/11/2019 1 0:05:50
driver_routed_group : express_pay_card_not_accepted 1 0:14:39
12/11/2019 1 0:14:39
driver_routed_group : express_pay_deposit_not_received 1 0:11:58
12/11/2019 1 0:11:58
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:16:36
12/11/2019 2 0:16:36
driver_routed_group : unresponsive_app 1 0:04:38
12/11/2019 1 0:04:38
lost___found_routed_group : lost_or_found_item 1 0:00:30
12/11/2019 1 0:00:30
passenger_routed_group : paid_for_a_ride_i_didnt_take 3 0:13:45
12/11/2019 3 0:13:45
passenger_routed_group : payment_methods_and_billing 1 0:02:49
12/11/2019 1 0:02:49

spanish_routed_group : cancel_or_no_show_fee_not_received 3 0:15:38

12/11/2019 3 0:15:38
spanish_routed_group : dmv_check_failed 1 0:06:17
12/11/2019 1 0:06:17
spanish_routed_group : driver_rating_concern 1 0:02:04
12/11/2019 1 0:02:04
spanish_routed_group : driver_vehicle_update 1 0:32:11
12/11/2019 1 0:32:11
spanish_routed_group : duplicate_ticket_submission 2 0:07:11
12/11/2019 2 0:07:11
spanish_routed_group : express_pay_card_not_accepted 2 0:04:16
12/11/2019 2 0:04:16
spanish_routed_group : paid_for_a_ride_i_didnt_take 3 0:12:55
12/11/2019 3 0:12:55
spanish_routed_group :
region_specific_checks__deactivations 1 0:09:33
12/11/2019 1 0:09:33
spanish_routed_group : tax_b_notice_question 3 0:13:19
12/11/2019 3 0:13:19
spanish_routed_group : unable_to_access_driver_mode 1 0:01:44
12/11/2019 1 0:01:44
spanish_routed_group :
unable_to_access_tax_info_in_dashboard 1 0:02:54
12/11/2019 1 0:02:54
spanish_routed_group : underpaid_or_unpaid_single_ride 3 0:12:11
12/11/2019 3 0:12:11
spanish_routed_group : unpleasant_experience 1 0:02:06
12/11/2019 1 0:02:06
spanish_routed_group : unresponsive_app 1 0:14:04
12/11/2019 1 0:14:04
22 0:19:20
Inbound_Chat_Driver - Messaging 5 0:20:53
12/11/2019 5 0:20:53
Inbound_SMS_Driver - Messaging 17 0:18:52
12/11/2019 17 0:18:52
30 0:20:00
driver_routed_group : d2_referral_not_received 1 0:23:33
12/11/2019 1 0:23:33
driver_routed_group : driver_rating_concern 1 2:12:24
12/11/2019 1 2:12:24
driver_routed_group : driver_vehicle_update 2 0:59:48
12/11/2019 2 0:59:48
driver_routed_group : unable_to_access_driver_mode 1 0:10:47
12/11/2019 1 0:10:47
driver_routed_group : underpaid_or_unpaid_single_ride 1 1:41:44
12/11/2019 1 1:41:44

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:33:03

12/11/2019 1 0:33:03
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:06:42
12/11/2019 1 0:06:42
spanish_routed_group : cancel_or_no-show_fee_dispute 2 0:17:23
12/11/2019 2 0:17:23
spanish_routed_group : d2_referral_not_received 1 0:03:02
12/11/2019 1 0:03:02
spanish_routed_group : driver_rating_concern 1 0:11:54
12/11/2019 1 0:11:54
spanish_routed_group : driver_vehicle_update 2 0:06:46
12/11/2019 2 0:06:46
spanish_routed_group : duplicate_ticket_submission 1 0:02:00
12/11/2019 1 0:02:00
spanish_routed_group : low_rating_deactivation_dispute 1 0:08:34
12/11/2019 1 0:08:34
spanish_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:30
12/11/2019 1 0:01:30
spanish_routed_group : payment_methods_and_billing 1 0:13:09
12/11/2019 1 0:13:09
spanish_routed_group : phone_number_update 1 0:11:08
12/11/2019 1 0:11:08
spanish_routed_group : submission_reason_not_found 1 0:11:18
12/11/2019 1 0:11:18
spanish_routed_group : tax_b_notice_question 2 0:06:44
12/11/2019 2 0:06:44
spanish_routed_group : unable_to_request_rides 1 0:02:00
12/11/2019 1 0:02:00
spanish_routed_group : underpaid_or_unpaid_single_ride 1 0:00:02
12/11/2019 1 0:00:02
spanish_routed_group : unknown_applicant_status 1 0:02:10
12/11/2019 1 0:02:10
spanish_routed_group : unpleasant_experience 1 0:38:51
12/11/2019 1 0:38:51

spanish_safety_routed_group : driver_deactivation_inquiry 1 0:00:55

12/11/2019 1 0:00:55
spanish_safety_routed_group :
low_rating_deactivation_dispute 3 0:01:15
12/11/2019 3 0:01:15
32 0:11:24
Inbound_Chat_Rider - Messaging 30 0:11:52
12/11/2019 30 0:11:52
passenger_routed_group : duplicate_ticket_submission 1 0:06:47
12/11/2019 1 0:06:47
passenger_routed_group : unpleasant_experience 1 0:01:57
12/11/2019 1 0:01:57
11 0:08:46
driver_routed_group : low_rating_deactivation_dispute 2 0:00:36
12/11/2019 2 0:00:36
passenger_routed_group : account_deactivation_request 4 0:01:30
12/11/2019 4 0:01:30
passenger_routed_group : credits_and_promotions 1 0:06:50
12/11/2019 1 0:06:50
passenger_routed_group : duplicate_ticket_submission 1 0:05:28
12/11/2019 1 0:05:28
passenger_routed_group : payment_methods_and_billing 1 0:12:58
12/11/2019 1 0:12:58
passenger_routed_group : world_elite_mastercard 1 1:02:18
12/11/2019 1 1:02:18
spanish_routed_group : account_deactivation_request 1 0:01:43
12/11/2019 1 0:01:43
34 0:07:00
applicant_routed_group : unknown_applicant_status 2 0:32:52
12/11/2019 2 0:32:52
crl__email_routed_group : driver_deactivation_inquiry 3 0:01:47
12/11/2019 3 0:01:47
driver_routed_group : driver_rating_concern 2 0:03:42
12/11/2019 2 0:03:42
driver_routed_group : driver_rides_not_received 1 0:03:37
12/11/2019 1 0:03:37
driver_routed_group : driver_vehicle_update 1 0:03:05
12/11/2019 1 0:03:05
driver_routed_group : lyft_rewards 1 0:02:10
12/11/2019 1 0:02:10
driver_routed_group : unable_to_access_driver_mode 1 0:00:47
12/11/2019 1 0:00:47
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:15:16
12/11/2019 1 0:15:16
lost___found_routed_group : lost_or_found_item 2 0:04:25
12/11/2019 2 0:04:25

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:01:20

12/11/2019 1 0:01:20
passenger_routed_group : paid_for_a_ride_i_didnt_take 2 0:17:26
12/11/2019 2 0:17:26
spanish_routed_group : account_deactivation_request 2 0:03:22
12/11/2019 2 0:03:22

spanish_routed_group : cancel_or_no_show_fee_not_received 1 0:06:39

12/11/2019 1 0:06:39
spanish_routed_group : cancel_or_no-show_fee_dispute 1 0:12:46
12/11/2019 1 0:12:46
spanish_routed_group : child_submission_reason 1 0:06:40
12/11/2019 1 0:06:40
spanish_routed_group : driver_rides_not_received 1 0:01:52
12/11/2019 1 0:01:52
spanish_routed_group : driver_vehicle_update 1 0:08:38
12/11/2019 1 0:08:38
spanish_routed_group : insurance_update 1 0:01:15
12/11/2019 1 0:01:15
spanish_routed_group : l_f_child_submission_reason 1 0:08:12
12/11/2019 1 0:08:12

spanish_routed_group : other_driver_incentive_not_received 1 0:01:04

12/11/2019 1 0:01:04
spanish_routed_group : paid_for_a_ride_i_didnt_take 3 0:03:27
12/11/2019 3 0:03:27
spanish_routed_group : tax_b_notice_question 1 0:10:22
12/11/2019 1 0:10:22
spanish_routed_group : tax_information_request 1 0:11:02
12/11/2019 1 0:11:02
spanish_routed_group : unknown_applicant_status 2 0:01:52
12/11/2019 2 0:01:52
35 0:22:32
Inbound_Chat_Rider - Messaging 34 0:23:10
12/11/2019 34 0:23:10

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:00:49

12/11/2019 1 0:00:49
19 0:09:29
crl__email_routed_group : unsafe_behavior 1 0:02:29
12/11/2019 1 0:02:29
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:02:22
12/11/2019 1 0:02:22
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:04:59
12/11/2019 1 0:04:59
Inbound_Chat_Rider - Messaging 8 0:12:11
12/11/2019 8 0:12:11
passenger_routed_group : duplicate_ticket_submission 1 0:03:46
12/11/2019 1 0:03:46
passenger_routed_group : overcharged_for_my_ride 2 0:08:30
12/11/2019 2 0:08:30
passenger_routed_group : paid_for_a_ride_i_didnt_take 3 0:10:00
12/11/2019 3 0:10:00
passenger_routed_group : unpleasant_experience 2 0:11:10
12/11/2019 2 0:11:10
78 0:10:30
applicant_routed_group : compliance_document_update 1 0:10:57
12/11/2019 1 0:10:57
applicant_routed_group : unknown_applicant_status 1 0:11:49
12/11/2019 1 0:11:49
driver_routed_group : amp_function_issue 1 0:00:21
12/11/2019 1 0:00:21
driver_routed_group : driver_rides_not_received 1 0:01:14
12/11/2019 1 0:01:14
driver_routed_group : driver_shipping_address_update 2 0:02:10
12/11/2019 2 0:02:10
driver_routed_group : low_rating_deactivation_dispute 1 0:08:23
12/11/2019 1 0:08:23
driver_tier_2 : express_pay_deposit_not_received 1 0:16:58
12/11/2019 1 0:16:58
Inbound_Chat_Driver - Messaging 27 0:08:41
12/11/2019 27 0:08:41
Inbound_SMS_Driver - Messaging 43 0:12:20
12/11/2019 43 0:12:20
51 0:07:28
applicant_routed_group : applicant_vehicle_update 1 0:06:36
12/11/2019 1 0:06:36
applicant_routed_group : compliance_document_update 1 0:00:16
12/11/2019 1 0:00:16
applicant_routed_group : driver_vehicle_update 1 0:21:01
12/11/2019 1 0:21:01
cet_escalations_routed_group :
unable_to_access_driver_mode 1 0:07:50
12/11/2019 1 0:07:50
crl__email_routed_group : no_car_seat 1 0:00:10
12/11/2019 1 0:00:10
driver_routed_group : cancel_or_no_show_fee_not_received 3 0:13:07
12/11/2019 3 0:13:07
driver_routed_group : driver_rating_concern 1 0:19:20
12/11/2019 1 0:19:20
driver_routed_group : driver_region_update 1 0:17:30
12/11/2019 1 0:17:30
driver_routed_group : driver_suspects_earnings_stolen 1 0:26:23
12/11/2019 1 0:26:23
driver_routed_group : driver_vehicle_update 2 0:06:00
12/11/2019 2 0:06:00
driver_routed_group : express_pay_deposit_not_received 2 0:18:40
12/11/2019 2 0:18:40
driver_routed_group : underpaid_or_unpaid_single_ride 3 0:13:16
12/11/2019 3 0:13:16
driver_routed_group : xd_charges_and_fees 1 0:00:14
12/11/2019 1 0:00:14
fraud_skill_1_routed_group : account_disabled 1 0:00:25
12/11/2019 1 0:00:25
fraud_skill_1_routed_group :
express_pay_deposit_not_received 1 0:00:40
12/11/2019 1 0:00:40

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:04:44

12/11/2019 2 0:04:44
passenger_routed_group : credits_and_promotions 1 0:17:05
12/11/2019 1 0:17:05
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:03:01
12/11/2019 1 0:03:01
passenger_routed_group : xd_charges_and_fees 1 0:41:19
12/11/2019 1 0:41:19
spanish_routed_group : applicant_vehicle_update 1 0:00:32
12/11/2019 1 0:00:32

spanish_routed_group : cancel_or_no_show_fee_not_received 2 0:03:50

12/11/2019 2 0:03:50
spanish_routed_group : cancel_or_no-show_fee_dispute 1 0:00:51
12/11/2019 1 0:00:51
spanish_routed_group : driver_rating_concern 1 0:05:56
12/11/2019 1 0:05:56
spanish_routed_group : driver_region_update 1 0:01:05
12/11/2019 1 0:01:05
spanish_routed_group : driver_suspects_earnings_stolen 1 0:01:13
12/11/2019 1 0:01:13
spanish_routed_group : driver_vehicle_update 1 0:00:33
12/11/2019 1 0:00:33
spanish_routed_group : duplicate_ticket_submission 7 0:00:34
12/11/2019 7 0:00:34

spanish_routed_group : express_pay_deposit_not_received 2 0:11:24

12/11/2019 2 0:11:24
spanish_routed_group : payment_methods_and_billing 1 0:17:56
12/11/2019 1 0:17:56
spanish_routed_group : twilio__inbound_call 1 0:05:53
12/11/2019 1 0:05:53
spanish_routed_group : underpaid_or_unpaid_single_ride 3 0:01:47
12/11/2019 3 0:01:47
spanish_routed_group : unknown_applicant_status 1 0:06:43
12/11/2019 1 0:06:43

spanish_safety_routed_group : duplicate_ticket_submission 1 0:00:30

12/11/2019 1 0:00:30
spanish_safety_routed_group :
unable_to_access_tax_info_in_dashboard 1 0:00:26
12/11/2019 1 0:00:26
37 0:16:48
Inbound_Chat_Driver - Messaging 19 0:17:19
12/11/2019 19 0:17:19
Inbound_SMS_Driver - Messaging 18 0:16:15
12/11/2019 18 0:16:15
5 0:33:45
Inbound_Chat_Driver - Messaging 4 0:33:40
12/11/2019 4 0:33:40
Inbound_SMS_Driver - Messaging 1 0:34:03
12/11/2019 1 0:34:03
25 0:18:12
cet_escalations_routed_group :
compliance_document_update 1 0:04:40
12/11/2019 1 0:04:40
cet_escalations_routed_group : credits_and_promotions 1 1:27:20
12/11/2019 1 1:27:20
cet_escalations_routed_group : overcharged_for_my_ride 1 0:03:32
12/11/2019 1 0:03:32
driver_routed_group : d2_referral_not_received 1 0:42:49
12/11/2019 1 0:42:49
driver_routed_group : express_pay_card_not_accepted 1 0:12:09
12/11/2019 1 0:12:09
driver_routed_group : incorrect_tax_information 1 0:16:39
12/11/2019 1 0:16:39

driver_routed_group : other_driver_incentive_not_received 1 0:36:21

12/11/2019 1 0:36:21
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:09:08
12/11/2019 2 0:09:08
passenger_routed_group : overcharged_for_my_ride 3 0:12:24
12/11/2019 3 0:12:24
passenger_routed_group : paid_for_a_ride_i_didnt_take 3 0:28:52
12/11/2019 3 0:28:52
passenger_routed_group : unpleasant_experience 1 0:07:03
12/11/2019 1 0:07:03
spanish_routed_group : d2_referral_not_received 1 0:00:21
12/11/2019 1 0:00:21
spanish_routed_group : express_pay_card_not_accepted 1 1:11:40
12/11/2019 1 1:11:40

spanish_routed_group : other_driver_incentive_not_received 1 0:01:55

12/11/2019 1 0:01:55
spanish_routed_group : overcharged_for_my_ride 2 0:02:26
12/11/2019 2 0:02:26
spanish_routed_group : paid_for_a_ride_i_didnt_take 1 0:04:50
12/11/2019 1 0:04:50
spanish_routed_group : tax_b_notice_question 1 0:13:42
12/11/2019 1 0:13:42
spanish_routed_group : underpaid_or_unpaid_single_ride 1 0:00:35
12/11/2019 1 0:00:35
spanish_routed_group : unpleasant_experience 1 0:04:18
12/11/2019 1 0:04:18
22 0:22:22
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:06
12/11/2019 1 0:01:06
Inbound_Chat_Rider - Messaging 20 0:23:38
12/11/2019 20 0:23:38
lost___found_routed_group : lost_or_found_item 1 0:18:22
12/11/2019 1 0:18:22
55 0:15:12
crl__email_routed_group : child_submission_reason 1 0:02:52
12/11/2019 1 0:02:52
driver_routed_group : duplicate_ticket_submission 1 0:00:49
12/11/2019 1 0:00:49
Inbound_Chat_Driver - Messaging 19 0:13:04
12/11/2019 19 0:13:04
Inbound_SMS_Driver - Messaging 34 0:17:11
12/11/2019 34 0:17:11
33 0:09:17
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:03:39
12/11/2019 1 0:03:39
Inbound_Chat_Rider - Messaging 31 0:09:31
12/11/2019 31 0:09:31
passenger_routed_group : overcharged_for_my_ride 1 0:07:36
12/11/2019 1 0:07:36
41 0:16:39
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:05
12/11/2019 1 0:01:05
Inbound_Chat_Rider - Messaging 40 0:17:02
12/11/2019 40 0:17:02
13 0:12:17
Inbound_voice_Driver 13 0:12:17
12/11/2019 13 0:12:17
68 0:18:12
applicant_routed_group : compliance_document_update 3 0:00:51
12/11/2019 3 0:00:51
driver_routed_group : driver_region_update 1 0:03:23
12/11/2019 1 0:03:23
driver_routed_group : driver_shipping_address_update 1 0:03:23
12/11/2019 1 0:03:23
driver_routed_group : streak_bonus_not_received 1 0:00:59
12/11/2019 1 0:00:59
Inbound_Chat_Driver - Messaging 20 0:19:12
12/11/2019 20 0:19:12
Inbound_Chat_Rider - Messaging 12 0:16:10
12/11/2019 12 0:16:10
Inbound_SMS_Driver - Messaging 30 0:21:38
12/11/2019 30 0:21:38
19 0:12:48
applicant_routed_group : compliance_document_update 1 0:20:35
12/11/2019 1 0:20:35
driver_routed_group : driver_rating_concern 1 0:18:01
12/11/2019 1 0:18:01
driver_routed_group : driver_vehicle_update 1 0:12:51
12/11/2019 1 0:12:51
driver_routed_group : duplicate_ticket_submission 1 0:00:40
12/11/2019 1 0:00:40
driver_routed_group : low_rating_deactivation_dispute 1 0:00:23
12/11/2019 1 0:00:23
driver_routed_group : underpaid_or_unpaid_single_ride 1 0:10:28
12/11/2019 1 0:10:28

passenger_routed_group : cancel_or_no-show_fee_dispute 2 0:15:21

12/11/2019 2 0:15:21
spanish_routed_group : cancel_or_no-show_fee_dispute 2 0:06:48
12/11/2019 2 0:06:48
spanish_routed_group : compliance_document_update 1 0:00:13
12/11/2019 1 0:00:13
spanish_routed_group : driver_vehicle_update 2 0:14:36
12/11/2019 2 0:14:36
spanish_routed_group : duplicate_ticket_submission 1 0:10:13
12/11/2019 1 0:10:13

spanish_routed_group : express_pay_deposit_not_received 1 0:11:56

12/11/2019 1 0:11:56
spanish_routed_group : submission_reason_not_found 1 0:14:33
12/11/2019 1 0:14:33
spanish_routed_group : tax_b_notice_question 1 0:32:59
12/11/2019 1 0:32:59
spanish_routed_group : unknown_applicant_status 1 0:14:27
12/11/2019 1 0:14:27
spanish_routed_group : weekly_deposit_not_received 1 0:22:16
12/11/2019 1 0:22:16
44 0:08:22
applicant_routed_group : applicant_vehicle_update 1 0:00:29
12/11/2019 1 0:00:29

cet_escalations_routed_group : unknown_applicant_status 1 0:07:36

12/11/2019 1 0:07:36
driver_routed_group : unable_to_access_driver_mode 1 0:01:35
12/11/2019 1 0:01:35
driver_routed_group : unresponsive_app 1 0:02:26
12/11/2019 1 0:02:26
fraud_skill_1_routed_group : account_disabled 1 0:00:54
12/11/2019 1 0:00:54
Inbound_voice_Driver 37 0:09:22
12/11/2019 37 0:09:22
lost___found_routed_group : lost_or_found_item 1 0:06:40
12/11/2019 1 0:06:40
passenger_routed_group : credits_and_promotions 1 0:01:28
12/11/2019 1 0:01:28
40 0:07:57
applicant_routed_group : unknown_applicant_status 1 0:08:49
12/11/2019 1 0:08:49
cet_escalations_routed_group :
compliance_document_update 1 0:13:26
12/11/2019 1 0:13:26
cet_escalations_routed_group : dmv_check_failed 1 0:05:08
12/11/2019 1 0:05:08
crl__email_routed_group : damage 1 0:09:32
12/11/2019 1 0:09:32

driver_routed_group : cancel_or_no_show_fee_not_received 1 0:14:21

12/11/2019 1 0:14:21
driver_routed_group : dmv_check_failed 1 0:01:31
12/11/2019 1 0:01:31
driver_routed_group : driver_rating_concern 2 0:02:03
12/11/2019 2 0:02:03
driver_routed_group : insurance_update 1 0:04:59
12/11/2019 1 0:04:59
driver_routed_group : low_rating_deactivation_dispute 1 0:10:19
12/11/2019 1 0:10:19
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:03:44
12/11/2019 2 0:03:44
driver_routed_group : unresponsive_app 1 0:08:24
12/11/2019 1 0:08:24
lost___found_routed_group : child_submission_reason 1 0:35:11
12/11/2019 1 0:35:11
lost___found_routed_group : lost_or_found_item 2 0:25:28
12/11/2019 2 0:25:28
lyft_business_-_concierge : duplicate_ticket_submission 2 0:01:33
12/11/2019 2 0:01:33
passenger_routed_group : account_deactivation_request 1 0:01:47
12/11/2019 1 0:01:47

passenger_routed_group : cancel_or_no-show_fee_dispute 3 0:04:13

12/11/2019 3 0:04:13
spanish_routed_group : account_deactivation_request 1 0:06:31
12/11/2019 1 0:06:31
spanish_routed_group : cancel_or_no-show_fee_dispute 3 0:06:23
12/11/2019 3 0:06:23
spanish_routed_group : dmv_check_failed 2 0:04:12
12/11/2019 2 0:04:12
spanish_routed_group : driver_rating_concern 1 0:02:12
12/11/2019 1 0:02:12
spanish_routed_group : duplicate_ticket_submission 2 0:01:40
12/11/2019 2 0:01:40
spanish_routed_group : insurance_update 1 0:09:38
12/11/2019 1 0:09:38
spanish_routed_group : l_f_child_submission_reason 1 0:25:12
12/11/2019 1 0:25:12
spanish_routed_group : lost_or_found_item 1 0:29:01
12/11/2019 1 0:29:01
spanish_routed_group : submission_reason_not_found 4 0:03:24
12/11/2019 4 0:03:24
spanish_routed_group : unknown_applicant_status 1 0:08:20
12/11/2019 1 0:08:20
spanish_safety_routed_group :
roadside_assistance_reimbursement 1 0:00:55
12/11/2019 1 0:00:55
11 0:15:24
cet_escalations_routed_group : credits_and_promotions 1 0:01:46
12/11/2019 1 0:01:46
driver_routed_group : unresponsive_app 1 0:32:38
12/11/2019 1 0:32:38
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:00:30
12/11/2019 1 0:00:30

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:00:41

12/11/2019 1 0:00:41
passenger_routed_group : credits_and_promotions 1 0:07:49
12/11/2019 1 0:07:49
passenger_routed_group : overcharged_for_my_ride 4 0:12:49
12/11/2019 4 0:12:49
passenger_routed_group : unpleasant_experience 1 0:22:08
12/11/2019 1 0:22:08
passenger_routed_group : world_elite_mastercard 1 0:52:33
12/11/2019 1 0:52:33
33 0:14:19
applicant_routed_group : dmv_check_failed 1 0:01:57
12/11/2019 1 0:01:57
driver_routed_group : amp_base_replacement 1 0:17:34
12/11/2019 1 0:17:34
driver_routed_group : driver_photo_update 1 0:03:46
12/11/2019 1 0:03:46
driver_routed_group : weekly_deposit_not_received 1 0:04:46
12/11/2019 1 0:04:46
driver_tier_2 : weekly_deposit_not_received 1 0:55:59
12/11/2019 1 0:55:59
Inbound_voice_Driver 27 0:08:12
12/11/2019 27 0:08:12
lost___found_routed_group : l_f_child_submission_reason 1 2:47:01
12/11/2019 1 2:47:01
1 0:01:17
fraud_skill_1_routed_group : account_disabled 1 0:01:17
12/11/2019 1 0:01:17
6 0:11:18
Inbound_voice_Driver 6 0:11:18
12/11/2019 6 0:11:18
53 0:23:24
Inbound_Chat_Driver - Messaging 25 0:23:30
12/11/2019 25 0:23:30
Inbound_SMS_Driver - Messaging 28 0:23:20
12/11/2019 28 0:23:20
13 0:18:58
applicant_routed_group : compliance_document_update 1 0:02:06
12/11/2019 1 0:02:06
driver_tier_2 : express_pay_deposit_not_received 1 0:42:12
12/11/2019 1 0:42:12

passenger_routed_group : cancel_or_no-show_fee_dispute 1 0:01:39

12/11/2019 1 0:01:39

spanish_routed_group : other_driver_incentive_not_received 1 0:54:52

12/11/2019 1 0:54:52
spanish_routed_group : overcharged_for_my_ride 1 0:00:15
12/11/2019 1 0:00:15
spanish_routed_group : paid_for_a_ride_i_didnt_take 1 0:03:29
12/11/2019 1 0:03:29
spanish_routed_group : phone_number_update 1 0:04:55
12/11/2019 1 0:04:55
spanish_routed_group : tax_b_notice_question 1 0:23:49
12/11/2019 1 0:23:49
spanish_routed_group : underpaid_or_unpaid_single_ride 5 0:22:40
12/11/2019 5 0:22:40
20 0:02:40
passenger_routed_group : account_deactivation_request 5 0:00:40
12/11/2019 5 0:00:40

passenger_routed_group : cancel_or_no-show_fee_dispute 3 0:06:25

12/11/2019 3 0:06:25
passenger_routed_group : overcharged_for_my_ride 6 0:02:03
12/11/2019 6 0:02:03
passenger_routed_group : paid_for_a_ride_i_didnt_take 5 0:03:37
12/11/2019 5 0:03:37
passenger_routed_group : unpleasant_experience 1 0:00:21
12/11/2019 1 0:00:21
64 0:13:49
applicant_routed_group :
region_specific_checks__deactivations 1 0:05:06
12/11/2019 1 0:05:06
crl__email_routed_group : damage 1 0:20:44
12/11/2019 1 0:20:44
driver_tier_2 : toll_reimbursement_not_received 1 0:19:54
12/11/2019 1 0:19:54
driver_tier_2 : unable_to_request_rides 1 0:16:53
12/11/2019 1 0:16:53
Inbound_Chat_Driver - Messaging 26 0:13:27
12/11/2019 26 0:13:27
Inbound_SMS_Driver - Messaging 34 0:13:53
12/11/2019 34 0:13:53
67 0:17:40
driver_routed_group : duplicate_ticket_submission 1 0:00:29
12/11/2019 1 0:00:29
driver_tier_2 : express_pay_deposit_not_received 1 0:08:53
12/11/2019 1 0:08:53
Inbound_Chat_Driver - Messaging 25 0:15:01
12/11/2019 25 0:15:01
Inbound_SMS_Driver - Messaging 40 0:19:59
12/11/2019 40 0:19:59
58 0:19:29
applicant_routed_group : compliance_document_update 1 0:04:46
12/11/2019 1 0:04:46
applicant_routed_group : restricted_region_requirements 1 0:12:00
12/11/2019 1 0:12:00
crl__email_routed_group : underage_passenger 1 0:14:33
12/11/2019 1 0:14:33
Inbound_Chat_Driver - Messaging 22 0:17:47
12/11/2019 22 0:17:47
Inbound_SMS_Driver - Messaging 33 0:21:27
12/11/2019 33 0:21:27
44 0:15:23
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:01:38
12/11/2019 1 0:01:38
Inbound_Chat_Rider - Messaging 36 0:18:16
12/11/2019 36 0:18:16
passenger_routed_group : overcharged_for_my_ride 2 0:04:32
12/11/2019 2 0:04:32
passenger_routed_group : paid_for_a_ride_i_didnt_take 4 0:01:42
12/11/2019 4 0:01:42
passenger_routed_group : unpleasant_experience 1 0:02:07
12/11/2019 1 0:02:07
29 0:15:03
cet_escalations_routed_group : driver_rides_not_received 1 0:02:18
12/11/2019 1 0:02:18

cet_escalations_routed_group : unknown_applicant_status 1 0:11:55

12/11/2019 1 0:11:55
Inbound_Chat_Driver - Messaging 12 0:14:19
12/11/2019 12 0:14:19
Inbound_SMS_Driver - Messaging 15 0:16:41
12/11/2019 15 0:16:41
59 0:14:55
applicant_routed_group : restricted_region_requirements 1 0:02:30
12/11/2019 1 0:02:30
driver_routed_group : amp_eligibility 1 0:00:08
12/11/2019 1 0:00:08
driver_routed_group : driver_rating_concern 2 0:03:50
12/11/2019 2 0:03:50
driver_routed_group : insurance_update 1 0:09:34
12/11/2019 1 0:09:34
driver_routed_group : phone_number_update 1 0:01:40
12/11/2019 1 0:01:40
Inbound_Chat_Driver - Messaging 31 0:16:11
12/11/2019 31 0:16:11
Inbound_SMS_Driver - Messaging 22 0:16:12
12/11/2019 22 0:16:12
13 0:24:29
fraud_skill_1_routed_group : duplicate_ticket_submission 1 1:10:57
12/11/2019 1 1:10:57
fraud_skill_1_routed_group : paid_for_a_ride_i_didnt_take 1 0:04:03
12/11/2019 1 0:04:03
Inbound_Chat_Rider - Messaging 6 0:13:48
12/11/2019 6 0:13:48
passenger_routed_group : overcharged_for_my_ride 4 0:25:06
12/11/2019 4 0:25:06
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 1:00:06
12/11/2019 1 1:00:06
15 0:25:33
Inbound_Chat_Driver - Messaging 8 0:21:05
12/11/2019 8 0:21:05
Inbound_SMS_Driver - Messaging 6 0:35:12
12/11/2019 6 0:35:12
lost___found_routed_group : lost_or_found_item 1 0:03:24
12/11/2019 1 0:03:24
34 0:19:21
applicant_routed_group : restricted_region_requirements 1 0:03:27
12/11/2019 1 0:03:27
crl__email_routed_group : child_submission_reason 1 0:05:21
12/11/2019 1 0:05:21
Inbound_Chat_Driver - Messaging 15 0:21:50
12/11/2019 15 0:21:50
Inbound_SMS_Driver - Messaging 17 0:18:55
12/11/2019 17 0:18:55
60 0:14:29
applicant_routed_group : dmv_check_failed 1 0:04:53
12/11/2019 1 0:04:53
crl__email_routed_group : underage_passenger 1 0:12:16
12/11/2019 1 0:12:16
driver_routed_group : driver_rides_not_received 1 1:02:39
12/11/2019 1 1:02:39
driver_routed_group : phone_number_update 1 0:06:36
12/11/2019 1 0:06:36
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:00:45
12/11/2019 2 0:00:45
driver_tier_2 : express_pay_deposit_not_received 1 0:17:13
12/11/2019 1 0:17:13
driver_tier_2 : weekly_deposit_not_received 1 0:12:56
12/11/2019 1 0:12:56
Inbound_Chat_Driver - Messaging 31 0:14:19
12/11/2019 31 0:14:19
Inbound_SMS_Driver - Messaging 21 0:14:39
12/11/2019 21 0:14:39
29 0:09:38
Inbound_Chat_Rider - Messaging 28 0:09:47
12/11/2019 28 0:09:47

lyft_business_routed_group : duplicate_ticket_submission 1 0:05:44

12/11/2019 1 0:05:44
20 0:12:15
crl__email_routed_group : driver_deactivation_inquiry 1 0:32:25
12/11/2019 1 0:32:25
Inbound_voice_Driver 17 0:10:53
12/11/2019 17 0:10:53
passenger_routed_group : paid_for_a_ride_i_didnt_take 1 0:15:23
12/11/2019 1 0:15:23
passenger_routed_group : payment_methods_and_billing 1 0:12:00
12/11/2019 1 0:12:00
21 0:10:47
customer_impact__bug_review : xd_appointments 1 0:32:38
12/11/2019 1 0:32:38
driver_routed_group : underpaid_or_unpaid_single_ride 2 0:23:14
12/11/2019 2 0:23:14
Inbound_voice_Driver 16 0:08:09
12/11/2019 16 0:08:09
Outbound_voice_Everyone 1 0:02:56
12/11/2019 1 0:02:56
technical_support_routed_group :
underpaid_or_unpaid_single_ride 1 0:13:49
12/11/2019 1 0:13:49
1 0:06:54
crl__email_routed_group : child_submission_reason 1 0:06:54
12/11/2019 1 0:06:54
 2 0:00:44
driver_routed_group : express_pay_deposit_not_received 1 0:00:58
12/11/2019 1 0:00:58

spanish_routed_group : express_pay_deposit_not_received 1 0:00:30

12/11/2019 1 0:00:30
34 0:09:10
fraud_skill_1_routed_group : overcharged_for_my_ride 1 0:04:13
12/11/2019 1 0:04:13
Inbound_Chat_Rider - Messaging 27 0:11:15
12/11/2019 27 0:11:15
passenger_routed_group : account_deactivation_request 6 0:00:36
12/11/2019 6 0:00:36
33 0:09:04
applicant_routed_group : compliance_document_update 1 0:04:33
12/11/2019 1 0:04:33
cet_escalations_routed_group : unresponsive_app 1 0:02:20
12/11/2019 1 0:02:20

cet_escalations_routed_group : weekly_deposit_not_received 1 0:06:40

12/11/2019 1 0:06:40
crl__email_routed_group : driver_deactivation_inquiry 1 0:04:20
12/11/2019 1 0:04:20
driver_routed_group : tax_b_notice_question 1 0:05:06
12/11/2019 1 0:05:06
driver_routed_group : twilio__inbound_call 1 0:02:33
12/11/2019 1 0:02:33
driver_routed_group : unresponsive_app 1 0:03:30
12/11/2019 1 0:03:30
driver_routed_group : xd_charges_and_fees 1 0:01:59
12/11/2019 1 0:01:59
Inbound_voice_Driver 25 0:10:43
12/11/2019 25 0:10:43
17 0:36:12
Inbound_Chat_Rider - Messaging 4 0:27:14
12/11/2019 4 0:27:14
passenger_routed_group : account_deactivation_request 5 0:00:37
12/11/2019 5 0:00:37
passenger_routed_group : credit_or_promo_not_applied 2 0:14:14
12/11/2019 2 0:14:14
passenger_routed_group : credits_and_promotions 5 1:34:05
12/11/2019 5 1:34:05
passenger_routed_group : unable_to_request_rides 1 0:04:28
12/11/2019 1 0:04:28
47 0:19:00
driver_routed_group : tax_b_notice_question 1 0:10:30
12/11/2019 1 0:10:30
driver_routed_group : unable_to_request_express_pay 1 0:10:30
12/11/2019 1 0:10:30
Inbound_Chat_Driver - Messaging 16 0:21:16
12/11/2019 16 0:21:16
Inbound_SMS_Driver - Messaging 29 0:18:21
12/11/2019 29 0:18:21
31 0:05:34
Inbound_Chat_Rider - Messaging 21 0:06:58
12/11/2019 21 0:06:58
passenger_routed_group : account_deactivation_request 5 0:02:14
12/11/2019 5 0:02:14
passenger_routed_group : overcharged_for_my_ride 5 0:03:02
12/11/2019 5 0:03:02
13 0:31:20
driver_tier_2 : express_pay_deposit_not_received 1 0:08:43
12/11/2019 1 0:08:43
Inbound_Chat_Driver - Messaging 8 0:31:54
12/11/2019 8 0:31:54
Inbound_SMS_Driver - Messaging 4 0:35:50
12/11/2019 4 0:35:50
4461 0:14:19
Average Talk Time Average After Call
Work
0:10:07 0:00:23
0:05:45 0:00:00
0:05:45 0:00:00
0:10:49 0:00:25
0:10:49 0:00:25
0:00:39 0:00:00
0:00:39 0:00:00
0:04:03 0:00:00
0:04:03 0:00:00
0:00:14 0:00:00
0:00:14 0:00:00
0:07:02 0:00:00
0:07:02 0:00:00
0:13:12 0:00:32
0:10:36 0:00:35
0:10:36 0:00:35
0:12:56 0:00:33
0:12:56 0:00:33
0:17:28 0:00:33
0:17:28 0:00:33

0:15:38 0:00:00
0:15:38 0:00:00
0:15:38 0:00:00
0:15:38 0:00:00
0:23:54 0:02:02
0:01:10 0:00:00
0:01:10 0:00:00
0:26:26 0:00:53
0:26:26 0:00:53
0:23:20 0:01:45
0:23:20 0:01:45
0:30:04 0:04:17
0:30:04 0:04:17
0:12:29 0:00:20
0:01:59 0:00:00
0:01:59 0:00:00
0:47:30 0:00:00
0:47:30 0:00:00
0:31:14 0:00:00
0:31:14 0:00:00
0:02:26 0:00:00
0:02:26 0:00:00
0:01:23 0:00:00
0:01:23 0:00:00

0:00:20 0:00:00
0:00:20 0:00:00
0:00:26 0:00:00
0:00:26 0:00:00
0:00:54 0:00:00
0:00:54 0:00:00
0:01:52 0:00:00
0:01:52 0:00:00
0:13:49 0:00:00
0:13:49 0:00:00

0:04:54 0:00:00
0:04:54 0:00:00
0:13:14 0:00:39
0:13:14 0:00:39
0:38:34 0:00:00
0:38:34 0:00:00
0:00:41 0:00:00
0:00:41 0:00:00
0:09:58 0:00:24
0:02:18 0:00:00
0:02:18 0:00:00
0:11:14 0:00:28
0:11:14 0:00:28
0:20:45 0:00:16

0:44:30 0:00:00
0:44:30 0:00:00

0:56:46 0:00:00
0:56:46 0:00:00
0:25:34 0:00:00
0:25:34 0:00:00
0:26:38 0:00:00
0:26:38 0:00:00
0:12:40 0:00:11
0:12:40 0:00:11
0:21:33 0:00:24
0:21:33 0:00:24
0:08:02 0:00:22
0:27:02 0:00:00
0:27:02 0:00:00
0:03:27 0:00:00
0:03:27 0:00:00
0:02:58 0:00:00
0:02:58 0:00:00
0:05:12 0:00:00
0:05:12 0:00:00
0:00:52 0:00:00
0:00:52 0:00:00
0:02:30 0:00:00
0:02:30 0:00:00
0:00:34 0:00:00
0:00:34 0:00:00
0:09:22 0:00:00
0:09:22 0:00:00
0:23:55 0:00:00
0:23:55 0:00:00
0:00:25 0:00:00
0:00:25 0:00:00
0:03:35 0:00:00
0:03:35 0:00:00
0:03:52 0:00:00
0:03:52 0:00:00
0:16:22 0:00:00
0:16:22 0:00:00
0:05:43 0:00:00
0:05:43 0:00:00
0:10:07 0:00:50
0:10:07 0:00:50

0:01:40 0:00:00
0:01:40 0:00:00
0:02:40 0:00:00
0:02:40 0:00:00
0:11:32 0:00:00
0:11:32 0:00:00
0:01:14 0:00:00
0:01:14 0:00:00
0:01:30 0:00:00
0:01:30 0:00:00
0:07:34 0:00:41
0:00:50 0:00:00
0:00:50 0:00:00
0:01:48 0:00:00
0:01:48 0:00:00
0:04:03 0:00:00
0:04:03 0:00:00
0:00:21 0:00:00
0:00:21 0:00:00
0:05:48 0:00:00
0:05:48 0:00:00
0:00:09 0:00:00
0:00:09 0:00:00
0:05:48 0:00:00
0:05:48 0:00:00
0:00:16 0:00:00
0:00:16 0:00:00
0:09:05 0:00:51
0:09:05 0:00:51
0:03:02 0:00:38
0:03:02 0:00:38
0:07:46 0:01:33
0:00:16 0:00:00
0:00:16 0:00:00
0:18:00 0:00:00
0:18:00 0:00:00
0:08:40 0:01:57
0:08:40 0:01:57
0:03:00 0:00:00
0:03:00 0:00:00
0:03:00 0:00:00
0:03:00 0:00:00
0:21:26 0:01:57
0:01:11 0:00:00
0:01:11 0:00:00
0:10:24 0:00:00
0:10:24 0:00:00
0:21:57 0:02:17
0:21:57 0:02:17
0:32:44 0:00:00
0:32:44 0:00:00
0:00:22 0:00:00
0:00:22 0:00:00
0:16:38 0:01:22
0:01:46 0:00:00
0:01:46 0:00:00
0:23:51 0:00:00
0:23:51 0:00:00
0:20:21 0:01:42
0:20:21 0:01:42
0:16:08 0:01:29
0:16:08 0:01:29
0:01:04 0:00:00
0:01:04 0:00:00
0:12:59 0:00:18

0:18:25 0:00:00
0:18:25 0:00:00
0:11:00 0:00:20
0:11:00 0:00:20
0:13:47 0:00:18
0:13:47 0:00:18
0:08:32 0:00:00

0:01:39 0:00:00
0:01:39 0:00:00
0:00:36 0:00:00
0:00:36 0:00:00
0:01:43 0:00:00
0:01:43 0:00:00

0:00:26 0:00:00
0:00:26 0:00:00
0:41:25 0:00:00
0:41:25 0:00:00
0:18:28 0:00:00
0:18:28 0:00:00
0:00:50 0:00:00
0:00:50 0:00:00
0:03:13 0:00:00
0:03:13 0:00:00
0:20:29 0:00:11
0:05:49 0:00:00
0:05:49 0:00:00
0:05:49 0:00:00
0:05:49 0:00:00
0:26:31 0:00:13
0:26:31 0:00:13
0:15:59 0:00:13
0:15:59 0:00:13
0:21:50 0:00:08
0:21:50 0:00:08
0:08:39 0:00:36
0:19:04 0:00:00
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