Research

Work
In FOS
(Front Office Services)

1.INTRODUCTION TO FRONT OFFICE SERVICING

2.DIFFERENT DUTIES AND RESPONSIBILITIES TO THE
FRONT OFFICE PERSONEL
3.DIFFERENT TYPES OF GUEST CYCLES OF A HOTEL AND
ITS DESCRIPTION
4.ORGAZATIONAL CHART OF THE FOD (Front Office
Department)

Submitted By:Yhuan Jidd Tabar 8-Opal

11/19/19

Submitted To:Ms.Ruela Cardoza Mayormita

 Introduction To FOS
What is FOS?
- Front Office Services NC II is a technical-vocational program that teaches
students how to receive and process reservations, register, check-in and check-
out a guest in hotels and motels, operate a computerized reservation system,
provide reception services, conduct night audit, provide club services and
porter.

The Origin Of the Front Office

-The term “front office” is originally emerged in law enforcement in the early 20 th
century.Criminals in the underbelly of society called the main police or the main
detective bureau the front office because it was the highest law enforcement
establishment in a local area.By the 1930s, front office changed to encompass
the most critical staffers in a company, such as managers and executives.

Key Takeaways
·0 The front office is typically composed of customers-facing employees such
as sales and service staff.
·1 Because the front office has the most direct contact with clients, its is
responsible for generating the bulk of revenues.
·2 The front office relies on the back officefor supportin the form of Human
Resources, Internet Technology, and Secretarial Functions.
 Different Duties And
Responsibilities Of A Front
Office Personnel

1.Door Attendant
·3 Opens the door of the guests to its arrival in the hotel
·4 Help the bell boys lifting luggage
·5 Coordinate with parking attendants for parking

2.Bell Boy
·6 Handling the guest’s luggage at the arrival time
·7 Escorting guest to their rooms on arrival
·8 Provides imformation to the guest about the hotel
 3.Cashier
·9 Recieves the payment
·10 Balancing guest account
·11 Opening and maintaining the guest tools
 Different Types Of Guest
Cycles
Of A Hotel
Organizational Chart Of The
FOD