A

Research Report
On
“Performance Appraisal in HDFC Bank”

In Partial Fulfillment of the Requirement for the Award of

Degree of
Master of Business Administration
(AFFILIATED TO DR. A.P.J. ABDUL KALAM TECHNICAL
UNIVERSITY, LUCKNOW)

(Session 2018-20)

Under the Guidance of : Submitted By :

Mr. Yogesh Mehta Prashant Kumar

(Assistant Professor) MBA- IV Semester
Institute of Computer Science Roll No. 1810770013
& Technology, Varanasi

INSTITUTE OF COMPUTER SCIENCE & TECHNOLOGY

(College Code -107)
SHEPA CAMPUS, NIBIA BACHHAON, VARANASI-221011
 DECLARATION

I, Prashant Kumar hereby declare that the Project Report entitled

“Performance Appraisal in HDFC Bank” is submitted for the practical
fulfillment of the requirements for the Masters of Business Administration
Programme, 2018- 2020 at Institute of Computer Science & Technology,
SHEPA Campus, Nibia Bachhaon, Varanasi of my own and is not
submitted to any other Institute or published anywhere before.

Place:
Date: Prashant Kumar
MBA – IV Semester
Roll No. 1810770013
 CERTIFICATE

This is to certified that the project report entitle “Performance

Appraisal in HDFC Bank” has been prepared by Mr. Prashant
Kumar Semester 4th For the award of degree of Master of Business
Administration, Department of Management, Institute of
Computer Science & Technology, Varanasi.

This report is forwarded with recommendation to the

registrar/examination controller Dr. A.P.J. Abdul Kalam Technical
University, Lucknow, for the kind information.

Dr. Anupam Shukla

DIRECTOR
 CERTIFICATE OF THE GUIDE

This is to certify that the project entitled “Performance Appraisal in

HDFC Bank” is submitted for the partial fulfillment of the requirements
for the Master of Business Administration, 2018-2020 carried out by
Prashant Kumar, MBA who is a bonafide student of Institute of
Computer Science & Technology, SHEPA Campus, Nibia Bachhaon,
Varanasi under my guidance.

Supervisor

Mr. Yogesh Mehta

(Assistant Professor)
 ACKNOWLEDGEMENT

As a management student, I feel privileged to have experienced

panorama of their cherished and enviable legacy. To undertake such a
project in HDFC Bank and to achieve the desired goals one needs quite a
lot of guidance and support.

Hard work, knowledge, dedication & positive attitude all are

necessary to do any task successfully but one ingredient which is also very
important than others and at times more important than others is
cooperation & guidance of experts and experienced person.

Among those to whom I owe particular thanks is my project guide

Mr. Yogesh Mehta Sir (Assistant Professor) for his immense and constant
support and guidance, taking time out of his busy schedule to guide me
through. He was a constant source of encouragement for me during my
training period. I will always oblige to him for sharing his vulnerable
knowledge and information with me.

I would also like to give a special vote of thanks to all the branch
managers and the staff members for helping me all throughout my project
providing me all sorts of necessary details when required and for
encouraging me to do my work.

Prashant Kumar
MBA – IV Semester
Roll No. 1810770013
 CONTENTS

Topic Page No.

Chapter - 1
 Company’s Profile 2-6
 Business Profile 7-11
Chapter - 2: Introduction
 Performance Appraisal 13
 Main features 14-15
 Objectives 16
 Advantages 17-18
 Techniques/ methods of performance appraisal 19-24
Chapter - 3
 Literature Review 25-32
Chapter - 4
 Problem Definition 34
 Objective 35
 Need for the Study 36
 Hypothesis 37
Chapter - 5
 Sampling Plan 39
 Research Methodology 40-41
 Tools & Techniques for Data Collection 42
Chapter - 6
 Data analysis & Interpretation 43-54
Chapter - 7
 Findings 56
 Conclusion 57
 Recommendations & Suggestion 58
References 59
Appendix 60-62

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