POST GRADUATE PROGRAM IN MANAGEMENT (PGP)

Term: II OM II

TEXT BOOK for OM COURSE

Chase, R. B. and Jacobs, F.R., 2018, Operations and Supply Chain

Management, 15th edition, McGraw-Hill Education, New York. (CJ15),
International Edition

SCHEDULE OF SESSIONS

Module I INVENTORY MANAGEMENT

Module Objective: Exploring the importance of inventory management, associated costs,

techniques for controlling inventories, expected service level, optimal inventory levels with
respect to demand and supply uncertainty.

Session 1, 2 Introduction to inventory management, ABC analysis, EOQ models

Objective: Understand the importance of inventory management and to introduce basic
EOQ model
Reading: Independent Demand Inventory Management, pp. 427-443(Chapter 12)
Case: Kraft, T., Chung, Y. T. & Erhun, F. (2012). KEY Electronics—Sourcing and
Warehouse Analysis, INFORMS Transactions on Education. 12 (2), 92-99.

Session 3 Quantity discount models

Objective: To apply and interpret the EOQ model in price discount
Reading: Independent Demand Inventory Management, pp. 450 - 452(Chapter 12)
Case: Kraft, T., Chung, Y. T. & Erhun, F. (2012). KEY Electronics—Sourcing and
Warehouse Analysis, INFORMS Transactions on Education. 12 (2), 92-99.

Session 4, 5 Inventory control under uncertainty

Objective: To compute various service level parameters in inventory
Reading: Independent Demand Inventory Management, pp. 453 - 465(Chapter 12)
Case: Kraft, T., Chung, Y. T. & Erhun, F. (2012). KEY Electronics—Sourcing and
Warehouse Analysis, INFORMS Transactions on Education. 12 (2), 92-99.
Module II QUALITY MANAGEMENT
Module Objective: Exploring the importance of quality and evaluating and monitoring quality
based performance of manufacturing and service organizations.

Session 6 Perspectives and tools for quality

Objective: To introduce the various concepts and importance of quality
Reading: Six Sigma Quality, pp. 299-303, 305-307 (Chapter 12, CJ15)

Session 7 & 8 Quality Management Tools: Statistical process control

Objective: To study the use of process control charts for different situation
Reading: Statistical Quality Control, pp. 325-332 (Chapter 13, CJ15)
Case: Deodhar, S., & Tirupati, D. (2002). Indian Food Specialties Limited. IIMA No.
CMA0805, IIM Ahmedabad

Session 9 Process capability and Six Sigma

Objective: To compute and interpret process capability to meet customer requirements
Readings: Six Sigma Quality, pp. 303-305 (Chapter 12, CJ15)
Statistical Quality Control, pp. 321-325 (Chapter 13, CJ15)
Case: Mumbai Dabbawallah, pp. **, 6Sigma in service, (Chapter 12, CJ15)

Module III BEST PRACTICES IN OPERATIONS MANAGEMENT

Module Objective: Introducing the world-class best practices such lean system in designing and
managing operations system and demonstrating how these practices improve the overall
efficiency and effectiveness of firms.

Session 10 Toyota Production System (TPS)

Objective: To introduce and discuss TPS best practices such as pull system, quality, setup
time reduction, KANBAN etc.
Case: Mishina, K. (1995).Toyota Motor Manufacturing, U.S.A., Inc. HBS No.
9693019. Harvard Business School Publishing

Session 11 Just in Time (JIT) implementation

Objective: To design the road map for JIT implementation and understand the various
issues involved in linking suppliers to customer through JIT.
Case: Collins, R. (2004). Sunwind A.B. (A), IMD No. 631, IMD International
Publishing
Reading: Lean Supply Chain, pp. 351-354, 357-366 (Chapter 14, CJ15)

Session 12 Lean Operations : Application in Service

Objective: To introduce lean application in service company
Reading: Wipro’s Lean Journey, pp. 4, Upton, D. and Staats, B. (2011). Lean knowledge
work. R1110G. Harvard Business Review, pp. 1-8
Module IV DESIGN OF SERVICE SYSTEM: APPLICATION OF QUEUEING THEORY

Module Objective: Discussing various aspect of managing waiting line, evaluating the tradeoff
between cost of waiting and cost of providing service; and applying waiting line models in
service industry.

Session 13, 14 Models of waiting line in service and manufacturing

Objective: To study the single (M/M/1) & multiple servers (M/M/S) waiting line models in
the business situation and understand the available tradeoff
Reading: 1. Maister, D. (1995). Note on the Management of Queues, HBS No. 9680053,
pp.1-14, Harvard Business School Publishing
2. Waiting Line Analysis, pp. 222-235 (Chapter 10, CJ15)
Problem: Class exercise

Session 15 Waiting line management in services

Objective: To apply the waiting line concepts in service industry
Case: Whetsel, J. (1995). Megacard Corporation, Darden No. UV0329. Darden
Business Publishing