FAQs
WDA has been issuing hardcopy
certificates to Singapore Workforce
Skills Qualifications (WSQ) trainees
since 2005. The certificate issuance
process is now made faster, more
convenient and efficient with the new
electronic certificate (e-Cert) system.
FASTER
Receive certificates much faster (SMS/email
notification to download e-Certs via
www.skillsconnect.gov.sg)
1 4
CONVENIENT
Access e-Certs online; print hardcopy if needed
EFFICIENT
Send e-Certs directly for job or licensing
applications
1 When can I receive my e-Cert?
You will receive a notification to download your e-Cert via
www.skillsconnect.gov.sg two days after your training
organisation has uploaded your assessment result.
2 If I left the company that sent me for the WSQ course,
what will happen to my e-Cert?
WSQ E-CERT
Your e-Cert will remain available in your account on
SkillsConnect, accessible via your SingPass login.
3 How can I access my e-Certs if I do not have a SingPass?
You can check if you are eligible for SINGPASS and
apply for SINGPASS using online request at
https://www.singpass.gov.sg/sppubsvc/req1.html or approach
STEP-BY-STEP GUIDE
Community Centres, CPF Woodlands Service Centre and
Land Transport Authority. With the SingPass, you can access
your e-Certs online.
FOR TRAINEE
Alternatively, you can approach your training organisations
to download or print the e-Certs for you.
I cannot download my e-Cert. Why does the system
prompt me for password when I try to download my e-cert?
You would need to use Adobe Reader of at least version
10 or newer to download e-Certs. If you do not have
Adobe Reader, you can download it for free at
http://get.adobe.com/reader/
5 Will my past WSQ certificates be converted to e-Cert?
You will find e-Certs for the WSQ courses that your training
organisations have uploaded / requested for e-Cert issuance.
Please check with the training organisations where you
attended the respective courses if you have any enquiry.
6 How can I verify my e-Cert?
Anyone can verify the authenticity of e-Certs at
https://e-cert.wda.gov.sg with the trainee’s identification
number and e-Cert serial number.
7 Are WSQ e-Certs recognised by employers and
licensing agencies?
WSQ e-Certs are as recognised by employers and
licensing agencies, just like the hardcopy WSQ Statement
of Attainments/certificates. They can also verify the
authenticity of e-Certs at https://e-cert.wda.gov.sg.
Feedback Portal: https://portal.wda.gov.sg/feedback
Tel: 6883 5885
 ACCESS YOUR E-CERT 2 To view courses attended, click the dropdown list
and click “Course Attended”.
PRINT RESULTS SLIP
LOG IN 3 To download your e-Cert, or Statement of 1 To print your attainment histories, click
Attainment (SOA), click the corresponding “Print Results Slip” and click “Print”.
1 Go to the SkillsConnect (SCN) website at icon ( ). Please ensure that you have Adobe
www.skillsconnect.gov.sg. Reader 10 and above installed on your device.

2 Click the SingPass icon to login via SingPass. STATEMENT OF ATTAINMENT

4 To view qualifications attained, click the dropdown

list and click “Qualifications Attained”.
UPDATE PARTICULARS
5 To download your e-Cert, or Qualification (Qual),
and Transcript (Tran), click the corresponding icon
1 To update personal details, click “Update Profile”.
( ). Please ensure that you have Adobe Reader 10
VIEW ACHIEVEMENT & and above installed on your device.
DOWNLOAD E-CERT S1234567D

QUALIFICATION CERTIFICATE AND TRANSCRIPT

1 Once you have successfully logged in to the

SkillsConnect portal, click “View Achievement”.