1.

TQM is not a one size fits all approach and ultimately it is the customer/client that determines what is
needed.
2. TQM has no direct impact on organizational performance and profitability.
3. TQM follows similar patterns towards a comprehensive management theory with many definitional
fundamentals and associations that are not influenced by cultural and national boundaries.
4. Employee involvement is critical to successful TQM implementation.

5. Training and development of staff down to floor level is integral to effective TQM implementation.
6. Senior management motivational involvement is irrelevant to communicating the evolving role of
TQM integration strategies into business objectives.
7. TQM explicit performance measures like benchmarking and quality standards are regarded as
immaterial to measuring TQM execution in order to detect unpredicted discrepancies.
8. The embracing of a conceptual model on TQM and organizational performance would help managers,
decision makers, and practitioners of TQM in better understanding the TQM practices.

9. TQM process performance and the associations between TQM and organizational accomplishment are
measured in order to gain competitive organizational advantage.
10. Strategic organizational business alignment has no relation to TQM performance principles.
11. It is essential to integrate quality undertakings with TQM business strategy which will indeed realize
value-added business performance.
12. Strategic planning comprises the design of a strategic proposal that integrates quality as a principal
constituent.
13. Continuously monitoring performance improvement measures is essential for carrying out the steps
required for defined quality processes and principles in TQM philosophies.
14. Evaluating critical success factors of TQM employment for best practice excludes process
focused thinking and restructuring in terms of which TQM practices are related to organizational
performance.
15. In order to validate the pledge to quality and continuous improvement, engagement in the application
and accreditation of a quality management system is a regular strategy i.e. ISO 9000 certification, and as a
quality management tool could potentially bring about complete TQM.
16. TQM necessitates continuous data collection and analysis in order to make accurate predictions and
informed decisions.
17. It is not a principle objective to identify the features of performance measures and approaches most
suitable for TQM and related data collection methods.
18. Ultimately in order to update the ever evolving performance measures, structures and processes that
apprise such measures, need to be examined regularly.

Question 1. What Is Software Quality Control?

Answer :
A set of activities for ensuring the quality of the software product is known as Software
Quality Control. The focus is on identifying the defects in the original products produced.
It is limited only for Testing phase of SDLC. Software Quality Control is governed by
Software Quality Assurance. Software Quality Control is detection oriented. The scope relates
to specific product.
1. Question 2. What Are The Activities That Are Involved In Software Quality Control?
Answer :
The activities that are involved in Software Quality Control are Reviews and Testing.
Reviews:
o Review of requirement.
o Review of design.
o Review of code.
o Review of deployment plan .
o Review of test plan.
o Review of test cases.
Testing:
o Unit Testing
o Integration Testing
o System Testing
o Acceptance Testing

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2. Question 3. What Is Software Control Plan? What Are The Characters Of The Software
Control Plan?
Answer :
Quality Control Plan is to analyze the operations needed for the fulfillment of the software
project requirements. Quality Control Plan ensures all the specifications are met and the
quality of the product is maintained.
The characteristics of the Quality Plan are as follows:
o Consistent: The plan should adhere to the guidelines and the specific standards.
o Complete: The plan should include project requirements, features and essentially
the project plan documentation.
o Clear: The plan should be transparent to the developer and also to all the stake
holders of the project requirements.
o Correct: The details of the project should be very clear to all stakeholders about
project delivery date / postponement / cancellation.
3. Question 4. What Are The Project Control Activities?
Answer :
The following are the activities of project control:
o Verify the integrity of the database files.
o Check the transcription errors while inputting and referencing the data.
o Verify the data consistency.
o Perform the internal review of documents.
o Perform the completeness check.
o Compare the existing results with previous results.

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4. Question 5. What Software Quality Control Nomenclature Is Implemented For A
Software Product?
Answer :
 Software Quality Control Nomenclature:
o Verifying: comparing the code predictions
o Validating: Comparing the prediction of code with test data
o Version Testing: Comparing output of the current version with output of the
previous version
o Installation Testing: Comparing the result with newly installed code to the sample
result code
o Development Code: Code tested only by the software developer.
o Alpha Code: Testing of the software product internally by selected users.
o Beta Code: Code testing internally by a large numbers of users.
o Released Code: Well tested and documented code that is officially distributed.

Quality Management Interview Questions

5. Question 6. What Are The Benefits Of Software Quality Control?
Answer :
Following are the benefits of SQC:
o Increased productivity of the development team.
o Improved Product Quality: Test statistics and defect tracking are more precise and
up to date.
o Decreased re-work costs as the detection of defects are found earlier in the software
project development lifecycle in every stage.
o Increased confidence levels in existing product management and future product
development.
o Increased credibility as the software produced will be highly qualitative.
6. Question 7. What Are Software Quality Control Factors?
Answer :
o Functionality: To determine the required functionality in the software
o Usability: To determine the ease of the software is to use.
o Maintainability: To determine whether the modifications of the software can be
made.
o Efficiency: To determine whether the software is efficient.
o Portability: To determine whether the software can be transferred to another
environment.
o Reliability: To determine the reliability of the software as per the client’s needs.

Quality Management Tutorial Quality Assurance Interview Questions

7. Question 8. What Are Software Control Views?
Answer :
o Transcendental View: Quality can be recognized and not defined.
o User View: Quality as suitable for the needs.
o Product View: Quality as related to the inherent characteristics of the product.
o Value-based View: Quality is dependent on the number of customers those who
are willing to pay for the software product.
o Development View: Quality that is in conformance to specification.
8. Question 9. What Are The Quality Characteristics Of Iso 9126?
Answer :
 o Functionality: Functions that satisfies the specified requirements.
o Reliability: A set of attributes that are capable of software maintenance under
specified conditions.
o Usability: A set of attributes that is capable of effort bearing on individual’s
performance.
o Efficiency: A set of attributes that are capable of balancing the relationship
between performance of software and the resources used.
o Maintainability: A set of attributes that are capable of bearing the effort required
for specific modifications.
o Portability: A set of attributes those are capable to bear on the ability of the
software to be transferred on another environment.
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9. Question 10. What Are The Changes In A Company When It Receives Iso 9001
Certification?
Answer :
o Quality being part of every day operations, is the internal impact.
o Quality becomes as a part of setting and managing the objectives, practices.
o The open up of operations to customer audits, is the external impact.
o Procedures and record-keeping improve dramatically.
o The implementation of this standards will obviously takes the work to keep audits
and the appropriate follow-ups fluent.
Quality Center (QC) Tutorial
10. Question 11. What Are The Factors That Influence Software Quality?
Answer :
o Clear purpose of the product. All documentation must be clearly written.
o Completeness to the fullest development of the product.
o Only needed information and minimum lines of code should present. It is important
as the memory is limited.
o The software product should be portable, so that computers of various
configurations would support the execution of the product.
o Product should be maintainable, so that the updating activity can be continued
throughout the life time of the software product.
Quality Center (QC) Interview Questions
11. Question 12. What Is The Process Of Software Quality Measurement?
Answer :
o Quantifying the dimensions of the software product, to what extent the rate of the
product is met.
o Qualitative and quantitative approaches provide the aggregate view of the product.
o Linear continuum need to be supplemented by the identification of the critical
programming bugs.
o Consequences that might lead to catastrophic outages need to be properly
identified.
 o The critical application characteristics measurement involves the structural attribute
measurement of the application architecture, coding, in-line documentation.
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12. Question 13. What Are The Software Control Methods?
Answer :
o A paradigm that is Goal Question centric.
o A method that control the overall risk.
o Quality Control that involves Plan, Perform, Check, Action Model.
o Complete Software Quality Control.
o Software Development Method that involve the Spiral Model.

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13. Question 14. Who Are Involved In Software Quality Control?
Answer :
o Project Manager: Controls the software engineering work performed during the
software development.
o Designer: Assists the team to complete the overall design of the software project
implementation.
o Technical Advisors: Supports to implement all technical aspects and imposes the
quality practices.
o Checkers/Testers: Performs the complete testing of the software project at various
levels.
o Quality Assurance Manager: Conforms the software product is as per the
expected result with proper guidance and co-ordination with the development team.
14. Question 15. What Are The Differences Between Quality Control And Quality
Assurance?
Answer :
Quality Assurance:
o Focused on planning, documentation and agreeing certain guidelines that ensures
quality.
o The outcomes of Quality Assurance are quality plans, inspection plan, test plan.
o QA is to prevent defects from entering into solutions.
Quality Control:
o Includes the activities that are designed to determine the level of quality.
o QC is a reactive means which measures and monitors the quality
o Includes operational activities and techniques to meet the quality needs.
o QC involves in verifying the desired quality levels.

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15. Question 16. Describe Software Functional Quality.?
Answer :
SFQ is pertaining to conformance to the functional requirements. It is measured by the level
of end user satisfaction.
 The usability and the intuitiveness and responsiveness of the use cases are referred, so as to
determine the simplicity / complexity of the operations. SFQ compliances with the original
design, and desired testability.
Example: Voice of the Customer can be compared with the level of intuitiveness and
responsiveness to measure the quality.
16. Question 17. What Are The Software Engineering Practices And Attributes That Are
Required For Assessing The Reliability Of Good Architectural And Coding Practices?
Answer :
The following are the SE Practices and attributes:
o Coding practices / standards.
o Practices of Application Architecture.
o Determining the complexity of the algorithms.
o Determining the multi-layer design compliance.
o Ratio of component and pattern usability.
o Determining the software to avoid the patterns which would lead to unexpected
results / behaviors.
o Determination of data integrity and consistency.

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17. Question 18. What Are The Best Practices For Assessing Performance Efficiency Of A
Software Product?
Answer :
o Practices of implementing Application Architecture.
o Interactions with remote resources should be appropriate.
o Proper management of memory, network and disk space.
o Best coding practices.
o Proper and appropriate data access performance and management.
o Appropriate compliance with Object Oriented and Structured Programming
practices.
o Appropriate compliance with SQL Programming best practices.

Quality Management Interview Questions

18. Question 19. What Are The Best Practices For Assessing Security A Software Product?
Answer :
o Implementing proper Application Architecture Practices.
o Design compliance of multi-layer components and their functionality.
o Input validation, Cross Site Scripting best practices
o Proper handling of error and exceptions.
o Proper access controls to the program and system functions.
19. Question 20. What Are The Software Size Requirements In Software Quality Control?
Answer :