FIX: Skype the server is temporarily

unavailable error
“Can’t sign in to Skype for Business
The server is temporarily unavailable.” the basics.
I have come across this error message more often. We have already created
a Microsoft Premier ticket numerous times for this problem at the office. I
know of two solutions and the third one can be used to troubleshoot the
problem.

Because I assume that only system administrators maintain Skype for

Business, the blog post does not consist of screenshots.

Is IPV6 enabled in your environment?

By default, Skype for Business is not enabled for IPv6. This only works
when Microsoft sets this for your tenant. Make sure that your network is
not IPv6 or that your tenant is otherwise enabled for IPv6. So unless it’s not
enabled, make sure that S4B traffic goes over IPv4.

You can check whether your network is IPv4 in the following ways:

 Check whether your network adapter on your windows device is not just
enabled for IPv6, and otherwise you can re-enable IPv4.
 Open command prompt and run a NSLOOKUP to sipdir.online.lync.com, if
the traffic comes back over IPv6 then you know that IPv6 is enabled.
Skype for Business and IPv6
Microsoft will enable IPv6 for Skype for Business at your request in the public
multi-tenant cloud and in Office 365 Government G1/G3/G4/K1
subscriptions. After it’s enabled, if the program that you use to connect to
Skype for Business supports IPv6, it will use IPv6 by default. If you want to
control communications to Skype for Business, use the IP address ranges
in Office 365 URLs and IP address ranges.
Please be aware IPv6 is not available in all regions and Microsoft may not be
able to activate it for your Tenant at this time.
Source: Microsoft

The second is “MSOIdentityCRL” regkey.

I did not find this solution myself, that was Gnawgnu on his blog. He got the
solution from the Microsoft support team after they had tried multiple
resolutions from Microsoft.

“After having tried multiple Microsoft provided resolutions of deleting Lync

profiles, temporary folders, cryptography keys, accountprofile.dat, delete
sign-in info, etc., their support team had us kill the Lync process completely
and then delete the
whole HKCU\Software\Microsoft\MSOIdentityCRL key. and then start up
Lync. And then it started working properly and we replicated the fix on the
remaining affected profiles.”

For those not so familiar with Registery Editor I’ve made a small tutorial
with screenshots.

Right click start and click on Run or press Windows + R

Copy the register key: HKCU\Software\Microsoft\MSOIdentityCRL

And paste it in Registery Editor.
Can’t sign in to Skype for Business The server is temporarily unavailable.
if the problem continues, please contact your support team.
Right click MSOIdentityCRL and click Delete
Can’t sign in to Skype for Business The server is temporarily unavailable.
if the problem continues, please contact your support team.
Try to log on Skype for Business again and see if it worked.

The third option is the Microsoft Connectivity Test.

If neither of these two solutions solved your problem you can also try to
run the Microsoft connectivity test.
This should give you the reason why your S4B is not connecting.