2.

0 Incident Logging
Satya Gutha | December 11, 2019

1.6 1.6
1.2
Y N

2.1
Create new incident 2.6 2.10
record Create new incident Review existing incident
record record

2.2 2.7 2.11

Log details in incident Log details in incident Update existing incident
record record record

2.3 2.5 2.8

Manage existing
Re-assign incident to YES Assign incident to Authenticate user and incident at current status
another group? service desk CIs

NO

2.4 2.9
Notify service desk of Notify SACM about CI Update CMDB
incident record discrepancies

3.1
Hold Shift + ? or Ctrl, then
click to see the 3.0
process flow

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