CONTINUOUS

DATA

Data
No collected in Yes
subgroups?

Individual
Moving Range
(IMR) Subgroup
size <8 Subgroup
Size

X Bar R
 CONTROL CHARTS

ATTRIBUTE
DATA

What are
you
counting?

Subgroup
up size >8
Defective Items

X Bar S

Subgroup
No Size Yes No
constant?
p chart np chart U chart
 Defect per unit

Subgroup
No Size Yes
constant?

U chart C chart
 pH
6.05
A liquid detergent company wants to assess whether its process is in control.
5.99 The company makes the liquid detergent by mixing together a number of
6.11 ingredients. The quality characteristic of interest is the pH value.
6.13 Measurements of the pH value for 25 units
5.87
6.05
6.23
6.49
6.15
5.89
5.87
5.99
6.07
6.17
5.86
6.07
6.01
5.87
5.66
5.58
5.62
5.89
6.02
5.93
6.05
s process is in control.
gether a number of
is the pH value.
units
 pH MR Ab value
6.05 0
5.99 -0.06 0.06
6.11 0.12 0.12
6.13 0.02 0.02
5.87 -0.26 0.26
6.05 0.18 0.18
6.23 0.18 0.18
6.49 0.26 0.26
6.15 -0.34 0.34
5.89 -0.26 0.26
5.87 -0.02 0.02
5.99 0.12 0.12
6.07 0.08 0.08
6.17 0.1 0.1
5.86 -0.31 0.31
6.07 0.21 0.21
6.01 -0.06 0.06
5.87 -0.14 0.14
5.66 -0.21 0.21
5.58 -0.08 0.08
5.62 0.04 0.04
5.89 0.27 0.27
6.02 0.13 0.13
5.93 -0.09 0.09
6.05 0.12 0.12
5.9848 0.1525
Subgroups Unanswered Calls
250 25
257 27
260 27 A telephone service center wants to assess whether its call answering system is i
The total number of incoming calls and the number of unanswered calls were rec
256 27 21 days.
259 28
259 22
250 21
260 30
254 24
253 27
251 15
254 20
251 24
256 31
255 22
249 21
257 22
252 21
258 20
252 30
249 27
 all answering system is in control.
nanswered calls were recorded for
Length
601.4
601.6 You work at an automobile engine assembly plant. One of the parts, a camshaft, must be 600 mm +2 m
598 chronic problem with camshaft length being out of specification, which causes poor-fitting assemblies,
601.4 100 observations (20 samples from 5 camshafts group each) from all th
599.4
600
600.2 Subgroup
601.2
598.4
599
601.2
601
600.8
597.6
601.6
599.4
601.2
598.4
599.2
598.8
601.4
599
601
601.6
601.4
601.4
598.8
601.4
598.4
601.6
598.8
601.2
599.6
601.2
598.2
598.8
597.8
598.2
598.2
598.2
601.2
600
598.8
599.4
597.2
600.8
600.6
599.6
599.4
598
600.8
597.8
599.2
599.2
600.6
598
598
598.8
601
600.8
598.8
599.4
601
598.8
599.6
599
600.4
598.4
602.2
601
601.4
601
601.2
601.4
601.8
601.6
601
600.2
599
601.2
601.2
601.2
601.2
601
601
601.4
601.4
598.8
598.8
598.8
598.2
601.8
601
601.4
601.4
599
601.4
601.8
601.6
601.2
mshaft, must be 600 mm +2 mm long to meet engineering specifications. There has been a
auses poor-fitting assemblies, resulting in high scrap and rework rates.You collect a total of
shafts group each) from all the camshafts used at the plant.
 1 2 3 4 5 6
1 601.4 600 601.2 599.4 601.4 601.4
2 601.6 600.2 601 601.2 599 598.8
3 598 601.2 600.8 598.4 601 601.4
4 601.4 598.4 597.6 599.2 601.6 598.4
5 599.4 599 601.6 598.8 601.4 601.6

600.36 599.76 600.44 599.4 600.88 600.32

598 598.4 597.6 598.4 599 598.4
601.6 601.2 601.6 601.2 601.6 601.6
3.6 2.8 4 2.8 2.6 3.2

#REF!
7 8 9 10 11 12 13 14 15 16
598.8 598.8 601.2 600.8 600.8 598 598.8 599 601.4 601.6
601.2 597.8 600 600.6 597.8 598 599.4 600.4 601 601
599.6 598.2 598.8 599.6 599.2 598.8 601 598.4 601.2 600.2
601.2 598.2 599.4 599.4 599.2 601 598.8 602.2 601.4 599
598.2 598.2 597.2 598 600.6 600.8 599.6 601 601.8 601.2

599.8 598.24 599.32 599.68 599.52 599.32 599.52 600.2 601.36 600.6
598.2 597.8 597.2 598 597.8 598 598.8 598.4 601 599
601.2 598.8 601.2 600.8 600.8 601 601 602.2 601.8 601.6
3 1 4 2.8 3 3 2.2 3.8 0.8 2.6
17 18 19 20
601.2 601.4 598.2 599
601.2 601.4 601.8 601.4
601.2 598.8 601 601.8
601 598.8 601.4 601.6
601 598.8 601.4 601.2

601.12 599.84 600.76 601 600.072

601 598.8 598.2 599
601.2 601.4 601.8 601.8
0.2 2.6 3.6 2.8 2.72
Shift Inspected Defectives
1 500 5
2 500 8 A manufacturer of light bulbs wants to assess whether o
3 500 13 The engineer tests 500 light bulbs each hour for three 8-hour shifts an
1 500 11 light.
2 500 8
3 500 6
1 500 5
2 500 3
3 500 1
1 500 6
2 500 4
3 500 12
1 500 6
2 500 8
3 500 13
1 500 17
2 500 4
3 500 5
1 500 4
2 500 9
3 500 7
1 500 2
2 500 3
3 500 6
ants to assess whether or not its process is in control.
for three 8-hour shifts and records the number of bulbs that did not
light.
No Inspected (ft) Wallpaper Defects
1 100 24
2 100 28 A wallpaper manufacturer wants to assess the stability of its
3 100 36 printing process. Samples of 100 feet were taken from 25 wallpa
4 100 47 rolls and the number of blemishes, which include print smears
pattern distortions, and missing ink, were counted.
5 100 23
6 100 26
7 100 29
8 100 45
9 100 48
10 100 32
11 100 45
12 100 56
13 100 58
14 100 41
15 100 25
16 100 38
17 100 21
18 100 29
19 100 38
20 100 32
21 100 45
22 100 42
23 100 26
24 100 38
25 100 45
nts to assess the stability of its
eet were taken from 25 wallpaper
hes, which include print smears,
missing ink, were counted.
Pages - Subgroup Typo Errors - Defects
30 3
24 4
A stenographic company wants to assess the quality of its transcriptio
23 2 the number of typographical errors for each set. Each
25 6
32 5
30 18
24 6
30 5
27 10
24 4
30 4
32 7
26 5
31 8
24 5
27 7
27 4
30 17
32 5
24 8
26 6
32 8
30 9
24 5
25 3
 quality of its transcription service. They sampled 25 sets of pages and counted
l errors for each set. Each set had a different number of pages.