“ANALYSIS OF DECLINING TREND IN BHARAT SANCHAR NIGAM

LIMITED IN THE FACE OF GROWING COMPETITION”

A Research Project Report
Submitted to

Gautam Buddh Technical University, Lucknow

In partial fulfillment of the requirements of the degree of

Master of Business Administration

Submitted by Under the Supervison of

Arvind Chaurasia Mrs. Fati Shafaat
M.B.A 4th Semester Assistant Professor
Roll No: 0904070010 Department of Business Administration

2010- 2011

Department of Business Administration

Technical Education & Research Institute
Post-Graduate College, Ghazipur-233001 (U.P )

1
 CERTIFICATE

This is to certify that Mr. Arvind Chaurasia, pursuing MBA 4th Semester from this

institute, has prepared the Research project report entitled of “ANALYSIS OF DECLINING TREND

IN BHARAT SANCHAR NIGAM LIMITED IN THE FACE OF GROWING COMPETITION” in partial

fulfillment of the requirements of the degree of Master of Business Administration from

Gautam Buddh Technical University, Lucknow, for the session 2009-2011.

This report is based on research project undertaken by Arvind Chaurasia under my supervision

during the course of fourth semester and fulfills the requirements of regulations relating to the

nature and standard of MBA course of G. B. Technical University.

I recommend that this project report may be sent for evaluation.

Rahul Anand Singh Mrs.Fati Shafaat,

Associate Professor & Head, Asst. Professor,
Dept. of Business Administration Dept. of Business Administration

2
 DECLARATION
I, Arvind Chaurasia, hereby declare that this research project report entitled “ANALYSIS OF

DECLINING TREND IN BHARAT SANCHAR NIGAM LIMITED IN THE FACE OF

GROWING COMPETITION” has been prepared by me on the basis of research done during

the course of my fourth semester of MBA programme under the supervision of Mrs. Fati

Shafaat, Asst. Professor, Department of Business Administration, TERI, Ghazipur.

This research project report is my bona fide work and has not been submitted in any form

to any University or Institute for the award of any degree or diploma prior to the under

mentioned date. I bear the entire responsibility of submission of this project report.

DATE—12 May 2011

Arvind Chaurasia
M.B.A. 4th Semester
Department of Business Administration
Technical Education & Research Institute
P.G. College, Ghazipur

3
 INDEX OF CONTENTS

Particulars Page No.

PREFACE

ACKNWOLEDGEMENT

Part – I

Chapter -1

 Company profile

 Resource Department

 Customer Care

 Declining Trends In Mobile Communication

 Forecasting Of Bharat Sanchar Nigam

 Mobile services

 Rvenue Earned By Bharat Sanchar Nigam Limited

 Gross Investment in Fixed Assets

 Accounting Policies

 Objective of the study

 Problem definition

 Scope of the study

Chapter-2

 Research methodology

Chapter-3

 Data Analysis & Interpretation

4
 Chapter-4

 Findings & Recommendations

Chapter-5

 Conclusion & Limitations

Annexure

Bibliography

5
PART-I

6
CHAPTER-1

INTRODUCTION

7
8
ACCOUNTING

POLICIES

9
CHAPTER-2

10
 RESEARCH

METHODOLOGY

11
CHAPTER–3

DATA ANALYSIS

& INTERPRETATION

12
CHEPTER-4

FINDINGS

&

RECOMMENDATIONS

13
CHAPTER–5

CONCLUSION

&

LIMITATION

14
BIBLIOGRAPHY

15
16