“A Study on Customer Satisfaction on RENAULT”

Summer Training Report

Submitted to
Dr. A. P. J. Abdul Kalam Technical University, Lucknow
In partial fulfillment of the requirements of the degree of
Master of Business Administration

Submitted by: Under the supervision of :

Shubham Soni Mr. Saroj Kumar Jha
MBA 3rd Semester Sales Manager
Roll Number: 1900400700029 Renault Pvt. Ltd. Noida
Enrollment No. 190040070009053

2020-21

Department of Business Administration

Technical Education & Research Institute
Post-Graduate College, Ghazipur – 233001 (U.P.)
 Certificate

This is to certify that Shubham Soni, pursuing MBA 3rd Semester

from this institute, has prepared the summer training project report
entitled “A Study on Customer Satisfaction on RENAULT” in partial
fulfillment of the requirements of the degree of Master of Business
Administration from Dr. A. P. J. Abdul Kalam Technical University,
Lucknow, for the session 2020-2021.

This report is based on summer training project undertaken by

Shubham Soni at (Renault) under the supervision of Mr. Saroj
Kumar Jha (Sales Manager) during the period 01 Dec 2020 to 16 Jun
2021 and fulfills the requirements of regulations relating to the nature
and standard of MBA course of Dr. A. P. J. Abdul Kalam Technical
University.

I recommend that this project report may be sent for evaluation.

Dr. Neetu Singh

Assistant Professor
Head, Dept. of Business Administration
 Declaration

I, Shubham Soni, hereby declare that this summer training project

report entitled “A Study on Customer Satisfaction on RENAULT”
has been prepared by me on the basis of summer training done at during
the period 01 Dec 2020 to 16 January 2021 under the supervision of
Mr. Saroj Kumar Jha (Sales Manager).

This project report is my bona fide work and has not been
submitted in any form to any University or Institute for the award of any
degree or diploma prior to the under mentioned date. I bear the entire
responsibility of submission of this project report.

31th January 2021 Shubham Soni

MBA 3rd Semester
Department of Business Administration
Technical Education & Research Institute
P. G. College, Ghazipur
 INDEX OF CONTENTS

Preface 1-2

Acknowledgement 3

Chapter-1
Introduction of the company 4-69

Introduction of the topic

Chapter-2
Objective 70

Importance 71

Scope 72

Chapter-3
Research Methodology 73-79

Chapter-4
Data analysis & Interpretation 80-98

Chapter-5
Finding 99-100

Recommendation 101

Chapter-6
Conclusion 103-103

Limitation 104

Annexure 105-107

Bibliography 108-111