“A Study on Customer Satisfaction With Special Reference To

Ashok leyland in Ghazipur”

Summer Training Project Report
Submitted to
Dr. A.P.J Abdul Kalam Technical University, Lucknow
In partial fulfillment of the requirements of the degree of

Master of Business Administration

Prepared by: Training Supervisor:

Mohammad Abdullah Mohd. Arbab
MBA 3rd Semester (Sales manager)
Roll Number:1804070007 Ashok Leyland
Enrollment No. 180407008249

2018-19

Department of Business Administration

Technical Education & Research Institute
Post-Graduate College, Ghazipur – 233001 (U.P.)
 Certificate
This is to certify that Mohammad Abdullah, pursuing MBA 3rd
Semester from this institute, has prepared the summer training project
report entitled “A Study on Customer Satisfaction with Special
Reference To Ashok leyland in Ghazipur” in partial fulfillment of the
requirements of the degree of Master of Business Administration from
Uttar Pradesh Technical University, Lucknow, for the session 2018-
2019.

This report is based on summer training project undertaken by

Mohammad Abdullah at Ashok leyland at Ghazipur under the
supervision of Mr. Mohd. Arbab (Sales Manager) during the period
15 June to 30 July and fulfills the requirements of regulations relating to
the nature and standard of MBA course of U. P. Technical University.

I recommend that this project report may be sent for evaluation.

Dr. NEETU SINGH

Head, Dept. of Business Administration

 Declaration

I, Mohammad Abdullah, hereby declare that this summer training

project report entitled “A Study on Customer Satisfaction With
Special Reference To Ashok leyland in Ghazipur” has been prepared
by me on the basis of summer training done at Ashok leyland &
Ghazipur during the period 11 June to 25 July under the supervision of
Mr. Mohd. Arbab (Sales Manager).

This project report is my bona fide work and has not been
submitted in any form to any University or Institute for the award of any
degree or diploma prior to the under mentioned date. I bear the entire
responsibility of submission of this project report.

30th August 2019 Mohammad Abdullah

MBA 3rd Semester
Department of Business Administration
Technical Education & Research Institute
P. G. College, Ghazipur