Study the basics of the travel and tourism industry and understand what it takes to become a successful travel

agent. Improve your customer service and sales skills in order to better advise clients about when and where to
travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to
ensure clients fulfil all necessary travel requirements.

After completing this course you will be able to: ▪ Travel agents
▪ Provide excellent customer service and build ▪ Airline reservation agents
customer loyalty
▪ Tour operators
▪ Understand the various services and facilities
available to airline passengers during their travel ▪ Call center agents
▪ Advise customers on passport and visa
requirements, as well as on travel insurance
options ▪ This course requires approximately 170 hours of
▪ Plan and reserve travel itineraries using self-study, followed by a mandatory final
standard industry coding examination
▪ Sell rail travel, car rental, hotel accommodation, ▪ An IATA Foundation in Travel and Tourism
cruises and pre-packaged tour products Diploma is awarded upon successful completion
of the final examination
▪ Book and sell travel products using Global
Distribution Systems (GDS) such as Abacus, ▪ This course is also part of the Travel Sales and
Amadeus, Galileo or Sabre Operations Diploma

▪ Overview of the travel and tourism industry Order online to receive self-study course materials
in either:
▪ Requirements to become a travel agent
▪ Printed format
▪ Customer service principles
▪ CD-ROM (eBook) format
▪ Air transport products and services
Enrol at an Authorized Training Center to study
▪ Airfares and ticketing these materials with the help of a local trainer.
▪ Electronic booking tools
▪ Pre-packaged tour products
▪ Introduction to rail, land and water transport
 Overview of the travel and tourism industry  Hotel products and services
 International and regional travel and tourism  Pre-packaged tour products
organizations
 Types of tours and tour components
 Roles and responsibilities of travel agents
 Reservation and accounting procedures
 Geography in travel planning  Booking conditions and limitations of liability
 Marketing and selling travel
 Customer service and communication
 Three-letter city codes
 Fundamentals in airfares and ticketing
 Planning travel itineraries
 Passenger Air Tariff (PAT)
 Travel formalities
 Taxes, fees and charges
 Taxes, customs and currencies
 Billing and Settlement Plan (BSP)
 Travel insurance
 Introduction to travel technology
 Auxiliary services and information supplied by
travel agents  Electronic booking tools (GDS functionality
training)
 Air transport essentials
 Flight schedules and availability
 Airline products and services for passengers
 Completing reservations
 Industry codes, terms and definitions
 Airfare displays
 Introduction to rail products and services
 Hotel and car reservations
 Land transport: car rental and campers  Timatic
 Water transport: ferries and cruises  …and more!