INDUSTRIAL TRAINING REPORT

On

GOA
Submitted To: Mr. K.N. Thakur

In The Partial of the Requirement for the Degree of

BHMCT
(Session 2014-2018)

Under the Supervision of Mr. K.N. Thakur

Submitted By: Denis Luthra

Roll No. 1425820
Year: 2014-2018
 INDEX:-
 DECLARATION
 ACKNOWLEDGEMENT
 ABSTRACT
 ABOUT HYATT
 HYATT HISTORY
 HYATT BRANDS
 MANAGEMENT TEAM
 HAYTT LOYALTY PROGRAM
 CORPORATE RESPONSIBILITY
 PURPOSE GOAL VALUES
 GRAND HYATT GOA
 MAPS AND DIRECTIONS
 OVERVIEW OF THE PROPERTY
 SERVICES AND FACILITES OFFERED
 ACTIVITIES
 CAMP HYATT
 SHAMANA SPA
 ROOM TYPES
 MEETINGS + EVENTS + WEDDINGS SPACE
 GRAND HYATT GOA MANAGEMENT
 MAJOR DEPARTMENTS
 DINING OPTIONS
 CONCLUSION
 DECLARATION
I, Denis Luthra studying in PCTE, Baddowal, Punjab do hereby
declare that this training report related to the hotel has been
prepared be me after completing my training in the same as part
of the requirement of BHMCT Program by I. K. Gujral Punjab
Technical University (Batch: 2014-2018). My guide for the same
has been Mr. K.N. Thakur. I also assure that the data used in the
report will be used for academic purpose only.

Denis Luthra
PCTE, Baddowal
Roll No. 1425820

Date: ___ /____/_____

 ACKNOWLEDGEMENT

With a deep sense of satisfaction and gratitude of Training Manger & all
Heads of Departments along with staff members GRAND HYATT
GOA, I wish to place on records that the training was imparted in a
highly congenial atmosphere true to the reputation of GRAND HYATT
GOA has been of immense value to me and it will be my endeavor to
put into practice all that i have learnt to sharpen my skills and develop
my skills and develop my personality.
It is because of their ardent and consistent efforts I was able to imbibe
so much which was not possible in such short time. The training has
helped me to inculcate the right kind of skilld, knowledge & attitude to
make a carrer as a successful hotelier.
 ABSTRACT

I, Denis Luthra pursuing BHMCT from PCTE under I. K. Gujral

Punjab Technical University have done my training in GRAND
HYATT GOA.

In this training report I have discussed about the hospitality industry facts
and trends about the hotel and it also comprises of information about
the hotel and my role as a trainee in the company, work handled by me
weekly report of the training, special assignment given to me during my
training period and working of the company as a whole. This report is
based on the knowledge which I acquired during my training period.

_______________________ _________________
Signature of Project Advisor Signature of Student
 HYATT

Hyatt Hotels Corporation, headquartered in Chicago, is a

leading global hospitality company with a portfolio of 12 premier
brands and 679 properties in 54 countries, as of September 30,
2016. The Company's purpose to care for people so they can be
their best informs its business decisions and growth strategy and
is intended to create value for shareholders, build relationships
with guests and attract the best colleagues in the industry. The
Company's subsidiaries develop, own, operate, manage,
franchise, license or provide services to hotels, resorts, branded
residences and vacation ownership properties, including under
the Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®,
Andaz®, Hyatt Centric®, The Unbound Collection by Hyatt™,
Hyatt Place®, Hyatt House®, Hyatt Ziva™, Hyatt Zilara™ and
Hyatt Residence Club® brand names and have locations on six
continents.
Hyatt at a Glance
• Headquartered in Chicago, USA
• Hotels are owned, operated, managed or franchised
• 645 properties in 54 countries
• Over 100,000 associates around the world
• Organized into 3 divisions:
1. Americas
2. Europe, Africa Middle East and South West Asia
(EAME-SWA)
3. Asia pacific (ASPAC)
 Hyatt history
Hyatt was founded by Jay Pritzker in 1957 when he purchased
the Hyatt House motel adjacent to the Los Angeles International
Airport. Over the following decade, Jay Pritzker and his brother
Donald Pritzker, working together with other Pritzker family
business interests, grew the company into a North American
management and hotel ownership company, which became a
public company in 1962. In 1968, Hyatt International was
formed and subsequently became a separate public company.
Hyatt Corporation and Hyatt International Corporation were
taken private by the Pritzker family business interests in 1979
and 1982, respectively. On December 31, 2004, substantially all
of the hospitality assets owned by Pritzker family business
interests, including Hyatt Corporation and Hyatt International
Corporation, were consolidated under a single entity, now
named Hyatt Hotels Corporation.

The story of Hyatt:-

1957
Jay Pritzker purchases the very first Hyatt House hotel from
business partners, Mr. Hyatt von Dehn and Mr. Jack Dyer
Crouch. The small motor hotel is adjacent to the Los
Angeles International Airport in Los Angeles, Calif.
1962
Hyatt goes public, changing its name to Hyatt Corporation.
1963
Advertised as “The World’s First Fly-In Hotels”, Hyatt has three divisions: Hyatt
House hotels, Hyatt Chalet motels, and Hyatt Lodges. The properties are primarily
in the western United States, but in 1963 Hyatt expands east with a property in
Lincolnwood, Ill. near the Pritzker’s home.
Hyatt creates an innovative program directed towards executive secretaries
responsible for travel arrangements called HERS (Hyatt Executive Reservation
Secretaries).
1964
The Company establishes three new regional sales offices, serving Northern
California, Southern California and greater Chicago and the Midwest. A toll-free,
direct reservation line to Hyatt House Hotels is set up for approximately three-
dozen major cities.
1967
The first “Regency” is introduced in Atlanta, Ga. Its first
major John Portman designed hotel, Hyatt Regency
Atlanta features original, groundbreaking design with a
dramatic, 21-story atrium lobby. The revolutionary
architecture spawns scores of atrium lobbies around the
world, effectively changing the course of the lodging
industry and reshaping the Hyatt brand as an innovative
and significant global hospitality leader.
1968
In 1968, Hyatt International forms and subsequently becomes a separate public
company.
1969
Hyatt Regency Hong Kong welcomes its first guests in
1969 as the first international Hyatt hotel.
1971
Hyatt Regency O’Hare opens its doors.
1972
The Company opens a central reservations office with an 800 number in Omaha,
Neb.
1973
Hyatt Regency San Francisco opens its doors.
1976
The Company manages a total of more than 50 hotels. The first Regency Club
opens.
1977
Hyatt headquarters moves to Chicago, first to an airport location and later
downtown.
1979
Hyatt Corporation is taken private by the Pritzker family business interests.
1980
The Company introduces the Grand Hyatt brand as it opens Grand Hyatt New
York. Additionally, the Company adds the Park Hyatt brand to its portfolio and
solidifies its entry into the luxury resort market with the opening of Hyatt Regency
Maui Resort & Spa in Hawaii.
Hyatt Regency Chicago opens its west tower, becoming the largest hotel in Chicago
with more than 2,000 guestrooms.
1982
Hyatt International is taken private by the Pritzker family business interests.
1987
Hyatt Gold Passport makes its debut.
1988
Camp Hyatt is introduced.
1990s
The Company emphasizes the Hyatt touch, placing the tag line “Feel the Hyatt
Touch” on Hyatt’s advertising, featuring the new Hyatt crescent logo. The crescent
shape is meant to symbolize Hyatt’s “sunrise-to-sunset service.”
Hyatt.com is launched and Hyatt Residence Club is born.
1998
Grand Hyatt Shanghai becomes the world’s highest hotel,
occupying floors 53–87 of an 88-story tower.
2004
Substantially all hospitality assets are consolidated under a
single identity, Global Hyatt Corporation.
In December, Hyatt announces it will acquire AmeriSuites, an upscale chain of all
suite business class hotels, from affiliates of the Blackstone Group. The
AmeriSuites properties are later rebranded as Hyatt
Place in 2006.
2006
Hyatt Place brand debuts in Lombard, Ill.
Hyatt acquires a second select service brand,
Summerfield Suites, and rebrands the properties to
Hyatt Summerfield Suites.
2007
Hyatt introduces the Andaz brand and opens its first
hotel without the Hyatt name, the Andaz Liverpool
Street in London.
2010
Hyatt introduces the Hyatt Card, a partnership with Visa.
Hyatt increases social media presence with its blog
“Keyed Into Hyatt” (blog.hyatt.com). 2011 Hyatt
announces its select service brands are expanding
internationally.
Hyatt announces that one of its wholly owned
subsidiaries acquired a portfolio of assets from
LodgeWorks, L.P. and its private equity partners. The
transaction includes the purchase of 20 hotels and the
management or franchise rights to an additional four
hotels. Key members of the LodgeWorks management and development team join
Hyatt as part of the transaction.
The Company introduces Hyatt Thrive (thrive.hyatt.com), Hyatt's global corporate
responsibility platform.
2012
Hyatt evolves its extended-stay brand into a distinctive new hotel concept - Hyatt
House®. As a part of the rebranding, all Hyatt Summerfield Suites and 15 Hotel
Sierra properties undergo official name and signage changes.
2013
Hyatt Ziva and Hyatt Zilara debut in Mexico as the Company’s first all inclusive
resort brands, marking Hyatt’s entry into the fast growing, all inclusive segment.
2014
Hyatt hosts its first Investor Meeting in Company history.
Hyatt Place Shenzhen Dongmen opens in May, marking the official arrival of the
Hyatt Place brand in China.
Park Hyatt New York opens its doors in August as the flagship hotel of the globally
recognized Park Hyatt brand.
2015
In January, Hyatt introduces Hyatt Centric, a new, full service lifestyle brand
designed for business and leisure travelers.
Hyatt Centric The Loop Chicago opens its doors in
April, marking the first hotel launched under the Hyatt
Centric brand.
2016
In March, Hyatt announces the launch of The Unbound
Collection by Hyatt, a global collection of unique and
independent stay experiences.
 HYATT BRANDS

Park Hyatt luxury hotels impress guests in gateway cities around the
world with an atmosphere of easy elegance and discreet service. Each
Park Hyatt is designed to reflect the unique character of its locale – the
chic of Paris, the exotic allure of Goa or the all-American style of
Chicago. Park Hyatt hotels are known for acclaimed art programs, high-
end interior design and furniture, and award-winning restaurants under
the direction of celebrated chefs. Meeting and event space
accommodates a Board of Directors meeting or intimate social
celebration.
Grand Hyatt hotels feature dramatic architecture, spectacular lobby and
public spaces, and multiple dining and entertainment venues. For
business conferences and social gatherings of all sizes, Grand Hyatt
hotels provide comprehensive facilities supported by state-of-the-art
technology and the consummate expertise of a professional meeting and
event staff. Grand Hyatt has a presence in gateway cities and resort
destinations around the world, including over 20 properties in Asia.

Hyatt Regency offers a full range of services and dining options tailored
to the needs of leisure guests, business travelers and conventions of all
sizes. Well-designed guest rooms with a full complement of modern
amenities, superior conference and event facilities featuring a
comprehensive suite of meeting services, and creative food and beverage
options provide an inspiring setting for successful meetings and social
occasions. Hyatt Regency hotels are conveniently located in urban,
suburban, airport, convention and resort destinations.
With restaurants and gathering spaces geared toward the individual
traveler, Hyatt hotels are properties designed with contemporary flair to
serve discerning business and leisure travelers who seek well-appointed
guest rooms and convenient access to business districts, airports or
leisure attractions. Hyatt hotels can accommodate business meetings and
social gatherings on a smaller scale, providing an attractive setting and
the very latest of modern technology.

Andaz is a boutique-inspired hotel brand with properties located in lively

urban neighbourhoods and leisure destinations such as West
Hollywood, London’s Liverpool Street and New York City. Inspired by
the cultural and social life of the locale, each Andaz hotel is unique in
design, amenities and cuisine, but all share a friendly attitude and warm,
personal service. Signature elements include a lobby so inviting it’s like
walking into your living room, an open kitchen, and studio-like meeting
spaces and event services that reflect the personal spirit of Andaz.

Hyatt Centric is a new boutique brand with properties located at the

center of prime destinations. Designed for a growing segment of
travellers looking for authentically local experiences, our hotels provide
insider knowledge and custom resources to help guests experience the
city like a local – from discovering hidden gems to neighbourhood hot
spots. Each hotel has a unique design inspired by the area and caters to
both leisure and business guests.
The Unbound Collection by Hyatt is cultivating a unique space within
the collection category. The Unbound Collection by Hyatt focuses on
upper-upscale to luxury properties, and experiences, that offer
something extraordinary. Whether it’s a historic gem, a unique new build
or a lavish eco-camp, these are distinctive adventures that reflect guests’
shifting expectations of luxury – from product to experience. By
connecting with Hyatt, owners and developers are free to focus on what
makes their property exceptional.

Created for multi-blenders with 24/7 lifestyles seeking a select-service

hotel that will allow them to balance work and play, Hyatt Place is a new
generation of hotels that offer casual hospitality in a smartly designed,
high-tech and modern environment. The brand was an industry leader
in defining the upscale select-service category, and still exclusively offers
food and beverage options freshly prepared 24-hours a day, seven days
a week. And our unique Gallery Host model allows hosts to reflect our
guests by being multi-blenders that can check a guest in, make a
Starbucks® cappuccino or prepare an entree. This unique model drives
operational efficiencies.
Hyatt House hotels offer upscale home comfort for extended stay guests.
Featuring residentially inspired suites with real kitchens and living rooms,
free Wi-Fi and Morning Spread breakfast including omelette bar with
your stay, 24-hour Guest Market and Laundry.

Hyatt Zilara, adults-only, all inclusive resorts create endless opportunities to live
in the moment. Guests delight in unique and spontaneous experiences, whether
you seek ultimate relaxation in a carefree, sophisticated setting or a calendar full
of activities—allowing you to explore their surroundings.

Hyatt Ziva all inclusive resorts capture the fun and excitement of a beach
vacation. Guests of all ages discover new things, bond in new ways and
enjoy a welcoming staff all in the beauty of local culture and authentic
culinary delights. The experience will inspire stories among groups,
families, friends and soon-to-be friends.

A collection of generously appointed luxury residences in exclusive destinations,

it’s an enticing alternative to a vacation or second home.

MANAGEMENT TEAM

Thomas J. Pritzker
Executive Chairman of the Board of
Directors

Mark S. Hoplamazian
President and Chief Executive Officer
Maryam Banikarim
Global Chief Marketing Officer

H. Charles Floyd
Global President of Operations

Peter Fulton
Group President – EAME/Southwest Asia

Patrick Grismer
Chief Financial Officer

Stephen G. Haggerty
Global Head of Capital Strategy, Franchising
and Select Service
Anne-Marie Law
Chief Human Resources Officer

Rena Hozore Reiss

General Counsel and Secretary

Peter Sears
Group President - Americas

David Udell
Group President - Asia Pacific
 HYATT LOYALTY
PROGRAM

Hyatt Gold Passport (ongoing program)

Hyatt Gold Passport is the global frequent guest program for all Hyatt
hotels and resorts worldwide. The program launched in 1987 and
remains an essential and effective means of building guest loyalty and
establishing continues relationships with Hyatt’s most valuable individual
travelers.
Hyatt’s Gold Passport members can enjoy exclusive benefits and earn
points toward free nights every stay. The three levels of program
membership are Gold, Platinum and Diamond. Platinum and Diamond
are elite tiers and there are currently over 1, 77,000 active Platinum
members and over 20,000 active Diamond members.
The Hyatt Gold Passport guest loyalty program is part of Hyatt’s ongoing
commitment to making our guests feel more than welcome every time
they stay. Members can enjoy exclusive benefits, such as earning five
points per eligible dollar spent to redeem towards free nights with no
blackout dates, room upgrades and airline miles. There are two elite tiers
providing members with even more privileges. The unique guest loyalty
program is designed to demonstrate our loyalty to all our members
worldwide.
 Hyatt gold passport gold member

 Hyatt gold passport platinum member

 Hyatt gold passport diamond member

 Courtesy card holder

WORLD OF HYATT (upcoming program)

World of Hyatt -is new loyalty program, replacing Hyatt Gold Passport®
On March 1, 2017.
It’s a world filled with thoughtful perks, personal connections and
amazing experiences. And it revolves around you.
Beyond just great locations, luxurious rooms and top-notch amenities,
World of Hyatt connects you to the people, places and stories at the
heart of your world.

CORPORATE
RESPONSIBILITY

HYATT THRIVE
Hyatt thrive is a global program founded in the shared belief that, as a
company and individuals, we are committed to doing our part to enable
thriving communities-places where we are proud to work, our
neighbors want to live, and our guests want to visit.
It embodies our collective commitment to the health and advancement
of our associates, our neighbors, and our environment. And it builds
upon our belief that our communities are, ultimately, stronger because
of Hyatt’s presence in them.
We achieve our Hyatt Thrive objectives by focusing our efforts, both
locally and globally, in four keys areas:
• Environmental Sustainability
• Education and Personal Advancement
• Health and Wellness
• Economic Development and Investment

PURPOSE GOAL VALUES

Our Purpose
To care for people so they can be their best.
 Our Goal
To become the most preferred hospitality brand—loved and respected
by colleagues, guests, owners, operators, community members and
shareholders.

Our Values
Respect, integrity, humility, empathy, creativity and fun are our shared
core values.
GRAND HYATT GOA

Redefining luxury at the heart of Goa, this lavish 5-star hotel

overlooks the visually stunning waters of Bambolim Bay. The
Grand Hyatt Goa spreads across 28 acres of colourful, tropical
gardens and lush lawns that roll down to the water’s edge.
Unwind and relax in splendidly appointed rooms and suites
blending spectacular views of the waterfront and grandeur of the
17th century Indo- Portuguese palace. At the Grand Hyatt Goa,
you will experience the warmth and hospitality of traditional Goa
while you enjoy the fashionable nightlife lounges and savour fine
delicacies at the renowned restaurant. The grand hyatt goa’s
central location is ideal for business guests as well. The Grand
Hyatt Goa takes pride in being among the best hotels in Goa.
Complimented by the largest banquet facilities in the region, the
Grand Hyatt Goa is a sophisticated and versatile destination for
conferences, weddings, and special events.
Map and directions

Hotel Address
Grand Hyatt Goa
P.O. Goa University
Bambolim, North Goa, Goa, India, 403206,
Tel: +91 832 301 1234 , Fax: +91 832 301 1235

Grand Hyatt Goa, a truly enchanting destination resort and

spa, is set along the calm waters of Bambolim Bay in North
Goa. It is conveniently located 7 kilometres from the capital
of Panaji, and 25 kilometres from Dabolim airport.
 Panaji, city centre – 7 kilometres, 15 minutes by car
 Dabolim Airport – 25 Kilometres, 30 minutes by car
 Mapusa – 41 kilometres, 40 minutes by car
 Baga – 20 kilometres, 35 minutes by car
Distance to Grand Hyatt Goa from prominent railway
stations :-
 Karmali – 18 kilometres, 25 minutes by car
 Thivim – 28 kilometres, 30 minutes by car
 Margao – 31 kilometres, 35 minutes by car
 Vasco – 30 kilometers, 30 minutes by car
Route from Mumbai to Grand Hyatt Goa: NH 17
Route from Karnataka to Grand Hyatt Goa: NH 4A
 Overview of the property

Grand Hyatt Goa, a truly enchanting destination resort and

spa, is set along the calm waters of Bambolim Bay in North
Goa. At Grand Hyatt Goa, you will experience the traditional
warmth and hospitality of Goa while you enjoy the
fashionable nightlife lounges and savour fine delicacies at the
renowned restaurants. Unwind and relax in the 312
splendidly appointed rooms and suites, blending spectacular
views of the waterfront, manicured lawns and grandeur of the
Palace building inspired by17th century Indo- Portuguese
architectureUnwind at one of Shamana Spa's 19 suites with a
range of our signature treatments. A full day of fun activities
awaits children at our kids club, Camp Hyatt, while others
would prefer to relax at Shamana Spa.
 Service and Facilities Offered
At
GRAND HYATT GOA

Grand Hyatt Goa offers a wide variety of services under one

roof. There is huge support system within the establishment
which leaves no stone unturned to satisfy their guests. They
do not have the word “NO” in their dictionary, they are
always committed to accomplish all the guest needs.
Discussing about the facilities available at the hotel, they are
as follows:-
 24-hour Room Service
 24-hour concierge
 Doctor on call subject to availability otherwise Hotel will provide
urgent assistance in calling for an ambulance.
  Airport transfers
 Baby sitting by prior arrangement
 Dry cleaning and laundry
 Currency exchange
 Grand Club
 Spa and beauty salon
 Multilingual staff
 Car rentals and excursions on request
 Iron and ironing board
 Camp Hyatt - Kids' club
 Safe-deposit facilities
 Free Parking and valet services

Business services
Located on the lobby level next to the Resort Centre, the
Business Centre offers state-of-the-art business and meeting
facilities.The range of business and meeting services include:-
Broadband Internet access Staring at INR 20 per minute
Fax:- Outgoing local - INR 25
Outgoing national - INR 50
Outgoing international - INR
150
Printing (per page) Black and white - INR 25
Colour - INR 40
Photocopy (per page) A4 size paper - INR 10
Scanning (per page) A4 size paper - INR 10
Telephone (per minute) Outgoing local - INR 10
Outgoing national - INR 35
Outgoing international - INR
250

ACTIVITIES
Our luxury resort offers a range of recreational activities
within the resort for the adventure lovers as well as those
looking for peace and relaxation. Fly over our lawn, as Flying
Fox offers the thrilling experience of an aerial runway.
Sample home-style Indian specialties and indulge in modern
Australian cuisine. And when the day is through, relax and
recharge at the Shamana spa.
(For more information contact our Resort Centre team, to help you tailor-make an ideal fun-
filled vacation in and around our resort.)
Recreational Activities
Spend your time at Grand Hyatt Goa indulging in our various
leisure activities that will make your stay with us memorable!
There is something in store for everyone.

COMPLIMENTARY ACTIVITIES
Grand Hyatt Goa offers a range of activities for you and your
family to plan your entire day at the resort. Begin your day
with Yoga at our Lifestyle Studio, followed by fun activities
for the children at Camp Hyatt and sports at our lawns.

 Multi-Level swimming pool  Fitness Centre- Open every

 Indoor 25 meters Lap pool day 6:00 AM – 10:00 PM
 Jacuzzi  Yoga class at the Lifestyle
 Steam room Studio- Daily at 8:00 AM
 Sauna  Scavenger hunt
  Nature walks  Pebble hunt
 Card making  Carom
 Tug of war  Hair beading
 Chess  Pool mania
 Pen stand making  Face painting
 Volleyball  Dart
 Signature hunt  Straw necklace making
 Mehendi art  Beach soccer
 Beach soccer  Property round
 Table tennis  Sand castle making
 Cricket  Shell collection

GAME ZONE
Indoor gaming facility is also available at the Shamana Spa
Fitness Lounge, from 10:00 AM till 7:00 PM.
 Table Soccer  Carom
  Chess  Pictionary
 Monopoly  Taboo
 Battleship  Jenga
 Uno Cards

CHARGEABLE ACTIVITIES
And here are more choices of activities available at Grand
Hyatt Goa upon request.

 And here are more choices  Cycle rent

of activities available at  Dance animation
Grand Hyatt Goa upon  Dodge ball
request.  Egg drop
 Archery  Face painting
 Amazing race  Goan dance
 Aqua Zorbing  Grand activity package
 Beach Olympics  Henna tattoo
 Beach soccer  Housie/Tambola
 Beach cricket  Hula hoop relay
  Indian cultural stall  Kayaking
 Karaoke  Kite making/flying
 Lawn recreation activity
 Lifeguard service hired charge
 Magic show
 Mehendi
 Nail art
 Net bay fishing
 Numerology reading
 Paintball
 Paramotoring
 Pottery
 Scuba diving
 Shell art
 Swimming classes

SPOUSE ACTIVITIES
While the better half is attending a business meet, Grand
Hyatt Goa presents enthralling activities to make the stay for
their spouses exciting and entertaining.

FUN GAMES AND QUIZ

Come along for a lot of giggles and laughs with a series of games such as
neatest mummy, indoor golf tournaments and cabbage bowling amongst
others.
HOUSIE/ TAMBOLA
Lady Luck might be smiling on you and your solitary ticket or it could
be that you have stacked the odds in your favour simply by stocking up
on tickets – one of them has to have the lucky combination of numbers.
FLOWER MAKING
Learn the art of creating one of nature's most beautiful creations –
flowers with tissue paper and stockings. It helps add beauty to any space.
ARCHERY COMPETITION
Engage in a friendly competition by hitting the bulls eye with an old-
fashioned bow and arrow.
VILLAGE WALK
Indulge yourself with a walk to the Bambolim Natural Spring through
thick foliage with plenty of fruit and wild berries to feast on. Refresh
yourself with a cold water bath at the end of the journey amidst scores of
chirping birds and playful squirrels.
DANCE CLASSES
Express yourself through the art of dancing. Learn to dance to a
romantic tune with jive, waltz, cha cha cha or zumba, or indulge in an
energetic session with family and friends with a variety of Goan dances
or simply exercise by following the leader.
EXPRESS EASE
Spa therapists can perform an express acupressure massage on the
shoulders and back for immediate relaxation. Just five to ten minutes of
individual massage helps increase the flow of energy, rejuvenating the
group dynamics with herbal tea to top it all.
PRICES
Up to 50 pax: INR 25,000 + tax for a choice of any three activities
Above 50 pax: INR 500 + tax per person for a choice of any five activities
**Prices are subject to change depending on the number of activities the group takes.

**Outsourced activities such as karaoke, caricatures, portraits, palmistry,

numerology, snake talk, zumba, henna tattoos, saree draping and pottery can also
be organised

CAMP HYATT

Camp Hyatt - our kids club offers an educational and full-filled

vacation to children between 4 and12 years. Kids can discover
and learn from a multitude of activities like craft projects,
pottery, kite flying, scavenger hunts, story time and much more.
Camp Hyatt also offers video games like PlayStation 3 and Wii,
along with a story book collection and assorted board games.
Camp Hyatt give parents the opportunity to experience the
wonders of one of India’s largest and award-winning Shamana
Spa.

Camp Hyatt hours of operation: 9:00 am – 9:00 pm

Camp Hyatt Fees
 INR 500 + taxes for first time registration, includes a free
gift and a full day at the camp
 INR 300 + taxes for a full day
 INR 200 + taxes for a half day (three consecutive hours
maximum)
 INR 1200 + taxes package, buy 3 days and get 1 free
 INR 1800 + taxes package, buy 5 days and get 2 free
Activities on a chargeable basis with prior notice
 Swimming  Balloon sculpting
 Face painting  Henna tattoo
 Magic show
 T-shirt painting
 Pottery
 Caricature
 Cycling
 Archery
 Dance classes
 Yoga for children
SHAMANA SPA
“Shamana” is the Sanskrit word for balance. The essence of
Shamana Spa in Goa is to create a perfect balance between
lifestyle and well-being. Our philosophy stems from the time-
tested cultural and traditional wisdom of Southeast Asian
principles and the science of Indian healing rituals. Escape to
this luxury spa oasis overlooking the majestic Bambolim Bay on
the shores of North Goa.

SHAMANA SPA PACKAGES

Wellbeing Packages
Personalized packages of two or three hours of spa therapies can be
tailor-made by discussing what you would most like to experience with
our spa concierge. Combine a number of Shamana Spa’s treatments,
depending on your individual needs, to create a complete and holistic
spa session.
Alternatively, choose from the Shamana Spa packages below, with
therapies designed to synergise with each other for the maximum benefit.
Single Suite: 60 min (3500), 90 min (4500), 120 min (6000), 150 min
(7000), 180 min (8000)
Shamana Suite: 60 min (4000), 90 min (5000), 120 min (6500), 150 min
(7500), 180 min (8500)
Royal Suite: 60 min (5500), 90 min (6500), 120 min (8500), 150 min
(9500), 180 min (10500), 240 min (12000)
**All pricing in local currency (INR). Kindly note that some selected treatments might require
a different pricing; please do confirm with the spa reception before booking.

Rebalancing Discovery Journey (Royal Suite)

INR 12000
Your ritual begins with a body scrub using real crushed diamonds, then a magnet
is smoothed over the skin to help unblock bio-energy. A free-flowing massage
follows, and finish with a luxurious facial that concentrates on lifting and contouring
the skin. This balancing ritual promotes deep relaxation and total mind body
harmony.
Diamond scrub
Diamond massage
Diamond lifting facial

Nourishing Rejuvenating Journey (Royal Suite)

INR 12000
This nourishing experience begins with a full body coconut butter mask to soothe
the skin and nourish the cells. A rejuvenating warm jade stone massage follows,
focusing on tired muscles, then the mother-of-pearl facial, full of minerals and
amino acids, helps to renew from a cellular level, instilling an innate radiance to
the complexion.
Coconut butter body mask
Jade stone massage
Pearl facial

Purifying Recovery Journey (Royal Suite)

INR 12000
Detoxify you body while calming your mind with an anti-aging ritual of three
powerful cleansing treatments, using organic hand-harvested seaweed from Ireland.
First stimulate the flow of blood and lymph to firm and tone with a full-body scrub
that includes Dead Sea salts. Next, the seaweed wrap uses its highly concentrated
bio-actives to pull toxins from the body, softening the skin. Then feel areas of
tension in the back, shoulders and neck melt with the signature restorative sensory
renewal massage.
Fuscius luscious oil salt glow
Organic seaweed leaf wrap
Restorative sensory renewal massage

Thai Balancing Package

Single Suite INR 8000
Shamana Suite INR 8500
Royal Suite INR 10000
Infused with the healing elements of traditional Thai ingredients and massage
techniques, restore the skin, the body, and ultimately the mind, as you explore the
gentle yet potent scrub, moisturising mask and pressure point massage.
Jasmine body scrub
Coconut butter body mask
Thai meridian massage
Bali Purifying Package
Single Suite INR 8000
Shamana Suite INR 8500
Royal Suite INR 10000
Enhance your outer and inner glow with therapies delivered directly from the
Island of the Gods; the scrub to soften, the mask to detoxify and the massage to
restore the body, naturally.
Balinese boreh scrub
Coffee body mask
Balinese oriental spice massage

Indian Rejuvenating Package

Single Suite INR 8000
Shamana Suite INR 8500
Royal Suite INR 10000
Turmeric is traditionally used to cleanse the skin, and this scrub also adds creamy
milk and restoring vetiver to prepare the skin to absorb the nourishing polish of
mineral and vitamin B-rich brown rice and strengthening bala root. Finish with a
soothing touch massage for a complete purification and rejuvenation.
Milk, vetiver and turmeric body scrub
Indian rice and herb polish
Sandalwood oil traditional Indian massage
Ayurvedic Half day Package
240 minutes
INR 12000
Ayurveda as a lifestyle science focuses more on healthy living than treatment of
diseases. Live a day with Ayurveda principal. Begin your day with a Nature walk,
followed by a Yoga session with sun salutation. Our Ayurvedic Lifestyle
Consultation with our in-house Ayurvedic Physician will help you understand the
basic functional elements and how to maintain good health. A complete dietary
plan is tailor made as per ‘Prakruti’ (one’s individual body consistency). This is
then followed by Abhyanga - a form of Ayurvedic treatment that involves massage
of the body with medicated oils; Elakizli - an innovative classical treatment with
bundles of herbs and leaves used to tackle joint pain, muscle cramps, stress and
arthritis and Shirodhara – a unique form of ancient therapy of pouring warm oil
across the forehead to purify, detoxify and manage physical and mental stress and
fatigue.
Nature Walk
Yoga session with sun salutation
Ayurvedic Lifestyle Consultation
Abhyanga
Elakizi
Shirodhara
Signature June Jacobs Facial
60 minutes 90 minutes
INR 5000 INR 6500
This customized facial is suitable for all skin types, it is designed to nourish and
revitalize the skin. It maximizes the skin’s ability to generate new skin cells, enhance
moisture retention and counteract the signs of environmental damage with
powerful enzymes, skin hydrators and potent anti-oxidants. Skin is left looking soft,
smooth and clarified with a flawless radiant finish.

Signature June Jacobs Body Treatment

60 minutes 90 minuts
INR 5000 INR6500
This conditioning and hydrating treatment for body, hands and feet counteracts the
signs of aging. The exfoliating powers of the Papaya Enzyme are enhanced by a
warm envelopment to soften the skin. A refining Lemon Sugar Body Polish and
application of intensive age defying body emulsion follows to leave the skin soft
and silky smooth with a vibrant, healthy glow.

SHAMANA SPA FITNESS

The Fitness Centre is a 185 sq m (2,000 sq ft) exercise facility designed
to provide cardio-vascular as well as strength training. Our professionally
trained associates handles every area and personal trainers are also
available upon request.
The ‘lifestyle studio’ is a 120 sq m (1,300 sq ft) facility designed to host
group and individual sessions in yoga, Zumba and aerobics. The studio
is also used for various stress management techniques for in-house
conference groups.
**Note: The Fitness Center is open 24 hours and manned from 6 am to 10 pm.

POOL
The outdoor pool features leisure pool facilities and a kid’s pool facing
Bambolim Bay. It’s the perfect way to unwind and enjoy the resorts’
grandness in unmatched style and luxury.

(Kids pool)
(Normal pool)
First of its kind in Goa, the 25-metre indoor lap pool provides a
complete lifestyle experience. Separate lockers and whirlpools for ladies
and gents are available. The separate steam and sauna facilities adjacent
to the whirlpools ensure rejuvenation in a style that is grand and all-
inclusive.

(Indoor lap pool)

(Whirpoool)

BAMBOLIM BAY
Bambolim Bay is the venue for multiple activities like sand castle
making, shell hunt, beach soccer, beach cricket and more. But this beach
is also the perfect spot for you to sit and enjoy a quiet flaming sunset.
But Bambolim Bay is also ideal for walks and runs throughout the day.
 ROOM TYPES
At Grand Hyatt Goa, there are 313 rooms in total at present
which are sold on basis of the following categories:-

STANDARD VIEW

GRAND CLUB SUITE

 238 of Grand Room, Pool View and Bay View room

 59 rand Club Rooms
 12 Grand Suites, 3 Grand Executive Suites and
 1 presidential suite
 There are 7 guest houses in Grand Hyatt Goa where
all the rooms are build.
 Rooms are also categorized on the basis of smoking/non-
smoking rooms, handicapped etc.
Standard
 Grand king
Contemporary styled in
relaxed natural tones, this 50-
square-metre guestroom
boasts one king bed with
feather pillows and a 10-
square-metre private balcony.
A tub and separate walk-in rain
shower can be found in the
spacious marble bathroom, while modern amenities include a 37-inch
LCD TV with satellite channels, as well as wired and wireless Internet.
Amenities:
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Grand Twin
Contemporary styled in
relaxed natural tones, this 50-
square-metre guestroom boasts
two twin beds with feather
pillows and a 10-square-metre
private balcony. A tub and
separate walk-in rain shower
can be found in the spacious
marble bathroom, while
modern amenities include a
37-inch LCD TV with satellite channels, as well as wired and wireless
Internet.
Amenities:
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
View
 Pool View King
Enjoy a lush view of the pool
from the contemporary styled
50-square-metre guestroom
offering one king bed with
feather pillows and a 10-
square-metre private balcony
overlooking the water features.
A tub and separate walk-in rain shower can be found in the spacious
marble bathroom, while modern amenities include a 37-inch LCD TV
with satellite channels, as well as wired and wireless Internet.
Amenities:
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Pool View Twin
Enjoy a lush view of the pool
from the contemporary styled
50-square-metre guestroom
offering two twin beds with
feather pillows and a 10-
square-metre private balcony
overlooking the water features.
A tub and separate walk-in rain
shower can be found in the
spacious marble bathroom,
while modern amenities include a 37-inch LCD TV with satellite
channels, as well as wired and wireless Internet.
Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Bay View King
Offering panoramic view of
Bambolim Bay, this 50-square-
metre guestroom boasts one
king bed with feather pillows
and a 10-square-metre private
balcony overlooking sunsets on
the bay. A tub and separate
walk-in rain shower can be
found in the spacious marble bathroom, while modern amenities include
a 37-inch LCD TV with satellite channels, as well as wired and wireless
Internet.
Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Bay View Twin
Offering panoramic view of
Bambolim Bay, this 50-
square-metre guestroom
boasts two twin beds with
feather pillows and a 10-
square-metre private balcony
overlooking sunsets on the
bay. A tub and separate walk-
in rain shower can be found in the spacious marble bathroom, while
modern amenities include a 37-inch LCD TV with satellite channels, as
well as wired and wireless Internet.
Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
Grand club
 Club King
Contemporary styled in relaxed
natural tones, this 50-square-metre
guestroom boasts one king bed with
feather pillows and a 10-square-metre
private balcony. A tub and separate
walk-in rain shower can be found in
the spacious marble bathroom, while
modern amenities include a 37-inch
LCD TV with satellite channels, as well as wired and wireless Internet.
Guests will enjoy complimentary standard in-room internet and access to the
Grand Club lounge, serving a limited breakfast, all-day coffee & tea, evening drinks
and canapés, as well as one-hour complimentary use of a club meeting room per
stay.
**Children between the age of 3 and 12 will have restricted access during cocktail hours at the Grand
Club.
**During cocktail hours from 6:00 PM to 8:00 PM Camp Hyatt facilities will be available on a
complimentary basis for guests with children aged between 3 and 12.

Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Club Twin
Contemporary styled in relaxed
natural tones, this 50-square-metre
guestroom boasts two twin beds with
feather pillows and a 10-square-metre
private balcony. A tub and separate
walk-in rain shower can be found in
the spacious marble bathroom, while
modern amenities include a 37-inch
LCD TV with satellite channels, as well as wired and wireless Internet. Guests will
enjoy complimentary standard in-room internet and access to the Grand Club
lounge, serving a limited breakfast, all-day coffee & tea, evening drinks and canapés,
as well as one-hour complimentary use of a club meeting room per stay.
**Children between the age of 3 and 12 will have restricted access during cocktail hours at the Grand
Club.
**During cocktail hours from 6:00 PM to 8:00 PM Camp Hyatt facilities will be available on a
complimentary basis for guests with children aged between 3 and 12.

Amenities:-
cv
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Club View King
Enjoy a scenic view of the pool or
sunsets on the bay in this 50-
square-metre guestroom offering
one king bed with feather pillows
and a 10-square-metre private
balcony. A tub and separate walk-
in rain shower can be found in the
spacious marble bathroom, while
modern amenities include a 37-
inch LCD TV with satellite channels, as well as wired and wireless Internet. Guests
will enjoy complimentary standard in-room internet and access to the Grand Club
lounge, serving a limited breakfast, all-day coffee & tea, evening drinks and
canapés, as well as one-hour complimentary use of a club meeting room per stay.
**Children between the age of 3 and 12 will have restricted access during cocktail hours at the Grand
Club.
**During cocktail hours from 6:00 PM to 8:00 PM Camp Hyatt facilities will be available on a
complimentary basis for guests with children aged between 3 and 12.

Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
 Club View Twin
Enjoy a scenic view of the pool or
sunsets on the bay in this 50-square-
metre guestroom offering two twin
beds with feather pillows and a 10-
square-metre private balcony. A tub
and separate walk-in rain shower can
be found in the spacious marble
bathroom, while modern amenities
include a 37-inch LCD TV with satellite channels, as well as wired and wireless
internet. Guests will enjoy complimentary standard in-room internet and access to
the Grand Club lounge, serving a limited breakfast, all-day coffee & tea, evening
drinks and canapés, as well as one-hour complimentary use of a club meeting room
per stay.
**Children between the age of 3 and 12 will have restricted access during cocktail hours at the Grand
Club.
**During cocktail hours from 6:00 PM to 8:00 PM Camp Hyatt facilities will be available on a
complimentary basis for guests with children aged between 3 and 12.

Amenities:-
· Balcony · Cable/satellite TV channels
· Separate work area · Three or more telephones
· Enhanced work desk lighting · Dual line phones
· Robes · Speakerphone
· Hairdryer · Cordless phone(s)
· Iron/ironing board · Voicemail
· Rain Shower · High-speed Internet access
· 24-hour room service · Individual air conditioning control
· Minibar · Ceiling fans
· Coffee maker · Windows that open
· 24-hour concierge · Rollaways upon request
· In-room safe · Crib upon request
· High speed internet Wifi/LAN · Mineral water upon request
· Safe Deposit box · Maximum guests per room: 3
· Morning newspaper
Suite
 Grand Suite King
Enjoy a scenic view of the pool
or sunsets on the bay in this
100-square-metre
contemporary suite, offering
one king bed with feather
pillows, seperate sitting and
dining area, and a 20-square-
metre private balcony with
whirlpool. A tub and separate walk-in rain shower can be found in the
spacious marble bathroom, while modern amenities include a 37-inch
LCD TV with satellite channels, as well as wired and wireless Internet.
Guests will enjoy complimentary standard in-room Internet and access
to the Grand Club lounge, serving a limited breakfast, all-day coffee &
tea, evening drinks and canapés, as well as one-hour complimentary use
of a club meeting room per stay.
Amenities:-
Balcony Speakerphone
Separate sitting area Cordless phone(s)
Separate work area Voicemail
Enhanced work desk lighting High-speed Internet access
Robes Individual air conditioning control
Walk-in shower Ceiling fans
Hairdryer Windows that open
Iron/ironing board 24-hour concierge
Rain Shower In-room safe
24-hour room service High speed internet Wifi/LAN
Minibar Safe Deposit box
Coffee maker Morning newspaper
Expresso Machine Airport Transfers included
Cable/satellite TV channels Rollaways upon request
Three or more telephones Crib upon request
Dual line phones Mineral water upon request
Maximum guests per room: 3
 Grand Executive Suite
Relax in a contemporary styled
150-square-metre one-
bedroom suite appointed with
wooden floor, work desk,
marble bath with separate
walk-in rain shower and large
vanity space. The suite boasts
one king bed with feather
pillows, seperate sitting and dining area, while modern amenities include
a 37-inch LCD TV with satellite channels, wired and wireless Internet
and a 30-square-metre private balcony with whirlpool overlooking
sunsets on the bay. Guests will enjoy complimentary in-room Internet
and access to the Grand Club lounge, serving continental buffet
breakfast, all-day coffee, tea and snacks, evening drinks and canapés, as
well as one-hour complimentary use of a club meeting room per stay.
Amenities:-
Balcony Speakerphone
Kitchenette Cordless phone(s)
Separate sitting area Voicemail
Separate work area High-speed Internet access
Oversized work desk Individual air conditioning control
Enhanced work desk lighting Ceiling fans
Robes Windows that open
Walk-in shower 24-hour concierge
Hairdryer In-room safe
Iron/ironing board High speed internet Wifi/LAN
Rain Shower Safe deposit box
24-hour room service Morning newspaper
Minibar Airport Transfers included
Coffee maker Rollaways upon request
Expresso Machine Crib upon request
Cable/satellite TV channels Mineral water upon request
Three or more telephones Maximum guests per room: 3
Dual line phones
 Presidential Suite

Immerse yourself in five-star elegance where your every whim is catered

for; in the expansive 250 square metre Presidential Suite.
The suite opens into a grand entertainment area with a large open living
space, indoor and outdoor dining areas, a separate office space, and a
lounge area. Indulge in unparalleled luxury with stunning views of the
bay from two well-appointed bedrooms with plush king beds and a walk-
in wardrobe. Guests can also enjoy an early morning workout in the gym
set in the balcony.
This suite also features an opulent marble bathroom with a walk-in
shower and an outdoor Jacuzzi overlooking the calm waters of the bay.
Additional highlights include a private kitchen, an in-room bar, a
personal butler, guest bathroom, access to the exclusive Grand Club
Lounge serving limited breakfast, all-day coffee, tea and snacks including
evening drinks and canapés. Wireless Internet and Audi transfers, fitness
trainer and consultation with a dietician come as the many special
courtesies.
Amenities:-
Five private balconies
Gymnasium and a Jacuzzi located on the balcony
facing the bay
In-door and an alfresco dining areas in the balcony
Walk-in wardrobe
Separate living room, office space and kitchenette
Access to our exclusive Grand Club
Personal suite manager
Personal chef
Personal housekeeper
Personal security officer
Coffee and tea set-up
Personal diet consultant
Personal trainer and therapist
Personal IT Geek
Luxury car with your personal chauffer
Ayurvedic doctor and yoga instructor consultation
One hour complimentary sailing at Aquasail
Complimentary pressing of clothes
Complimentary beauty consultation with 30%
discount on treatments at Snip Privé - our beauty
salon
Private celebration dinner set-up by the pool
Luxurious amenity range
In-room bar
 MEETINGS + EVENTS +
WEDDINGS SPACE
Grand Hyatt Goa is Goa’s largest and most sophisticated luxury
conference and wedding resort, bringing the ultimate event experience
to the dynamic meeting and weddings scene, with an overall banquet
facility of over 3000 sq m.
The Grand Hyatt brand has long enjoyed a well-earned reputation for
excellence in the field of banqueting and catering. A professional and
attentive team oversees many successful events and ensures that catering
and conference needs are met to the client's satisfaction. To further
enhance its position as a leading conference venue, a dedicated events
team has been established and will provide and maintain the highest
standards of excellence and personalised service for our delegates and
organisers.

The versatile function rooms are located across two floors. The elegant
Grand Ballroom and six functions rooms are on the ground level with a
pre-function area ideally equipped to hold receptions. The lobby level
also houses two meeting rooms and two board rooms.
Grand Hyatt Goa makes available a full complement of meeting aids and
technical assistance, which includes an impressive inventory of state-of-
the-art equipment for high-speed internet access and video conferencing.
Experienced professional technicians can assist with the set-up and
operation of each audiovisual programme.
Unique points:
 Pillar-less Grand Ballroom (1,150 sq m) divisible into 3 sections
 680 sq m of flexible meeting rooms and boardrooms
 Indoor and outdoor function areas
 Events and culinary team on site
 19 acres of Gardens

Indoor Function area :-

 Grand Ballroom
Grand in scale and design,
Grand Hyatt Goa also
offers the largest banquet
facilities in Goa. Spread
over 1,150 sq m (12,400
sq ft) of land perfectly
suited for grand weddings,
social events, conferences
and small or large meetings, this is the ideal place for any event.

 Salao
 The Salao 4,368 sq. ft.
on the ground level
provides an intimate
venue for a cocktail or
mehendi function. A sit
down dinner can seat
260 comfortably.
This meeting space on the lobby level can comfortably seat 100 people
for a formal dinner function for close family and friends prior to your
big day.

· Lawns
Our manicured lawns
set by Bambolim bay
provide an idyllic
location for any wedding
function. Be it the
sangeet, reception,
pheras or even a more
casual cocktail function for your guests to unwind. This outdoor
venue is perfect for summer and winter weddings.

· Atrium
The Atrium offers wedding
guests an exclusive area to
offer a customized check in
process as well as function
as an event reception area.
The ground floor event
area has the ability to
interconnect as one big
function venue to provide a larger space for festivities.
· Jharoka
The jharokha (covered
terrace) is located right
above the banquet
entrance and has intricate
carvings of artistic
woodwork done in
Burma teak. It gives the
couple the ideal royal entrance as they are showered with petals
and confetti to celebrate the start of their beautiful journey.

Floor Plans of Events area:-

(indoor)
Outdoor Events Area:-
Capacity Chart:-
GRAND HYATT GOA
MANAGMEANT

Jaco Le Roux
General Manager
Jaco.leroux@hyatt.com

Ranzia Rodrigues
Executive Secretary
Ranzia.rodrigues@hyatt.com

Sascha Lenz
Executive Assistant Manager- Food & Beverage
Sascha.lnz@hyatt.com
Mark A. long
Executive chef
Mark.long@hyatt.com

Viney Ravi
Director of Human Resources
Vinay.ravi@hyatt.com

Sanjeev Kumar
Director of Finance
Sanjeev.kumar@hyatt.com

Lynn Murray
Director of Rooms
Lynn.murray@hyatt.com
Alejandro Leo
Director of Spa & Recreation
Alejandro.leo@haytt.com

Dacia Pereira
Director of Sales
Dacia.pereira@hyatt.com

Betty Remedios
Director of Sales & Marketing
Betty.remedios@hyatt.com
 MAJOR DEPARTMENTS
Grand Hyatt Goa has a very trained and professional staff to
fulfill the needs of the guests. All the staff in different
departments are professional hard workers who work hard to
achieve the company goals in the given tenure of time.

Some of the core departments of the hotel are:-

 Front Office
 Housekeeping
 Food and Beverage Service
 Food and Beverage Production
 Human Resource Department
 Maintenance Department
 Purchases Department
 Safety and Security Department
 Shamana spa
 Engineering Department

Mentioned above are some of the core departments at The Grand

Hyatt Goa to cater to the needs of the guest. 85% of the staff at the
establishment is HM graduates with unique and extraordinary skills.
 FRONT OFFICE

As the name suggests itself, it is the main face of the

establishment and also reflects the image of establishment. It is
the department which is the first one as well as the last ones to
meet the guests. The check in and check out at the front office
only. At Grand Hyatt Goa there a huge lobby area that includes
the front office and its various operations. There are various sub
departments that come under Front office such as:-

•Valet Parking
In case the guest is driving to the hotel on his own vehicle then the valet
parking facility is always ready for them. They can handover the car to
the valet and take the valet slip and proceed to the hotel lobby.
•Concierge Desk
This is a place where a guest can take information about local attractions
and market areas. Basically they can obtain any kind of information
about the city. This is the place where guest can avail any information
about the transportation throughout the city. They can get information
about railway timings, bus timings, booking air tickets. Also arrange taxi
service for them in order to go around the city or the cities connected
nearby.

•Bell Desk
They are the ones who receive the guests on arrival guide them to the
reception and further after the check in procedure is completed, they
guide the guest to their respective rooms.

•Reception
This is the place where the actual story starts, where the guests reaches
and starts up with his/her check in procedure.
At Grand Hyatt Goa we use world renowned PMS (Property
Management System) i.e. “OPERA”. All the procedure is carried on
data entry based on computerized systems which makes it easier to
handle the records.

•FOREX( Foreign Exchange) services

This is counter where the foreign travelers can get their currency
exchanged with the current exchange rate. A special permission is taken
from RBI (Reserve Bank of India).
 Grand Club

Grand club is a service outlet but operated by front office departments

at Grand Hyatt Goa. Grand club facilities are complementary for club
room and suite guest.
 Guest Services
Guest services is team of
front office which operates
from back of the house
which help guest to know
about hotel and they
transpher the call for the
guest if necessary. In Guest
Services renowned PMS
‘opera- full service’ is used and ‘alcetal lucent’ and triton on
which they put guest request and complainets.

VIP’s Level

V1 - Cyan colour [Head, Courtsey Card Holder, Vice President]

V2 - Green Colour [Diamond card, Executive]
V3 - Yellow colour
 Hyatt Employee
 Honeymoon couple
 Single lady
 Birthday guest
Previous complaints (Minor)
V4 - Red colour (Disabled)
V6 - Blue colour (Long staying guest)
V7 - Hotel Guest Record (No colour)
V8 - Black colour (Previous feedback, guest, major complaint)
 PHRASES USED IN FRONT OFFICE

FOR EXTERNAL CALL

Good Morning/ Afternoon/ Evening, Grand Hyatt Goa
May, I Assist with you?

FOR IN HOUSE GUEST CALL

Good Morning/ Afternoon/ Evening, Guest Services,
May I Assist you [Guest Name]

TANSFER A CALL
 Certainly Sir/ Ma’am, Please stay online while I transfer your call to
the connected person/ Name of the colleague or allow me to
connect our call to [Name of the dept or guest Name]now.
Or
 With pleasure connecting our call to [Name of the department/
Guest Name] now.

WHILE RETRIEVING THE CALL

 Thank you for staying on Hold [Colleague Name/ Guest Name’ is
not available at the moment. Is there a message that I can convey to
him/ her.

ENDING THE CONVERSATION

 Is there anything else May I assist you with? Have a good day
sir/mam.
HOTEL DIRECTORY
Room to Room Calls = Dial 8 + Room No.
Local Calls = 9 + Telephone No.
National Calls = 9 + 0 + city code + No.
International Calls = 9+00+Country Code + City Code +
No.

INTERCOM CONNECTIVITY
Housekeeping = 1553
Room Service = 1125/1129
Chulha = 1142/1151
Verandah = 1154/1155
Capiz Bar = 1137
The Dinning Room = 1184
Confetaria = 1127
Pool Bar & Grill = 1160
Bay View Lounge = 1165
Reception = 11522/1524
Travel Desk = 1506
Bell Desk = 1507
Resort Center = 1510
Business Center = 1511
Guest Services = 0
Guest Relations = 1152
Grand Club = 1515/1516
Bakery = 1211/1215
Engineering = 1360
Banquet Kitchen = 11204/1205
Commissary = 1212/1215
Female Locker = 1507
Security Room = 1158/1582
Time Office = 1592
CCTV Room = 1583/1584
Main Gate = 1593
Laundry = 1561
Uniform = 1563
Purchase = 1432
IT Server Room = 1436
Fitness center = 1606
Spa = 1603/1604
Store = 1432
Sales = 1655
 OBSERVATIONS AND LEARNINGS
Training
Proper grooming
Learn general terms
Way of communication with guest
Guest escorting
Telephone handling and learn different department phone numbers
Profile attachment
C-Form
Arrival and departure Entries in register
Wake up calls
Check in
Check out
Shift hand over
Learn reservation codes
Making guest registration card
Late check out timings to be changed in profile
Shift close
Cash handover
Bills to be ready before guest check out
Handling guest complaint
Group luggage to send in the room
Put luggage tags on guest luggage
Serve welcome to drinks
Learn foreign exchange
Guest escorting
Profiling attachment
Learn travel agents reservation codes
Making folios (billing) and to be print
Bills to be ready before guest check out
Scanning of ID’s (passport, visa, adhar card, voter card etc.)
Making of key’s
Arrival and departure entries in register
Learn SOP and grooming standards
C-form
Learn meal course
Front Office Hierarchy

Front Office Manager

Guest Experience Manager

Assistant Front Office Manager

Guest Service Manager

Assistant Manager
 Team Leader

Guest Service Officers

Trainee

HOUSEKEEPING
No work is menial. As far
as the housekeeping is
concerned it is the
backbone of the hotel.
The housekeeping
department is responsible
for the upkeep and
maintenance of the entire
hotel. One of the first impressions, guest forms when he walks into the
hotel is a reflection on the housekeeping department how clean, spick-
n-span and well maintained are the surroundings. No hotel can function
without this department because it oversees everything from the guest
rooms, public areas, laundry, and linen and horticulture and flower
arrangement to maintenance of housekeeping equipment, which is now
becoming increasingly high-tech.
Considered a back of the house operation earlier, the perception of
housekeeping has undergone a sea change. Now, not just managers but
staff at all levels including the housekeepers are being encouraged to
interact with guests. Since the feedback they receive is the first hand, it
simply helps the management to respond promptly to the guest
requirements. This also helps update guest history more accurately.
Increasingly more responsibilities are being delegated to the
housekeepers who are being groomed as Guest Service Agents.
Housekeeping is a department that essentially works with cleanliness and
hygiene of a hotel as well as all ancillary services attached to it. It is also
responsible for the aesthetic upkeep of the hotel, for the guest first casts
his vigil on the decor of the hotel. This is deciding factor as to weather
the guest likes the hotel for there is no second chance to make a first
impression. Therefore the housekeeping department place a very
important role in ensuring repeat clientele.
Housekeeping can be
defined as the heart of the
hotel. It is one of the most
important departments of
the hotel. In fact no hotel
can run without the
housekeeping department.
It provides for a clean,
comfortable and safe environment. It has to co-ordinate with all the other
departments for the smooth functioning of the hotel. It includes all
factors that lead to comfort, cleanliness and service of the people
occupying the rooms in the hotel.
The main aim of the department is to keep the rooms appearance
appealing at all times and thereby push the room sales. Cleanliness is the
primary function of the department and the secondary function includes
the accessories that are added on to the areas like flower arrangement,
supplies etc. In hotels it takes on organized approach and a technical
understanding for the housekeeping to cope up with the volume of work.
The Housekeeping department is spread all over the hotel. It has floor
supervisors and room attendants who carry out the cleaning of the
rooms. It also has a laundry for the washing and ironing of clothes. It
also has specialized crew such as Chandelier cleaners, Carpet crew, Glass
Cleaners etc. The department also has a Housekeeping desk to monitor
and operate all its activities.
Room allocation as per Guest House and Floors

Guest house 1 = 37 rooms

 G floor = 11
 1st floor = 13
 2nd floor = 13
Guest house 2 = 73 rooms
 G floor = 24
 1st floor = 25
 2nd floor = 24
Guest house 3 = 27 rooms
 G floor = 9
 1st floor = 9
 2nd floor = 9
Guest house 4 = 22 rooms
 G floor = 7
 1st floor = 7
 2nd floor = 8
Guest house 5 = 24 rooms
 G floor = 8
 1st floor = 8
 2nd floor = 8
Guest house 6 = 66 rooms
 G floor = 22
 1st floor = 22
 2nd floor = 22
Guest house 7 = 64 rooms
 G floor = 20
 1st floor = 22
 2nd floor = 22

LINEN ROOM
It is one of the most important sections in the HK. All the departments
depend on the linen room to get their linen and uniforms laundered.

Linen Room supervisor heads the linen room. The soaked linen is
collected & counted in front of House Man for the right count. The
damaged and badly stained linen is kept aside. Warning is issued to the
person responsible. The description of soiled item, soiled count, clean
linen received, balances and other remark is entered in linen exchange
slip. Clean linen is given in exchange against the number of soiled linen.
HOUSEKEEPERS REPORT
A Housekeeper has to prepare a report known as the occupancy report
in, which the current status of the room is given. All the occupied room,
vacant room clear room, and rooms etc is listed on this report. The
report is prepared and sent to the reception thrice in a day. These reports
are then tallied with those of the reception and the discrepancy report is
then prepared basically to know the latest position of the rooms. The
report must have the signatures of the supervisor who prepares and
sends the report down to the front office.

HOUSEKEEPING DESK WORK

The supervisor at the housekeeper’s desk has to do all the paper work
of the department. The guest house supervisor give him or her the
general complaints on the phone. Complaints regarding the rooms on
various guest houses. Also the complaints in public area and all the areas
under the housekeeping department Then he writes them down the
complaints register and also files in the complaint slip which is sent to
the maintenance department on a daily basis.
The complaints are noted down and depending on what time they are
received from the floor they are sent to the maintenance department.
The supervisor on the desk sends these complaints thrice a day .In the
day. The first thing in the morning that the desk supervisor does is that
of marking attendance and giving out the duties to the staff The
supervisor then fills in a grooming register. He also prepares a duty chart.
The housekeeper’s report better known , as the occupancy report is also
prepared . This is done twice in a day. The distribution of clean and
vacant room to the reception is also the job of the supervisor. He is one
who receives all the guest calls for special requests. He also enters the
lost and found articles in the register.
The desk supervisor plays a very important part in the housekeeping
departing. Though it is a sitting a job and people may think that there is
nothing much to do in this job, they are wrong. This job requires whole
lots and has to be carried out very effectively. The shift timings for the
desk supervisor are as follows:
 MD 7am – 4pm or more
 AD 3pm – 12am
 ND 11pm – 8am (one night TL)

LAUNDRY
The importance of laundry is inevitable as it processes soiled linen and
uniform and supplies clean linen and uniform on daily basis thus playing
an important role in maintaining high standards.

Flat Bed Press Calendering Machine

Suzi Press Dry Cleaner Machine Vacuum Cleaner

UNIFORM ROOM
Uniform helps all the employee to get their uniform cleaned and ironed
when their shift starts and all the uniforms are put into solid linen trolley
after their use in employee shift.

Desk attendant duties

o Prepare room attendant sheet with the following information:
• Expected arrivals
• Expected time of arrival
• In house guest
• VIPs
• Expected departments
• Under repair rooms
o Issue keys and see that they are signed for in the key register.
o Inform the floor executive when the flower comes.
o Check the quantity and quality of flowers.
o Keep the following on the E.H.K.s. Table:
 • Expected arrivals
• In house
• Under Repair chart
o Send T.S. of required.
o Check emergency item.
o Inform message in time
o Never give store keys to anyone.
o Write maintenance on time and enter the job order number in the
message register against the complaint.
o Under repair chart to be made.

Room attendant duties

o Reporting at desk
o Taking task sheet
o Making discrepancy report
o Making rooms
 Removing old linen
 Removing waste material
 Making bed
 Placing new linen
 Refilling all amenities
 Refilling TCM
 Polishing and cleaning the room
o Clearing floor corridors
o Reporting to team leader and desk at the end of the shift

Guest house supervisor

o Reporting at desk
o Taking task sheet
o Commanding subordinates
o Supervises GRA work
o Maintaing cleanness in guest house
o Checking room after GRA makes it
o Does necessary things if required
o Report to desk
o Maintain store record

Housekeeping Hierarchy

Housekeeping Manager

Assistant Housekeeping Manager

Laundry Manager Assistant Manager

Team Leader

Laundry Workers Guest Room attendant

C
o
m
Trainee
m
i
s
 DINING OPTIONS
Food & Beverage department
(Service & Production)
F&B service and F&B production goes hand in hand at Grand Hyatt
Goa in all the F&B outlets. They work together in an outlet to provide
smooth flow of work so that guest can enjoy at the place and be
comfortable.
There are some kitchens at Grand Hyatt which work separately either
to support main function kitchens or to have their own setup at the
outlet but there is one F&B outlet ROOM SERVICE which remain at
back of the house and operates from there.
Following are those outlets where chefs and stewards work together:-
Outlets
Our expert chefs work with carefully selected ingredients, authentic
recipes and great attention to taste and visual presentations to ensure
grand culinary experiences.

THE VERANDAH
The Verandah presents Goa's best
modern Australian menu, designed
specially by our Executive Chef Mark
Anthony Long. The contemporary
and light modern Australian cuisine, is
crafted using the best of local and
international products in Goa and is prepared with the freshest of
ingredients and perfect presentation methods to dish out signature meals
that have international flair and local appeal.
Open daily 7:00 PM – 11:30 PM
THE DINING ROOM
This all-day-dining restaurant
features five live kitchens, that
embrace the idea of eating out of
the pan, off the grill and out of the
wok. Guests can enjoy a myriad of
choices that include a taste of
Asian, Indian, Italian and Middle
Eastern cuisine, all prepared à la minute.
Guests can reserve a private dining area, a perfect gathering place for
celebrating special occasions such as baby showers, birthdays, and
holiday parties.
Open daily
Breakfast: 7:00 AM – 11:00 AM
Lunch: 1:00 PM – 4:00 PM
Dinner: 7:00 PM – 11:30 PM

CHULHA
Iconic Indian restaurant in Goa,
Chulha offers guests the chance to
dine unparalled Indian cuisine
amid warm, colonial architecture,
all accented by authentic rural
touches.
The food is simple, with a selection of tandoor-grilled meats, seafood
and vegetables prepared live to perfection, and served in clay pots and
copper pans, evoking the ambience of a rural setting. The menu features
authentic Indian and signature dishes from all its states.
Open daily Lunch: 12:30 PM – 3:30 PM
Dinner: 7:00 PM – 11:30 PM
CONFEITARIA
Confeitaria is an ideal place for a great
snack, light lunch or dessert
experience featuring a selection of the
freshest coffees, cakes, sandwiches,
snacks, chocolates, bakeries and
pastries.
The venue is a perfect place to catch up with friends over a leisurely,
intimate afternoon tea.
Confeitaria also features 3D designer cakes that are available on order.
Open daily
8:00 AM – 8:00 PM

BAY VIEW LOUNGE

Goa's central meeting place, Bay
View Lounge blends an
innovative menu from gourmet
tea and coffee beverages to
exclusive wines paired with a
selection of canapes.
The seamless fusion of the menu
combines a unique experience that is indulgent and truly unforgettable.
By day, guests may indulge in freshly baked pastries, light gourment fare,
and an array of specialty teas and coffee for a perfect afternoon with
friends. With complimentary WiFi it becomes a perfect meeting point
in Goa for a quick meeting.
By night, the spectacular lounge is Goa's choice for tasting the world's
finest wine stand.
Open daily
8:00 AM – 11:00 PM
CAPIZ BAR
Capiz Bar is a versatile retreat and
the ideal place in Goa to start the
evening with cocktails, linger over
a drink after dinner or party to
high-energy music. The menu
features fine wines, spirits and
cocktails that spans a broad
selection of iconic classics to innovative creations from our expert
mixologists.
Inspired by quintessential Goan heritage, it boasts of capiz shells featured
stylishly throughout the bay found by Bambolim Bay.
Relax after a long day’s work or play and enjoy the live music by in-house
muscian, this experiential bar in Goa features a large outdoor terrace
with a sunken lounges for guests making it a perfect ‘anytime’ destination.
Open daily
4:00 PM to late

POOL BAR AND GRILL

Located just steps away from the
bay, Pool Bar and Grill at Grand
Hyatt Goa is designed to be the
perfect place for refreshments,
lunch or dinner while soaking in
the free form outdoor pool.

Featuring a refreshing beverage menu that includes an array of thirst-

quenchers, from healthy tropical drinks to frosty, flavoured margaritas
made with premium tequilas, this breezy bar keeps you cool in sunny
Goa while you enjoy its serenity and beauty.
8:00 AM – 7:00 PM
(Food service from 10:00 AM onwards)

ROOM SERVICE
Room Service offers breakfast, speciality dishes and a specially designed
snack menu on a 24-hour basis. In keeping with the picnic style concept,
hot and cold food will be served in tiffin boxes and baskets, and will
arrive at your room or villa stylishly presented.

Other Kitchen Areas

COMMISSARY

Commissary is kitchen located at the basement of the property. The role

of this kitchen is to provide raw material to all the outlets.
Commissary is divided into three parts:-
o Fruits and Vegetables
o Poultry
o Sea food

BAKERY

Bakery is place where all the cookies, cakes, ice creams etc are made
Bakery has a live counter in the dining room and also provides bakery
products to the other outles.
All the production basically happens after 5 pm till the next morning.
F&B Production Hierarchy

Executive Chef

Executive Sous Chef

Chef De Cuisine

Sous Chef

Chef De Partie

Demi Chef De Partie

C
o
m
Commis
m
i
C
s
o
m
Trainee
m
i
s
 F&B Service Hierarchy

Executive Assistant Manager- Food & beverage

C
o
m
Assistant Director- mFood & beverage
i
C
s
o
m
Manager- F&B m
trainer
i
C
s
o
m
Outlet Manager
m
i
C
s
o
m
Team leader
m
i
C
s
o
m
Waiter
m
i
C
s
o
m
Apprentice/Trainee
m
i
s
 CONCLUSION
Twenty three weeks.., seemed like a really long period when 1 first began
my Industrial Training but went by ever so quickly and have left me
craving for much more. I would have to say that it & an absolutely
fabulous pan of the curriculum and perhaps will remain the most
memorable one.
As I got my first real experience of being a service personnel in the Hotel,
I realized it was by no means an easy task and one that requires immense
enthusiasm, ardour, and perseverance. What I have developed over the
twenty weeks is all this and much more... I have now developed passion.
Needless to say that this experience was a highly enriching and educative
one as I went on from one department to another and met and got the
opportunity to train under several highly respected senior professionals.
I learnt that every individual is different and that everyone has something
unique to offer. I learnt that every job has its nuances and its value and
that no job is superior to the other. I learnt that on needs to constantly
improve and improvise. I learnt that this is just the beginning of a long
road ahead... full of challenges. But I know that I will be able to run along
because I have my foundations firmly built in. It is here that I got the
opportunity to continuously introspect and improve.., as a budding
professional and as a human being. I will always look back at the time
spent here with fondness and with pride.