Professional Documents
Culture Documents
1. Personal Details
C. Age
E. Occupation
6. What are the additional features that will be required in Volkswagen car?
10. How would you rate the thoroughness of your test drive?
Bought Leased
12. What are the factors that you consider while purchasing a new Volkswagen car?
13. How satisfied were you with the process used to determine the trade in value?
15. How would you rate the dealership staff that you bought or leased the vehicle
from?
16. How many times did you contact the dealership to try to resolve your problems?
0 1 2 3 4
18. How satisfied are you with the actions taken by the dealership to resolve your
problems?
19. Do you think with the current features and performances will Volkswagen be able
to compete
Yea No
response
Age Under 25 25 – 34 35 – 44
45 – 54 55 – 64 65 Above