Professional Documents
Culture Documents
Introducing Lifeline………………………………………………………………………… 2
Policy Design………………………………………………………………………..………… 2
Policy Coverage………………………………………………………………………………… 7
Exclusions……………………………………………………………………………………… 23
Premium Calculation………………………………………………………………………… 26
Underwriting Process………………………………………………………………………… 30
Proposal Form………………………………………………………………………………… 32
Claims Process………………………………………………………………………………… 38
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INTRODUCING LIFELINE
Life’s uncertainties are inevitable. And that’s the case with your health too. No one can assure that you will be
always in the pink of your health. Your life style choices can make a difference in your health. Each stage of life
brings different health challenges and health care needs. Health emergencies come unannounced and disturb
your financial planning.
Royal Sundaram introduces a comprehensive Health Insurance Plan ‘Lifeline’ which will take care of the medical
expenses at every stage of your life. We assure that while you are unwell, we will take up all the hassles related
to your treatment expenses. We will provide you access to best healthcare facilities to put you back on recovery
without worrying about medical and other related expenses.
Lifeline is a health insurance plan which ‘Works for You’ as you want.
POLICY DESIGN
Lifeline is a unique health insurance plan, providing most comprehensive health coverage at an affordable price.
Lifeline is an individual and family oriented health insurance cover which is simple to buy and easy to under-
stand. Some of the key features of Life line are as under:
1. Age Eligibility
Children: The minimum entry age under this policy is 91 days and maximum is 25 years.
Adult: Minimum entry age is 18 years. There is no limit on maximum entry age in this policy.
The policy can be purchased on an Individual basis or on a Family Floater basis. In case of a family floater
policy, one family will share a single sum insured as opted. A floater plan can cover self, spouse and depen
dent children upto age of 25 years. A floater cover can cover a maximum of 2 adults and 4 dependent children
under a single policy.
Customer can buy the policy for one, two or three continuous years at the option of the Insured. ‘One Policy
Year’ shall mean a period of one year from the date of issuance of the policy.
Customer has the option to choose from a wide range of Sum Insured’s available under 3 plans:
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5. Premium
The Premium charged on the Policy will depend on the Sum Insured, Policy Tenure, Age, Policy Type, Zone
of Cover and Optional Covers opted. Additionally the health status of the individual will also be considered
and premium might be loaded depending on the health condition.
For the purpose of calculating premium, the country has been divided into 2 Zones.
Zone 1: Delhi/NCR, Mumbai (inc. Thane and Vashi), Bengaluru, Chennai, Pune, Hyderabad, Kolkata and
Gujarat.
ZONE Discount
Zone 1 0%
Zone 2 15%
e.g, Premium for a 35 year old for a Sum Insured of Rs.5lacs is Rs.5549 in Mumbai (Zone 1) and Rs.4717 in
Nasik (Zone 2) (All premiums are exclusive of service tax)
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PRODUCT BENEFITS TABLE - LIFELINE
Pre and post hospitalization expenses 30/60 days, Covered upto Sum Insured
Other Benefits
- Vaccinations for new born baby in the first year (#) Not Covered
60/90 days, Covered upto Sum Insured 60/180 days, Covered upto Sum Insured
Up to Rs.5,000 Up to Rs.10,000
20% of Base Sum Insured upto a max of 100% 20% of Base Sum Insured upto a max of 100%
Government Hospitals - Covered upto Sum Insured; Government Hospitals - Covered upto Sum Insured;
Other Hospitals - Covered upto Rs.30,000 Other Hospitals - Covered upto Rs.50,000
Annual Annual
Available Available
Available once during the policy year Available once during the policy year
Rs.2,000/day Rs.5,000/day
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Notes:
(2) Disease specific loading for Diabetes, Hypertension & Heart Conditions
(3) Re-load of Sum Insured - Reinstate sum insured upto base sum insured. Applicable for different illness
(4) AYUSH Treatment - Inpatient Treatment taken up in authorized Government Hospitals
(5) Vaccination for Animal Bite (Post Bite Treatment) - OPD Benefit upto defined limit as part of overall limit
(6) Critical Illness need to be diagnosed in India and customer need to take Pre-Authorization before
proceeding for treatment. Critical illnesses covered: Cancer, First Heart Attack, Open Chest CABG, Open
Heart Replacement or Repair of Heart Valves, Coma, Kidney Failure, Stroke, Major Organ/Bone Marrow
Transplant, Permanent paralysis of Limbs, Motor Neurone Disease & Multiple Sclerosis. 20% co-payment
applies for treatment
(7) Preventive Healthcare & Wellness Benefit to offer various health related articles on our website, access to
preferred health maintenance network, etc
(8) 2nd Opinion for following critical illnesses are covered: Cancer, First Heart Attack, Open Chest CABG,
Open Heart Replacement or Repair of Heart Valves, Coma, Kidney Failure, Stroke, Major Organ/Bone
Marrow Transplant, Permanent paralysis of Limbs, Motor Neurone Disease & Multiple Sclerosis
(9) OPD Treatment covers Medical Practitioner Consultation, Medicine and Diagnostic Tests. Dental, Contact
lenses, Spectacles and Hearing Aids are covered once in 2 years with a sublimit of 30% of Sum Insured
(10) Maternity Benefit - Covers up to 2 deliveries if both husband and wife are covered under the same
family floater policy, New Born Baby Cover and Vaccination for new born (only in Elite variant). 36 month
waiting period applies to maternity benefit.
# Vaccinations would be covered till the next policy anniversary after which the new born baby has to be
included in the policy for the coverage to continue.
$ Worldwide Emergency Hospitalization and International Treatment abroad for specified 11 critical illness
cover is excluding US and Canada. However, Customer has option to include US and Canada by paying an
additional premium. This benefit can be availed only at the inception of first policy with us.
Note: Policy offers both individual and family floater cover options with defined relationships allowed of
Husband, Wife & Dependent Children
Maximum Family Combination Allowed: 2 Adults + 4 Children
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POLICY COVERAGE
The policy covers reasonable and customary expenses incurred towards medical treatment taken during the Poli-
cy Period for an Illness or an Accident. The benefits are subject to the Sum Insured, any sub-limit specified in the
Product Benefit Table, the terms, conditions, limitations and exclusions mentioned in the Policy and eligibility
as per the plan opted. The Policy covers the following expenses:
Basic Covers
1. Inpatient Care: Inpatient Care means treatment for which the Insured Person has to stay in a hospital for
more than 24 hours for a covered event. The Policy covers Medical Expenses up to Sum Insured for:
(i) The cost of prosthetics and other devices or equipment if implanted internally during a Surgical
Procedure.
2. Pre & Post hospitalization Medical Expenses: The Policy covers expenses for consultations, investigations
and medicines incurred of an Insured person due to an accident or injury or illness incurred immediately
prior to hospitalisation or incurred post hospitalisation up to the limits specified under the plan opted by
the Insured subject. These are payable for the same illness or treatment as long as we have accepted an
inpatient hospitalization claim for that treatment or illness. These can be claimed only as reimbursements.
3. Day Care Treatment: Day Care Treatment means Medically Necessary Day Care Treatment or Surgery that
require less than 24 hours Hospitalization due to advancement in technology and which is undertaken in
a Hospital/Day Care Center on the recommendation of a Medical Practitioner. Policy Covers Medical
expenses up to Sum Insured for Day-Care Procedures. Any OPD Treatment undertaken in a hospital will
not be covered. Pre & Post hospitalization Medical Expenses are not payable for this benefit.
4. Ambulance Cover: Reasonable charges for ambulance expenses (by surface transport only) incurred to
transfer the insured person following an Emergency to the nearest Hospital, if we accept the in-patient
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claim. Our maximum liability for ambulance expenses is limited up to limit specified in Product Benefits
Table per event of hospitalization is as per the limit specified below:
• the condition of the patient is such that he/she is not in a condition to be removed to a hospital or;
• the patient takes treatment at home on account of non availability of room in a hospital.
Policy Covers Medical expenses up to Sum Insured for treatment taken at home if the treatment continues
for an uninterrupted period of 3 days and the condition for which treatment is taken would otherwise have
necessitated hospitalization as long as either.
(i) the attending medical practitioner confirms that the insured person could not be transferred to a
hospital or
(ii) you satisfy us that a hospital bed was unavailable. Claims for pre-hospitalization expenses up to 30
days shall be payable, however, post-hospitalisation medical expenses shall not be payable.
6. Organ Donor Expenses: Policy Covers Medical expenses up to Sum Insured for an organ donor’s treat
ment for harvesting of the organ provided that:
a. The insured person has been medically advised to undergo an organ transplant
b. The donation conforms to The Transplantation of Human Organs Act 1994 and the organ is for the use
of the insured person;
(b) Costs directly or indirectly associated with the acquisition of the donor’s organ.
7. No Claim Bonus: If no claim has been made by any insured person, we will increase the base sum insured
as per the plan opted (Classic – 10% of Base Sum Insured, Supreme & Elite – 20% of Base Sum Insured)
on each policy year up to a maximum of 50% of base Sum Insured of that policy year for Classic plan and
100% of base Sum Insured of that policy year for Supreme & Elite plan, provided the Policy is renewed
continuously.
If two or more individual Policies of Lifeline are renewed as Family Floater Policy, then the No Claim Bonus
carried to the floater Sum Insured will be the lowest No Claim Bonus available amongst the Insured Persons
in that Family unit. For e.g. if Husband and Wife have individual cover of Rs.5 lacs each and NCB of 40%
and 20% respectively and they decide to renew the policy as Family Floater at the time of renewal, then
NCB carried forward to renewed policy will be 20% (lower NCB) for both the insured.
If the Base Sum Insured is increased/decreased, No Claim Bonus will be calculated on the basis of Base Sum
Insured of the last completed Policy Year and will be capped to max No Claim Bonus allowed for renewed
plan Base Sum Insured.
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If customer has opted for 2 years or 3 years policy, then No Claim Bonus will be added at the end of each
policy year subject to no claim being made in policy year.
Illustration:
Customer has opted for 3 years policy period and sum insured of Rs. 5 Lakhs (Supreme Plan) No claim
is being made in the first year, hence, No Claim Bonus is added at the end of first year i.e. 1 Lakh (20% of
Sum Insured). Second year, no claim being made, hence, No Claim Bonus is added at the end of second year.
Sum Insured after a period of two years will be Rs. 7 Lakhs.
8. Re-load of Sum Insured: Policy will provide Re-load of Sum Insured upto 100% of Base Sum Insured only
once in the policy year, if the Base Sum Insured and No Claim Bonus is used partially or completely due to
claims made and paid or claims made and accepted as payable for one particular Illness during the Policy
Year as per Policy terms and conditions provided that:
(a) It will be applicable only to subsequent claims made by the Insured Person and not against any Illness
(including its complications or follow up) for which a claim has been paid or accepted as payable in the
current Policy Year.
(b) Any unutilized reload sum insured cannot be carried forward to next year.
Claim 2
Claim 1
Scenerio I Scenerio II Scenerio III
Details
Claim for Claim for Claim for Claim for
Husband Husband Husband Wife
Total Sum Insured 5 lacs
Ilness Heart Heart Liver Kidney
Claim Amount 4 lacs 2 lacs 2 lacs 2 lacs
Balance Sum Insured 1 lac
Claim Paid from SI 4 lacs 1 lac 1 lac 2 lacs
Reload of Not Applicable
Applicable Applicable
Sum Insured as same illness
Reload SI 5 lacs 5 lacs
Claim Paid from
0 1 lac 1 lac
Reload
Reload Balance SI 5 lacs 4 lacs 4 lacs
Claim Paid by
1 lac 0 0
Customer
9. Vaccination in case of Animal Bite (in case of Post Bite Treatment): Policy will cover reimbursement
of medical expenses incurred for vaccination including inoculation and immunizations in case of post-
bite treatment up to actuals subject to the limit mentioned below. This will be part of overall sum insured.
Coverage limit will be as per level:
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10. Ayush Treatment: Policy will cover medical expenses for in-patient treatment taken under Ayurveda,
Unani, Sidha and Homeopathy provided the treatment has been undergone in a government hospital or
in any institute recognized by government and/or accredited by Quality Council of India/National Ac
creditation Board on Health. Our maximum liability will be as per below table:
11. Emergency Domestic Evacuation (Available for Supreme & Elite plan only): Policy will cover expenses
of domestic evacuation in case of life threatening emergency condition for treatment of an illness or injury
on the advice of treating doctor subject to:
(a) Treating doctor confirms that insured need to be transferred to another hospital having suitable medical
technology & equipment for treatment.
(b) Evacuation will be from one medical center to another medical center.
(c) Our maximum liability will be as mentioned below:
(d) Any expenses over and above the limit specified above, customer will have to make the payment to
the service provider.
(e) This benefit can be availed once by an Insured Person during a Policy Year.
(f) This benefit is on per Insured Person basis.
12. Worldwide Emergency Hospitalization (excluding US and Canada) (available for Elite Plan only):
Policy will cover medical expenses of the insured person upto 50% of Base Sum Insured upto max of Rs.20
lacs incurred outside India as per the limit specified, provided:
(a) The treatment is medically necessary and has been certified as an Emergency by a Medical Practitio
ner and such treatment cannot be postponed until the insured person has returned to India.
(b) The medical expenses payable shall be limited to Inpatient Hospitalization only.
(c) Each admissible claim will be subject to a deductible of USD 1000.
(d) Claim will be settled on cashless as well as reimbursement basis. Any hospitalization should be
intimated to us within 24 hours of hospitalization.
(e) The payment of any claim under this Benefit will be based on the rate of exchange as on the date of
payment to the Hospital published by Reserve Bank of India (RBI) and shall be used for conversion
of foreign currency into Indian rupees for payment of claim. If on the date of discharge, RBI rates
are not published, the exchange rate next published by RBI shall be considered for conversion.
(f) This benefit is available Worldwide excluding US and Canada. However, customer has an option to
include treatment in US and Canada by paying additional premium.
(g) Re-load benefit will not be triggered for this benefit.
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13. International Treatment abroad for specified 11 critical illnesses (excluding US and Canada)
(available for Elite Plan only):
We will cover medical expenses of the insured person incurred outside India for below mentioned 11
specified critical illnesses:
1. Cancer of Specified Severity
2. First Heart Attack of Specified Severity
3. Open Chest CABG
4. Open Heart Replacement or Repair of Heart Valves
5. Coma of Specified Severity
6. Kidney Failure requiring Regular Dialysis
7. Stroke resulting in Permanent Symptoms
8. Major Organ/Bone Marrow Transplant
9. Permanent paralysis of Limbs
10. Motor Neurone Disease with Permanent Symptoms
11. Multiple Sclerosis with Persisting Symptoms
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Us. There is a sub-limit on maternity expenses as shown under below table. Maternity benefits are paid
only twice during the lifetime of the Policy including any of its renewals. However, expenses in respect of
harvesting and storage of stem cells are not covered. In case, customer is porting from any other policy pro
viding maternity benefit, the respective waiting period served in that policy will be considered as waiting
period waiver in Lifeline policy as per portability guideline.
New Born Baby: The new born baby will be covered as an insured person from birth. We will cover
medical expenses towards the medical treatment of the Insured Person’s new born baby while the Insured
Person is Hospitalized as an Inpatient for delivery and we have accepted the maternity claim as payable.
There is a sub-limit on maternity expenses as shown under below table.
Vaccination for New Born Baby: We will cover Reasonable & Customary Charges for vaccination of the
new born baby, if we have accepted the maternity claim as payable, until the new born baby completes
one year. If the policy ends before the baby completes one year, then we will cover the vaccinations only if
the baby has been added as an insured person at the time of renewal. There is a sub-limit on maternity
expenses as shown under below table.
Maternity Benefits
Vaccinations for
new born baby in Covered upto 10,000
the first year
List of Vaccinations
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15. OPD Treatment (Available only for Elite Plan): We will cover reasonable & customary charges upto the
maximum of Rs. 10,000 for Insured Person’s medically necessary consultation with a Medical Practitioner,
as an OPD Treatment to assess the Insured Person’s health condition for any illness. We will also pay for
any diagnostic tests prescribed by the medical practitioner and medicines purchased under and supported
with a Medical Practitioner’s prescription.
We will also cover the Reasonable & Customary Charges for Dental OPD Treatment, Cost of Spectacles,
Contact Lenses and Hearing Aids once in 2 years with a sublimit of 30% of OPD Treatment.
This benefit is available to those insured person who have attained the age of 18 years or above on the
Policy Period Start Date.
This benefit is provided irrespective of any claim being made in the Policy Year.
17. Second Opinion for critical illnesses (Available for Supreme & Elite Plan only): Policy will cover ex
penses of second opinion to the insured person if he is diagnosed with any of the below mentioned 11
critical illnesses:
1. Cancer
2. First Heart Attack
3. Open Chest CABG
4. Open Heart Replacement or Repair of Heart Valves
5. Coma
6. Kidney Failure
7. Stroke
8. Major Organ/Bone Marrow Transplant
9. Permanent paralysis of Limbs
10. Motor Neurone Disease
11. Multiple Sclerosis
This benefit is available only once during the policy year. Benefit is available only for adults.
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18. Preventive Healthcare & Wellness
We will provide various Preventive Healthcare & Wellness related services that will help the insured person
to assess their health status and aid in improving their overall well being. Various Preventive Healthcare &
Wellness services include Health related articles, access to various preferred health maintenance network
etc.
Health and Wellness Services shall broadly include following set of Services.
• There shall be a microsite on Royal Sundaram website which shall be updated every fortnight
• This microsite shall provide a list of new health articles (articles based on 100 differential health
topics.
• There shall be atleast 30 such publications in a year and each publication will consist of 6 health
related articles on differential topics.
i. There shall be a link on Royal Sundaram website in the form of a micro website in connection with
providing Doctor on chat facility on Royal Sundaram website.
ii. All the queries posted under this section shall be responded to the customer by e-mail within 24
hours from query raised.
C. Discount Services:
1. Policyholders will be issued e-cards which will be downloaded from the Royal Sundaram’s website
by filling up few prescribed details i.e. login ID, password etc.
2. Policyholder can avail a minimum discount in the range of 10-25% by displaying co-branded health
e-card to various health and wellness centres having tie-ups Royal Sundaram’s designated Service
Providers. However, policyholder shall directly pay the balance amount to the merchant from where
the service is availed.
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Optional Benefits
1. Top-up Plan (on Annual Aggregate Deductibles) –Available only for Classic and Supreme
Top-up plan is a modification of existing cover to annual aggregate deductible by which discount premium
will be available .You can choose from one of six optional deductibles of Rs 1 lac, Rs 2 Lacs, Rs 3 lacs, Rs.
4 Lacs, Rs 5 Lacs and Rs.10Lacs. You can choose to the take the top up cover under Classic & Supreme plan.
If a top-up plan (on annual aggregate deductible) is chosen then the insured person shall bear all assessed
claim amounts payable under the policy up to the deductible amount, under his policy for any Policy Year.
Our liability to make payment under the Policy in respect of any claim made in that Policy Year will only
commence once the Deductible has been exhausted.
Any claim amount that is assessed to be payable by Royal Sundaram under this policy and is borne by the
insured person (even if paid for through another Health Insurance Policy) will be accepted as reason of
deductible exhaustion.
Insured Person should submit all the claim documents to us to calculate the exhaustion of deductible on
aggregate basis. We will inform the insured person once the deductible amount is exhausted and any claim
(assessed to be payable) exceeding the deductible will be paid by us.
Top-up Illustration
Customer has an existing policy with SI of Rs.2lacs from another company. Customer opts for a Top-up
Plan with a deductible of Rs.2lacs and Sum Insured of Rs.3lacs
C Claim
Available Sum Claim amount Claim
Amount Deductible Balance
A Insured in paid by the other Amount paid
Assessed by Exhaustion Deductible
L Lifeline Policy insurance policy by Us
Us
C
U At
- - Rs 200,000 Rs 300,000 - -
L Inception
A Claim 1 Rs 20,000 Rs 20,000 Rs ,80,000 Rs 300,000 Rs 20,000 0
T
I Claim 2 Rs 1,90,000 Rs 1,80,000 0 Rs 300,000 Rs 1,80,000 Rs 10,000
O
N Claim 3 Rs 3,60,000 0 0 Rs 290,000 0 Rs. 2,90,0000
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2. Hospital Cash
If the insured person is hospitalized and if We have accepted an inpatient care hospitalization claim under
the base plan, We will pay the hospital cash amount as opted by you for each continuous and completed
period of 24 hours of hospitalization provided that:
(a) You should have been hospitalized for a minimum period of 48 hours continuously;
(b) We will not make any payment under this optional benefit in respect of an Insured Person for more
than 30 days of hospitalization in total under any policy year;
(c) We will not make any payment under this optional benefit for any diagnosis or treatment arising
from or related to pregnancy (whether uterine or extra uterine), childbirth including caesarean
section, medical termination of pregnancy and/or any treatment related to pre and post natal care
of the mother or the new born baby.
3. Include US and Canada for Worldwide Emergency Hospitalization and International Treatment for
11 specified Critical Illnesses.
Customer can opt to include US and Canada for Worldwide Emergency Hospitalization and International
Treatment for 11 specified Critical Illness. This benefit can be opted at the inception of first policy with Us.
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TERMS AND CONDITIONS
Standard Terms and Conditions
A. Disclosure to Information Norm
The policy shall be null and void and no benefit shall be payable in the event of untrue or incorrect
statements, misrepresentation, mis-description or non-disclosure of any material particulars in the
proposal form, personal statement, declaration, claim form declaration, medical history on the claim form
and connected documents, or any material information having been withheld by Insured or any one
acting on Insured Person behalf, under this Policy. Insured further understand and agree that We may at
Our sole discretion cancel the Policy and the premium paid shall be forfeited to Us.
C. Reasonable Care
The Insured Person shall take all reasonable steps to safeguard against any Accident or Illnesses that may
give rise to any claim under this Policy.
D. Material Change
It is a Condition Precedent to the Our’s liability under the Policy that the Policyholder shall immediately
notify Us in writing of any material change in the risk on account of change in nature of occupation or
business at his own expense (refer Annexure III). We may, in its discretion, adjust the scope of cover and/
or the premium paid or payable, accordingly. Insured must exercise the same duty to disclose those matters
to Us before the Renewal, extension, variation, endorsement or reinstatement of the contract.
E. Subrogation
The Insured Person shall do and concur in doing and permit to be done all such acts and things as may be
necessary or required by Us, before or after indemnification, in enforcing or endorsing any rights or
remedies, or of obtaining relief or indemnity, to which We are or would become entitled or subrogated.
Neither You nor any Insured Person shall do any acts or things that prejudice these subrogation rights
in any manner. Any recovery made by Us pursuant to this clause shall first be applied to the amounts paid
or payable by Us under this Policy and the costs and expenses incurred by Us in effecting the recovery,
whereafter We shall pay the balance amount to Insured Person. This clause shall not apply to any Benefit
offered on a fixed benefit basis (like Hospital Cash benefit).
F. Contribution
If two or more policies are taken by Insured Person during the same period from one or more Insurers to
indemnify treatment costs and the amount of claim is within the Sum Insured limit of any of the policies,
Insured Person will have the right to opt for a full settlement of Insured Person’s claim in terms of any of
Insured Person’s policies.
Where the amount to be claimed exceeds the Sum Insured under a single policy after considering
Deductible, Co-payments (if applicable), Insured Person can choose the insurer with which Insured
Person would like to settle the claim. Wherever We receive such claims We have the right to apply the
Contribution clause while settling the claim.
The policyholder may be changed only at the time of Renewal of the Policy. The new Policyholder must be
a member of the Insured Person’s immediate family. Such change would be solely subject to Our
discretion and payment of premium by Insured Person. The renewed Policy shall be treated as having been
renewed without break.
The Policyholder may be changed upon request in case of his demise.
I. No Constructive Notice
Any knowledge or information of any circumstances or condition in relation to the Policyholder/Insured
Person which is in Our possession and not specifically informed by the Policyholder/Insured Person shall
not be held to bind or prejudicially affect Us notwithstanding subsequent acceptance of any premium.
Insured Person may terminate this Policy during the Policy Period by giving Us at least 30 days prior
written notice. We shall cancel the Policy and refund the premium for the balance of the Policy Period
in accordance with the table below provided that no claim has been made under the Policy by or on
behalf of any Insured Person.
2. Automatic Cancellation:
a. Individual Policy:
The Policy shall automatically terminate on death of the Insured Person.
b. Family Floater Policies:
The Policy shall automatically terminate in the event of the death of all the Insured Persons.
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c. Refund:
A refund in accordance with the table in Section 5(k)(1) above shall be payable if there is an
automatic cancellation of the Policy provided that no claim has been filed under the Policy by or on
behalf of any Insured Person.
3. Cancellation by Us:
Without prejudice to the above, We may terminate this Policy during the Policy Period by sending 30
days prior written notice to Insured Person’s address shown in the Schedule of Insurance Certificate
without refund of premium if:
I. You or any Insured Person or any person acting on behalf of either has acted in a dishonest or
fraudulent manner under or in relation to this Policy;
II. You or any Insured Person has not disclosed any true , complete and all correct facts in relation to
the Policy and/or;
For avoidance of doubt, it is clarified that no claims shall be admitted and/or paid during the notice period
by Us in relation to the Policy.
L. Fraudulent claims
If a claim is in any way found to be fraudulent, or if any false statement, or declaration is made or used in
support of such a claim, or if any fraudulent means or devices are used by the Insured Person or any false
or incorrect Disclosure to Information Norms or anyone acting on behalf of the Insured Person to obtain
any benefit under this Policy, then this Policy shall be void and all claims being processed shall be forfeited
for all Insured Persons and all sums paid under this Policy shall be repaid to Us by all Insured Persons who
shall be jointly liable for such repayment.
M. Limitation of Liability
If a claim is rejected or partially settled and is not the subject of any pending suit or other proceeding or
arbitration, as the case may be, within twelve months from the date of such rejection or settlement the
claim shall be deemed to have been abandoned and Our liability shall be extinguished and shall not be
recoverable thereafter.
N. Records to be maintained
You or the Insured Person, as the case may be shall keep an accurate record containing all relevant medical
records and shall allow Us or our representative(s) to inspect such records. You or the Insured Person as
the case may be, shall furnish such information as may be required by Us under this Policy at any time
during the Policy Period or until final adjustment (if any) and resolution of all Claims under this Policy.
O. Territorial Jurisdiction
The geographical scope of this Policy applies to events within India other than for Worldwide Emergency
Hospitalization and International Treatment for 11 specified Critical Illness. However, all admitted or
payable claims shall be settled in India in Indian rupees other than for Worldwide Emergency
Hospitalization and International Treatment for 11 specified Critical Illness.
P. Policy Disputes
Any and all disputes or differences under or in relation to this Policy herein shall be determined by Indian
law and shall be subject to the jurisdiction of the Indian Courts.
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Q. Loading/Co-payment
We shall apply a risk loading on the premium payable or Co-payment for certain specific conditions as per
Our board approved underwriting policy (based upon the declarations made in the proposal form and
the health status of the persons proposed for insurance), which shall be mentioned specifically in the
Schedule of Insurance Certificate. The maximum risk loading applicable shall not exceed 150% per
diagnosis / medical condition and an overall risk loading of 200% per person. These loadings are applied
from the inception of the initial Policy including subsequent Renewal(s) with Us or on the receipt of
a request for increase in Sum Insured (for which the loading shall be applied on the increased Sum
Insured). The maximum risk Co-payment shall not exceed 20% per diagnosis/medical condition and an
overall risk co-payment of 20% per person.
We will inform You about the applicable risk loading or Co-payment through post/courier/email/phone.
You shall revert to Us with your written consent and additional premium (if any), within 15 days of the
issuance of such counter offer. In case, You neither accept the counter offer nor revert to Us within 15 days,
We shall cancel Your application and refund the premium paid within the next 15 days.
R. Portability Benefit
You can port Your existing health insurance policy from another company or from existing product of
Royal Sundaram to Lifeline, provided that:
i. You have been covered under an Indian retail health insurance policy from a Non-life/Stand Alone Health
insurance company registered with IRDA without any break.
ii. We should have received Your application for Portability with complete documentation at least 45 days
before the expiry of Your present period of insurance.
iii. If the Sum Insured under the previous Policy is higher than the Sum Insured chosen under this
Policy, the applicable waiting periods under Section 4(a), 4(b), 4(c), 4(d) and 4(e) as mentioned in
policy document shall be reduced by the number of months of continuous coverage under such health
insurance policy with the previous insurer to the extent of the Sum Insured and the eligible
Cumulative Bonus under the expiring health insurance policy.
iv. In case the proposed Sum Insured opted for under Our Policy is more than the insurance cover under
the previous policy, then all applicable waiting periods under Section 4(a), 4(b), 4(c), 4(d) and 4(e)
as mentioned in policy document and shall be applicable afresh to the amount by which the Sum
Insured under this Policy exceed the total of Sum Insured and eligible Cumulative Bonus under the
expiring health insurance policy.
v. All waiting periods under Section 4(a), 4(b), 4(c), 4(d) and 4(e) as mentioned in policy document
shall be applicable individually for each Insured Person and claims shall be assessed accordingly.
vi. If You were covered on a floater basis under the expiring Policy and apply for a floater cover under this
Policy, then the eligible Cumulative Bonus to be carried forward on this Policy shall also be available
on a floater basis.
vii. If You were covered on an individual basis in the expiring Policy then the eligible Cumulative Bonus to
be carried forward on this Policy shall be available on an individual basis.
For the purpose of this provision, eligible Cumulative Bonus shall mean the Cumulative Bonus which You
or the Insured Person would have been eligible for had the same policy been Renewed with the existing
insurance company.
It is further agreed and understood that:
a. Portability benefit will be offered to the extent of sum of previous Sum Insured and accrued
Cumulative Bonus (if opted for), and Portability shall not apply to any other additional increased Sum
Insured.
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b. We may subject Your proposal to Our medical underwriting, restrict the terms upon which We may of
fer cover, the decision as to which shall be in Our sole and absolute discretion.
c. There is no obligation on Us to insure all Insured Persons on the proposed terms, even if You have
given Us all documentation.
d. We should have received the database and claim history from the previous insurance company for Your
previous policy.
The Portability provisions will apply to You, if You wish to migrate from this Policy to any other health
insurance policy on Renewals.
In case You have opted to switch to any other insurer under portability provisions and the outcome of
acceptance of the portability request is awaited from the new insurer on the date of renewal:
i. We may upon Your request extend this Policy for a period of not less than one month at an additional
premium to be paid on a pro-rata basis.
ii. If during this extension period a claim has been reported, You shall be required to first pay the full
premium so as to make the Policy Period of full 12 calendar months. Our liability for the payment of
such claim shall commence only once such premium is received. Alternatively, We may deduct the
premium for the balance period and pay the balance claim amount if any and issue the Policy for the
remaining period.
S. Renewal of Policy
i. This Policy will automatically terminate at the end of the Policy Period. This Policy is ordinarily
renewable on mutual consent for life, subject to application of Renewal and realization of Renewal
premium. All Renewal application should reach Us on or before the Policy Period End Date.
ii. We may in Our sole discretion, revise the Renewal premium payable under the Policy provided that
revision to the Renewal premium are in accordance with the IRDA rules and regulations as applicable
from time to time. Renewal premiums will not alter based on individual claims experience. We will
intimate Insured Person of any such changes at least 3 months prior to date of such revision or
modification.
iii. The premium payable on renewal shall be paid to Us on or before the Policy Period End Date and in
any event before the expiry of the Grace Period. For the purpose of this provision, Grace Period means
a period of 30 days immediately following the Policy Period End Date during which a payment can be
made to renew this Policy without loss of continuity benefits such as Waiting Periods and coverage of
Pre Existing Diseases. Coverage is not available for the period for which premium is not received by Us
and We shall not be liable for any Claims incurred during such period. The provision of Section 64VB
of the Insurance Act shall be applicable.
iv. Renewal of the Policy will not ordinarily be denied other than on grounds of moral hazard, misrepre
sentation or fraud or non-cooperation by Insured Person.
v. We reserve the right to carry out underwriting in relation to any alterations like increase/decrease in
Sum Insured, change in plan/coverage, addition/deletion of members, addition/deletion of Medical
Conditions, request at the time of Renewal of the Policy. We reserve Our right in relation to acceptance
of the request for changes on Renewal. The terms and conditions of the existing Policy will not be
altered.
vi. This product may be withdrawn by Us after due approval from the IRDA. In case this product is
withdrawn by Us, this Policy can be renewed under the then prevailing Health Insurance Product or its
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nearest substitute approved by IRDA. We shall duly intimate Insured Person regarding the withdrawal
of this product and the options available to You at the time of Renewal of this Policy.
vii. In case of floater policies, children attaining 25 years at the time of renewal will be moved out of the
floater into an individual cover however all continuity benefits on the policy will remain intact.
Cumulative Bonus earned on the Policy will stay with the floater policy.
Any communication or notice or instruction under this Policy shall be in writing and will be sent to:
iii. No insurance agents, brokers, other person or entity is authorized to received any motice on behalf of
Us unless explicitly stated in writing by Us
iv. Notice and instructions will be deemed served 10 days after posting or immediately upon receipt in the
case of hand delivery, facsimile or e-mail.
U. Nominee
You are mandatorily required at the inception of the Policy to make a nomination for the purpose of
payment of claims, under the Policy in the event of death.
Any change of nomination shall be communicated to Us in writing and such change shall be effective only
when an endorsement on the Policy is made by Us.
In case of any Insured Person other than You under the Policy, for the purpose of payment of claims in the
event of death, the default nominee would be You.
W. Complete Discharge
We will not be bound to take notice or be affected by any Notice of any trust, charge, lien, assignment or
other dealing with or relating to this Policy. The payment made by Us to You/Insured Person or to Your
Nominee/Legal Representative or to the Hospital, as the case may be, of any Medical Expenses or
compensation or benefit under the Policy shall in all cases be complete, valid and construe as an effectual
discharge in favour of Us.
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EXCLUSIONS
We shall not be liable under this Policy for any claim in connection with or in respect of the following:
We will not cover any treatment taken during the first 30 days since the date of commencement of the
Policy, unless the treatment needed is the result of an Accident/Injury. This exclusion shall not apply for
any subsequent and continuous Renewals of Your Policy provided that there is no break in the insur
ance cover or Policy is enforced with any other Insurance Company (Non-Life/Health Insurance
Company).
B. Pre-Existing Diseases
Claim will not be admissible for any Medical Expenses incurred as Hospitalization Expenses for diagnosis/
treatment of any Pre-existing Diseases;
(i) for Classic plan, until 48 months of continuous coverage have elapsed since the inception of the
first Policy with Us;
(ii) for Supreme plan, until 36 months of continuous coverage have elapsed since the inception of the
first Policy with Us;
(iii) for Elite plan, until 24 months of continuous coverage have elapsed since the inception of the first
Policy with Us.
Where the Policy is renewed for enhanced Sum Insured, waiting periods would start and apply afresh for
the amount of increase in Sum Insured
C. Specific Waiting Period
A waiting period of 24 months shall apply and will be covered from the commencement of the 3rd Policy Year
as long as the Insured Person has been insured continuously under the Policy without any break, to the
treatment of the following, whether medical or surgical for all Medical Expenses along with their
complications on treatment towards;
1. Cataract
3. Hernia / Hydrocele
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10. Sinusitis / Deviated Nasal Septum / Tympanoplasty / Chronic Suppurative Otitis Media
If these diseases are pre-existing at the time of proposal or subsequently found to be pre-existing the
pre-existing waiting periods shall apply.
A special waiting period not exceeding 48 months, may be applied to Individual Insured Persons
depending upon declarations on the proposal form and existing health conditions. Such waiting periods
shall be specifically stated in the Schedule of Insurance Certificate and will be applied only after receiving
Your specific consent.
E. Permanent Exclusions
We will not be liable under any circumstances, for any claim in connection with or with regard to any of
the permanent exclusions and any such other exclusions as may be specified in the Schedule of Insurance
Certificate.-. The detailed list of Permanent Exclusions has been mentioned under Policy Wording
Document. Please refer Policy Wording for the aforesaid list.
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LET’S CHECK YOUR INSIGHT
Last few pages have assisted to understand the product Lifeline in a best possible manner. Hence, this section has
been designed to check and verify your understanding of the Product. Answer the following questions with a ‘Yes’
or ‘No’. Royal Sundaram will pay the claim if:
3. Sunita had an emergency appendicitis operation in the first month of her policy?
4. Ramaya had a cavity in her tooth for which she had root canal therapy?
5. Rekha has been taking treatment for T.B. for past one year and this is her first policy here?
6. Rakhi has been hospitalized due to liver problem from excessive drinking?
7. Manish has to undergo multiple surgeries for his deformed leg which is present since birth?
8. Sheenam has dental surgery because an accident resulted in her teeth falling out?
11. Vishwa has taken a policy and opted for a sum Insured of Rs. 4 Lakhs. He has claimed an amount of
Rs. 2.5 Lakhs when he was hospitalized for some Kidney ailment. He has been again hospitalized for some
liver ailment in the same policy year and claimed an amount of Rs. 2.5 Lakhs? Whether his entire claim will
be accepted or not?
12. Sunil has bought Supreme plan of the Lifeline and has made a claim of Rs. 5,900 against the animal bite
treatment. Whether his entire claim is acceptable?
13. Vishal has bought Elite Plan of Lifeline and has flown to Canada for Treatment of one of the specified Critical
Illness. He has spent an amount of Rs. 4.2 Lakhs on the return Airfare. Whether entire amount of Rs. 4.2 Lakhs
can be re-imbursed ?
14. Annual Health Check-up is available for all the three plans of Lifeline?
15. There is an option to remove initial waiting period in case of Elite plan of the Policy?
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PREMIUM CALCULATION
Example 1:
(For Zone 1)
SI 5 lac
Age 40
Family combination 2A+2C
Location Chennai
Policy period 2 Year
Hospital cash benefit, opted Yes
Top up plan (Deductible, opted) 2 lac
Premium Calculation
First of all, we will look for the premium amount for SI 5 Lacs at age 40 from the table of family combination
2A+2C.
As the policy period is opted as 2 years, will look at the age of 41 in the same table for SI 5 Lacs.
By adding the above two premiums, we get premium for 2 years policy period.
Now, as the location comes under Zone 1, this proposal is not applicable for zonal discount.
By applying above discounts on the premium calculated at step 3, we get below premium:
Now, the proposer opted for Top-up plan of 2 lac, for which the factor is 75%. So, the premium after applying
this factor to the premium calculated at step 6:
In this example, proposer has taken hospital cash option and this is a multiyear policy period.
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Hence we will apply loading for hospital cash loading and apply a discount for multiyear policy period to the
premium calculated at step 3 as shown below:
Now we add amounts calculated at step 8 and step 11 to get the pre-service-tax premium as shown in step 12
After applying service tax of 14%, we get the final premium as shown in step 14:
Example 2:
(For Zone 2)
SI 5 lac
Age 40
Family combination 2A+2C
Location Madurai
Policy period 2 Year
Hospital cash benefit, opted Yes
Top up plan (Deductible, opted) 2 lac
Premium Calculation
First of all, we will look for the premium amount for SI 5 Lacs at age 40 from the table of family combination
2A+2C.
As the policy period is opted as 2 years, will look at the age of 41 in the same table for SI 5 Lacs.
By adding the above two premiums, we get premium for 2 years policy period.
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By applying above discounts on the premium calculated at step 3, we get below premium:
Now, the proposer opted for Top-up plan of 2 lac, for which the factor is 75%. So, the premium after applying
this factor to the premium calculated at step 6:
In this example, proposer has taken hospital cash option and this is a multiyear policy period.
Hence we will apply loading for hospital cash loading and apply a discount for multiyear policy period to the
premium calculated at step 3 as shown below:
Now we add amounts calculated at step 8 and step 11 to get the pre-service-tax premium as shown in step 12:
After applying service tax of 14%, we get the final premium as shown in step 14:
Example 3:
(For Elite)
Plan Elite
SI 50 Lacs
Age 40
Family combination 2A+2C
Location Delhi
Policy period 2 Year
Hospital cash benefit, opted Yes
Top-up Plan Not Applicable
Opted for hospitalization in US/Canada Yes
Premium Calculation
First of all, we will look for the premium amount for Elite SI 50 Lacs at age 40 from the table of family
combination 2A+2C.
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As the policy period is opted as 2 years, will look at the age of 41 in the same table for Elite SI 50 Lacs.
By adding the above two premiums, we get premium for 2 years policy period.
As the insured opted for international hospitalization in US/Canada, we need to apply 8% loading to table pre-
mium, as shown below:
Now, as the location comes under Zone 1, this proposal is not applicable for zonal discount.
By applying above discounts on the premium calculated at step 5, we get below premium:
Step 8 Total Premium with Zonal and multi year 1,92,731 =2,08,357*(1-0%) *(1-
policy-period discount 7.5%)
In this example, proposer has taken hospital cash option and this is a multiyear policy period.
Hence we will apply loading for hospital cash loading and apply a discount for multiyear policy period to the
premium calculated at step 3 as shown below:
Now we add amounts calculated at step 8 and step 11 to get the pre-service-tax premium as shown in step 12:
After applying service tax of 14%, we get the final premium as shown in step 14:
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UNDERWRITING PROCESS
Introduction to underwriting
The term refers to the process by which an insurance company decides whether it can accept the risk offered to it
and if it accepts the risk then at what rate and at what terms and conditions.
Underwriters will evaluate the risk and exposures of potential clients. They decide whether to insure the clients,
based on the amount of coverage the client seeks and any loading or co-payment to be applied. The function of
the underwriter is to underwrite business that will make the insurance company profitable and to protect the
company from risks that they feel will be loss making.
The information used to evaluate the risk of an applicant for insurance will depend on the type of coverage
involved. For example, in underwriting for Health Insurance, medical underwriting may be used to examine
the applicant’s present and previous health status and other factors such as age and occupation. The factors
that insurers use to classify risks should be objective, clearly related to the likely cost of providing the coverage,
practical to administer, consistent with applicable law and designed to protect the long-term viability of the
insurance programme.
Royal Sundaram’s underwriting philosophy aims to be objective risk assessment based on medical facts deter-
mined by information presented in the proposal form, medical tests and any other information that may have
been shared by the customer for the purpose of taking a Royal Sundaram health insurance policy.
The primary information required for underwriting is sourced from the proposal form and includes:
1. Applicant’s name, date of birth, and address, as well as proof of ID and age, if necessary.
2. Above mentioned details of all dependants to be covered by the policy.
3. Any existing health insurance policy details and claims history, if applicable.
4. Disclosure of any pre-existing medical conditions, habits with details.
5. Medical history report for applicant and dependants, if necessary.
6. Height and Weight.
Step 1
The screening is done in two parts. The first part is at the branch where the application is logged in and the second
part can be managed by the Underwriting department.
Step 2
The branch operations team will also check and ensure screening of the answers to all the six questions medical
question and 3 lifestyle related question in the proposal form.tedicines or drugs on a regular basis?
1. Within the last 2 years have you consulted a doctor or healthcare professional? (other than Preventive Health
Check-up or Pre Employment Health Check-up)
2. Within the last 2 years have you underwent for any detailed investigation (e.g. X-ray, CT Scan, biopsy, MRI,
Sonography, etc) (other than Preventive Health Check-up or Pre Employment Health Check-up)
3. Within the last 5 years have you been to a hospital for an operation/medical treatment?
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5. Within the last 3 months have you experienced any health problems or medical conditions which you have
not seen a doctor for?
6. Have any of the person proposed to be insured ever suffered from or taken treatment, or hospitalized for or
have been recommended to take investigations/medication/surgery or undergone a surgery for any of the
following – Diabetes; Hypertension; Ulcer/Cyst/Cancer; Cardiac Disorder; Kidney or Urinary Tract Disorder;
Disorder of muscle/bone/joint; Respiratory disorder; Digestive tract or gastrointestinal disorder; Nervous
System disorder; Mental Illness or disorder; HIV or AIDS
If any of these habits has been in the past please mention the year of stopping it & the reason for doing the
same
_____________________________________________________________________________________________
_____________________________________________________________________________________________
If all questions are answered with “NO” and BMI is less than 33 the application is processed accordingly with
acceptance and issuance of policy certificate. The risk is hedged against the declaration of the pre-existing
condition rule and the list of permanent exclusions, sum assured and specific waiting periods.
Step 3
If answer to any of these 6 medical questions is ‘Yes’ or any other 4 conditions (Age, Sum Insured, BMI or Porta-
bility) is triggered, the case will be sent for medical underwriting. Underwriter will call the customer and depend-
ing upon the response to medical question in Proposal Form and ask another 15 to 20 questions.
Step 4
Depending upon the response to these further questions, underwriter will take further action:
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Step 5
Underwriting Decisions
Upon full assessment of facts, the underwriter, with possibly additional opinion, has discretion to decide wheth-
er the applicants declared condition presents a future risk.
PROPOSAL FORM
A proposal form is the most important document in insurance. It captures essential information necessary for
the company to issue a policy. Information in the proposal form is necessary to ensure that the company is aware
of the risk profile of people it is taking in the insurance pool. Based on the principle of utmost good faith, the
statements made by the proposer in the proposal form are assumed to be true and correct. This data is used to
ascertain broadly the physical and occupational hazard. The moral hazard, on the other hand, is broadly judged
by the proposal form as well as the Medical Examiner’s Report and the Advisor’s confidential Report. Correct
evaluation can be made if the relevant information is carefully and truthfully recorded.
If it is found that an insured person has not disclosed, suppressed, intentionally misrepresented or attempted
to conceal any material aspects of the risk, the insurer will be entitled to avoid any payment of claims under the
policy. The non-disclosure or distortion of information may happen due to ignorance or due to treating it as of
no consequence. In their enthusiasm for procuring business or in any other circumstance, the agent or the sales
staff should not become a party to such wrong statements.
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ACTIVITY: FILLING THE PROPOSAL FORM
Fill a proposal form provided in Annexure for the person sitting next to you. You will be assessed for complete-
ness, accuracy and speed.
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Collection of Address Proof of Customers:
Zone 2 : All customers are required to submit the address Proof. Address Proof should be in the name of the
Proposer.
1. Passport
2. Voter ID card
3. Driving License
4. Aadhar card
5. Landline/Mobile bill
Since the amount of premium is determined on the basis of age of eldest member, all applications wherein age
of the eldest member among the applicants is more than 45 years, Age proof of the eldest member needs to be
collected for both Zone-1 and Zone-2.
1. Passport
2. Driving License
3. PAN Card
4. Voter ID
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CLAIMS PROCESS
Under an Insurance contract, the insurer makes a promise to pay for the loss on happening of the insured event.
On happening of the insured event, the insured or his beneficiary asks the insurer to perform his promise and
thus a claim arises. A claim has to be handled delicately as the policyholders tend to look at any delay as a breach
of contract. The insurer, however, has to ensure that only genuine claims get cleared so that fraudulent tendencies
of policyholders are arrested. This is very essential for the success of any insurance company.
Royal Sundaram’s claims services are designed to ensure that the claim process is simple and convenient to the
customer. It is our constant endeavour to provide quality service to our customers by fair, prompt and efficient
claim settlement.
Our claim department has a firm commitment to leading the industry by providing the highest quality service to
our customers.
Our continuing dedication to improving every aspect of our claims operation is guided by the belief that cus-
tomer satisfaction is the ultimate measure of our performance.
CLAIMS PROCEDURE
1.1 Claim Intimation
I. Cashless claims
a. Claim Intimation to TPA 3 days in advance for planned admission and within 48 hours of
hospitalization in case of emergency admission, shall be given by the insured.
In the event of an Emergency, the Insured Person or Network Hospital shall call Our Service Provider
immediately, on the helpline number specified in the Insured Person’s Schedule of Insurance Certificate,
requesting for a pre-authorization for the medical treatment required;
Our Service Provider will evaluate the request and the eligibility of the Insured Person under the Policy and
call for more information or details, if required;
Our Service Provider will communicate directly to the Hospital whether the request for pre-authorization
has been approved or denied;
If the pre-authorization request is approved, Our Service Provider will directly settle the claim with the
Hospital. Any additional costs or expenses incurred by or on behalf of the Insured Person beyond the
limits pre-authorized by the Service Provider shall be borne by the Insured Person;
It is agreed and understood that We shall not cover any costs or expenses incurred in relation any persons
accompanying the Insured Person during the period of Hospitalization, even if such persons are also In
sured Persons.
a. In the event of the diagnosis of a Specified Critical Illness, the Insured Person should call Our Service
Provider immediately and in any event before the commencement of the travel for treatment overseas,
on the helpline number specified in the Schedule of Insurance Certificate requesting for a
pre-authorization for the treatment;
b. Our Service Provider will evaluate the request and the eligibility of the Insured Person the Policy and
call for more information or details, if required.
c. Our Service Provider will communicate directly to the Hospital and the Insured Person whether the
request for pre-authorization has been approved or denied.
f. If the pre-authorization request is approved, Our Service Provider will directly settle the claim with the
Hospital. Any additional costs or expenses incurred by or on behalf of the Insured Person beyond the
limits pre-authorized by the Service Provider or at any Non-Network Hospital shall be borne by the
Insured Person.
3 Claim Processing & settlement – reimbursement claims (for Domestic and Worldwide Emergency
Hospitalization claims) and pre-post hospitalization claims
• Notice of claim: Preliminary notice of claim with particulars relating to Policy number, Name of the
Insured Person in respect of whom claim is made, nature of illness/injury and name and address
of the attending hospital, should be given to the Insurer within 72 hours before admission incase
of planned hospitalization, and not later than 48 hours or before discharge, in case of emergency
hospitalization.
• Submission of claim: The insured shall submit the claim form along with attending physician’s
certificate duly filled and signed in all respects with the following claim documents not later than 30
days from the date of discharge.
2. Test reports and prescriptions relating to First / Previous consultations for the same or related illness.
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3. Case history / Admission-discharge summary describing the nature of the complaints and its
duration, treatment given, advice on discharge etc issued by the Hospital.
5. Hospital Receipts / bills / cash memos in Original (including advance and final hospital settlement
receipts).
6. All test reports for X-rays, ECG, Scan, MRI, Pathology etc., including doctor’s prescription advising
such tests/investigations (CDs of angiogram, surgery etc need not be sent unless specifically sought).
7. Doctor’s prescriptions with cash bills for medicines purchased from outside the hospital.
8. F.I.R/MLC. in the case of accidental injury and English translation of the same, if in any other
language.
9. Detailed self-description stating the date, time, circumstances and nature of injury/accident in case of
claims arising out of injury.
10. Legal heir certificate in the absence of nomination under the policy, in case of death of the
proposer. In the absence of legal heir certificate, evidence establishing legal heirship may be provided as
required by Us.
11. For a) maternity claims, Discharge Summary mentioning LMP, EDD & Gravida b) Cataract claims -
IOL sticker c) PTCA claims - Stent sticker.
12. Copies of health insurance policies held with any other insurer covering the insured persons
13. If a claim is partially settled by any other insurer, a certificate from the other insurer confirming the
final claim amount settled by them and that Original claim documents are retained at their end.
14. For domiciliary hospitalization claims, a certificate from the attending doctor confirming that the
condition of the patient is such that he/she is not in a condition to be removed to a hospital.
a. Certification by the treating Medical Practitioner of such life threatening emergency condition and
confirming that current Hospital does not have suitable medical equipment & technology for the life
threatening condition
16. For Worldwide Emergency Hospitalization and International Treatment for 11 specified Critical
Illness – Insured Person/Attendants -passport, Visa, Tickets and Boarding Passes
1. Copy of indoor case records (including nurse’s notes, OT notes and anesthetists’ notes, vitals chart).
4. Complete medical records (including indoor case records and OP records) of past hospitalization/
treatment, if any.
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c. history of alcoholism, smoking
d. history of associated medical conditions, if any
7. Any other document necessary in support of the claim on case to case basis.
Acceptance of photocopies: If the insured submits proof that he has a claim with his employer or another
insurer we may accept photocopies of the claim documents duly attested by the employer or the other insurer
with a certificate for the amount of bills paid by them. If they pay only part of the bills, then the original bills,
which are not honoured by them, must be submitted to us.
All claims are to be notified to Us within a timeline as mentioned above. In case where the delay in
intimation is proved to be genuine and for reasons beyond the control of the Insured Person or Nominee
specified in the Schedule of Insurance Certificate, We may condone such delay and process the claim, We
reserve a right to decline such requests for claim process where there is no merit for a delayed claim. Please
note that the waiver of the time limit for notice of claim and submission of claim is at Our evaluation.
If the claim event falls within two Policy Periods, the claims shall be paid taking into consideration the
available Sum Insured in the two Policy Periods, including the deductibles for each Policy Period. The
admissible claim amount shall be reduced to the extent of premium to be received for the Renewal/due date
of premium of health insurance policy, if not received earlier.
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ANNEXURE I : PREAUTHORISATION FORM
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2
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ANNEXURE II: CLAIM FORM
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FREQUENTLY ASKED QUESTIONS
1. What are the Key Features of Lifeline Product?
Key design and service features of Lifeline are as mentioned below:
3. Provides coverage for International Treatment(excluding US and Canada in the Base cover) for 11
specified illnesses upto Sum Insured along with return airfare upto Rs.3lacs
4. No worries in case of any Emergency Hospitalization while you are abroad during business/leisure
trip. (excluding US and Canada in the Base cover)
5. Access best class healthcare facilities with no capping in terms of Room Rent, disease specific
sublimits, etc
6. Reload of Sum Insured – In case customer has utilized the entire sum insured, then sum insured will
be automatically reloaded at no extra cost which can be used for different illness
7. Maternity Benefit including cover for New Born Baby and vaccination for new born baby
8. OPD Treatment covering the expenses incurred on doctor’s consultation, medicines, diagnostic tests,
etc
9. Accelerated No Claim Bonus which helps in doubling your Sum Insured in 5 claim free year period
(Supreme & Elite). In Classic, your sum insured will increase by 50%
10. Coverage not limited only to Allopathic treatment. You can also take treatment under Ayurveda, Ho-
meopathy in case of hospitalization
12. Health & Wellness benefits to proactively manage your health. Avail exciting offers across various ser-
vices at our preferred network along with communication on latest health topics
13. Covers all day care procedures so that customer need not to worry if something is covered or not
19. Zonal Pricing depending upon the location of your stay. Pay less if you do not stay in Metro Cities and
Gujarat State
20. Hospital Cash Benefit to take care of miscellaneous expenses incurred during hospitalization
21. Top-up Plan to enhance your coverage. Choose the deductible on annual aggregate basis rather than
per claim basis
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2. Which all Plans are available under Lifeline?
Lifeline offers 3 different plans – Classic, Supreme and Elite. Sum Insured offered under these plans is as
mentioned below:
While Classic Plan offers similar benefits like other health insurance plans available in market, Supreme
and Elite offer much more comprehensive coverages like Second Opinion for Critical Illness, International
Treatment for 11 Critical Illness, Worldwide Emergency Hospitalization, etc to provide a very comprehen
sive coverage to customer
a. Our maximum liability for this claim will be limited as mentioned below:
• The treatment is Medically Necessary and has been certified as an Emergency by a Medical Practitioner, where
such cannot be postponed until the Insured Person has returned to the India
• Indicative conditions – what could be covered as inpatient – heart attack, stroke, major accident, paralysis, high
grade fever, severe stomach ache, bleeding from nose etc
• 2 yrs Pre-existing diseases waiting period and 2 yrs initial waiting period for 17specified diseases, and 30 day
initial waiting period (except accidents) will be applicable in this benefit
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• Expenses payable shall be limited to Inpatient Hospitalization only – incase of small injuries, fractures, burns,
minor bleeding (cut on a finger not covered but if its bleeding from nose it may be covered), etc it is covered as
OPD and hence not covered under policy
Overall liability will be limited to 50% of Sum Insured upto a max of Rs.20 lacs
7. As Lifeline covers treatments abroad, will it also substitute for a Overseas travel insurance policy?
Lifeline covers Worldwide Emergency Hospitalization however it does not cover certain other benefits
related to travel inconvenience like Passport Loss, Loss of Baggage, etc. Hence, we suggest that if a customer
is travelling abroad, they should also take an oversea travel insurance policy as per their travel itinerary.
Lifeline Elite plan is a suitable offering for HNI customers who are frequently travelling or want the best of
class treatment across the globe. This plan will help them to get the treatment done across the globe
9. What is Organ Donor expenses? What is the sublimit in Lifeline for organ donor?
Organ Donor Expenses covers the expenses incurred on the hospitalization of the organ donor. All
inpatient care expenses related to organ donor are covered, provided:
• He fulfils the Transplantation of Human Organs Act,1994 and other applicable laws.
However, any other expenses related to acquisition of donor, related pre- and post-hospitalization
expenses, and treatment of associated medical complications will not be covered
10. Please explain the Reload benefit ‘in Lifeline? Is it same as Restore benefit of Apollo and Recharge
benefit of Religare ?
If you ever exhaust your health cover due to claims in a given year and there is a further claim either by you
for a different illness or your insured family member, we will reload the entire sum insured of your policy
at no extra cost. Reloaded sum insured will help you to settle those claims
Reload of Sum Insured is similar to Recharge benefit of Religare as it is trigerred when the claim amount
exceeds the available sum insured including the NCB for a different illness or different person. In Optima
Restore, sum insured is restored only when entire sum insured is exhausted (for eg, if the SI is Rs.3lacs,
and initial claim was of Rs.2.5lacs, Restore will not be triggered for second claim (of different illness or
different person) of Rs.1lacs and only Rs.50,000 will be paid. Whereas, Reload will be triggered and entire
Rs,1lac will be paid)
11. What is covered in Pre & Post hospitalization expenses ? What is the limit to which its covered ?
Pre Hospitalization covers the medical expenses incurred before hospitalization for Diagnostic Test,
Medication, etc
Post Hospitalization covers the medical expenses incurred on follow up visit with doctor, medication,
further investigative test, etc
Pre & Post Hospitalization expenses are covered upto Sum Insured
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12. What is Vaccination for Animal byte in Lifeline ? Will it cover byte by Honey bees ? are medicines &
bandage covered under this for treatment ?
Vaccination in case of Animal Bite covers the expenses incurred by you to take vaccination in OPD. For eg,
in case of Dog Bite, you need to take Rabbies vaccination at regular interval which is an OPD procedure.
Lifeline will cover the expenses incurred on vaccination upto the limit against your plan.
It does not cover the medicines, bandages or other expenses incurred while taking the vaccination
13. Is Annual health check up available in Lifeline ? If Yes – what all test are covered ?
Lifeline offers annual health check-up for Supreme & Elite Plan and once in 2 years for Classic Plan. Health
check-up is offered to all the insured above the age of 18 years irrespective of claims status. Please refer to
grid below for covered medical test
Supreme Complete Blood Count, Urine Routine, ESR, Fasting Blood Sugar, Lipid Profile,
Kidney Function Test, ECG, Complete physical examination be Physician
Elite Complete Blood Count, Urine Routine, ESR, Fasting Blood Sugar, Lipid Profile, Stress
Test (TMT) or 2D Echo, Kidney Function Test, Complete physical examination be
Physician
14. What is the coverage of ambulance in Lifeline ? Does it cover the ‘Hearse van’ expenses, if the insured
dies during treatment and hospitalization is otherwise payable ?
We will cover the expense incurred on an ambulance offered by a hospital or ambulance service provider
for transferring you to the nearest hospital provided we accept the inpatient care claim for the given
hospitalization. It is covered upto Rs.3000 in Classic, Rs.5000 in Supreme and Rs.10000 in Elite.
16. What is 2 yrs waiting period for 17 diseases ? what all diseases are not covered in this period ?
There are certain conditions for which customer can wait for treatment and does not need immediate
medical treatment. Lifeline has 2 years waiting period for 17 conditions as mentioned below:
a. Cataract
c. Hernia / Hydrocele
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g. Surgery on tonsils / adenoids
n. Varicose veins
17. What is the difference between Pre-existing waiting periods & Initial waiting periods?
Initial Waiting Period is the cooling period applied at the start of new policy. This waiting period is not
applicable for renewal policy or portability policy. Only Accidents are covered in the Intial Waiting period
Pre Existing Disease waiting period is the waiting period applied for any of the existing disease customer is
suffering from. It might vary from 4 years in Classic to 2 years in Elite Plan. With each policy year, the pre
existing disease waiting period reduces by 1 year. Any claim related to pre existing disease hospitalization
will not be covered in the policy during waiting period.
For the purpose of calculating premium, the country has been divided into 2 Zones.
Zone 1: Delhi/NCR, Mumbai (inc. Thane and Vashi), Bengaluru, Chennai, Pune, Hyderabad, Kolkata and
Gujarat.
ZONE Discount
Zone 1 0%
Zone 2 15%
Eg, Premium for a 35 year old for a Sum Insured of Rs.5lacs is Rs.5549 in Mumbai (Zone 1) and Rs.4717
in Nasik (Zone 2).
20. What is the Top Up option in Lifeline? is it Per claim or annual aggregate ? what is the difference
between 2 types ?
You can choose from one of six optional deductibles of Rs 1 lac, Rs 2 Lacs, Rs 3 lacs, Rs. 4 Lacs, Rs 5 Lacs
and Rs.10Lacs. By doing so you will receive a discount in the premium calculation of your Policy. You can
choose to the take the top up cover under Classic & Supreme plan.
If a top-up plan (on annual aggregate deductible) is chosen then the insured person shall bear all assessed
claim amounts payable under the policy up to the deductible amount, under his policy for any Policy Year.
Our liability to make payment under the Policy in respect of any claim made in that Policy Year will only
commence once the Deductible has been exhausted
In case of per claim deductible, top up plan is applicable if the claim amount exceeds the deductible
amount. In Lifeline, deductible is on aggregate basis and not per claims basis.
21. What is 2nd opinion in Critical illness in Lifeline ? Can I consult any doctor of my choice and tell RS
to cover these expenses for second opinion ?
If you are suffering from 11 critical illnesses as mentioned below and feel uncertain about your diagnosis
or wish to get a second opinion of an expert/doctor, we arrange one for free of cost for you:
To avail this benefit, you need to contact us and we will arrange for the second opinion. You can choose
from our empanelled doctors/hospitals. Please note that this benefit is not on reimbursement basis
22. What is Domestic Evacuation benefit in Lifeline ? If I am trapped in a tragedy like Kashmir Floods, will
RS cover me?
If you are stuck in an emergency due to accident or illness in India, we will assist to transport you safely
from one hospital to another hospital to provide a suitable medical treatment.
For eg, in case of a natural calamity like Kashmir Flood, you are rescued by Army and admitted in a
hospital in one of the relief camp. Royal Sundaram will arrange for Domestiv Evacuation from this
hospital to another hospital having better medical facilities for treatment.
This benefit is available for Supreme and Elite only. Any expenses beyond the limit (Rs.1lac for Supreme
and Rs.3lacs for Elite) has to be paid by you.
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23. How much No Claim bonus will I get in Lifeline ?
Lifeline offers 10% of Sum Insured upto a max of 50% of Sum Insured for Classic Plan and 20% of Sum
Insured upto a max of 100% for Supreme and Elite plan.
Unlike NCB offered by other policies, there is no penalty in case of claim. Thus NCB earned by you
remains as is even if you claim.
For eg, if you have a policy with SI of Rs.5lacs (Supreme Plan) and there has been no claim in the first year,
then at the time of renewal you will get a NCB of 20% (Rs.1lac). In second year, if you claimed then on
second renewal your NCB of Rs.1lac will remain intact and it will not be reduced.
Apart from that, every insured person will be subject to medical test as per below grid.
Age/Sum Insured Sum Insured upto Sum Insured Rs.10lacs, Sum Insured above
Rs.5lacs 15lacs & Rs.20lacs Rs.20lacs
Upto 5 years No Check-up# No Check-up# No Check-up#
6 years to 18 years No Check-up# No Check-up# MER
19 years to 45 years No Check-up# CBC, ESR, URA, MER, FBS/ CBC, ESR, URA, MER,
HbA1C, S Cholesterol, ECG, HbA1C, Lipid Profile,
SGPT, S Creatinine TMT or 2D Echo, LFT
with GGT, RFT, HBsAg, S
Creatinine
46 years and above CBC, ESR, URA, CBC, ESR, URA, MER, CBC, ESR, URA, MER,
MER, FBS/HbA1C, S HbA1C, Lipid Profile, TMT HbA1C, Lipid Profile,
Cholesterol, ECG, or 2D Echo, LFT with GGT, TMT or 2D Echo, LFT
SGPT, S Creatinine RFT, HBsAg, S Creatinine with GGT, RFT, HBsAg, S
Creatinine
28. I have my wife + 2 kids + my parents in laws and an aunt in my house, can you cover all of us in Life
line
Lifeline allows coverage for maximum of 2 Adults and 4 Children and relationship between the insured
has to be Self, Spouse and Dependent Children.
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However, you can take 2 different policies of Lifeline to cover all of them.
Policy 3 - Aunt
29. What is Doctor on Chat in Lifeline ? If I have high fever, can I contact your Doctor on Chat ?
Lifeline not only take care of your medical expenses but also provide benefits which help you in
proactively manage your good health. You can obtain opinion from a doctor using our Health & Wellness
Program. You can email your query on fever and you will get a response within 24 working hours. Please
note that this does not substitute the medical treatment you would have otherwise taken
30. For Doctor on Chat is it necessary to have internet connection? I don’t have internet at home so can I
chat with your doctors on Phone ?
Doctor on Chat facility is through email which can be accessed through Internet either on computer or
mobile phone
31. Can I buy 2 yr or 3 yr policy in Lifeline ? Will I not be a looser for such policies as I will block my
money for 2/3 yrs ?
You can buy 2 years or 3 years policy in Lifeline. You get a discount of 7.5% for 2 year policy tenure and
12% for 3 year policy tenure.
32. If I have a National Insurance policy from a Bank for the last 4 yrs, will you Port me in Lifeline ?
Lifeline will support the external as well as internal portability. You can port your existing policy from
National Insurance subject to underwriting
33. I am already having royal sundaram policy of 2 lakhs sum insured but its a old policy for the last 5
yrs, if I have to buy Lifeline can I buy additionally or can I port from existing RS policy ?
You can either buy a fresh policy of Lifeline or port the existing policy
36. I am covered in a Family policy taken by my father – 5 lakhs for say 3 yrs, and I meet a girl after 3 yrs
who is also covered in Lifeline alongwith her father in a policy of say 10 lakhs, and if we decide to
marry, how will NCB be transferred to the new Lifeline policy for me and my wife ?
If 2 individual policies of Lifeline are converted into Family Floater, the NCB transferred will be the lower
of the 2 policies
37. I have a Piles problem and I go abroad frequently. If I start facing Piles problem when I am abroad can
I claim under Lifeline ?
Worldwide Emergency Hospitalization covers treatment abroad due to any emergency. Treatment of Piles
is not an emergency hospitalization and customer can wait to return back to India and take treatment.
Generally, Piles is under 2 year waiting period.
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38. If I get admitted to a Suit in a Hospital will you pay me full ?
Yes. There is no capping on room rent category and customer can choose from any of the room available
in hospital
39. In Lifeline, what all expenses in a hospital not covered in the Policy?
Expenses which are not related to hospitalization are normally not covered. Please refer to policy
document for details of exclusion
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PREMIUM TABLES
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the insured person.
Individual
Age Classic Supreme Elite
(yrs) 2 lac 3 lac 4 lac 5 lac 10 lac 15 lac 20 lac 50 lac 25 lac 30 lac 50 lac 100 lac 150 lac
91 days 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
1 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
2 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
3 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
4 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
5 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
6 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
7 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
8 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
9 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
10 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
11 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
12 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
13 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
14 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
15 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
16 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
17 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
18 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
19 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
20 3,112 3,473 4,125 4,252 5,883 6,751 7,419 11,099 22,583 24,317 37,723 41,891 46,080
21 3,122 3,486 4,140 4,282 5,941 6,816 7,489 11,198 26,721 28,890 41,383 47,460 51,947
22 3,152 3,520 4,180 4,293 5,998 6,882 7,563 11,310 27,255 29,468 41,704 49,783 52,986
23 3,182 3,554 4,221 4,345 6,059 6,953 7,640 11,428 27,800 30,057 41,998 49,851 54,046
24 3,213 3,589 4,262 4,397 6,116 7,017 7,710 11,528 28,356 30,658 42,245 49,919 55,127
25 3,244 3,624 4,303 4,450 6,179 7,090 7,791 11,655 28,923 31,271 42,480 50,046 56,229
26 3,307 3,693 4,386 4,549 6,294 7,221 7,934 11,860 29,502 31,897 42,705 50,166 57,354
27 3,370 3,764 4,470 4,651 6,418 7,365 8,092 12,103 30,092 32,535 42,984 50,312 58,501
28 3,434 3,836 4,556 4,754 6,541 7,506 8,248 12,337 30,694 33,185 43,281 50,478 59,671
29 3,501 3,909 4,643 4,858 6,668 7,652 8,408 12,578 31,307 33,849 43,602 50,675 60,864
30 3,567 3,984 4,732 4,911 6,726 7,718 8,480 12,682 31,934 34,526 43,959 50,912 62,082
31 3,635 4,047 4,824 5,033 6,900 7,932 8,726 13,113 32,572 35,217 44,372 51,339 63,323
32 3,706 4,109 4,918 5,159 7,079 8,153 8,979 13,558 33,224 35,921 45,119 52,111 64,590
33 3,777 4,173 5,014 5,286 7,261 8,378 9,237 14,016 33,888 36,639 45,644 52,672 65,882
34 3,849 4,238 5,112 5,416 7,445 8,604 9,496 14,467 34,566 37,372 46,701 53,831 67,199
35 3,923 4,303 5,211 5,549 7,638 8,845 9,773 14,961 35,257 38,120 47,789 55,000 68,543
36 4,012 4,402 5,330 5,691 7,812 9,045 9,994 15,299 35,962 38,882 49,690 56,287 69,914
37 4,103 4,503 5,452 5,836 7,991 9,252 10,222 15,646 36,682 39,660 51,591 57,449 71,312
38 4,197 4,605 5,577 5,984 8,174 9,465 10,458 16,008 37,415 40,453 52,084 58,452 72,739
39 4,294 4,710 5,704 6,135 8,363 9,684 10,701 16,383 38,164 41,262 52,577 60,008 74,193
40 4,391 4,818 5,835 6,289 8,551 9,902 10,940 16,745 38,927 42,087 53,622 61,194 75,677
41 4,878 5,364 6,491 6,701 8,841 10,236 11,309 17,309 39,705 42,929 55,172 62,915 77,191
42 5,041 5,545 6,709 6,945 9,138 10,579 11,688 17,888 40,499 43,787 56,564 64,351 78,735
43 5,211 5,731 6,934 7,196 9,445 10,936 12,082 18,492 41,309 44,663 58,019 65,861 80,309
44 5,387 5,924 7,168 7,561 9,763 11,304 12,489 19,116 42,136 45,556 58,600 67,439 81,916
45 5,567 6,122 7,408 7,724 10,092 11,685 12,910 19,757 42,978 46,468 59,772 69,077 83,554
46 6,005 6,624 8,000 8,284 10,586 12,249 13,528 20,671 43,838 47,397 60,967 70,949 85,225
47 6,297 6,971 8,409 8,701 11,105 12,842 14,178 21,630 44,276 47,871 64,914 72,813 86,077
48 6,604 7,337 8,839 9,139 11,649 13,462 14,857 22,629 44,719 48,350 66,769 74,749 86,938
49 6,927 7,723 9,289 9,599 12,219 14,111 15,566 23,670 45,166 48,833 68,700 76,761 87,807
50 7,263 8,129 9,764 10,082 12,816 14,791 16,310 24,758 49,031 53,987 72,226 80,377 88,726
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Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the insured person.
Individual
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Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 1 Childz
Age Classic Supreme Elite
(yrs) 2 lac 3 lac 4 lac 5 lac 10 lac 15 lac 20 lac 50 lac 25 lac 30 lac 50 lac 100 lac 150 lac
18 4,212 4,698 5,579 5,865 8,164 9,364 10,289 15,377 31,021 34,017 51,575 59,369 65,701
19 4,274 4,767 5,662 5,890 8,356 9,579 10,524 15,713 31,334 34,360 52,096 59,969 66,365
20 4,336 4,837 5,744 5,984 8,477 9,717 10,676 15,941 31,651 34,707 52,622 60,574 67,035
21 4,369 4,877 5,792 6,078 8,596 9,853 10,824 16,155 31,970 35,058 53,153 61,186 67,712
22 4,399 4,911 5,832 6,127 8,654 9,920 10,898 16,269 32,505 35,636 53,475 63,509 68,751
23 4,429 4,945 5,873 6,179 8,715 9,991 10,976 16,388 33,050 36,225 53,769 63,577 69,811
24 4,460 4,980 5,914 6,230 8,773 10,056 11,047 16,489 33,606 36,826 54,016 63,645 70,892
25 4,491 5,015 5,956 6,284 8,836 10,130 11,129 16,619 34,173 37,439 54,251 63,772 71,995
26 4,553 5,084 6,038 6,392 8,951 10,261 11,272 16,824 34,751 38,065 54,476 63,891 73,119
27 4,617 5,155 6,122 6,502 9,075 10,405 11,431 17,069 35,341 38,703 54,755 64,038 74,266
28 4,681 5,227 6,207 6,611 9,199 10,547 11,588 17,305 35,943 39,353 55,051 64,204 75,436
29 4,747 5,300 6,294 6,723 9,326 10,694 11,749 17,549 36,557 40,017 55,372 65,400 76,630
30 4,813 5,375 6,383 6,835 9,454 10,840 11,909 17,785 37,183 40,694 55,729 65,637 77,847
31 4,881 5,437 6,475 6,964 9,632 11,060 12,162 18,229 37,822 41,385 56,142 66,065 79,089
32 4,951 5,499 6,569 7,095 9,815 11,286 12,421 18,688 38,473 42,089 56,890 66,837 80,355
33 5,022 5,563 6,665 7,227 10,002 11,518 12,687 19,159 39,138 42,807 57,414 67,898 81,647
34 5,095 5,628 6,763 7,363 10,191 11,751 12,953 19,624 39,816 43,540 58,472 68,557 82,964
35 5,169 5,693 6,862 7,501 10,389 11,997 13,237 20,133 40,507 44,288 59,559 70,226 84,308
36 5,257 5,791 6,981 7,648 10,567 12,203 13,464 20,480 41,212 45,050 61,460 71,512 85,679
37 5,349 5,893 7,103 7,798 10,750 12,415 13,698 20,836 41,931 45,828 63,362 73,075 87,078
38 5,443 5,995 7,227 7,951 10,938 12,633 13,940 21,207 42,665 46,621 63,855 74,677 88,504
39 5,540 6,102 7,358 8,126 11,156 12,885 14,218 21,632 43,282 46,989 64,010 80,066 89,075
40 5,649 6,224 7,504 8,303 11,372 13,135 14,493 22,050 44,007 47,744 64,415 80,867 89,647
41 5,926 6,534 7,876 8,622 11,786 13,613 15,022 22,858 44,278 47,989 65,694 80,969 89,717
42 6,203 6,843 8,247 8,884 12,118 13,997 15,445 23,501 44,558 48,244 66,806 81,058 90,533
43 6,386 7,065 8,519 9,045 12,312 14,232 15,708 23,937 46,165 50,097 67,917 81,147 92,990
44 6,662 7,374 8,890 9,068 12,704 14,683 16,204 24,686 46,992 50,990 68,497 81,525 94,596
45 6,938 7,683 9,261 9,358 13,047 15,079 16,642 25,354 49,212 53,424 70,888 82,558 98,188
46 7,220 7,996 9,636 10,116 13,575 15,682 17,303 26,329 50,250 54,546 72,191 84,863 1,00,205
47 7,513 8,343 10,044 10,547 14,116 16,299 17,979 27,327 51,255 55,637 73,634 86,560 1,02,209
48 7,819 8,709 10,473 11,000 14,682 16,945 18,686 28,367 52,280 56,749 75,107 88,291 1,04,254
49 8,142 9,095 10,923 11,475 15,274 17,620 19,424 29,450 53,326 57,884 76,609 90,057 1,06,339
50 8,478 9,500 11,398 11,647 15,896 18,327 20,198 30,582 54,392 59,042 78,142 91,858 1,08,466
51 8,977 10,204 12,207 12,797 16,920 19,483 21,454 32,376 57,848 63,806 85,083 95,656 1,08,692
52 9,475 10,909 13,016 13,623 17,945 20,639 22,711 34,171 59,995 66,213 87,133 97,788 1,08,918
53 9,974 11,614 13,826 14,451 18,971 21,795 23,969 35,968 61,497 67,904 88,131 98,625 1,09,789
54 10,474 12,319 14,636 15,281 19,996 22,953 25,227 37,765 63,864 70,558 90,560 1,01,180 1,12,657
55 10,973 13,024 15,447 16,114 21,023 24,111 26,486 39,564 64,661 71,489 93,275 1,04,055 1,15,854
56 11,473 13,730 16,258 16,949 22,050 25,269 27,746 41,364 67,307 74,481 96,362 1,07,348 1,19,540
57 12,023 14,458 17,120 17,857 23,200 26,586 29,191 43,513 70,077 77,613 99,179 1,11,183 1,23,828
58 12,603 15,228 18,031 18,819 24,667 28,423 31,367 47,558 73,010 80,931 1,03,514 1,15,709 1,28,883
59 13,214 16,046 18,999 20,314 26,544 30,555 33,689 50,917 76,822 85,229 1,06,973 1,18,761 1,32,398
60 13,859 16,911 20,022 21,812 28,422 32,688 36,011 56,201 79,848 88,656 1,09,057 1,19,188 1,33,731
61 14,639 17,922 21,219 23,314 30,301 34,822 38,334 59,673 81,743 90,809 1,14,088 1,22,106 1,36,188
62 15,466 19,000 22,495 24,819 32,181 36,957 40,658 63,147 85,456 95,008 1,18,756 1,29,388 1,44,304
63 16,345 20,149 23,854 26,327 34,062 39,093 42,983 66,623 89,219 99,265 1,25,523 1,36,846 1,52,617
64 17,278 21,373 25,302 27,838 35,943 41,229 45,308 70,099 93,787 1,04,420 1,30,748 1,42,646 1,62,863
65 18,270 22,676 26,845 29,352 37,825 43,366 47,635 73,577 96,883 1,07,894 1,35,521 1,47,959 1,63,376
66 19,187 23,822 28,202 30,869 39,708 45,504 49,962 79,647 97,792 1,08,937 1,36,757 1,48,959 1,63,888
67 20,154 25,030 29,631 32,455 41,708 47,795 52,477 84,943 1,01,703 1,13,295 1,42,227 1,54,917 1,70,443
68 21,171 26,303 31,138 34,128 44,618 51,212 56,125 90,609 1,05,771 1,17,827 1,47,916 1,58,016 1,77,261
69 22,245 27,646 32,726 36,477 47,135 54,451 59,717 96,671 1,10,002 1,22,540 1,53,833 1,64,336 1,84,352
70 23,376 29,059 34,399 37,749 48,383 55,444 60,876 98,525 1,15,502 1,28,667 1,64,986 1,74,910 1,91,726
60
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
72 25,442 31,642 37,456 41,153 52,659 60,343 66,254 1,04,682 1,35,679 1,50,205 1,91,566 2,01,383 2,23,527
73 26,546 33,023 39,088 42,972 54,946 62,965 69,134 1,09,231 1,46,876 1,62,428 2,05,963 2,17,038 2,42,348
74 27,702 34,467 40,798 44,876 57,337 65,705 72,142 1,13,984 1,55,477 1,73,561 2,22,107 2,35,170 2,61,750
75 28,909 35,976 42,583 46,865 59,836 68,568 75,286 1,18,951 1,65,802 1,85,238 2,38,603 2,52,745 2,81,350
76 29,938 37,261 44,104 48,563 61,961 71,003 77,958 1,23,173 1,76,711 1,97,578 2,56,941 2,71,323 3,02,072
77 31,003 38,594 45,681 50,325 64,166 73,529 80,731 1,27,556 1,88,314 2,10,705 2,76,908 2,91,092 3,24,123
78 32,109 39,975 47,316 52,152 66,454 76,152 83,612 1,32,106 2,00,714 2,24,733 2,97,147 3,11,262 3,47,695
79 33,256 41,409 49,011 54,046 68,826 78,870 86,595 1,36,821 2,13,984 2,39,748 3,18,684 3,30,223 3,72,934
80 34,445 42,895 50,771 56,012 71,289 81,692 89,694 1,41,717 2,28,210 2,55,843 3,42,029 3,53,315 3,99,998
81 34,782 43,316 51,269 57,140 72,683 83,289 91,449 1,44,489 2,43,482 2,73,125 3,66,663 3,78,024 4,29,063
82 35,126 43,745 51,777 57,732 73,397 84,108 92,347 1,45,908 2,56,404 2,87,754 3,87,302 4,05,463 4,53,704
83 35,477 44,184 52,295 58,336 74,126 84,943 93,264 1,47,357 2,69,684 3,02,791 4,08,729 4,26,752 4,79,040
84 35,835 44,631 52,824 58,951 74,870 85,796 94,200 1,48,837 2,83,365 3,18,282 4,30,469 4,48,649 5,05,151
85+ 36,182 45,065 53,338 59,578 75,630 86,666 95,157 1,50,347 2,97,316 3,34,081 4,51,344 4,74,008 5,31,787
61
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 2 Children
63
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 3 Children
64
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 3 Children
72 27,416 33,953 40,253 43,603 56,521 64,691 71,015 1,12,004 1,46,756 1,60,721 2,09,575 2,34,443 2,60,129
73 28,520 35,333 41,886 45,412 58,803 67,308 73,890 1,16,546 1,59,768 1,74,558 2,23,785 2,51,800 2,81,024
74 29,675 36,777 43,595 47,304 61,190 70,043 76,892 1,21,290 1,67,065 1,85,622 2,40,384 2,73,212 3,03,977
75 30,882 38,286 45,380 49,283 63,684 72,901 80,030 1,26,248 1,77,389 1,97,300 2,56,879 2,83,857 3,15,867
76 31,911 39,571 46,901 50,982 65,810 75,337 82,704 1,30,472 1,88,298 2,09,640 2,75,517 3,05,998 3,40,559
77 32,977 40,905 48,478 52,743 68,016 77,864 85,479 1,34,857 1,99,902 2,22,766 2,96,485 3,20,943 3,57,243
78 34,083 41,923 49,680 54,091 70,306 80,488 88,360 1,39,409 2,12,301 2,36,795 3,16,724 3,42,913 3,82,908
79 35,230 43,385 51,409 56,021 72,059 82,478 90,537 1,42,848 2,25,572 2,51,809 3,39,261 3,66,421 4,13,584
80 36,420 44,901 53,204 58,023 74,570 85,356 93,697 1,47,841 2,39,797 2,67,905 3,65,106 3,84,387 4,34,925
81 36,622 45,334 53,715 59,186 75,995 86,989 95,490 1,50,675 2,55,070 2,85,186 3,90,240 4,10,798 4,65,991
82 36,836 45,775 54,237 59,813 76,729 87,830 96,413 1,52,133 2,67,992 2,99,816 4,13,879 4,35,020 4,86,622
83 37,128 46,224 54,768 60,450 77,478 88,688 97,355 1,53,621 2,81,272 3,14,852 4,34,805 4,56,417 5,12,158
84 37,496 46,683 55,311 61,099 78,242 89,563 98,316 1,55,139 2,94,952 3,30,343 4,58,046 4,78,883 5,38,987
85+ 37,853 47,128 55,837 61,759 79,022 90,457 99,297 1,56,690 3,08,903 3,46,142 4,78,920 5,02,473 5,63,545
65
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 4 Children
66
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 1 Adult + 4 Children
67
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults
68
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults
69
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 1 Child
70
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 1 Child
71
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 2 Children
72
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 2 Children
73
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 3 Children
74
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 3 Children
75
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
76
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Premium Rate Table for Lifeline (Exclusive of Service Tax)
Premium rate tables - (Zone 1 rates without optional benefits and any Disease specific loading)
Premium rates are based on the age of the eldest member to be insured in the family.
Family Floater: 2 Adults + 4 Children
Zonal Discount
Zonal Discount (not applicable on Hospital Cash Benefit)
Zone
Cities Discount
Categorization
For Zone 1
(Discount on Delhi (NCR), Mumbai including Suburbs, Chennai, Bengaluru, Hyderabad, Kolkata, Pune, Gujarat 0%
premium rate)
For Zone 2
(Discount on Rest of India 15%
premium rate)
77
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Customer Level Options
Option for Hospital Cash Benefit (For Individual and Family Floater)
% of Table premium in
Sum Insured Limit/Day
Zone 1
2 lac 1,000 14.0%
3 lac 1,000 12.0%
4 lac 1,000 10.0%
5 lac 2,000 16.0%
10 lac 2,000 14.0%
15 lac 2,000 12.0%
20 lac 2,000 10.0%
50 lac 2,000 7.0%
78
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
Annexure 2: Premium Rate Table
Premium Calculation-Illustration
Example 1
SI 5 lac
Age 40
Family combination 2A+2C
Location Delhi Zone 1
Policy period 2 Year
Hospital cash benefit, opted Yes
Top-up Plan, opted 2 lac
Premium Calculation
Step 1 Table Rate at age 40 for Zone 1 12,221 Table rates
Step 6 Total Premium with Zonal and multi year policy-period discount 23,019 = 24,886*(1-0%)*(1-7.5%)
Step 11 Hospital Cash Premium with multi-year policy period discount 3,683 = 24,886*16%*(1-7.5%)
79
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15
NOTE
80
UIN: IRDAI/NL-HLT/RSAI/P-H/V.I/32/14-15