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Front office
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Front office ledger 
The front office ledger is a summary form of
information gathered from front office
account folios. The guest ledger, which is
maintained at the front desk, consists of all of
the charges made by guests registered in
the hotel. Information contained in this ledger
is from the accounts receivable
ledger (money owed to the hotel), which
comprises the guest ledger (also known as
transient ledger, front office ledger, or rooms
ledger) and the city ledger (also known as
non-guest ledger). The guest ledger contains
account information on guests who are
registered at the hotel. The city ledger
contains account information on non-guests
who have charge privileges. 
During the cashier’s shift, folios charged to
the city ledger are filed by order of room
number; other charges are filed by origin,
such as coffee shop, gift shop, or banquet.
Before a check is charged to the city ledger,
the cashier should verify the calculations and
tip computation, and be certain that it has
been signed. 
Occasionally the cashier is requested to
transfer an amount from one guest account to
another. Transfers also may occur between
the guest ledger and the city ledger. In such
cases, the cashier must fill out a charge credit
slip with the amount, the name of the person
being charged, and the name of the person
being credited. This voucher must be
validated for both transactions.

Direct Bill/City Ledger

part of the Guest Tracker Property Management
Software product line, by TCS Hotel Software, Inc.
Read about the entire Guest Tracker
Property Management Software product
line
Features Include:
 Auto-post Invoice - check-out: Auto create City
Ledger Invoice during checkout
 Ledger adjustments, voids: Invoice
adjustments and Void payments transactions
 Ledger partial payments: Partial payments
transactions allow flexibility
 Direct bill aging reports: Open Invoice Aging
reports helps control overdue accounts
 Company statements: Print month end
company statements with detail transactions
Manual Invoices, payments module Enter manual
invoices for startups and misc. invoices
 Full Integration with GL: AR invoice and
payment entries all select G/L codes for postings
Group Features
part of the Guest Tracker Property Management
Software product line, by TCS Hotel Software, Inc.
Read about the entire Guest Tracker
Property Management Software product
line
Features Include:
 Group rooms: Reserve multiple rooms by
Guest or Group
 Chart groups: Color coordinate groups by
group leaders and members of groups
 Confirmation letters: Group confirmation
letters with detailed room reservation
information
 Group Block: Reserve large block of rooms by
room types
 Group billing: Setup group reservations with
master billing or individual receipts
 Group Check-ins: Check-in groups together,
with guest list and auto room assignments
 Group Check-outs: Group billings or guest
billing options at time of check out
Guest Folios
part of the Guest Tracker Property Management Software product line, by TCS Hotel Software, Inc.
Read about the entire Guest Tracker Property Management Software product line

Features Include:
 Balance Due reports: Balance due upon check-ins and check-outs
 Folio billing / receipts: Folio management by Guest or units
 Folio summary / details: Folio reports in detail or account summary
 Open guest ledger: Open ledgers inquiry by Guest or units
 Open guest ledger reports: Folio reports by In-house Guests
 Group / Individual folios: Manage group folio charges and payments
 Folio insertions / adjustments Manual folio management adjustments at check-out

History
part of the Guest Tracker Property Management
Software product line, by TCS Hotel Software, Inc.
Read about the entire Guest Tracker
Property Management Software product
line
Features Include:
 History reports by Market Code
 History reports by Guest Type
 Mailing labels
 History Filtered by date / type
 Guest History by Room / Rate
 Invoice Detail bill re-creation
 Guest Ledger History
 Audit History of all transactions
 Message history by Guest
 Room History graphs by Room
 Occupied History Statistics
 Average Rate History

Reservations
part of the Guest Tracker Property Management
Software product line, by TCS Hotel Software, Inc.
Read about the entire Guest Tracker
Property Management Software product
line
Features Include:
 1-Step Reservation screen: Full functional
reservation entry screen allows 1-step
reservations
 Unlimited room types/rates: Setup unlimited
room types, with multiple rate levels and
packages
 Groups / Packages: Detailed group
reservations with master billing and direct bill
accounting
 E-mail confirmations: E-mail confirmation
letters through your local internet e-mail account
 Waiting Lists: Save overbooked reservations
on a waiting list for future availability
 Master folios / Direct Bill: Master folios billing /
and or Direct bill City Ledger accounts setup
 Room Shuffle features: Shuffle reservations
through the room/tape chart to optimize
property
 Advanced Deposits postings: Track multiple
advanced deposits postings prior to check-in.
 Arrival / Departures in Detail Summary or
Detailed reporting on all Guests arrivals and
departures
 Extended stay capabilities: Extended stay,
monthly postings, receipts w/ balance forward
balances
 Tax exempt options: Reservations with tax-
exempt section button