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ITIL®4 Foundation classroom (two day)

The ITIL 4 Foundation level course provides delegates with an extensive introduction
to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and
demonstrates how they can improve an individual’s work and the work of the organisation.
With the help of the ITIL 4 concepts and terminology you will acquire the knowledge and skills to enable you to
successfully pass the ITIL 4 Foundation certification.

WH AT’S INCLUDED?
This is an intensive two-day course that includes:
aAll accompanying course material
aThe ITIL 4 Foundation official manual
aThe cost of the ITIL Foundation examination (the
exam is taken on the last day of the course)

C OUR S E M OD ULES E XAM FO RM AT

This course includes, but is not limited to: aClosed book
aOverview of ITIL a60 minutes duration
aService management a40 questions each worth 1 mark
aITIL guiding principles aPass mark 65% or higher (26 marks or
aService value systems above)
aITIL practices
TARG E T AU D I E NCE
aIndividuals at the start of their journey in
service management
aITSM Managers and aspiring ITSM
Managers
aIndividuals working in other parts of “IT”
(digital, product, development) with
strong interface with service delivery
aExisting ITIL qualification holders
wishing to update their knowledge
 ITIL4 Foundation classroom (two day)

LE AR N IN G OB J ECTIVES
At the end of the course, you will:
a Understand the key concepts of ITIL service management
a Understand how ITIL guiding principles can help organisations to adopt and adapt ITIL service
management
a Understand the four dimensions of ITIL service management
a Understand the purpose and components of the ITIL service value system, and the activities of the
service value chain, and how they connect
a Understand the key concepts of continual improvement

S CHED UL E D DATES A ND PRIC ES

See our latest public schedule at www.ilxgroup.com for dates, venues and prices.

R E S E RVAT IONS A ND INFORM ATION

To reserve your place on this course, or to find out more about in-house courses, please contact your local
training advisor or email contactus@ilxgroup.com for further assistance.

ABOUT ILX GROUP

For over 30 years, ILX has delivered portfolio, programme & project management learning solutions via a blend of
multimedia e-learning, games and simulations, mobile learning, traditional classroom training, practical workshops and
coaching. A market leader in PRINCE2 ® training, ILX has provided best-practice learning to more than 500,000 people
across 5,000 organisations in over 120 countries. Our courses are developed in-house with a dedicated team of experts to
produce quality learning that is engaging and flexible according to the needs of the client. We have established offices in
the UK, Australia, New Zealand, Dubai and the USA, and our multi-lingual trainers can support customers around the world.

ITIL® and PRINCE2® are trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The
Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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