Republic of the Philippines

CAMARINES SUR POLYTECHNIC COLLEGES

Buhi Extension Campus
Buhi, Camarines Sur

ACKNOWLEGEMENTS

I would like to express my sincere thanks to the following persons who have
been part of my journey in fulfilling this book. To those individual who have imparted
and contributed their knowledge just to research.

First, to our Almighty God, who gave me strength full guidance and knowledge
and being there in every way I go.

Second, to my Instructor, Mrs. Josefin N. Oliveros, who become my adviser,

thanks you for the support and for believing that we can do this research.

Last but not the least I would like to thank my family, classmates and friends for
their constant inspiration. Thank for believing in me and reminding me not to give up.
This research couldn’t be complete without the effort and cooperation of all of you.

All of you were such a big to me in accomplishment this compilation.

 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Buhi Extension Campus
Buhi, Camarines Sur

DEDICATON

To my mentor, Mrs. Josefin N. Oliveros, who believe in my abilities,

presented me with opportunities to grow and secede and was

always available. She always reminded me that anything is possible.

To my friends, Renzy B. Bongala, Reneza B. Bongala Jonathan San Antonio, who have
supported and inspired me in my undertaking.

To my parents, Allan O. Igdalino and Vilma C. Salon, who supported me unconditionally

during my long research ourney.

To my siblings, Alvie, Aljean, Apple and Alhea who still think; I’m the best.

I lovingly dedicated this work to all of you.

I could not have completed this research without their love, guidance and support
 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Buhi Extension Campus
Buhi, Camarines Sur

TABLE OF CONTENTS
Chapter 1 – The Technical Secretary 1

Duties and Responsibility 2

Knowledge Required 3
Tips in improving telephone communication skills 7
Answering Machine 10
Skills of Reception Staff 11
Composing Simple Letters 14
Steps in Writing a Business Memo 16
Writing a Formal Email 19
Steps in Safeguarding Information and
Maintaining Confidentiality 27
Handling Incoming mail 30
Handling outgoing mail 32
Kinds of Notice 34

Chapter 2 – Highschool and Elementary School Secretary 52

Required Knowledge, Skills, and Abilities

High school Secretary 57
Duties 59
Responsibility 60
Importance of School Secretaries 62

Chapter 3 – Tourism/Travel Management 64

Tourism Management Description

Job Duties 65
Travel and Tourism
Management Job 66
Careers with Travel Tourism 67
Management Degree 70
 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Buhi Extension Campus
Buhi, Camarines Sur

Chapter 4 – Administrative 72

Administrative and Executive Secretary 73

Executive Secretary Duties and responsibilities 74
Executive Secretary Skills 76
Terminologies 78

Chapter 5 – Medical Secretary 81

Medical Secretary 82
Medical Record 83
Keeping Financial Records 85
Medical Society 86
Medical Assistant Responsibility 87
Study of Medical Terminologies 89

Chapter 6 – Legal Secretary/Law Office Assistant 91

Legal Secretary 92
Job Description 93
Career Qualification for
Legal Office Assistantship 94
Handling a visitors in a Law Office 98
Filing Record Management
In Law Office 100
Handling Dictation and
Transcription 101
Handling Financial Record 103
Handling Legal Document 104
 Republic of the Philippines
CAMARINES SUR POLYTECHNIC COLLEGES
Buhi Extension Campus
Buhi, Camarines Sur

INTRODUCTION

The Compilation of lesson in Office Procedure is contains of Duties and Responsibilities

of an Administrative officer, secretary and some techniques that would help to be a good
employee.

Success in any students depends largely upon the interest take in particularly subjects
by the student. This being the case, it is earnestly hope that you will realize that the very outset
that compilation can be made an intensely fascinating study to cultivating love for it.

The second to the highest form of compilation of learning and studying in office
procedure which itself the greatest invitation of a man., be proud that you can record the
language in graceful study in office procedure. You can if you will make the work of a secretary
joy instead of a task.