Your guide to using

Restaurant Manager
The tool that allows you to learn and optimize
your business using Uber Eats data.
Features

01 Overview
02 Feedback and ratings
03 Putting data and feedback to work
04 Payments
05 Your menu
06 In-app marketing
07 Preparation times
08 Users
09 We’re here to help
01
Overview
 What is
Restaurant Manager?
Restaurant Manager is your restaurant’s
all-purpose tool for data, insights, and
business management. You can use it to:

Review your sales* totals

Read customer feedback

Adjust your menu

Set up in-app marketing campaigns

Adjust prep time

Add or edit users

*Sales is the total value of items sold plus applicable taxes. Sales does not
include delivery charges, other fees or taxes, or deductions for Uber’s fees.
We’ve made it
even better
Haven’t logged into Restaurant Manager?
Now it’s easier to see and track your progress
with Uber Eats.

Use this guide to understand how you can use

Restaurant Manager to understand your performance
and evaluate your business.
Now you can get
straight to the data
Our analytics and feedback pages put more
control at your fingertips.

We asked restaurant owners around the world to tell us

which insights they find most useful for understanding
and improving their business on Uber Eats.

Based on what they had to say, we’ve updated the

ways you can filter and view aspects of your restaurant’s
performance over time.
But first, log in
To log into Restaurant Manager, visit
restaurant.uber.com and enter your credentials.

You’ll be asked for the email you used during

sign-up, as well as your password and PIN.

Having trouble? Contact support at

help.uber.com/restaurants.
Your performance,
at a glance 1
Logging in to Restaurant Manager
automatically brings you to the home page,
where you can see your overall performance
in one screen.

This page gives you a high-level view of your

restaurant analytics. But you can click into
categories for more detailed views of sales
and feedback. You can also adjust the date
range shown in the chart view to gain a deeper
understanding of your each sales metric.

1 Jump back to the home page anytime by

clicking the ‘Home’ tab in the sidebar.
Your data,
in greater detail
Customize the analytics chart to view the 1 3
data you find most useful.
2
1 Select the date range you want to review
performance from. You can view for yesterday, the
past week, past 12 weeks, or past 12 months.

2 Click on the tab for either sales*, order volume,

or ticket size. You can hover over the graph to
see time-based comparisons.

3 See where you can improve on the right-hand 4

side, where you’ll see missed orders, inaccurate 5
orders, and downtime.

4 Get a general sense of your best-selling dishes

and how your customers review them.

To pinpoint the exact time and order associated

5
with your missed orders, inaccurate orders, and
downtime, click ‘View More’

*Sales is the total value of items sold plus applicable taxes. Sales does not
include delivery charges, other fees or taxes, or deductions for Uber’s fees.
Areas to improve
Pinpoint issues that impact your sales, like
missed or inaccurate orders, with context
to help guide your adjustments.

1
1 Select the category you’d like to see in detail.

2 For missed orders and inaccurate orders, you 2

can see the exact date, time the order was placed,
and associated order ID. For downtime, you’ll see
how many minutes you were offline within a specific 3
hour range. For example, 14 minutes from 5 to 6pm.

3 Click on the order ID of an inaccurate or missed

order to review it in full.

4 Click ‘Download CSV’ for a spreadsheet version

of the selected category.

You can also choose how far back you look into 4
these categories of data. On the home page,
click the dropdown above the chart to adjust the
date range, then click back into the category.
02
Feedback and ratings
Your reviews,
at a glance
Click ‘Feedback’ in the left-hand menu
to see what your customers are saying.

You can click on each category for more details.

Digging into these insights will help you better
understand your customers – and identify where you
can make improvements to your delivery workflow.

In-house dining guests rarely provide such

transparent, direct feedback, so take
advantage of these customer insights!
Your restaurant
rating 1

Restaurant shows your overall level of customer

satisfaction from the last 90 days. After receiving
2
their order, customers get a prompt in the app:
“How was your overall experience with [Restaurant]?”
They rate on a scale of 1 to 5 stars.

Customers see this rating when viewing 3

your restaurant on Uber Eats.

1 Your overall rating is categorized by ratings at each

star level.

2 You can also view individual reviews, how the

customer received their order (if you offer Pickup),
and associated comments, sorted by recency.

3 Selecting ‘View Order’ next to the rating will open

the full order details associated with a rating.
Feedback on your
menu items
1
These ratings are not shown to customers.
2
Customers are also prompted to rate each item
once they’ve received their order. They review your
Menu Items with either a thumbs up or down.

1 Thumbs up = 100%. Thumbs down = 0%. The

average of these ratings is displayed at the
top-right corner. 3
2 The most common issues your customers
have flagged.

3 You can read everything your customers have said 4

about a given dish. Find it in the Menu Item Rank list
and click. The most recent reviews appear at the top
of this list.

4 Click ‘View Order’ to see the full order details

associated with any review.
Feedback on your
delivery handoffs
1
Delivery Handoff breaks down how satisfied
Uber Eats delivery partners are with the handoff 2
process at your restaurant.

3
After pickup, delivery partners are asked to give a
1
thumbs up (100%) or thumbs down (0%). The average
is shown here.

See what they say can be improved to help handoffs go

2 smoothly. Top issues appear here, sorted by frequency.

You can read individual reviews, sorted by timestamp,

3 and see the associated order by clicking ‘View Order.’
Feedback from
customers on
1
your delivery staff 2

Delivery Staff shows the overall customer

satisfaction with your in-house couriers. 3

This feature will only appear if your restaurant

uses its own delivery staff.

1 After an order is complete, customers are prompted to rate

your delivery staff with a thumbs up or down. You’ll see the
average of these ratings (Up = 100% Down = 0%).

2 You’ll also see the top areas for improvement your

customers have identified.

3 Review individual ratings, logged by timestamp,

and see the associated order by clicking
‘View Order’ to the right.
03
Putting data and feedback to work
Compare your performance
over time
Using time-based comparisons in the chart view, you can track and
compare your restaurant’s performance. You may see increases or
decreases depending on the dates you choose.

Just hover over a data point to see if your sales, order volume, or ticket
size is up or down – and by how much.
Seeing missed orders?
A missed order occurs when an incoming Uber Eats order goes
unaccepted by your restaurant.

Here are a few ways you can keep missed orders to a minimum:
● Make sure your Uber Eats tablet is placed in an openly visible location

● Turn on the tablet’s sound and turn up the volume

● Accept orders as quickly as possible to avoid customers cancelling due to

a long wait

Pro tip
Click on the missed order, downtime, and inaccurate orders
modules to see the date and hour during which these occurred
Seeing inaccurate orders?
Inaccurate Order means one or more details of a particular order were
marked as incorrect by your customer after receiving their food.

To help maintain a high level of customer satisfaction:

● If you have a printer, always print out order receipts instead of writing them by hand

● Double-check the receipt when you hand off an order to an Uber Eats delivery
partner, and ensure they’re leaving with the correct order

● Instruct your staff to double-check the details of an order before and

during preparation

● Write the name of the customer on the bag to avoid mix-ups

Pro tip
Keep an eye out for any special instructions a customer may have
included with their selection of a menu item
Improving your ratings
Seeing negative feedback? Here’s what you can do.

For menu items

● Click “View Order" to the right of a poor rating to get some context on what went
wrong. Consider the date, time, and the staff working that shift. Are there steps you
can take to minimize the likelihood of the same error happening again?

● Browse your Menu Item Rank list and find a less-popular dish. Are customers
unhappy with something you can easily fix? For inspiration, go back to your rank list
and read their feedback for your best-selling dishes.

For your overall rating

● Take stock of your operations. Top-rated restaurants tend to accept orders right away
and double-check the details of every order – not only before preparation,
but before handoff as well. Having a smooth, efficient order flow leads to satisfied
customers and higher ratings.
Improving downtime
Downtime occurs when your restaurant is unavailable to customers on Uber
Eats during your scheduled opening hours in the app. This happens anytime
you pause your menu on the Uber Eats tablet or have connectivity issues.

To prevent this from occurring – and any loss of potential revenue:

● Keep track of the icon in the top-left corner of your tablet’s Restaurant Dashboard app

➜ It should be green. If it isn’t, follow the steps outlined here to get back online.

● Make sure your tablet is plugged in and charged

Pro-tip
Toggle between the yesterday view and 7-day view to spot the hours
your store experiences downtime, and consider retraining the staff
working that shift.
Improving order volume
Seeing any abnormal dips in sales or order volume?

Downtime has an immediate effect on delivery sales and order volume.

● You can now use your chart view to pinpoint the exact hour downtime occurred.
If there’s a recurring pattern, you can refresh the staff working that particular shift about
the best practices for Restaurant Dashboard.

If downtime isn’t the issue, look at your missed items or inaccurate orders.
● Poor reviews here reflect customer dissatisfaction and can lead to a slower, long-term
decrease in order volume.
04
Payments
Managing your
payments
Click on the ‘Payment’ tab in the sidebar of
Restaurant Manager to view or change your payments.

You’ll also find additional tools to make accounting and

reconciliation easier. Clean, compact displays will help
you navigate quicker so you can handle payments and
updates efficiently.
Reviewing your
payment details
You can sort through details of your 1
earnings in the ‘Payments’ tab.
3
2
1 Select the one-week time period for which
you’d like to see information.

2 View your total payout (the amount your

restaurant receives after fees and other
payments), how many orders you completed,
and the date on which you should receive
your payment.

3 Click on a category name to see a detailed

breakdown of your earnings, fees and other
payments, and total payout for the selected
pay period.
Exporting your
payment details
2
1 You’ll see a day-by-day breakdown of sales
and total payout for the selected pay period. 3

2 You may download these details as an all-in-one 1

financial statement. This document will include a
breakdown of fees, earnings, and taxes. Click
‘Download CSV’ and then ‘Payment Details’ from
the dropdown.

3 Select any date range you like, up to one month.

If you have multiple stores, select all the locations
you’d like to be included in the report. Then, type
in the email you’d like the CSV report to be sent
to. Click ‘Send File’ to complete.
05
Your menu
Taking control of
your menu
Click on the ‘Menu’ tab in the sidebar of
Restaurant Manager to access Menu Maker.

With Menu Maker, you control details of your menu on

Uber Eats. From describing your dishes to letting
customers personalize a dish, you can help your
restaurant stand out on Uber Eats.

Learn more, here.

06
In-app marketing
Set up an in-app
marketing campaign
Click on the ‘Marketing’ tab in the sidebar of
Restaurant Manager to set up in-app marketing.

A marketing campaign allows you to customize, run,

and track a promo for your Uber Eats customers. For
example, you could offer a free item or the chance to
save $5 when they spend $20 or more.

See how in-app campaigns work

07
Preparation times
Adjusting
preparation times
Setting accurate prep times for your dishes
helps keep your delivery operation efficient.

It’s important to keep your preparation times up

to date. Take some time now to learn how to make 1
adjustments when necessary. That way, you can
2
rest assured your food is being picked up by a
delivery partner as soon as it’s ready.

1 Click the minus “-” or plus “+” to set your kitchen’s

average prep time

2 Click ‘+ Add More’ to set a separate prep time during

your busier hours (e.g., 25 minutes for 5-10pm, Friday)
08
Users
Adding users to
Restaurant Manager
1
Setting up a user allows them to log in to the
portal, view your restaurant’s performance, and
2
make changes.

You can add or remove as many users as you like.

Once you’re logged in, click the Users tab in the
left-hand menu.

1 Select ‘Add User’

2 Input the email address and store location

09
We’re here to help
Need to get in touch?
Uber Eats Live Support

1-833-ASK-EATS

Uber Eats 24/7 customer service line.

Only call this number with issues regarding
an order that’s in progress.

Uber Eats Email Support

restaurants@uber.com

Please direct all other inquiries not relating

to live orders to this email address.
Thank you.
Appendix
 Terms to know
Sales
Sales is the total value of items sold plus applicable taxes.
Sales does not include delivery charges, other fees or
taxes, or deductions for Uber’s fees.

Ticket Size
Your restaurant’s average sales total, per Uber Eats order.
The average value of items sold per order, including
applicable item sales tax.

Order Volume
The number of orders your restaurant completed.
Canceled or undelivered orders are included if you
received payment for them.

*Sales is the total value of items sold plus applicable taxes. Sales does not
include delivery charges, other fees or taxes, or deductions for Uber’s fees.