RAHEELA TOPPA

(718) 749-2644 ● rtoppa78@gmail.com ● 87-15 260th Street, Floral Park, NY, 11001

ENTERPRISING, HARD-WORKING AND CUSTOMER SERVICE ORIENTED PROFESSIONAL known for accuracy, attention to
detail and timeliness in managing operations.
PROBLEM SOLVER, who readily adapts to change and exceeds expectations.
EMPOWERING, SUPPORTIVE, AND RESPECTFUL TEAM PLAYER that builds and maintains positive relationships with
clientele and colleagues.

EDUCATION

QUEENSBOROUGH COMMUNITY COLLEGE, THE CITY UNIVERSITY OF NEW YORK - QUEENS, NY

Associates Degree in Health and Sciences- December 2017
QUEENS COLLEGE, THE CITY UNIVERSITY OF NEW YORK- QUEENS, NY
Bachelor’s Degree in Food Management – May 2020

KEY SKILLS

● Efficient muti-tasker with solid ● Analytical thinker & planner ● Leadership

written skills ● Customer service ● Organized
● Excellent communication skills ● Patience
PROFESSIONAL/VOLUNTEER EXPERIENCE
Floral Park Arthritis P.C.- Floral Park, NY
Front Desk Representative, February 2017- currently
• Greet and check-in patients, and collect personal, medical, and insurance information.
• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Use EHR software to manage patient records and files; reinforce and uphold patient confidentiality as required by
HIPAA and clinic.
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam
rooms.
• Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services
provided and communicated outstanding balances to insurance companies and patients.
• Ordered diagnostic tests and communicated results to patients.

Dollar Tree-Bellerose, NY
Cashier, October 2016- January 2017
• Work fast paced and assisted customers with checking out items.
• Helped train new staff members.
• Stocking and cash balancing
AZRA WIQAS M.D OFFICE- Queens, NY
Volunteer Front Desk, September 2014-November 2014, November 2015-December 2015
● Provided assistance to patients
● Provided assistance to doctor and recorded patient record keeping
TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint) ● Type 70 WPM ● Internet Research ● Data Entry ● Mac OS ● Windows OS