[general]

static=yes
writeprotect=no

[globals]
CONSOLE=Console/dsp ; Console interface for demo
;TRUNK=Zap/r1 ; Trunk interface
;TRUNKX=Zap/r2 ; 2nd trunk interface
TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
;TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com ; IAX trunk interface
;SIPtrunk=SIP/1234:PASSWORD@sip.provider.net ; SIP trunk
TRUNKXYZ=DAHDI/g0

#include extensions-vicidial.conf

[trunkinbound]
; DID call routing process
exten => _X.,1,AGI(agi-DID_route.agi)

; FastAGI for VICIDIAL/astGUIclient call logging

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----$
{HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

[loopback-no-log]
; This context is to accept calls that have already been logged in another context
in Vicidial
; and has been sent through one of the loopbacks. This is why this context is
missing the h extension.
; Do not put any extensions in this context unless you specifically understand what
this means.

;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)

;exten => _91NXXNXXXXXX,n,Hangup
; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY
;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")
;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)
;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,n,Hangup

exten => _999XX11112,1,Wait(2)

exten => _9XXXX11112,1,Wait(3)
exten => _9XXXX11112,n,Answer
exten => _999XX11112,n,Answer
exten => _999XX11112,n,Playback(ss-noservice)
exten => _9XXXX11112,n,Playback(ss-noservice)
exten => _999XX11112,n,Playback(vm-goodbye)
exten => _9XXXX11112,n,Playback(vm-goodbye)
exten => _999XX11112,n,Hangup
exten => _9XXXX11112,n,Hangup

[default]
include => vicidial-auto
exten => _9XXXXXXXXX,1,Dial(DAHDI/g0/${EXTEN})
exten => _9XXXXXXXXX,2,Hangup()

; VICI-GROUP DIRECT SUPPORT LINE (VICIHELP[84244357])

exten => _84244XXX,1,Dial(IAX2/vicihelp/${EXTEN:5})

; Local agent alert extensions

exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

; playback of recorded prompts

exten => _851XXXXX,1,Answer
exten => _851XXXXX,2,Playback(${EXTEN})
exten => _851XXXXX,3,Hangup

; this is used for playing a message to an answering machine forwarded from AMD in
VICIDIAL
exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine. leave message
after recording
exten => _7851XXXXX,2,Playback(${EXTEN:1})
exten => _7851XXXXX,3,AGI(VD_amd_post.agi,${EXTEN:1})
exten => _7851XXXXX,4,Hangup

; FastAGI for VICIDIAL/astGUIclient call logging

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----$
{HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

; Example phone extensions

; Extension 2000 Sipura/Linksys ATA line 1

;exten => 2000,1,Dial(sip/spa2000,30,to) ; Ring, 30 secs max
;exten => 2000,2,Voicemail,u2000 ; Send to voicemail...
; Extension 2001 Sipura/Linksys ATA line 2
;exten => 2001,1,Dial(sip/spa2001,30,to) ; Ring, 30 secs max
;exten => 2001,2,Voicemail,u2001 ; Send to voicemail...
; Extension 2102 rings Grandstream phone
;exten => 2102,1,Dial(sip/gs102,30,to) ; Ring, 30 secs max
;exten => 2102,2,Voicemail,u2102 ; Send to voicemail...
; Extension 401 rings the firefly softphone
;exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t)
;exten => 401,2,Hangup

; 100-350 phone extensions now auto-generated

; extensions for other SIP and IAX call center phones
; cc100-cc150 SIP Phones
;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
; cc300-cc350 IAX Phones
;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)

; extensions if using a T1 channelbank

;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
;exten => _19XX,2,Hangup
; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
;exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
;exten => 4001,2,Voicemail,u4001 ; Send to voicemail...

; # timeout invalid rules

exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
exten => #,2,Hangup ; Hang them up.
exten => t,1,Goto(#,1) ; If they take too long, give up
exten => i,1,Playback(invalid) ; "That's not valid, try again"

; Extensions for performance testing

exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91999NXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
exten => _91999NXXXXXX,3,Hangup
exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 999999999999,2,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
exten => 999999999999,3,Hangup

; This is a loopback dialaround to allow for hearing of ringing for 3way calls
exten => _88ZXXXXXXXXX,1,Answer
exten => _88ZXXXXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,To)
exten => _88ZXXXXXXXXX,3,Hangup

exten => _880ZXXXXXXXXX,1,Answer

exten => _880ZXXXXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,To)
exten => _880ZXXXXXXXXX,3,Hangup

exten => _88ZXXXXXXX,1,Answer

exten => _88ZXXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,To)
exten => _88ZXXXXXXX,3,Hangup

; Vtiger fax and email log extensions

exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)
exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)

; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE

; dial an 800 outbound number
;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91800NXXXXXX,3,Hangup
;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91888NXXXXXX,3,Hangup
;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91877NXXXXXX,3,Hangup
;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
;exten => _91866NXXXXXX,3,Hangup

;added by saravana vishnu prasaath

;exten => _ZXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _ZXXXXXXX,2,Answer(DAHDI/g0/${EXTEN:1},,To)
;exten => _ZXXXXXXX,3,Hangup

;exten => _ZXXXXXXXXX,1,Answer(agi://127.0.0.1:4577/call_log)

;exten => _ZXXXXXXXXX,2,AGI(DAHDI/g0/${EXTEN:0},,To)
;exten => _ZXXXXXXXXX,3,Hangup

;exten => _0ZXXXXXXXXX,1,Answer(agi://127.0.0.1:4577/call_log)

;exten => _0ZXXXXXXXXX,2,AGI(DAHDI/g0/${EXTEN:0},,To)
;exten => _0ZXXXXXXXXX,3,Hangup

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)

exten => _9X.,2,Dial(${TRUNKXYZ}/${EXTEN:1},,tToR)
exten => _9X.,3,Hangup()

;exten => _9XXXXXXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _9XXXXXXXXXXX.,2,Dial(${TRUNKXYZ}/${EXTEN:1},,tToR)
;exten => _9XXXXXXXXXXX.,3,Hangup()

; dial a long distance outbound number

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _91NXXNXXXXXX,3,Hangup

; dial a local outbound number (modified because of only LD T1)

;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9NXXXXXX,2,Dial(${TRUNK}/1727${EXTEN:1},,To)
;exten => _9NXXXXXX,3,Hangup

; dial a local 727 outbound number with area code

;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},,To)
;exten => _9727NXXXXXX,3,Hangup

; dial a long distance outbound number to the UK

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _901144XXXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},55,To)
;exten => _901144XXXXXXXXXX,3,Hangup

; dial a long distance outbound number to Australia

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _901161XXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
;exten => _901161XXXXXXXXX,3,Hangup

; dial a long distance outbound number through BINFONE

; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
; exten => _91NXXNXXXXXX,3,Hangup
; dial a long distance outbound number through a SIP provider
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
; exten => _91NXXNXXXXXX,3,Hangup
; special extensions for North America to catch invalid phone numbers
; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXX[0-1]XXXXXX,n,Hangup
; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91[0-1]XXXXXXXXX,n,Hangup
; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXX,n,Hangup
; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXX,n,Hangup
; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXX,n,Hangup
; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXX,n,Hangup
; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXX,n,Hangup
; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXXX,n,Hangup
; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
; exten => _91XXXXXXXXXXXXX,n,Hangup
; dial a USA long distance outbound number through the loopback-no-log context
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKloop}/888${EXTEN:2},55,o)
; exten => _91NXXNXXXXXX,3,Hangup
;exten => 888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)

exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)

; Inbound call from BINFONE

; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => 1112223333,2,Dial(sip/gs102,55,o)
; exten => 1112223333,3,Hangup

; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
;exten => 7275551212,1,Ringing
;exten => 7275551212,2,Wait(1)
;exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----$
{CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})
;exten => 7275551212,4,Answer
;exten => 7275551212,5,Dial(sip/spa2000&sip/spa2001,30,To)
;exten => 7275551212,6,Voicemail,u2000

; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):

; 1. the extension of the phone to ring as defined in the asterisk.phones table
; 2. the phone number that was called, for the live_inbound/_log entry
; 3. a text description of the number that was called in
; 4-7. optional fields, they are also passed as fields in the GUI to web browser
; This is not part of VICIDIAL, it is for astGUIclient agent use only

; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1

; with 10 digit ANI and 4 digit DNIS star separated
;exten => _**3429,1,Ringing
;exten => _**3429,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => _**3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound
800-----x-----y-----z-----w)
;exten => _**3429,4,Answer
;exten => _**3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
;exten => _**3429,6,Voicemail,u2000
; Extension 3429 - with ANI [callerID]
;exten => _*NXXNXXXXXX*3429,1,Ringing
;exten => _*NXXNXXXXXX*3429,2,AGI(agi://127.0.0.1:4577/call_log)
;exten => _*NXXNXXXXXX*3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----
Inbound 800-----x-----y-----z-----w)
;exten => _*NXXNXXXXXX*3429,4,Answer
;exten => _*NXXNXXXXXX*3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
;exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000

; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes

"-----"):
; Below are the parameters needed for the script to be run properly
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number (based on RBS T1s)
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - ANILOOKUPRC - Restrict lookup to one campaign's lists
; - VID - Add record with Vendor Lead Code received as argument 12
; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find
record in whole system
; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with
Vendor Lead Code
; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find
record in whole system
; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID,
12DIGITID, etc...)
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
; - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI
available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user
for ID
;
; inbound VICIDIAL call with CID delivery through T1 PRI
;exten => 1234,1,Answer ; Answer the line
;exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----
7274515134-----Closer-----park----------999-----1)
;exten => 1234,3,Hangup

; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP
channel]
exten => _90009.,1,Answer ; Answer the line
exten => _90009.,2,Dial(${TRUNKloop}/9${EXTEN},,to)
exten => _90009.,3,Hangup
exten => _990009.,1,Answer ; Answer the line, Sometimes needs to
be removed
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----
7275551212-----Closer-----park----------999-----1)
exten => _990009.,3,Hangup
; DID forwarded calls
exten => _99909*.,1,Answer
exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
exten => _99909*.,3,Hangup

; barge monitoring extension

exten => 8159,1,ZapBarge
exten => 8159,2,Hangup

; ZapBarge direct channel extensions

exten => _86120XX,1,ZapBarge(${EXTEN:5})

exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})

exten => _X48600XXX,2,Hangup

exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})

exten => _X38600XXX,2,Hangup

exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})

exten => _X28600XXX,2,Hangup

exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})

exten => _X18600XXX,2,Hangup

exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)

exten => _55558600XXX,2,Hangup
exten => 8300,1,Hangup

; astGUIclient conferences
exten => _86000[0-4]X,1,Meetme,${EXTEN}|q
; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
; quiet entry and leaving conferences for VICIDIAL (inbound announce and SendDTMF)
exten => _78600XXX,1,Meetme,${EXTEN:1}|Fq
; quiet monitor-only extensions for meetme rooms (for room managers)
exten => _68600XXX,1,Meetme,${EXTEN:1}|Fmq
; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)
exten => _58600XXX,1,Meetme,${EXTEN:1}|Fmq

; voicelab exten
exten => _86009XX,1,Meetme,${EXTEN}|Fmq
; voicelab exten moderator
exten => _986009XX,1,Meetme,${EXTEN:1}
; park channel for client GUI parking, hangup after 30 minutes
; create a GSM formatted audio file named "park.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8301,1,Answer
exten => 8301,2,AGI(park_CID.agi)
exten => 8301,3,Playback(park)
exten => 8301,4,Hangup
exten => 8303,1,Answer
exten => 8303,2,AGI(park_CID.agi)
exten => 8303,3,Playback(conf)
exten => 8303,4,Hangup

; park channel for client GUI conferencing, hangup after 30 minutes

; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer
exten => 8302,2,Playback(conf)
exten => 8302,3,Hangup

exten => 8304,1,Answer

exten => 8304,2,Playback(ding)
exten => 8304,3,Hangup

; default audio for safe harbor 2-second-after-hello message then hangup

; create a GSM formatted audio file complies with safe harbor rules
; and put it in /var/lib/asterisk/sounds then change filename below
exten => 8307,1,Answer
exten => 8307,2,Playback(vm-goodbye)
exten => 8307,3,Hangup

; this is used for playing a message to an answering machine forwarded from AMD in
VICIDIAL
exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)
exten => 8320,2,Hangup
exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
exten => _8320*.,2,Hangup

; use for selective CallerID hangup by area code(hard-coded)

exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
exten => 8352,2,Playback(safe_harbor)
exten => 8352,3,Hangup

; this is used for sending DTMF signals within conference calls, the client app
; sends the digits to be played in the callerID field
; sound files must be placed in /var/lib/asterisk/sounds
exten => 8500998,1,Answer
exten => 8500998,2,Playback(silence)
exten => 8500998,3,AGI(agi-dtmf.agi)
exten => 8500998,4,Hangup

; multi-remote-monitor entry extensions

exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)

exten => 34567890123456789,1,Answer

exten => 34567890123456789,2,Goto(monitor,s,1)

;#### VDAD STANDARD TRANSFER ENTRIES ####

; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be
run properly
; 1. the method of call handling for the script:
; - NORMAL - <default> Standard outbound routing to agent
; - TEST - For performance testing only
; - BROADCAST - For no-agent broadcast dialing
; - SURVEY - For survery question then on to agent
; - REMINDER - Reminder campaign
; - REMINDX - Reminder with transfer to agent
; 2. the method of searching for an available agent:
; - LB - <default> Load Balance total system
; - LO - Load Balance Overflow only (priority to home server)
; - SO - Home server only
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
; 4. the acceptible dtmf digits for a SURVEY
; 5. the out-opt digit for a SURVEY (must be in the digit map)
; 6. the sound file to play for a SURVEY when transfering to an agent
; 7. the sound file to play for a SURVEY when DNCing the call
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
; if OPTOUT call is sent to agent if no button press at all
; 9. the status that is use for a SURVEY when someone opts out
; if the status is DNC it will also add them to the internal dnc table

; VICIDIAL_auto_dialer transfer script for no-agent campaigns:

exten => 8364,1,Playback(sip-silence)
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,5,Hangup

; VICIDIAL_auto_dialer transfer script:

exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,5,Hangup

; VICIDIAL_auto_dialer transfer script SURVEY at beginning:

exten => 8366,1,Playback(sip-silence)
exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balance Overflow:

exten => 8367,1,Playback(sip-silence)
exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8367,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,5,Hangup

; VICIDIAL_auto_dialer transfer script Load Balanced:

exten => 8368,1,Playback(sip-silence)
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,5,Hangup

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:

exten => 8369,1,Playback(sip-silence)
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,6,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,7,Hangup

; VICIDIAL auto-dial reminder script

exten => 8372,1,Playback(sip-silence)
exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,5,Hangup

; VICIDIAL SURVEY transfer script AMD with Load Balanced:

exten => 8373,1,Playback(sip-silence)
exten => 8373,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8373,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8373,4,AGI(VD_amd.agi,${EXTEN})
exten => 8373,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8373,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8373,7,Hangup

; VICIDIAL SURVEY transfer script with Cepstral names:

exten => 8374,1,Playback(sip-silence)
exten => 8374,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8374,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
exten => 8374,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
exten => 8374,5,Hangup

; VICIDIAL SURVEY transfer script AMD with Cepstral variables:

exten => 8375,1,Playback(sip-silence)
exten => 8375,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8375,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8375,4,AGI(VD_amd.agi,${EXTEN})
exten => 8375,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
exten => 8375,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
exten => 8375,7,Hangup

; PERFORMANCE TESTING
exten => _999XXXXXX1,1,Answer
exten => _999XXXXXX1,2,Wait(2)
exten => _999XXXXXX1,3,Playback(vicidial-welcome)
exten => _999XXXXXX1,4,Hangup

exten => _999XX11112,1,Wait(2)

exten => _999XX11112,2,Answer
exten => _999XX11112,3,Playback(ss-noservice)
exten => _999XX11112,4,Playback(vm-goodbye)
exten => _999XX11112,5,Hangup

exten => _999XX18112,1,Wait(2)

exten => _999XX18112,2,Answer
exten => _999XX18112,3,Playback(vtiger-fax)
exten => _999XX18112,4,Playback(vtiger-fax)
exten => _999XX18112,5,Hangup
exten => _999XX19112,1,Wait(2)
exten => _999XX19112,2,Answer
exten => _999XX19112,3,Playback(vtiger-email)
exten => _999XX19112,4,Playback(vtiger-email)
exten => _999XX19112,5,Hangup

exten => _999XXXX112,1,Wait(5)

exten => _999XXXX112,2,Answer
exten => _999XXXX112,3,Playback(demo-instruct)
exten => _999XXXX112,4,Playback(demo-instruct)
exten => _999XXXX112,5,Hangup

exten => _999XXXXXX2,1,Wait(8)

exten => _999XXXXXX2,2,Answer
exten => _999XXXXXX2,3,Playback(demo-instruct)
exten => _999XXXXXX2,4,Hangup

exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)

exten => _999XXXXXX3,2,Hangup

exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)

exten => _999XXXXXX4,2,Hangup

exten => _999XXXXXX5,1,Wait(60)

exten => _999XXXXXX5,2,Hangup

exten => _999XXXXXX6,1,Wait(10)

exten => _999XXXXXX6,2,Answer
exten => _999XXXXXX6,3,Playback(demo-instruct)
exten => _999XXXXXX6,4,Hangup

exten => _999XXXXXX7,1,Wait(12)

exten => _999XXXXXX7,2,Answer
exten => _999XXXXXX7,3,Playback(demo-enterkeywords)
exten => _999XXXXXX7,4,Hangup

exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)

exten => _999XXXXXX8,2,Hangup

exten => _999XXXXXX9,1,Wait(6)

exten => _999XXXXXX9,2,Answer
exten => _999XXXXXX9,3,Playback(demo-abouttotry)
exten => _999XXXXXX9,4,Hangup

exten => _999XXXXXX0,1,Wait(5)

exten => _999XXXXXX0,2,Answer
exten => _999XXXXXX0,3,Playback(vm-goodbye)
exten => _999XXXXXX0,4,Hangup

exten => 99999999999,1,Answer

exten => 99999999999,2,Playback(conf)
exten => 99999999999,3,Playback(conf)
exten => 99999999999,4,Playback(conf)
exten => 99999999999,5,Playback(conf)
exten => 99999999999,6,Playback(conf)
exten => 99999999999,7,Playback(conf)
exten => 99999999999,8,Playback(conf)
exten => 99999999999,9,Playback(conf)
exten => 99999999999,10,Playback(conf)
exten => 99999999999,11,Playback(conf)
exten => 99999999999,12,Playback(conf)
exten => 99999999999,13,Playback(conf)
exten => 99999999999,14,Hangup

[monitor]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----$
{HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

exten => s,1,Set(TIMEOUT(digit)=10)

exten => s,n,Set(TIMEOUT(response)=10)
exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)
exten => s,n,Background(vm-extension) ; need audio prompt.
exten => s,n,WaitExten(10)

exten => i,1,Goto(monitor_exit,s,1)

exten => #,1,Goto(monitor_exit,s,1)
exten => t,1,Goto(monitor_exit,s,1)

exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen

exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X) ; Barge

[monitor_exit]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----$
{HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

exten => _X,1,Goto(monitor,s,1)

exten => i,1,Goto(monitor,s,1)

exten => #,1,Goto(monitor,s,1)
exten => t,1,Goto(monitor,s,1)

[from-pstn]
include=>trunkinbound