SIX SIGMA USING NORMAL DISTRIBUTION

Six Sigma is a data-driven approach to problem-solving. Six Sigma approach

involves many statistical and mathematical concepts such as the normal
distribution curve. Lean Six Sigma courses discuss the main statistical concepts
necessary to solve problems according to 6 sigma rules. Six Sigma principles
rely heavily on the understanding of the normal distribution curve as briefly
discussed. Let’s have a look at what normal distribution curve means.
What is the normal distribution curve?
The term “Normal Distribution Curve” or “Bell Curve” is used to describe the
mathematical concept called normal distribution, sometimes referred to as
Gaussian distribution. It refers to the shape that is created when a line is
plotted using the data points for an item that meets the criteria of ‘Normal
Distribution’.
Let’s look at a pizza delivery example. Assume that a pizza restaurant has a
mean delivery time of 30 minutes and a standard deviation of 5 minutes. Using
normal distribution, we can determine that 68% of the delivery times are
between 25-35 minutes (30 +/- 5), 95% are between 20-40 minutes (30 +/-
2*5), and 99.7% are between 15-45 minutes (30 +/-3*5). The chart below
illustrates this property graphically.
 FISH BONE DIAGRAM

QUALITY FAILURE OF A PRODUCT

A customer finds a problem with a product that he bought which has already
passed quality test. A quality assurance investigation reveals that a machine
error caused the defect. Quality control tests and processes failed to detect the
problem.

PEOPLE PROCESS TECHNOLOGY

QUALITY

FAILURE

CONTROL PROCEDURE SERVICE

 SCATTER DIAGRAM

NUMBER
OF
100 200 300 400 500 600 700
PRODUCTS

DEFECTS 5 10 15 20 25 30 35

Y-Values
40

35

30

25

20

15

10

0
0 100 200 300 400 500 600 700 800

PREETHAM.U
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