Interpret Design

and Layout

Home Economics
TLE

1
 Learning Targets

At the end of this lesson, the learners should be able to do the following:

● read symbols and lay out in a given sample plan for a

front-office reception area;
● interpret symbols and lay out in a given sample plan for a front-office
reception area;
● describe parts and functions of a front-office reception layout;
● evaluate a sample front office reception layout;
● conduct self-evaluation on the required performance; and
● perform self-evaluation in the interpret designs and layouts using rubrics.

2
Front Office

The front office is one of the most important

parts of any building and company. It serves
as the first place where clients communicate
to book and buy services from the institution
or company. Front office receives and
welcomes guests on their arrival. They assist
in the registration and the needs of the guests.

3
 Recharge

Lobby

4
 Recharge

Reception

5
 Recharge

Corridor

6
 Recharge

Cashier

7
 Recharge

Travel Desk

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 Enlighten

The front desk is usually located

at the main entrance of the
building and near the location of
the elevator. The front desk officer
must be able to monitor anyone
who enters the hotel, to ensure a
safe environment for the guest. It
is not good to place the front desk
on the same side as the main
entrance and the elevator. Here
are some examples of the
recommended view for the front
desk officers:
9
 Recharge

Good Layout of Front Office

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Reception

A reception is where they receive guests upon

their arrival and departure. They also give out
the registration formalities and assign room
for the guests. They also communicate to the
concerned department during the stay of the
guests. They are also in-charge of keeping
track of the status of the room.

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Reservation Layout

The Reservation is where the processing of reservation requests are made. They also
forecast the future room reservation status and also update the room availability
chart. The reservation layout depends on the size and volume of business of the
hotel. Since it is one of the busiest parts of the hotel, it should maximize the space of
the hotel for the reservation area.

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The Bell Desk

The bell desk also handles the guest arrival and departure. They take the guest
baggage from the car to the gate and escort the guests to their rooms. They also take
charge for the operation of light control, air condition, television, etc. They also handle
guests’ personal request.
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Information Desk

The Information desk is usually located at the lobby. It provides information for city
and culture in the community. They also handle booking of tickets. They maintain
resident guest racks, handle guest room keys, coordinate guest mails, telegrams,
faxes, couriers, parcels, etc. They also provide information to guests regarding hotel
facilities and services, city information, etc.
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Cash and Bills Section

The Cash and Bills section handles the guest folio. They post and record charges and
credits under the guest folios. They also update the cash received from guests. They
also handle foreign exchange and credit and debit cards.
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Travel Desk

The travel desk coordinates with the pickup and drop off of the guests. They also
provide vehicle requests. They make travel arrangements like railway reservation, air-
tickets, etc. They also function as the organizer for half-day or full-day sightseeing
and for travel guides who can communicate in the guests’ language.
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Communication Desk

The Communication Desk Section provides information on guest services and

process guest wake-up calls. They are also responsible for answering inquiries about
hotel facilities and events. They also protect guests’ privacy and coordinate
emergency communication. This area answers incoming calls and direct calls to
guest rooms through the switchboard.
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Concierge Section

The Concierge Section makes reservations for the hotels, restaurants, etc. They also
obtain tickets for theaters musicals, and sporting events. They also arrange for
transportation by car, buses, airplanes, or trains. They also provide information on
cultural and social events like photo exhibitions, art shows, etc.
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