1.

Awesome! I'd love to help. I'm Cherry, ready to find

the best deal for you :) Who do I have the pleasure
of chatting with today?

2.

A pleasure to e-meet you ___________. Just in

case we get disconnected, and so we can send you
a proposal, could you kindly provide your email
address and phone number?

3.

You: Thanks! For us to further assist you, could you

please provide the details of your trip:

 People: Number of people traveling (get the ages of

the kids, if any)
 Dates: Ideal arrival/departure dates
 Country of Residence (As indicated in the passport)

********Before, replying, check the website the

customer visited ********
******** If there's no specific hotel visited, please ask
if the customer has any hotel preference)
4.
I can see that you’re looking
at _____________________________ , do you
plan to stay here or you are open for other
options? How about for your room, do you have any
preference? (if the customer didn't provide this yet)

5.

Great! One more thing, are you planning to

celebrate any special occasion for this trip? (e.g
Honeymoon, Anniversary, Family Holiday, etc) We'll
also try to get you a deal with full board and
domestic transfers included :)

5.

Great! One of our dedicated personal concierge

agents will reach out to you shortly with an offer
tailored for you.

Just a quick note, the rates that we will be offering

you will be subject to change without prior notice
until the booking is confirmed. So to secure the deal,
kindly get back to us once you’ve agreed with the
details of the quotation and confirm your booking.
***If Sales Agent is online, please hold the customer
on chat for a few minutes. Rates will be provided via
chat. If a customer preferred the offer to be sent
through email, then no need to hold them in the
chatbox. ***

Please assign the convo to Sales Agent in Shift

in Intercom
*Please write a summary of the information.

Hi (Sales Agent) this is (Chat Agent). Please assist

the customer. Details are as follows:
Travel dates:
Country of residence as indicated in the passport:
No. of Person and kids ages:
Preferred Hotel:
Preferred Room:
Budget or other notes:

-END-

Conditional Situations.

1. If a customer is not yet decided about their arrival

and departure dates, please ask at least the no. of
nights stay. The sales agent can't quote if this info is
missing.

2. If the customer is looking for the best offer and

expresses something about rates, politely asked for
their budget.
3. If the customer has hotel and room preferences,
asking for their budget is not necessary.