Watson Workspace - Overview Deck 01.24.2018

IBM Watson Workspace
Overview
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation
Notice
IBM’s statements regarding its plans, directions, and intent are subject to change
or withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general

product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a

commitment, promise, or legal obligation to deliver any material, code or
functionality. Information about potential future products may not be incorporated
into any contract.
The development, release, and timing of any future features or functionality

described for our products remains at our sole discretion.
IBM Watson Workspace & Work Services / September 2017 / © 2017 IBM Corporation 2
Outline
• Collaboration is evolving
• What is Watson Workspace?
• How cognitive sets Watson Workspace apart

• Business solution examples
• Watson Workspace service plans & features

• Get started today
Collaboration is
evolving
In this era of digital business, collaboration is evolving
How we work has to change dramatically
WAVE 3:
Intelligence
WAVE 2:
• Social graph, bots and
Engagement machine learning
WAVE 1: • Enterprise Social Networks • Culture
• File Sharing • Institutional knowledge
Productivity • Chat and Messaging
• Desktop
• Email
• Conferencing
The problem:
Information overload
100-150
Unread messages
20-25
Active chat conversations
All
Content Happening
From third-party apps
in Real-time
Links
Pointing to external sources
Files
Shared amongst teams
The solution:
Intelligent
workstream
collaboration
What is IBM
Watson Workspace?
Real-time collaboration with the built-in power of Watson
• Persistent, group and direct
messaging
• File sharing and storage
• Searchable history
• Notifications + See who’s
available
• Native apps for all your
devices
• Apps & custom integrations
• Open API’s for developers
• Enterprise grade single
sign-on
• Built-in Watson cognitive
technology enables users
to focus on what’s
important.
IBM Watson Workspace:
Understands, reasons & learns from your conversations
Conversations &
Collaboration Spaces
Understand Business
Trainable Take Actions Extensible
Conversations
The open platform: IBM Watson Work Services
Industries Applications
IBM Watson
Healthcare, Retail, Distribution, Email, Social, IoT, Voice/Video, CRM
Workspace Industrial, Financial services, etc Talent Management, Marketing, etc
Cognitive APIs App APIs
Understand
Conversations &
Business Take Actions
Collaboration Spaces
Conversations
IBM Watson Work Services
From Model T to Model S – Conversational tools are ever changing
IBM Watson Workspace is first to market with a Cognitive Conversational Solution
1st Generation 2nd Generation 3rd Generation 4th Generation

Chronological, Persistent, Core is Cognitive
Stagnant Chronological,
Stagnant
UNIX chat (various) IBM Sametime Slack
BBS QQ HipChat
Commodore Q-Link Jabber Moxtra
CompuServe CB Simulator Skype Rocket.Chat
Mirabilis ICQ Google Talk Ryver
AOL AIM Microsoft OCS/Lync Facebook Workplace
Yahoo! Messenger WeChat Microsoft Teams
Pidgin Facebook Messenger …
MSN Messenger Lane Watson Workspace
Viber
…
1910 Ford Model T 1954 Goggomobil T250 1994 Toyota Camry 2017 Tesla Model S
Open platform & APIs for application and data integration
13
Watson Workspace + IBM Verse & Connections
From Verse or Connections cloud, click to

start direct message in Watson Workspace.
Integrating Microsoft Outlook with Watson Workspace
Select a space
Share your email

with space(s) or
create a new
space right from
your Outlook
inbox.
Email messages shared with your team in Watson Workspace
See your email
Shared email is
shown directly in
the space
transcript
How cognitive sets
Watson Workspace
apart
How is cognitive used in Watson Workspace?
Streamline
business
Take action processes
Recommends actions you Trained to understand
can take, using your tools, the dialect of your
Focus on what without leaving the industry and job role
matters most conversation.
Moments highlight what’s

important to help you focus.
Watson highlights what’s important with Moments
Pivot from a lengthy conversation
To a smart summary with ‘Moments’
Conversations are
summarized
Actions, decisions and

questions are identified
and highlighted
Moments automatically summarize team

conversations, and highlight key action
items. 19
Watson identifes actionable language : Action fulfillment
To a smart summary with ‘Moments’
Watson automatically recognizes key insights and actionable language in the conversation and recommends
next steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what
to share back with the space. 20
Custom Moments: Sales example
Identifies Topics and Summarize
Helps users understands the conversation
and decide where to place their attention
Detects Intent
Uses classified training to identify
messages containing a particular focus.
Action Fulfillment: Sales example
Focus
The system highlights actionable language, such as “top
opportunities” directly in the conversation.
Take action
… and it gives users the means to act in the target application,
without leaving the conversation
Training Watson: Sales example
Watson learns the business dialect

Developers can extend the platform’s understanding of the user’s
vocabulary, i.e., what does “opportunity” mean in this context?
Watson is trained
Developers can then refine the definition based on business context
and user community vernacular.
See it in action
The system applies what it learns and displays what it finds as
custom lenses within Moments.
23
Email
Talent
Take the siloed,

Management
non-cognitive
CRM
applications you
ERP
Content
Management
Online
Meetings
use today …
Marketing
Business
Analytics
Email
Talent
Management
Content
Management
Watson Workspace
provides the cognitive
Online
glue that filters out the
noise and helps you
ERP
Meetings
focus on what matters

Marketing
Business
Analytics to you.
CRM
IBM Watson Workspace helps streamline your
business processes
Incorporate Watson into your

collaborative processes and workflows Sales
• Train Watson to understand your

job roles and industry jargon
Contracts
• Integrate with your data and
custom apps
Customer
support
Business solution
examples
Business Solution • Sales: opportunity/deal • Finance: fraud incident,
Examples
room risk management
• Customer support: case • Human resources:
resolution employee engagement
• Marketing: resolve • Industrial: safety
“The art of the possible” social media sentiment incidents
• Supply Chain: supply • Consumer: new product
chain incident information
• Security: threat • Telecom: field service
violation incidents
• Call center: L1, L2, L3 • IT/Devops: outages,
integration SWATs, etc
• Insurance: regulatory • Procurement: minimize
complaint duplication/redundancies
• Enterprise: reduce
email dependency
Find expertise in IBM Connections
Watson Workspace + Sapho: Customer account alerts
What’s Next -
You can join the video and
see others that have video
enabled
1Q18 Workspace “Plus”

(subject to change)
Other Space members
can join video meeting

(subject to change)
(subject to change)
Designs are subject to change

IBM Confidential, 2017
Watson Workspace Templates 1Q18
Plans are Workspace “Plus”
subject to change
(subject to change)

Resolution Room Template Objectives 1Q18 Workspace “Plus”
(subject to change)
Less mail, fewer phone calls, and faster response

Engage the right people, reduce process escapes
Collaboration Engagement
Synchronous group chat Participants are
supersedes scattered recommended according to
emails and instant prior experience, and
messaging as the preferred invitees receive targeted,
way of working together to summarized notifications to
solve problems keep up with their rooms
Summary
History No more hunting for
Similar and related rooms problem summaries or
will be shown to the users status, asking for
– learn from the past, and updates, or wondering
help bring new employees what is going on
up to speed
Playbooks
Cognitive Analytics will learn how
Ubiquitous Watson problems are resolved by
cognitive services and business area, and make
domain-specific apps/bots suggestions about how to
add domain-aware virtual handle similar problems
agents and intelligence in the future
IBM Confidential
Watson Workspace
Service Plans &
features
Watson Workspace Plus offerings (planned)
Target: $20 per Optional partner sold

Target: $15 per user (list) meetings add ons*
user (list)
Target: $12 per
user (list)
Workspace Plus Workspace Plus
Conf room system
(50 person mtgs) (200 person mtgs) integration, H.323
$6 per Workspace Plus
user (list) (25 person mtgs) Workspace Essentials
Workspace Essentials
Personal meeting IDs
+
Workspace Essentials +
+ Embedded video:
Embedded video:
FREE 200 person meetings Toll free and call me
Embedded video: 50 person video meetings
Workspace 25 person space meetings Embedded in Workspace
Embedded in Workspace audio conferencing
Multi-way video
Essentials Embedded in Workspace Multi-way video
Workspace Multi-way video Toll dial in or IP audio
Toll dial in or IP audio Webinars
Toll dial in or IP audio Screen sharing
Preview Chat, presence, files
Screen sharing
Screen sharing
Meeting Recording*
Meeting Recording *
Cognitive +
Persistent chat Meeting recording* +
Enterprise admin Workspace Templates
2 way video * + Workspace Templates
2 way video *
Workspace Templates*
* Functionality planned for Q1 2018 – plans subject to change
IBM Watson Workspace & Work Services /

December 2017 / © 2017 IBM Corporation
IBM Confidential
Watson Workspace Business User Experience Enterprise Admin Experience
Essentials
• Desktop, web and mobile apps • Account management in IBM
• Persistent group chat Marketplace
• Direct 1:1 messaging • Member provisioning and
deprovisioning
• Files sharing and storage
Plus, continuous delivery of new • Mentions • SAML Single sign-on (SSO)
capabilities • See who’s available • Space membership controls

• External guest users • Application and integration
• Notifications authorization
• Searchable history • Managed guest access

• Emojis
• Embedded Watson cognitive Developer Experience
technology • Work Services Platform
• Integrations - Webhooks API
- IFTTT - Graph API
- Workato
- Cognitive APIs
- Microsoft Outlook
- Slack (interoperability) • App Catalog
- IBM Connections
- and more…
Watson Workspace managed guest access for cross-organization teams
External collaboration architected into Workspace from start
No limits on who business users can invite into a space
Enterprise management for IT to control guests in spaces
License flexibility
• Guests allowed at no additional charge (up to 10% of paid users in
Workspace Essentials)
Cloud and language plans * Out of box intent identification expected later in Q4
Plans are subject to change ** Cognitive features dependent on Watson API roadmap
Cloud
Now - US Data Centers (public)
Regional – coming soon
Dedicated Cloud - TBD
Languages
Now
English
November
French*
German*
Italian*
Portuguese (Brazilian)*
Spanish*
2018
Japanese**
Chinese (simplified)**
Chinese (traditional)**
Other languages
Get started today
Start to identify use cases where Watson
Workspace can solve a business need
• What are your business priorities?
- Identify how Watson Workspace can help
• What needs to improve?
- Identify roles, audiences and processes that may

need refinement
• What are your most pressing pain points?
- Describe the issue that immediately comes to mind
• What does the future look like?
- Initiatives where Watson Workspace could help

accelerate time-to-market, improve competitive
advantages, etc.
Next steps: Get started with Watson
Workspace
• Narrow down your use cases to 1-2.

• Choose the apps you would like to integrate
• Identify roles and teams that will be participating
• Define your success criteria (timeline,
benchmarks, etc..)
• Agree on next steps and who’s leading the
charge
• IBM will help get your team enabled on the

service
• IBM will provide guidance on your application
integration, etc…
Your success is our success!
Discover Watson Workspace
ibm.com/marketplace/watson-
workspace
ibm.com/watsonworkspace
45
Get started, learn and build
help.workspace.ibm.com
developer.watsonwork.ibm.com
46
Work is
better with
Watson
Thank you

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IBM Watson Workspace

Information regarding potential future products is intended to outline our general

The information mentioned regarding potential future products is not a

The development, release, and timing of any future features or functionality

• What is Watson Workspace?

• How cognitive sets Watson Workspace apart

• Watson Workspace service plans & features

IBM Watson Workspace

Cognitive APIs App APIs

IBM Watson Work Services

1st Generation 2nd Generation 3rd Generation 4th Generation

From Verse or Connections cloud, click to

Share your email

See your email

Moments highlight what’s

To a smart summary with ‘Moments’

Actions, decisions and

Moments automatically summarize team

To a smart summary with ‘Moments’

Watson learns the business dialect

Take the siloed,

focus on what matters

Incorporate Watson into your

• Train Watson to understand your

Business Solution • Sales: opportunity/deal • Finance: fraud incident,

1Q18 Workspace “Plus”

1Q18 Workspace “Plus”

Designs are subject to change

IBM Confidential, 2017

Less mail, fewer phone calls, and faster response

Target: $20 per Optional partner sold

* Functionality planned for Q1 2018 – plans subject to change

IBM Watson Workspace & Work Services /

Watson Workspace Business User Experience Enterprise Admin Experience

capabilities • See who’s available • Space membership controls

• Searchable history • Managed guest access

External collaboration architected into Workspace from start

No limits on who business users can invite into a space

Enterprise management for IT to control guests in spaces

• What are your business priorities?

- Identify how Watson Workspace can help

• What needs to improve?

- Identify roles, audiences and processes that may

• What are your most pressing pain points?

- Describe the issue that immediately comes to mind

• What does the future look like?

- Initiatives where Watson Workspace could help

• Narrow down your use cases to 1-2.

• IBM will help get your team enabled on the

Your success is our success!

You might also like