“A Study On consumer satisfaction on online food delivery

system with reference to Zomato”

SURVEY REPORT
Submitted to

Veer Bahadur Singh Purvanchal University, Jaunpur In partial

fulfillment of the requirements for the degree of
BACHELOR OF BUSINESS ADMINISTRATION

Submitted by: Under the Supervision of:

Ashutosh Kumar Rai Mr. Arif Sultan

BBA 6th Semester Assistant Professor

RollNo.21141000959 Dept. of Business Administration

Enrollment No. PU20/001177

2022-2023
Technical Education & Research Institute
Post-Graduate College, Ravindrapuri
Ghazipur - 233001

Certificate
This is to certify that Ashutosh Kumar Rai pursuing BBA 6th
Semester from this institute has prepared the survey report entitled
“A Study On consumer satisfaction on online food delivery system
with reference to Zomato”in partial fulfillment of the requirements
of the degree of Bachelor of Business Administration from Veer
Bahadur Singh Purvanchal University, Jaunpur, for the session 2022-
23.

This report is based on Survey undertaken by Mr. Arif Sultan under

my supervision during the course of fourth semester and fulfills the
requirements of regulations relating to the nature and standard of
BBA course of V.B.S. Purvanchal University.

I recommend that this research report may be sent for evaluation.

Dr. Neetu Singh Mr. Arif Sultan

Associate Professor & Head, Assistant Professor
Dept. of Business Administration Dept. of Business Administration

.
Declaration
 I, Ashutosh Kumar Rai hereby declare that this survey report
entitled “A Study On consumer satisfaction on online food
delivery system with reference to Zomato” has been prepared by
me on the basis of research done during the course of my Fourth
semester of BBA programme under the supervision of Mr Arif
Sultan, Assistant Professor, T.E.R.I, P.G. College affiliated to Veer
Bahadur Singh Purvanchal University.
This survey report is my bonafide work and has not
been submitted in any form to any University or Institute for the
award of any degree or diploma prior to the under mentioned date. I
bear the entire responsibility of submission of this project report.

10th June 2023 Ashutosh Kumar Rai

BBA 6th SEMESTER
Department of Business Administration
Technical Education & Research
Institute
P.G. College Ghazipur

..

Acknowledgement
I have prepared this study paper for the “A Study On consumer
satisfaction on online food delivery system with reference to
Zomato” .
Completing the work assigned by a single hand is not always
possible. The same was here and this is an opportunity to thank all of
them who directly and indirectly shared their efforts to complete task
given to me. I would like to express my hearty thanks to Dr. Neetu
Singh, Head, Department of Business Administration, T.E.R.I,
P.G .College Ghazipur and Mr.Arif Sultan Assistant professor, T.E.R.I,
P.G. College Ghazipur.
The research report could not have been taken shape without the
able guidance given by MR.Arif Sultan Assistant Professor, T.E.R.I,
P.G. College Ghazipur.
Lastly, I would like to express my thanks to my parents & friends for
their encouragement and support through - out the duration of
Research.

10thJune 2023 Ashutosh Kumar Rai

BBA 6th semester
Department of Business Administration

Technical Education Research Institute

P.G. College Ghazipur

TABLE OF CONTENT
Sno. Particulars Page no.

1 CERTIFICATE .

2 DECLARATION ..

3 ACKNOWLEDGEMENT …

4 CHAPTER-I
INTRODUCTION 1-2
OBJECTIVES OF THE STUDY 3

5 CHAPTER II
LITERATURE REVIEW 4-6

6 CHAPTER III
RESEARCH METHODOLOGY 7-8
LIMITATIONS OF THE STUDY 9

7 CHAPTER IV
COMPANY PROFILE 10-17

8 CHAPTER V
ANALYSIS AND INTERPRETATION OF 18-32
DATA

9 CHAPTER VI 33-34
RECOMMENDATION AND CONCLUSION

10 FINDINGS 35-36

11 BIBLIOGRAPHY 37-38

12 QUESTIONNAIRE 39-41