LETTER OF COMPLAINT

Sample 1 (to be written in the notebook)

Write a letter to M/s. H.M.T. Corporation Chandigarh, complaining that the wrist watch
you recently bought from them does not function properly and ask for replacement. You
are Deepika/ Deepak Gupta, 450, Sector 21, Chandigarh.
450, Sector21
Chandigarh
1st July, 2019
M/s. H.M.T. Corporation
Customer Complaint Division
Chandigarh
Dear Sir
Subject: Complaint regarding functioning of watch and its replacement
This is to bring to your notice that on 27th June, 2019, I bought a Titan Watch (Model No. 2356)
worth Rs. 5500 from your store.
Unfortunately, the product has not performed well. The watch doesn’t work half of the time despite
several attempts at changing its battery. I am highly disappointed because such an act of neglect is
absolutely unexpected from such a renowned store.
To resolve the problem, I would appreciate if you can change the watch with a new fully
functioning model. I have the receipt with me and have enclosed copies of receipt along with the
guarantee card.
I look forward to your reply and a resolution to my problem and will wait until a week before
seeking help from a consumer protection agency. Please contact me at the above address or by
phone at 9810045321.

Yours Faithfully

Deepika/Deepak

DEEPIKA/DEEPAK GUPTA

Enclosure(s): 1. Receipt of purchase

2. Guarantee card
Sample 2 (to be written in the notebook)
You are Sanjay of 122, Arjun Nagar, New Delhi. A number of scooters and cars are
parked in your locality without any order, causing blockage of the streets. Write a letter
to the local Secretary of the Residents’ Welfare Association complaining against
this problem.

123, Arjun Nagar

New Delhi

1st July, 2019

The Secretary
Residents’ Welfare Association
New Delhi

Dear Sir
Subject: Complaint regarding the issue of bad parking habits in the locality.

With profound respect, I would like to draw your attention to the bad parking habits of the
residents in our locality which is resulting in a lot of chaos and confusion. Despite defining the area
assigned to each vehicle, cars are being parked amidst two parking spots.

One vehicle occupies the space allotted for 2-3 vehicles leading to mismanagement. Two-
wheelers are placed nowhere near the allotted zone. This creates problem for other people as
they have to then spend a lot of time in finding proper parking areas in other localities. It
induces frustration and tension for safety of vehicles.

Various notices and warnings have been given to the violators, but to our dismay, no
improvement can be seen so far. I request you to take strict action as this is leading to fights
between the residents. An effective and speedy action is expected considering the seriousness of
the situation.
Yours faithfully

Sanjay
SANJAY
(A concerned citizen)
SAMPLES FOR REFERENCE (NOT TO BE WRITTEN IN THE NOTEBOOK)

1. You are Asha/Ashish, Purchase Manager of Bharat Sports Limited, Delhi. You have received a
consignment of sports articles from the Manufacturer, Messrs Sports India Limited, Patiala. As
some of the sports articles are damaged and a few are missing, write a letter to the Sales Manager,
asking him to replace the damaged articles and to send the missing ones at the earliest.

Bharat Sports Limited

Delhi

27th June, 2019

The Sales Manager

Messrs Sports India Limited
Patiala

Dear Sir
Sub: Replacement of damaged articles

Please refer to our order no. 111 dated 21st June, 2019 and your delivery invoice no. 345 dated
23rd June, 2019 regarding the supply of sports articles.

I regret to inform you that we have found that some of the sports articles were damaged and some
were missing. The details are furnished below:
S.No. Sports items Quantity Nature of defect
1. Badminton rackets 40 missing
2. Basket balls 10 missing
3. Cricket bats 04 damaged
4. Table Tennis nets 03 damaged

You are therefore, requested to replace the damaged items and supply the missing articles at the
earliest. Your quick action will be highly appreciated.

Yours faithfully

Ashish
ASHISH
(Purchase Manager)
2. Write a letter to M/s. Oxford Publishing House, London complaining that the books
sent by them were not those you had ordered for. Ask for replacement. You are Varun
Joshi, Sector-20, Chandigarh.
Sector-20, Chandigarh

February 20, 2019

M/s. Oxford Publishing House

Consumer Complaint Division
London

Dear Sir
Subject- Complaint regarding receipt of wrong set of books.

On 1st July, 2019 I have placed an order of a set of books (Order No. 000154) to be delivered to
my residence at Sector-20, Chandigarh, India. To my utter dismay, I have not received the set I
ordered for and have instead, received the wrong set.

To resolve the problem, I would appreciate it if you could replace the wrong set of books with the
one originally ordered. I look forward to hearing from you within the next ten days.
Enclosed are copies of the transaction document and the receipt.
I look forward to your reply and a resolution to my problem and will wait until the aforementioned
time before seeking help from a consumer protection agency or the Better Business Bureau. Please
contact me at the above address or by phone at 098100XXXXX.
Yours faithfully

Varun
VARUN JOSHI

Enclosure(s)- 1. A copy of the receipt and

2. Transaction documents

(H.W.) As Mr. R. Singh, Head of the Department of Chemistry, Cambridge High School,
Pune, you had placed an order with Messrs. Scientific Equipments, Dadar, Mumbai for
test tubes and jars for the school science lab. On receiving the parcel, you observed that
there were markings on the test tubes and some of the jars were damaged. Write a letter
of complaint seeking immediate replacement.