15 January 2020

ACC2020-01

2020
ANNUAL
AWA R DS &
RECOGNITION

All images are for illustrative purposes and internal communications only.
Brought to you by Agency Campaign Management.
 Contents

1. 2020 Top Achievers 2

A) Contest Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B) Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
C) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
D) Further Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2. 2021 President’s Club 6

A) Contest Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
B) Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
C) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
D) Further Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3. 2020 Prudential Agency Leaders Conference 8

A) Contest Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
B) Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D) Further Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4. 2020 Prudential Wealth Planner 11

A) Contest Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
B) Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
C) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

5. Annual Awards & Recognition Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

6. 2020 Life Club Quarterly Challenge 15

A) Contest Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
B) Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
C) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

7. General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

8. Agency Incentive Trip Management Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ACC2020-01 Page 1

The General Provisions on page 17 will apply to all contests in this circular.
 2020 Top Achievers
A) Contest Period
01 January – 31 December 2020.

B) Eligibility
Personal Sales: Agents and Y1Y2 Agents.
Direct Unit: AMs and UMs.
Group: AMs only.

C) Requirements

I) AGENCY LEADER CATEGORY

a. by Highest Production (TPC)

Minimum Requirements
Rank Award Category Eligibility Total Production Credit Incentive Persistency Rate
(TPC) (IPR)
Top Rookie Agency 3 million 80% 1st Year IPR
A AM
Manager (Group) (Group) (Group)

Top 3 Agency Managers 10 million 80% 1st Year IPR

B SAM, AM
(Group) (Group) (Group)

Top Rookie Agency 1 million 85% 1st Year IPR

C AM
Manager (Direct Unit) (Direct Unit) (Direct Unit)

Top 3 Agency Managers 5 million 85% 1st Year IPR

D SAM, AM
(Direct Unit) (Direct Unit) (Direct Unit)

Top Rookie Unit Manager 1 million 85% 1st Year IPR

E UM1
(Direct Unit) (Direct Unit) (Direct Unit)
Top 3 Unit Managers 3 million 85% 1st Year IPR
F UM2, UM1
(Direct Unit) (Direct Unit) (Direct Unit)

b. by Recruitment

No Award Category Eligibility Minimum Requirements

Top 5 Recruiters SAM, AM, 3 Validated* New Agents, each with
1
(Direct Unit) UM2, UM1 min. TPC 50,000 (eSub only) and 90% Current Year IPR
*Not inclusive of Rejoined Agents.

ACC2020-01 Page 2

The General Provisions on page 17 will apply to all contests in this circular.
 c. Million Dollar Agency (MDA)

Minimum Requirements
No Award Category Eligibility Total Production Credit Incentive Persistency Rate
(TPC) (IPR)
Million Dollar Agency 1 million 80% 1st Year IPR
1 SAM, AM
(Group) (Group) (Group)
Million Dollar Agency SAM, AM, 1 million 85% 1st Year IPR
2
(Direct Unit) UM2, UM1 (Direct Unit) (Direct Unit)

Note: AMs who qualify for both Group and Direct Unit categories will be recognized for ONE (1) category only, whichever is
highest.

II) WEALTH PLANNER CATEGORY

Minimum Requirements
No Award Category Eligibility Total Production Credit Incentive Persistency Rate
(TPC) (IPR)
1 Top 10 Agents Agents 500,000 85% 1st Year IPR

Y1 Agents 90% Current Year IPR

300,000 90% Current Year IPR
2 Top 5 Y1Y2 Agents
Y2 Agents (eSub only) or 85% 1st Year IPR
(whichever is higher)
Note: 2019 Top 3 New Agents in Wealth Planner Category and Rejoined Agents cannot participate under the Top 5 Y1Y2 Agents
category. However, they can participate under the Top 10 Agents category, using eSub production only, with 90% Current Year
IPR.

III) CONVENTIONAL LIFE TOP AWARD – PAMB BUSINESS ONLY

a. by Highest Production (TPC)

Minimum Requirements
No Award Category Eligibility Total Production Credit Incentive Persistency Rate
(TPC) (IPR)
Top Agency Manager 3 million 80% 1st Year IPR
1 SAM, AM
(Group) (Group) (Group)
Top Unit Manager 1 million 85% 1st Year IPR
2 UM2, UM1
(Direct Unit) (Direct Unit) (Direct Unit)

Agent 300,000 85% 1st Year IPR

Y1 Agents 90% Current Year IPR
3 Top 3 Wealth Planners 300,000 90% Current Year IPR
Y2 Agents (eSub only) or 85% 1st Year IPR
(whichever is higher)
Note: Rejoined Agents may participate under the Top 3 Wealth Planners category using eSub production only, with 90% Current
Year IPR.

ACC2020-01 Page 3

The General Provisions on page 17 will apply to all contests in this circular.
IV) TAKAFUL LIFE TOP AWARD – PBTB BUSINESS ONLY

a. by Highest Production (TPC)

Minimum Requirements
No Award Category Eligibility Total Production Credit Incentive Persistency Rate
(TPC) (IPR)
Top Agency Manager 3 million 80% 1st Year IPR
1 SAM, AM
(Group) (Group) (Group)
Top Unit Manager 1 million 85% 1st Year IPR
2 UM2, UM1
(Direct Unit) (Direct Unit) (Direct Unit)

Agent 300,000 85% 1st Year IPR

Y1 Agents 90% Current Year IPR
3 Top 3 Wealth Planners 300,000 90% Current Year IPR
Y2 Agents (eSub only) or 85% 1st Year IPR
(whichever is higher)
Note: Rejoined Agents may participate under the Top 3 Wealth Planners category using eSub production only, with 90% Current
Year IPR.

V) GROUP INSURANCE TOP AWARD NEW!

a. by Highest Production
No Award Category Eligibility Minimum Requirements
Agency Leader – Champion SAM, AM,
1 Min APE 250K
(Direct Unit) UM2, UM1
Top 3 Agents Agent,
2 Min APE 125K
(Personal Sales) Y1Y2 Agents
Note:
• Rejoined Agents may participate under the Top 3 Agents (Personal Sales) category.
• In the event of a tie, the agent with the highest total number of new accounts opened during the qualifying period will be
recognized as the Winner.

VI) UNIT TRUST TOP AWARD – EASTSPRING INVESTMENTS ONLY

a. by Highest Production
No Award Category Eligibility Minimum Requirements
SAM, AM,
1 Agency Leader – Champion Based on the highest Unit Group Qualification Points (UGQP).
UM2, UM1
Top 3 Agents Agent,
2 Based on the highest Personal Qualification Points (PQP).
(Personal Sales) Y1Y2 Agents
Note:
• Rejoined Agents may participate under the Top 3 Agents (Personal Sales) category.
• Agency Leaders and Agents must be registered with a valid FMUTM code with Eastspring Investments.
• In the event of a tie, the agent with the highest total number of new accounts opened during the qualifying period will be
recognized as the Winner.

ACC2020-01 Page 4

The General Provisions on page 17 will apply to all contests in this circular.
D) Further Requirements

1. All PAMB and PBTB production must be captured within the qualifying period.

2. Treatment for eSub:

2.1. Counted:
2.1.1. New Business cases that are submitted via PRUway plus / PruBSN mobility (“eSub platform”).
2.1.2. New Business cases that are not available on the eSub platform.
2.2. NOT Counted:
2.2.1. New Business cases that are available on the eSub platform but were not submitted via the eSub
platform.

3. Processing cut-off dates for Financial Year ending December 2020:

3.1. To ensure fair treatment to all who are competing for Top Achievers (excluding MDA category), the closing
date for submission of new business is on or before 24 December 2020.
3.2. The Company will guarantee that standard new business cases submitted on or before 24 December 2020
are captured by 31 December 2020. Cases submitted after 24 December 2020 will not be counted.

4. Exclusion of Own Life policies:

4.1. Personal policies of Agency Leaders, Agents or their immediate families, captured from 1 October 2020 to 31
December 2020 will be excluded from the calculation of Total Production Credit (TPC). This does not apply
to the MDA category.
4.1.1. Immediate Family is defined as spouse, children, parents and siblings.

5. Ranking:
5.1. Production related categories: Based on highest TPC production. In the event of a tie, the Producer with the
highest number of Nett Life cases will be recognized as the Winner.
5.2. Recruitment related categories: Based on highest TPC Production (from eligible Direct Unit New Agents). In
the event of a tie, the Recruiter with the highest productivity of each New Agent will be recognized as the
Winner.

6. There will be strictly no appeals for all award categories.

ACC2020-01 Page 5

The General Provisions on page 17 will apply to all contests in this circular.
 2021 President’s Club (Livingstone, Zambia)
(Based on 2020 production)

A) Contest Period
01 January – 31 December 2020

B) Eligibility
Personal Sales: Agents and Y1Y2 Agents.
Direct Unit: AMs and UMs.
Group: AMs only.

C) Requirements
I) by Highest Production (TPC)

Minimum Requirements
Priority Award Category Eligibility Total Production Incentive Persistency Rate Reward
Credit (TPC) (IPR)
Top 3 Agency Managers 10 million 80% 1st Year IPR
A SAM, AM
(Group) (Group) (Group)
Top Agency Manager 5 million 85% 1st Year IPR
A SAM, AM
(Direct Unit) new! (Direct Unit) (Direct Unit)
Top MDRT Builder
B SAM, AM 3 MDRTs (Based on 2020 FYP production)
(Direct Unit) new!
Top Recruiter 3 Validated New Agents with
C SAM, AM
(Direct Unit) new! eSub TPC 50K
Top Unit Manager 5 million 85% 1st Year IPR
A UM2, UM1
(Direct Unit) (Direct Unit) (Direct Unit)
Top MDRT Builder
B UM2, UM1 3 MDRTs (Based on 2020 FYP production)
(Direct Unit) new! 1 Ticket to
Top Recruiter 3 Validated New Agents with President’s
C UM2, UM1 Club
(Direct Unit) new! eSub TPC 50K each
A Top Life Club Agent new! Agent Top Total NB Basic Sum Assured
Y1 Agent 90% Current Year IPR
500,000 90% Current Year IPR
A Top Y1Y2 Agent new!
Y2 Agent (eSub only) or 85% 1st Year IPR
(whichever is higher)
Agent 1 million 85% 1st Year IPR
Y1 Agent 90% Current Year IPR
B Top 12 Personal Sales 1 million 90% Current Year IPR
Y2 Agent (eSub only) or 85% 1st Year IPR
(whichever is higher)
Note:
• 2019 Top New Agent and Rejoined Agents cannot participate under the Top Y1Y2 Agent category. However, they can
participate under the Top 12 Personal Sales categories, using eSub production only, with 90% Current Year IPR.
• Top MDRT Builder Category: Inclusive of Agency Leader’s count if Agency Leader is MDRT.

ACC2020-01 Page 6

The General Provisions on page 17 will apply to all contests in this circular.
D) Further Requirements
1. All PAMB and PBTB production must be captured within the qualifying period.

2. Treatment for Reward:

2.1. There will be strictly no encashment for the Ticket.
2.2. Qualifiers who are unable to participate will have their rewards forfeited and released to the next rightful
Winner.
2.3. Qualifiers who confirm their participation, and subsequently cancel it, will be charged the cost of the ticket.

3. Treatment for eSub:

3.1. Counted:
3.1.1. New Business cases that are submitted via PRUway plus / PruBSN mobility (“eSub platform”).
3.1.2. New Business cases that are not available on the eSub platform.
3.1.3. All Endorsement cases are automatically counted as eSub.
3.2. NOT Counted:
3.2.1. New Business cases that are available on eSub platform but were not submitted via eSub platform.

4. Processing cut-off dates for Financial Year ending December 2020:

4.1. To ensure fair treatment to all who are competing for President’s Club, the closing date for submission of
new business for the above awards is on or before 24 December 2020.
4.2. The Company will guarantee that standard new business cases submitted on or before 24 December 2020
are captured by 31 December 2020. Cases submitted after 24 December 2020 will not be counted.

5. Exclusion of Own Life policies:

5.1. Personal policies of Agency Leaders, Agents, or their immediate family members captured from 1 October
2020 to 31 December 2020 will be excluded from the calculation of Total Production Credit (TPC).
5.1.1. Immediate Family is defined as spouse, children, parents and siblings.

6. Agency Leaders / Agents may qualify for one (1) award category only, whichever has the highest Priority (i.e. A
being the highest, B being the lowest).

7. Ranking:
7.1. Production related categories: Based on highest TPC production. In the event of a tie, the Producer with the
highest number of Nett Life cases will be recognized as the Winner.
7.2. Recruitment related categories: Based on highest TPC Production (from eligible Group / Direct New Agents).
In the event of a tie, the Recruiter with the highest productivity of each New Agent will be recognized as the
Winner.
7.3. MDRT Builder category: Based on highest TPC Production (from eligible MDRTs within a Direct Unit). In the
event of a tie, the Builder with the highest productivity of each MDRT within a Direct Unit (by 2020 FYP
production) will be recognized as the Winner.

8. The incentive trip will be bound by the terms & conditions set in the PAMB Agency Incentive Trip Management
Guidelines (appended).

9. There will be strictly no appeals for all award categories.

ACC2020-01 Page 7

The General Provisions on page 17 will apply to all contests in this circular.
 2020 Prudential Agency Leaders Conference
(Sanya, China)
A) Contest Period
01 January – 31 May 2020.

B) Eligibility
Direct Unit: AMs and UMs.
Group: AMs only.

C) Requirements

I) AM Category

Priority Award Category Eligibility Min. Requirements Reward

Top Rookie Agency Manager (Overall Business) TPC 500,000
A AM
(Group) + 15% Growth
Top 3 Agency Managers (Overall Business) TPC 1 million
B SAM, AM
(Group) + 15% Growth
Top 3 Agency Managers (Overall Business) TPC 500,000
C SAM, AM
(Direct Unit) + 15% Growth 1 Ticket
3 Number of to PALC
Top 5 Agency Manager (Recruitment) Validated* New Agents
D SAM, AM
(Direct Unit) Recruited with eSub
TPC 30K each
Top 3 Agency Managers (Life Club Builder)
E SAM, AM 5 Life Club Qualifiers
(Direct Unit)
Note: Inclusive of Agency Leader’s count if Agency Leader is a Life Club qualifier.
*Not inclusive of Rejoined Agents.

ACC2020-01 Page 8

The General Provisions on page 17 will apply to all contests in this circular.
 II) UM Category

Priority Award Category Eligibility Min. Requirements (TPC) Reward

Top Rookie Unit Manager (Overall Business) TPC 250,000
A UM1
(Direct Unit) + 15% Growth
Top 3 Unit Managers (Overall Business) TPC 500,000
B UM2, UM1
(Direct Unit) + 15% Growth
3 Number of 1 Ticket
Top 5 Unit Managers (Recruitment) Validated* New Agents to PALC
C UM2, UM1
(Direct Unit) Recruited with eSub
TPC 30K each
Top 3 Unit Managers (Life Club Builder)
F UM2, UM1 5 Life Club Qualifiers
(Direct Unit)
Note: Inclusive of Agency Leader’s count if Agency Leader is a Life Club qualifier.
*Not inclusive of Rejoined Agents.

D) Further Requirements

1. All PAMB and PBTB production must be captured within the qualifying period.

2. Treatment for Reward:

2.1. There will be strictly no encashment for the Ticket.
2.2. Qualifiers who are unable to participate will have their rewards forfeited and released to the next rightful
Winner.
2.3. Qualifiers who confirm their participation, and subsequently cancel it, will be charged the cost of the ticket.

3. Agency Leaders / Agents can qualify for one (1) award category only, whichever has the highest Priority (i.e. A
being the highest, E being the lowest).

4. Ranking:
4.1. Production related categories: Based on highest TPC production. In the event of a tie, the Producer with the
highest number of Nett Life cases will be recognized as the Winner.
4.2. Recruitment related categories: Based on highest TPC Production (from eligible Group / Direct New Agents).
In the event of a tie, the Recruiter with the highest productivity of each New Agent will be recognized as the
Winner.
4.3. Life Club Builder category: Based on highest number of eligible Group / Direct Unit Life Club Qualifiers in Q1
and in April – May. In the event of a tie, the Builder with the highest Basic Sum Assured (from eligible Life
Club Qualifiers) will be recognized as the Winner.
4.3.1. A Life Club qualifier in Q1 is defined as an agent who captures 2 NB eSub Cases monthly or 8 NB eSub
Cases in January – March.
4.3.2. A Life Club qualifier in April – May is defined as an agent who captures 2 NB eSub Cases monthly or 6
NB eSub Cases in April – May.
4.3.3. NB eSub Cases must have BSA ≥ 100K in order to be counted, as per Life Club rules.
4.3.4. A Life Club qualifier can be counted once only, e.g. if an Agent meets Life Club requirements in Q1
and also in April – May, this agent will be counted as “one qualifier” only.

ACC2020-01 Page 9

The General Provisions on page 17 will apply to all contests in this circular.
5. Treatment for eSub:
5.1. Counted:
5.1.1. New Business cases that are submitted via PRUway plus / PruBSN mobility (“eSub platform”).
5.1.2. New Business cases that are not available on the eSub platform.
5.1.3. All Endorsement cases are automatically counted as eSub.
5.2. NOT Counted:
5.2.1. New Business cases that are available on the eSub platform but were not submitted via the eSub
platform.

6. The incentive trip will be bound by the terms & conditions set in the PAMB Agency Incentive Trip Management
Guidelines (appended).

7. There will be strictly no appeals for all categories.

ACC2020-01 Page 10

The General Provisions on page 17 will apply to all contests in this circular.
 2020 Prudential Wealth Planner

A) Contest Period
01 January – 31 December 2020.

B) Eligibility
Personal Sales: UMs, Agents and Y1Y2 Agents

C) Requirements
1. The requirements for 2020 Prudential Wealth Planner are as follows:

Category Wealth Planner

Min. Requirements Master Premier Senior Executive Prudential
Total Production Credit (TPC) 500,000 375,000 250,000 125,000

Premier WP for 5 UMs and Agents (85% 1st Year IPR 90%)
Incentive Persistency Rate (IPR) Consecutive Years Y1 Agents (90% Current Year IPR)
Y2 Agents (90% Current Year IPR or 85% 1st Year IPR
(whichever is higher))
Awards
Customized blazer
(one off for 1st time qualifier only) ✓
Trophy ✓ ✓
Newspaper Advertisement ✓ ✓ ✓
Invitation to NAAPN ✓ ✓ ✓ ✓
ISSOSNE ✓ ✓ ✓ ✓ ✓
Note: Rejoined Agents may participate using eSub production only, with 90% Current Year IPR.

2. All PAMB and PBTB production must be captured within the qualifying period.

3. Treatment for Y1Y2 Agents:

3.1. Y1Y2 Agents do not have to be validated to participate in this contest.
3.2. Y1Y2 Agents must use eSub production to participate in this contest.

ACC2020-01 Page 11

The General Provisions on page 17 will apply to all contests in this circular.
4. Treatment for eSub:
4.1. Counted:
4.1.1. New Business cases that are submitted via PRUway plus / PruBSN mobility (“eSub platform”).
4.1.2. New Business cases that are not available on the eSub platform.
4.1.3. All Endorsement cases are automatically counted as eSub.
4.2. NOT Counted:
4.2.1. New Business cases that are available on the eSub platform but were not submitted via the eSub
platform.

5. Treatment for NAAPN Invitation: NEW!

5.1. Each qualifier can only win one (1) ticket to NAAPN.
5.2. 2020 1st time Star Club qualifiers (Green Horns) will be invited and recognized at NAAPN. NEW!
5.2.1. “Green Horns” recognition is applicable only to agents who is yet to achieve Star Club qualification
since contracted.

6. ISSOSNE Participation Requirements:

6.1. 2019 Prudential Wealth Planners can participate in ISSOSNE in 2020. Other requirements as follows:
6.1.1. Must have been contracted for a minimum of 24 months from the date of ISSOSNE launch.
6.1.2. Must achieve TPC 60,000 by 30 June 2020.
6.1.3. At any one point in time, the maximum monthly contribution to ISSOSNE is £250.

ACC2020-01 Page 12

The General Provisions on page 17 will apply to all contests in this circular.
Annual Awards & Recognition Definitions

A) Eligibility
1. Rookie Leader = Newly promoted Agency Leader in 2020,
o From UM2 to AM.
o From Agent to UM1.
2. New Agents / Y1 Agents = Agents contracted in 2020.
3. Y2 Agents = Agents contracted in 2019.
4. Rejoined Agent = Agents who rejoin PAMB less than 18 months from the date of termination / resignation will
be considered Rejoined Agents.

Months from Date of Termination / Resignation

Origin of Incoming Agent
≤ 18 months > 18 months
New Agent New Agent
Formerly from other insurer
Must use eSub Must use eSub
Rejoined Agent New Agent
Formerly from PAMB
Must use eSub Must use eSub

B) Validated New Agent

1. A Validated New Agent fulfills the following requirements:
1.1. New Agents contracted in 2020 must capture 1 nett New Business eSub case within “1+1” months, with
“month 1” being the month of contract, and “+1 month” being the subsequent month.
1.1. Minimum New Business eSub case size is 1,800 Life API/ACI.
1.1.1. Exception: PRUlady, PRUcancer X, PruBSN WarisanPlus and PruBSN AnugerahPlus with case size
below 1,800 Life API / ACI will be counted as 0.5 cases.
1.2. Immediate Family members cannot be counted as a Validated New Agent for the Recruitment categories of
Top Achievers and Prudential Agency Leaders Conference.
1.3. Rejoined Agents, i.e. Agents who rejoin PAMB less than 18 months from the date of termination /
resignation, cannot be a Validated New Agent.

C) Production Credit
1. TPC = A (Conventional Life + Takaful Life) + B (Credit Points)

2. A (Conventional Life + Takaful Life)

2.1. Consists of 100% count for all Conventional Life and Takaful Life Premiums / Contributions.
2.2. Exception: PRUwealth PRUallocator, PruBSN Warisan Saver, Platinum Saver, Anugerah Medic Allocator and
PruBSN Aspirasi (PUA) will be counted as 100% in (A).

3. B (Credit Points)
3.1. Consists of 10% Single Premium / Contribution Products, 10% PSA and 10% Cash Builder.
3.1.1. All other PSA products not mentioned in 2.2 will be counted at 10%.
3.2. B is subject to a maximum of 25% of (A).

ACC2020-01 Page 13

The General Provisions on page 17 will apply to all contests in this circular.
D) 1st Year Incentive Persistency Rate (IPR)
1. 1st year Incentive Persistency Rate (P%) = B1/A1 x 100%
B1 (Numerator) A1 (Denominator)
All 12 months’ worth of Year 1 PP / PC for
policies sold / issued in the last financial year Total AMP / AMC of all new policies sold /
Definition
must be collected on or before the persistency issued in the last financial year.
evaluation date in order for it to be counted.
PAMB PP (Persistency Premium) AMP (Annual Modal Premium)
PBTB PC (Persistency Contribution) AMC (Annual Modal Contribution)

2. Incentive Persistency calculation:

2.1. Includes both PAMB & PBTB products.
2.2. Includes both Normal Agent codes & Financing Scheme codes.
2.3. Excludes PSA.
2.4. Excludes Taxes for AMP / AMC and PP / PC calculation (if applicable).

E) Nett Life Cases

Product New Business Endorsement
Traditional Life Counted* Not Counted
Investment Linked Life Counted* Counted†
PSA Not Counted Not Counted
*No minimum case size.
† Minimum case size of API 900.

ACC2020-01 Page 14

The General Provisions on page 17 will apply to all contests in this circular.
 2020 Life Club Quarterly Challenge
A) Contest Period
Q1 from 01 January – 31 March 2020
Q2 from 01 April – 30 June 2020
Q3 from 01 July – 30 September 2020
Q4 from 01 October – 31 December 2020

B) Eligibility
Personal Sales: All ranks

C) Quarterly Requirements (in Q1, Q2, Q3 and Q4 2020)

1. The requirements are as follows:

• Monthly: 2 NB eSub Cases or

• Quarterly: 8 NB eSub Cases
• Each New Business eSub case captured must have a minimum Basic Sum Assured (BSA) of 100K.

Quarterly Rewards: New! New!

2. Treatment for Reward:

2.1.1. Each qualification tier (from 1st - 19th) consists of a Qualifying Letter and Life Club Certificate.
2.1.2. Each Life Club tier’s Reward Set comprises:
2.1.2.1. a Life Club Pin (for tier achieved),
2.1.2.2. Emblem Usage Rights for Name Card (for tier achieved), and
2.1.2.3. a Trophy (not applicable to Red Life Club tier).
2.1.3. The reward is not transferable, exchangable or refundable for cash or any other benefits in kind.

3. All PAMB and PBTB New Business eSub cases must be captured within each qualifying period.
3.1. Endorsements will not be counted.

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The General Provisions on page 17 will apply to all contests in this circular.
4. Treatment for eSub:
4.1. Counted:
4.1.1. New Business cases that are submitted via PRUway plus / PruBSN mobility (“eSub platform”).
4.1.2. New Business cases that are not available on the eSub platform.
4.2. NOT Counted:
4.2.1. New Business cases that are available on the eSub platform but were not submitted via the eSub
platform.

D) Case Count
1. Basic Sum Assured from New Business eSub cases only will be counted for this contest.
2. Each New Business eSub case captured must have a minimum Basic Sum Assured (BSA) of 100K.
3. A maximum of only 1 case count will be granted per policy, regardless of its BSA amount or the number of
endorsements that is done on the same policy, within the qualifying period.

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The General Provisions on page 17 will apply to all contests in this circular.
General Provisions

1. Treatment of SST
1.1. SST payment amounts will not be counted as part of production, or for persistency calculations.

2. Treatment for Eligibility

2.1. If an Agent is promoted to an Agency Leader during the contest period, then he/she is eligible to participate
under Agency Leader categories.
2.2. If an Agency Leader is demoted to an Agent during the contest period, then he/she is eligible to participate
under Agent categories only.

3. Treatment of rewards.
3.1. All qualifiers must maintain a valid contract with the Company at the time of receiving the reward.
3.2. Reward items won are strictly non-transferable, non-refundable and not exchangeable in lieu of cash or
any other benefits in kind, unless otherwise specified.
3.3. Incentive Trip rewards will be managed according to the Agency Incentive Trip Management Guidelines,
unless otherwise specified.
3.4. Rewards are subject to tax, in accordance with the requirements of the Inland Revenue Board (IRB).

4. Production / case count from new business / endorsements which are found to be reduced or cancelled, within
the contest period or within 6 months from the end of the contest period, will be adjusted accordingly.
4.1. The adjustment applies to CFI, lapsation, removal of riders, and any other action that causes a reduction in
premiums / contributions.
4.2. The Company reserves the right to claw back rewards, where applicable.

5. Treatment for production / cases Cancelled From Inception (CFI).

5.1. Any production or case count from policies which are cancelled from inception, will be deducted for all
relevant contests, as per the cancellation effective date, irrespective of the year in which the policy was
incepted initially.
5.2. The Company reserves the rights to claw back the relevant rewards, if after the contest period CFI causes a
qualifier’s reward to change.

6. Treatment for Lapsation.

6.1. Any production or case count from policies which are captured and lapsed within the same financial year,
will be deducted for all relevant contests, as per the lapsation effective date.
6.2. Any policy that lapses within the contest period must be revived within the same contest period, to avoid
deduction of production and case count.

7. The Company reserves the right to disqualify any Agency Leader / Agent from receiving the relevant awards, or
claw back the relevant rewards, in the following situations, but not limited to these situations only:
7.1. The Agency Leader / Agent is found to have breached any requirements stipulated by the Company, or any
provision in his / her Agency Agreement with the Company, or if he / she is found to have breached his /
her fiduciary duties to PAMB.
7.2. The Agency Leader / Agent has placed production / case count under their spouse, or under any other
Agency Leader / Agent.
7.3. The Agency Leader / Agent has policies that are detected under premium churning.

8. The Company’s decision on all matters relating to any contest or reward will be final and binding on all persons
participating in the contest or reward.
8.1. The Company reserves the right at its absolute discretion to amend, delete or add to any of the rules and
general provisions from time to time, if and when it is necessary, without prior notice.
ACC2020-01 Page 17

The General Provisions on page 17 will apply to all contests in this circular.
 Appendix

Agency Distribution

PAMB Agency Incentive Trip Management Guidelines

This set of guidelines shall be the standard operating practice for PAMB Agency Incentive Trip
Management with effect from 1st January 2020.

The guidelines shall apply to all annual and short drive incentive trips launched and organized by
Agency Distribution including Star Club Summit and Star Club trips unless stated otherwise in the
respective incentive/sales drives circular communicated to agency force.

1) TRIP AWARD

1.1) Transfer of Award: All trips award won by agency members are strictly non-transferable.

1.2) Upgrading of Award: There shall be no upgrading of trip award from a lower tier to a higher
tier. E.g: Star Club qualifier upgrading to Star Club Summit trip.

1.3) Downgrading of Award: There shall be no downgrading of trip award from a higher tier to a
lower tier. E.g: Star Club Summit qualifier downgrading to Star Club trip. Higher tier
qualifiers however, are allowed to purchase tickets to join the lower tier trips, subject to
availability.

2) TRAVELLING PERIOD

2.1) All incentive trips travel, including the Star Club Summit and Star Club will be organized at
a time/period when it is most viable and deemed suitable by the Company.

2.2) For trip organization effectiveness, the management will take into consideration the
destination weather/season, Company’s events schedule and other logistic factors.

3) POINT OF TRIP DEPARTURE

3.1) All incentive trips will be ex/end Kuala Lumpur. If there are other available points of
departures, this will be made known to the qualifiers in the trip info pack.

3.2) No accommodation or transport will be provided for outstation qualifiers who travel to
Kuala Lumpur, except for trip qualifiers from East Malaysia as per the table below.

This is strictly only applicable for Star Club Summit & Star Club qualifiers, with proof of air
ticket.

Tickets Star Club Qualifiers Star Club Summit Qualifiers

East
1 Ticket RM300* RM600*
Malaysia
2 Tickets RM600* RM1,200*
(Sabah &
*Maximum cash reimbursement amount or actual fare paid inclusive of all
Sarawak)
applicable taxes & surcharge, whichever is lower

ATM Guidelines (Updated @ 13.01.2020) Page 1/4

4) TRIP/CASH REWARD

4.1) Trip qualifiers will have a choice of select either attending the trip or opt for the pre-
determined cash reward as stated in the actual trip contest circular; except for the following
categories;
(a) President’s Club
(b) Prudential Agency Leader Conference (PALC)
(c) And any other incentive trips that may be subsequently determined later.

5) TRIP REGISTRATION

5.1) For trip participation, qualifiers will have to login to the trip online registration system which
will be announced and made available to the trip qualifiers.

5.2) Allotment of trip departure dates, airline seats, etc. will be on a first come first served
basis, subject to availability.

5.3) Qualifiers who have not registered or responded by the stipulated deadline will be
considered as non-participation of the trip and cash reward will be processed to the
qualifiers a month after the said trip event.

6) NON-QUALIFIERS

6.1) All trip qualifiers are only entitled to purchase an additional one (1) ticket for their
spouse/child (age of 7 & above) provided that they themselves are joining the trip. As
priority will be given to the qualifiers, purchase of any additional tickets will be on a waiting
list subject to airline seats and hotel accommodation.

6.2) Non-qualifiers who are contracted agents and agency leaders with the Company are not
allowed to purchase tickets to participate in the incentive trip.

6.3) Agency leader is only allowed to purchase tickets to join the trip provided that they have a
downline participating trip qualifier (must be of agent’s rank). However this is subject to
airline seats and hotel availability.

7) CANCELLATION/NO-SHOW

7.1) Participants who have registered and confirmed going for the trip but subsequently
cancelled or do not turn up at the airport for the trip departure (no show) will have to bear
all the cancellation fees as imposed by third party suppliers; airlines, hotels, travel agency,
travel ground operator, etc.

ATM Guidelines (Updated @ 13.01.2020) Page 2/4

8) TRAVEL INSURANCE

8.1) All trip participants are strongly encouraged to purchase their own travel insurance before
departing for the trip.

8.2) Options of travel insurance schemes will be made available in the online trip registration
system to facilitate this purchase.

8.3) The Company will not be liable for any travel, accidental or medical expenses incurred by
the qualifiers or their spouses/partners, etc. in the event of any mishaps, unfortunate or
unforeseen incidents.

9) MEDICAL CASES

9.1) Trip participants of the following categories will need to provide a medical letter of health
fitness certified by a doctor to ensure that they are fit to travel;
(a) Female participants who are pregnant.
(b) Elderly participants who are above the age of 70.
(c) Any other participants who have known medical illness.

9.2) The Company will not be held responsible in the event of any mishaps, unfortunate or
unforeseen incidents.

10) TRIP OPTIONS

10.1) Star Club Summit and Star Club qualifiers will have the option of utilizing their trip award
for the following;
(a) Umrah/Haj
(b) Annual MDRT Meeting in US.
(c) No other trip options will be allowed other than (a) or (b).

10.2) Trip options package will be managed by the qualifiers themselves and not organized by
the Company. The Company will at its discretion organize for the trip if it deems
appropriate.

11) INCOME TAX

11.2) All incentive trip awards are subject to tax declaration in accordance to the regulations of
the Inland Revenue Board.

12) TERMINATION

12.1) Qualifier whose contract is terminated or no longer contracted with the Company will be
disqualified and no longer eligible to participate in the incentive trip or request for any trip
encashment.

ATM Guidelines (Updated @ 13.01.2020) Page 3/4

13) TRAVEL REGULATIONS & REQUIREMENTS

13.1) All trip participants are solely responsible for their own travel documents and related fees,
including passport and visa, ie. validity, eligibility, safety, etc.

13.2) The Company will not be held responsible or accountable for any participant who is
restricted by the countries authorities, including the Malaysian Immigration Department to
enter or leave their country, for any reasons.

13.3) The Company will not be liable for any financial or other losses, or indemnity as a result of
item 13.2.

14) GENERAL PROVISIONS

14.1) The Company reserves the right to change the trip destination or travelling period if there
are any circumstances which in its opinion could adversely affect the safety of the
participants.

14.2) The Company reserves the right at its absolute discretion to make any amendments to
the existing guidelines, as and when deemed necessary, without any given prior notice.

14.3) The Company’s decision on any matter concerning the Agency Incentive Trip
Management guideline shall be final and no correspondences will be entertained.

ATM Guidelines (Updated @ 13.01.2020) Page 4/4