Indira College of Engineering and Management, MCA

Question Bank

Business Process Domain

1. Describe the steps of buyer decision process.
2. Define Marketing. Explain its core concepts.
3. What is Marketing Mix? What are main elements of it?
4. Explain Market Segmentation and its types.
5. Marketing is much broader and different from selling. Comment & Justify.
6. What is the purpose of pricing policy? Discuss its types
7. Define the term ‘Human Resource Management’.
8. What is the significance of Human Resource Management?
9. Discuss the objectives of Human Resource Management in detail.
10. What do you mean by the term recruitment?
11. Discuss the process of recruitment in detail.
12. Discuss the sources of recruitment in detail
13. What do mean by the term selection?
14. Discuss the steps involved in selection process in detail.
15. What do you mean by the term Induction? Also discuss its importance for the organization.
16. Discuss the purpose and factors of performance appraisal.
17. Discuss the methods of performance appraisal.
18. What is 360 degree feedback?

19. What is supply chain? Explain concept of supply chain with suitable example and supply
chain stages.

20. Define supply chain management. Explain major benefits of supply chain management.

21. What are major drivers of SCM?

22. Explain value in supply chain-quality, delivery, flexibility.

23. Explain factors essential for taking decision Make Vs Buy.

24. What is Inventory? Explain inventory control. Explain any one method of inventory control
technique.

25. Explain various modes of transportation.

26. Short notes on:

a. VMI

b. Role of Inventory

c. TMS

27. Explain CRM. What is the need of CRM?

28. What is customer Life Cycle? Explain various stages of CLC.

29. Explain basic steps before implementing CRM. Also explain components of CRM.

Dr. Darshana Desai [Type here] [Type here]

 30. Explain in detail how CRM is useful for healthcare industry.

31. How CRM will be useful for Hotel Industry?

32. Short notes:

a. Use of CRM

b. Architecture of CRM

33. What is banking? What are features of Banking? Explain Indian Banking System.

34. Explain concept of Deposits. Explain in detail Saving. Current and Term Deposits Accounts.

35. Explain NEFT, RTGS and IMPS. Also explain difference between these payment systems.

36. What is Unified Payments Interface (UPI)? Explain its features, benefits, steps of registration.

37. Explain in detail Bharat Interface for Money (BHIM UPI).

38. Explain the different loans available in the market.

39. What are basic principles for giving loan? Explain loan sanction process.

40. Explain concept of Insurance. Also explain various types of Insurances.

41. Explain Insurances Process.

42. Write short notes on:

a. Demat Account

b. Digital Wallets

c. Categories of Loan.

43.

Dr. Darshana Desai [Type here] [Type here]