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  • 0945 Mark Hoskin MERCURY SOLAR PDF

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    Kerjasama P2Biotek
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    The document discusses responsibilities of suppliers and installers of solar panels. It summarizes Mercury Solar, who has installed over 500 solar systems since 2016. It outlines responsibilities like identifying problems before they become issues, health and safety, and product warranties. The document discusses how communication voids can be dangerous and gives examples of customer complaints that arose due to lack of communication between installers and customers. It recommends steps like post-installation checks, observing installs, and ensuring minimum distances of solar components are met to avoid warranty issues. Overall it stresses the importance of communication between all parties through various means like phone calls, emails, and weekly team meetings.

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    0945 Mark Hoskin MERCURY SOLAR .pdf

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    The document discusses responsibilities of suppliers and installers of solar panels. It summarizes Mercury Solar, who has installed over 500 solar systems since 2016. It outlines responsibilities like identifying problems before they become issues, health and safety, and product warranties. The document discusses how communication voids can be dangerous and gives examples of customer complaints that arose due to lack of communication between installers and customers. It recommends steps like post-installation checks, observing installs, and ensuring minimum distances of solar components are met to avoid warranty issues. Overall it stresses the importance of communication between all parties through various means like phone calls, emails, and weekly team meetings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    43 views13 pages

    0945 Mark Hoskin MERCURY SOLAR PDF

    Uploaded by

    Kerjasama P2Biotek
    The document discusses responsibilities of suppliers and installers of solar panels. It summarizes Mercury Solar, who has installed over 500 solar systems since 2016. It outlines responsibilities like identifying problems before they become issues, health and safety, and product warranties. The document discusses how communication voids can be dangerous and gives examples of customer complaints that arose due to lack of communication between installers and customers. It recommends steps like post-installation checks, observing installs, and ensuring minimum distances of solar components are met to avoid warranty issues. Overall it stresses the importance of communication between all parties through various means like phone calls, emails, and weekly team meetings.

    Copyright:

    © All Rights Reserved
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    of 13

    Responsibilities

    of Suppliers
    and Installers:
    SEANZ Conference 2019
    Wellington

    Mark Hoskin
    MERCURY SOLAR
    027 476 5270
    mark.hoskin@mercury.co.nz

    25th October 2019


    WHO WE ARE,
    At a glance.
    Generates
    100%
    523 renewable
    energy
    solar installs since
    $6.6b 2016
    (23.10.2019)
    80K
    Market Shareholders
    Capitalization (Sept 2019)

    51%
    (6.11.2019)

    6 373K
    Crown
    Solar installs in
    Customers
    Shareholding (30.6.2019)
    schools to date
    Communication is the nub

    “You can’t change


    the past but you
    can learn from it”
    What are our responsibilities?

    • Identify problems
    before they
    become issues

    • Health & Safety


    • Product Warranty
    Communication voids are dangerous

    “Aim - Zero Harm”


    High Performance Teams

    The Basics:

    1. Team Assessment (Strengths and Weaknesses)


    2. Team Behaviours / rules of engagement
    3. Personal Histories
    4. Communication Styles
    5. Gift of Feedback
    Understand and log your Complaints!

    Customer
    2 phase expected 12
    property v cent buyback,
    single phase but only 8 cents
    available
    solar system

    Solution
    Installer delivered did
    Not happy with
    removed payback, but not address
    satellite dish solar sized for client’s primary
    and did not future batteries goal – clean
    replace power
    More Complaints…

    $50k 3 phase Hybrid battery Hybrid battery


    battery system / system failing in system not
    warranty issues power cuts due impacting on bill
    with suppliers to loads and lack in winter
    but delays in of sun
    supply

    Lead acid 10kWp solar


    batteries – Battery ready, inverter on
    salesman had but needs more 5kWp Tesla
    written 15 year hardware? Battery – power
    life! cut fail
    Team Meeting Discovery – Monday morning

    Inverter warranty –
    liability with supplier

    Workmanship
    warranty liability with
    Mercury / Installer

    Min distances not met


    – product warranty
    void!

    Recommendation:
    • Post installation
    checks
    • Observe installs
    We Live in a world of new Products
    “You can’t change the past but you can learn from it”

    Nov 6th whatsapp


    to installer.
    Communicate
    • Phone and Email
    • Recorded Conversations
    • Job management system
    • Weekly Team Meetings
    • Supplier Documentation

    • Site Survey
    • Toolbox meetings
    • Panel layouts / inverter locations
    • Job Red Flags
    • Customer Objectives
    • Job Changes

    • Website
    • Customer booklets
    • Terms and Conditions
    • Quote
    FIND OUT MORE:

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