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INDUSTRIAL TRAINNING

REPORT

GUFRAN ALAM

TY B.sc MHS

ROLL NO. 12

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 Acknowledge

 History

 Introduction

 Organization Structure

 Room Type – Accommodation

 Dining Facilities

 F & B Department hierarchy

 Meeting And Conference Rooms And Halls

 Other Facilities

 Other Department

 Layout and format

 Inter Department Cooperation

 Observation & Recommendation

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 Acknowledged
The internship opportunity I had with sahara star was a
great chance for learning and professional development.
Therefore, I consider myself as a very lucky individual as I
was provided with an opportunity to be a part of it. I am
also grateful for having a chance to meet so many
wonderful people and professionals who led me though I
perceive as this opportunity as a big milestone in my
career development. I will strive to use gained skills and
knowledge in the best possible way, and I will continue
to work on their improvement, in order to attain desired
career objectives. Hope to continue cooperation with all
of you in the future.

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 History
Sahara India Pariwar was founded by Subrata Roy. In
2004, Sahara group was termed by
the Time magazine as ‘the second largest employer
in India' after the Indian Railways. The group
operates more than 5,000 establishments across
India[5] with the employee strength around 1.4
million under the Sahara India umbrella.
Sahara owned a controlling stake in New York
City's Plaza Hotel and Dream Downtown Hotel, New
York. In India, the group owns the "Sahara Star"
hotel near Mumbai's Chhatrapati Shivaji
International Airport.
Sahara India Pariwar is an Indian conglomerate
headquartered in Lucknow, India. The group
operates business sectors like finance, infrastructure
& housing, media & entertainment, health care,
education, hospitality and information
technology.[1] The group has been a major promoter
of sports in India and was[2] the title sponsor of the
Indian national cricket team, Indian national hockey
team and Bangladesh national cricket team, Force
India Formula One team among many other sports.

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 Introduction

Sahara Star, the flagship hotel of Sahara India

Pariwar, is one of India's most desirable
destinations. The 5-star deluxe hotel strategically
located near Mumbai's domestic airport
magnificently blends Indian mysticism and culture,
while personifying the country's progressive spirit
blending peerless hospitality with ultra-modern
technology. Hotel Sahara Star enthralls the world
with its magnificence, an architectural
phenomenon, a majestic landmark, a destination to
be experienced in its entire splendor. The Hotel is

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a distinct yet contemporary destination which
caters to the guest's requirements with state of the
art amenities, services & promotions.

Creating a paradigm shift, Sahara Star showcases

world largest-pillar-less- clear- to- sky dome, an
architectural landmark blending hospitality and
entertainment to cater one of the most
individualized hospitality experiences. The grand
new lobby of the hotel that firmly differentiates
between construction and creation is a visual
delight, an engineering marvel, a clinical fusion of
design and space.Complemented by India's finest
4,000 sqft Marine Aquarium, abode to world's only
Private Dining Room inside a marine aquarium

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exquisite marine lives, the Hotel weaves a dining

facility amidst these aquatic wonders. The world's

first 'hemisphere' three compound-curved custom
designed all glass panoramic elevators rising in the
exotic 55,000 sq. ft tropical lagoon can be found
nowhere else.

In an ambience steeped in rich culture and

superlative luxury, Sahara Sapphire, Mumbai's
largest pillar-less multi-purpose event hall, gives an
opportunity for every host to announce their event
to the world. Hotel Sahara Star boasts of its largest
hall in the city with a floor plate of 55,000 sq.ft, an
impressive ceiling height of 25ft. Besides, reigned
by contemporary design, Jade Ballroom embraces
a sombre play of elegance. With a capacity to host

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1000 guests in its abundant space of 10,000 sq.ft.
Jade's pillar-less multi-function area with a ceiling
height of 18 feet is a captivating sight for every
guest.

Uniquely distinctive Sahara Star has 354

beautifully crafted, richly-styled guest rooms
including 25 most luxuriously appointed suites and
5 food & beverage destinations and 1 inimitable

journey. Here, the culture, mystique & hospitality of

India blends with modern facility & services to
create the finest business-cum-leisure hotel of the
country

Here, the culture, mystique & hospitality of India

blends with modern facility & services to create the
finest business-cum-leisure hotel of the country.

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 Organization structure

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Room type- Accommodation
 The Mercury-city facing guest room

Sweeping the views of the rapturous city from its

double glazed glass walls, Mercury city facing
guestrooms invites you to step into an experience
that is unmistakably majestic. With 397 sq. ft. & a
king-size bed, stylish furnishing and pristine marble
bathrooms, the rooms offer an ensemble of relaxing
comforts for business as well as other travel
enthusiasts. With its motorized curtains that open to
a sky view roof, its panoramic view of the city from
the double glazed glass walls are a retreat to soothe
frazzled minds. Outfitted with a separate shower
cubicle, a motorized curtain that folds to a clear sky
view roof and other signature offerings, Mercury City

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Facing Rooms revives the stay experience to
become a partner of your choice inadvertently.
 Earth room accommodation

Overlooking the tropical lagoon, this guest

room is 407 sq. ft. furnished with either a king-
size bed or twin beds. This room opens to a
balcony where the guest can enjoy a relaxing
evening & a spectacular view.

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  Venus premier room

Here´s a good time waiting for someone special.

You. The stunning 550 Sq. Ft. Venus rooms are
designed to offer you unbending luxury with
unparalleled hospitality. Have stars as your
companion with an open-to-sky glass roof for a
romantic rendezvous there´s more! While reclined
on leisure, get into ultimate luxury with the wet
deck that offers a stunning view of the city. Relax
and unwind to get an incredible experience. Rest in
your lavish living room and experience
peacefulness with king sized beds. Exclusivity
continues with exquisite bathtubs, and separate
cubicles in each bathroom. The interiors having
high-quality fittings and fixtures to give you an
experience wrapped with luxury.

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 Venus premier suites

Looking to indulge in unlimited luxury? Experience

Venus Suites to pamper yourself with endless
indulgences. The massive 1100 Sq. Ft. suite hosts
exclusive features paired with unmatched
hospitality. Be in company of stars with an open-
to-sky glass roof for a romantic rendezvous.
There's more! While reclined on leisure, get into
ultimate luxury with the wet deck that offers a
panoramic view of the city. Relax and unwind to
get an incredible experience. Luxury multiplies
with suites that are two-bay, which include a lavish
living room & attached bedroom. Relax and
unwind with king sized beds, bathtubs, and
separate shower cubicles in each bathroom.
Special spa beds add to your leisure and the
exquisite interiors fittings and fixtures give you the
impression of ultimate luxury.

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  Uranus premier suites

Experience the perfect blend of luxury and

comfort as you step in to the Uranus Premier
Suites. Spreading across 1001 sq. ft., these
splendid suites welcome you to elegant living
rooms thoughtfully divided into sitting and dining
areas, thus creating a comfortable ambience to
entertain your guests. The king-size bed in the
bedroom and a capacious balcony overlooking
the tropical lagoon make this an ideal choice for
a relaxing evening. Extremely well-planned
bathrooms with bath tubs, shower cubicles, glass
partition with motorized curtains, a separate
powder room in every suite take luxury to a new
level.
 Neptune city facing suites
Experience the perfect blend of luxury and comfort
as you step in to the Uranus Premier Suites.
Spreading across 1001 sq. ft., these splendid
suites welcome you to elegant living rooms
thoughtfully divided into sitting and dining areas,
thus creating a comfortable ambience to entertain
your guests. The king-size bed in the bedroom and

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a capacious balcony overlooking the tropical
lagoon make this an ideal choice for a relaxing
evening. Extremely well-planned bathrooms with
bath tubs, shower cubicles, glass partition with
motorized curtains, a separate powder room in
every suite take luxury to a new level.
 Saturn suites accommodation
Appointed by the finest furniture, Saturn is a 3340
sq. ft. duplex suite with a living room, a dining
room, two bedrooms & a kitchenette. Its other
comforts and handpicked luxuries will keep you
cocoon in its cradle through-out the day.

●Sahara suites accommodation

Spread over 3 floors, Sahara Suite is an escapade
into a world of excessive indulgence. Its
8600sq.ft.luxury room is punctuated by rare and
finest furniture from across the world, its spacious
rooms and over indulging luxuries matches with the
choice of those who demand unrestrained luxury. A
private elevator, an exclusive spa station, a clear-
to-sky lounge are few of the many luxuries that will
cosset you in its lap of luxury.

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 DINING facilities

o The earth plate-global cuisine

EXPERIENCE THE CULTURE FROM AROUND THE WORLD

Featuring a selection of Italian, Mediterranean,

French, Tex-Mex and Far-Eastern delicacies along
with Indian regional favourites, The Earth Plate is
Sahara Star's global cuisine restaurant. One of the
largest all-day dining restaurants in the city, you can
watch the culinary maestros at work in the show
kitchen while you enjoy delicacies from around the

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world. The Earth Plate also brings to India for the
first time Teppanyaki ice cream, an indulgence
whipped up right before your eyes.

Timings : 24 hours

 Namak - Indian specialty

Namak, Sahara Star's Indian specialty restaurant

truly reflects the spirit of progressive India.
Contemporary in design and ambience, this
restaurant will charm you with traditional flavours
and the art of Indian hospitality. Specialising in
Indian cuisine, this restaurant captures the
authentic flavours of Lucknow and Hyderabad.
Namak creates a truly fulfilling experience for you
and your family through unmatched Awadhi and
Hyderabadi flavours for lunch and dinner.
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Timings : 12.30 hours to 15.00 hours & 19.00
hours to 00.00 hours

 Manuhaar-the tastes of traditions

A perfect melange of the Gujarat and Marwad

delicacies served in a single thali.
Inspired by the simplicity of the people from the
soil, the interiors reflect the subtle taste of cultural
authenticity.
Cherish the gourmet delights of the two states with
the aromatic essence to soothe the craving for your
soul food.

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Lunch : 12:00 pm to 03:00 pm
Dinner : 06:00 pm to 11:00 pm

 East- East Asian spice trail

East Asian Spice Trail, abbreviated as EAST

offer aficionados a rich experience of Pan Asian
cuisine in an ambiance resembling the culture of
Asia. EAST is designed to give you an authentic
experience, its live stations and tepanyaki grills
recreate the splendor of Asian cuisine. Savor the
mysteries of Asia from China, Thailand, Japan &
other parts of South Asia as the restaurant will
embark you on a journey that has a high degree

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 of homogeneity and authenticity.

Operational Hours : Lunch 12:30 pm to 3:00

pm, Dinner 7:00 pm to 12:00 am
 Ocean- private dining room

Set against the backdrop of oceanic treasures,

World's Largest Ocean – Private Dining Room is
home to exotic marine life. The beauty of exotic
species of fish in our aquarium will mesmerize you.

The PDR (Private Dining Room), is a unique space

covered by our exceptional marine aquarium on
three sides. The PDR is ideal for board meetings,
private soirees and special celebrations. Exclusive
in every manner, the PDR features customized

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menus, elegant table settings and special service.

Timings : Lunch 12:00 pm to 4:00 pm Dinner:

7:00 pm to 1:00 am
 Mabruk- Mediterranean restaurant

Mabruk - the Mediterranean restaurant: This

Lebanese offing sets the mood with its casual low
seating on a wooden deck and a spectacular view
of the lagoon area, the pillar less clear-to-the sky
dome as well as the other restaurants. Combining
the sophistication and subtleties of European
cuisines with the exotic ingredients of the Middle
and Far East.
MABRUK, the Mediterranean, Nine-time award
winner for the "Best Lebanese Restaurant" by
Times Food Guide offers rich Lebanese culture
with soulful Mediterranean sounds and mouth-
watering cuisine conjured by Chef Jihad.

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Chef Jihad creates a repertoire of traditional
mezzeh's complimented by carefully picked soups,
main courses and desserts, creating an awe-
inspiring array of flavors, textures and aromas.
Timings : Dinner 7:00 pm to 1:00 am
 The lagoon lounge

The Lagoon Lounge offers a wide range of coffee

and specially grown varieties of teas along with
specialised and improved styles of service. The
single origin coffees are specially ground and
served in uniquely designed plungers that gives the
perfect experience, to the guests. The tea are
amongst the best in the world, which are served in
special pots to control the perfect infusion of
flavours. The menu also offers a wide variety of

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Indian and Western savouries, assorted
sandwiches and desserts.

Timings: 9:00 am to 9:00 pm

 The bakery shop

Featuring scrumptious desserts, savouries and a

selection of breads, The Bakery Shop is the ideal
venue for a quick snack on the go or for that
perfect cake for a grand occasion.
Timings : Timings: 9:00 am to 9:00 pm

•Divine wine cellar

The largest wine bank in the city, Diwine will house

4,000 bottles of the finest wines from across the

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globe. White wines to red wines, sparkling to still, it
promises to be a haven for the city's wine
connoisseurs. The Sommelier will ensure guests
are well acquainted with the array of wines on
display as they pick their selection for the night ..

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 Meeting & conference rooms, hall’s

 Sahara sapphire event hall

 In an ambience steeped in rich culture and

superlative luxury, Sahara Sapphire, Mumbai’s
largest pillar-less multi-purpose event hall, gives
an opportunity for every host to announce their
event to the world. Hotel Sahara Star boasts of
its largest hall in the city with a floor plate of
55,000 sq.ft,an impressive ceiling height of 25ft.
lofts a larger than life feeling in a city that is
pressed for grand celebrations. Ideal for
corporate gala parties and cocktail receptions,
its architectural features demonstrate a fine

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 blend of Indian sensibilities and contemporary
design in its majestic environment.
 With a central hall of 28,000 sqft and 2 Annexe
halls of 6000 sqft each and a pre-function area
of 3000 sqft further dominates the sense of
grandeur and pride in its large space. With a
capacity to inspire upto 2500 guests in its rich
ambience, Sahara Sapphire is a distinctive
addition to the city with many firsts gloried to it.
Quintessential for product launches, its
distinctive scissor elevator with a capacity to
carry heavy-laden products to the event hall is a
distinct addition to the city, making it one of the
unique attractions to the corporates of the world.
Its dedicated six spacious elevators are also
one of the many prominent features of the hall.
 Complemented by a dedicated state of the art
kitchen, its award-winning Chefs and highly
trained Personal Butlers endeavour to deliver
world-class cuisine and some of the most
remarkable signature beverage brands to
guests of discerning taste. Attached green
rooms gives an opportunity to serve special
guests and hosts of the event in an elegant and
deluxe level of comfort. In an ambience that
jubilates unmistakable luxury, Sahara Sapphire

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 is a gateway to a new world of discovery and
personal enrichment.

 Jade ballroom

Jade redefines celebration with absolute splendour.

Reigned by contemporary design, its intimate
designed spaces embrace a sombre play of
elegance and minimalism. With a capacity to host
1000 guests in its abundant space of 10,000 sq.ft.
Jade's pillar-less multi-function area with a ceiling
height of 18 feet is a captivating sight for every
guest. Adjacent to its ballroom is a pre-function area
that is spread across 3,500 sq.ft. that becomes your
host to cocktails and breakouts.

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The ballrooms unique ability to convert into two
soundproof sections by a state-of-the-art Dorma Air
wall makes it an ideal choice for smaller events,
workshops, and lectures. Its advanced multimedia
and communications technology along with other
distinctive features enrich the celebratory
experience every time. With a versatility to host,
both, corporate events and social galas, Jade
presents a fine blend of contemporary and Indian
sensibilities to enamour every heart.
JADE BALLROOM SPECIFICATIONS
 Multipurpose Pillar less ballroom

 Hanging chandeliers for adequate lighting

 Accessible restrooms

 Stage presentation space

 Changeable lighting to suit your event

 Push button automation A/V control

 Ballroom can be set up in multiple ways to suit

your personalized social or business requirement

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  Oyster banquet hall

A 3,100 sq.ft.hall that becomes an inspiring host for

every event and celebration. Its interior exudes an
ambience that strikes a perfect balance between
intimate and professional. Built to complement every
event and celebration, Oyster is most prominent in
its architectural feature, serving guest with a fine
balance of international and Indian hospitality.

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 OYSTER BANQUET HALL SPECIFICATIONS

 Coral banquet hall

A 2,800 sq.ft.ideal venue to host events,

seminars and conferences elegantly. Masterfully
designed, it anticipates every request and
seamlessly caters to every need with utmost
care. Complemented by latest design trends and
facilities, Coral provides a rich ambience for
celebrating small events with grand style.

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  CORAL BANQUET HALL SPECIFICATIONS

 ●Pearl banquet hall

Akin to its name, Pearl is a 2,000 sq.ft. banquet

hall that is an ingenious addition to Sahara Star. Its
unique feature is its capacity to adapt to various
occasions - it can be divided into two sections and
can also be used as breakaway rooms during
conferences for important discussions.
PEARL BANQUET HALL SPECIFICATIONS

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  Aces-the presidential boardroom

The Presidential boardroom is one of the city’s

largest featuring technologically advanced facilities
for the first times in India. The 77 people capacity
presidential boardroom comprises four-screen
barco projection system, Bosch digital congress
network system, Voice-activated cameras, Ceiling

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 mounted visualiser and multimedia documentation
of proceeding.
 ACES - THE PRESIDENTIAL BOARDROOM
SPECIFICATIONS

Other facilities
 Business centre

The spacious & elegantly designed business Centre

is created to give you the most sought-after venues
for your corporate needs. The state-of-the-art
meeting rooms include Club, Spades & Diamonds.

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 BUSINESS CENTRE SPECIFICATIONS

SERVICES & FACILITIES

 State-of-the-art audio-visual facility

 Wi-fi internet connectivity

 Secretarial service

 Open 24 Hours

•Cinetheque- preview theatre

Nestled in a 5 Star Deluxe hotel, Cinetheque -

Mumbai's first private preview theatre is a state-of-

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the-art seating arrangement with 40 seats that
houses luxury and class, superior service with select
food & beverage offerings. It hosts one of the best
audio and video facilities making it an impressive
choice for private screenings and presentations.
CINETHEQUE SPECIFICATIONS
 Screen Size - 7000 mm X 3000 mm,

 Christie Solaria One 2K Digital Cinema Projector

 Dolby Digital - 7.1 Surround Sound System,

 JBL Professional Cinema Series Loudspeakers

 Meeting/ Presentation System with Sound

reinforcement via additional Ceiling Speaker

 AMX -Touch Panel control System

 Spa

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Here, in the heart of the bustling City of dreams
spread over 19,000 sqft Juvana Spa is a complete
wellness oasis which offers holistic massage
treatments, a blend of unique therapies inspired by
Ayurvedic and Yogic traditions with a fusion of
International treatments designed to promote
wellness, detoxification and serenity.

Hours of operation : 10.00 AM – 08.30 PM

Contact No. : 022 3980 7300

 Pool

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Sahara Star has redefined leisure with its sublime
offering of an outdoor wellness pool that poses a
rejuvenating jacuzzi. Dive into pure bliss and relax
on the sundeck for a surreal experience. With the
lawn hosting its own naturist zone featuring a
stunning pool bar gives you the perfect reason to
indulge.
Hours of operation : 07.00 AM – 09.00 PM (ope

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  Gymnasium

The state-of-the-art gymnasium at Sahara Star

offersa wide array of cardiovascular and strength
training equipment's. Our on- staff trainers and
volunteers are here to serve you by providing a
place to improve and maintain your quality of life
physically and mentally.

Hours of operation : 06.00 AM – 10.00 PM (open

all days of the week)

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 Other Departments

 Front office
The front office or reception is an area where visitors
arrive and first encounter a staff at a place of business.
Front office staff will deal with whatever question the
visitor has and put them in contact with a relevant person
at the company. Broadly speaking, the front office
includes roles that affect the revenues of the business.
The most common work for the front office staff will be to
get in touch with customers and help out internally in the
office. Staff working at the front office can also deal with
simple tasks, such as printing and typing tasks and
sorting emails. Although front office staff might only need
to perform tasks such as answering the phone, using the
printer and fax machine, training is still needed on these
tasks.

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 ●Housekeeping
The Housekeeping department takes pride in
keeping the hotel clean and comfortable, so as to
create a ‘Home away from home’. The aim of all
accommodation establishment is to provide their
customers with clean, attractive, comfortable and
welcoming surrounding that offer value for money.
Nothing sends a stronger message than cleanliness
in a hospitality operation. No level of service,
friendliness or glamour can equal the sensation a
guest has upon entering a spotless, tidy and
conveniently arranged room. Both management and
guest consider the keeping of the place clean and in a

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good order a necessity for a hotel to command a fair
price and get repeat business.
Housekeeping may be defined as the
provision of a clean, comfortable and safe
environment, It’s is not confined to the
housekeeping department as every member of staff
in the establishment should be concerned with the
provision of these facilities in their own department,
eg. the chef ‘housekeepers’ in the kitchen, the
restaurant manager or head waiter ‘housekeepers’ in
the restaurant, and the general manager has overall
responsibility.

Banquet Department
The banquet department, which often combines the
functions of a marketing and sales department and a food
and beverage department, requires the front office to
relay information to guests about scheduled events and
bill payment.
Since the majority of banquet guests may not be
registered guests in the hotel, the front office provides a
logical communications centre.
The banquet guest who is unfamiliar with the hotel
property will ask at the front office for directions.
The people responsible for paying the bills for a special

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event will also find his or her way to the front office to
settle the city ledger accounts.

 Banquet manager responsibilities

 Marketing and selling conference and
banqueting facilities
 Scheduling reservations
 Operating the facilities profitably
 Planning well so each event runs smoothly
 Checking all bills are paid on time
 Managing your food and beverage team
 Briefing staff and checking the room set-up
before the event
 Ensuring the room is turned around, ready for
the next event

 Maintenance and engineering Department

The maintenance or engineering department and front
office communicate on room status and requests for
maintenance service .
If the room is reserved, the two departments will work out
a time frame so the guest will be able to enter the room
or be assigned to another room.

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The requests from guests for the repair of heating,
ventilating, and air- conditioning units; plumbing;
televisions; and other room furnishings are directed to the
front desk. These requests are then communicated to the
maintenance department. The front desk clerk must keep
track of the repair schedule, as guests want to be informed
of when the repair will be made

 Human Resource Department

A human-resources department (HR department) of an
organization performs human resource management,
overseeing various aspects of employment, such as
compliance with labor law and employment standards,
administration of employee benefits, organizing of
employees files with the required documents for future
reference, some aspects of recruitment.[1]

 HR manager- responsibility

Human resource managers are in charge of many duties

pertaining to their job. The duties include
planning, recruitment and selection process, posting job
ads, evaluating the performance of employees,
organizing resumes and job applications, scheduling

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interviews and assisting in the process and
ensuring background checks. Another job is payroll and
benefits administration which deals with ensuring
vacation and sick time are accounted for, reviewing
payroll, and participating in benefits tasks, like claim
resolutions, reconciling benefit statements, and
approving invoices for payment

 Layout and format

INTER DEPARTMENTAL TRANSFER (Real pic)

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47
MABRUK RESTAURANT MENU & FORMAT

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 Earth plate menu & format

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 E.S.A.T RESTAURANT MENU & FORMAT

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 NAMAK- RESTAURANT MENU &FORMAT
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 Inter Department cooperation

The front office staff interacts with all departments of the

hotel, including marketing and sales, housekeeping, food
and beverage, banquet, controller, maintenance, security,
and human resources. These departments view the front
office as a communication liaison in providing guest
services. Each of the departments has a unique
communication link with the front office staff.

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 ●Observations
 The staff is very familiar.
 Participants in social work.
 Less food wasted.
 Working hours is comfortable for all the staff.
 Proper food arrangements for staff in cafeteria.
 Coordination of the maintenance and engineering
Department is very well.
 Recycling of the materials has done very well to save
environment.

o Recommendations

 He should give salary to his employees on time.

 In namak back area there should be at least two
trainees or staff.

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