➢ A request for room accommodation

Types of Room Reservation

1. Regular reservation- refers to an

agreement that a hotel makes to hold a
room until the cut off date and time
2. Confirmed Reservation-

applies when the terms of reservation

have been verified. Both the hotel and
the reserving party agree on the dates,
rates and billing arrangement.
3.Guaranteed Reservation-

is an agreement that the hotel makes to

hold room for a guest until the guest
arrives. In return, the guest or his
company assures payment
1. Letter 7. Central Booking
Offices
2. Email
3. Fax
4. Telephone
5. In person
6. Computer Terminals
➢ Call Centers
➢ Global Distribution System
1. Walk-in Guest
2. Corporate Accounts
3. Associations
4. Travel Agencies
5. Government Institutions
6. Free Independent Travelers
7. Educational Institutions
8. Local/ Domestic Travelers
9. Balikbayan
1. Rate must be competitive with other
hotels or similar classification.

1. Rate must be big enough to generate

the revenue needed to recover the cost
of operations, plus allowance for profit.
1. Rack rate
is the highest published rate a hotel can
charge for a specific room.
2. Corporate Rate
is a special rate given to corporate
accounts as an incentive for the
patronage . The rate may reflect 10 to
20 % discount form the rack rate.
3.Volume Accounts Rate
is given when there is a guaranteed
number of room nights within a specific
time frame.
4. Government Rate
since some government staying in hotels
are given specific per diem, the hotel hat
is interested to attract this type of market
will have special rate to match the
budget of this group.
5. Seasonal Rate
6. Weekday- Weekend Rates
7. Advance Purchase Rate
8. Half Day Rate
9. Industry Rate
10 Package Rate
11. Group rates
12. Per- Person Rate
1. Greet the client and offer assistance.

2. Once request for reservations is

received, find out the inquiring party
dates and the type of room required.
Then check if there is an available room
corresponding to the room type
preferred.
3. Inform the guest if a room is available, if
the requested room type is not available,
offer alternative room that is available.

4. Once room availability is confirmed, get

detailed information:
➢ Name of guest/s
TOLENTINO,JOERIZA M.
➢ Number of Persons Arriving
➢ Arrival date and time
➢ Departure date and time
➢ The number of nights the guest is
expected to stay in the hotel
➢ Room rate
➢ Billing arrangement
➢ Remarks
➢ Booked By
➢ Accepted by
➢ Date of Acceptance of reservation
5. Inform the caller about the 6 o’clock
policy

6. Thank the caller

The 6 o’clock Policy

The 6’ o clock policy means that the
guest with reservation is required to
arrive not later than 6’o clock PM of the
arrival date.
 Room Reservation Form
Guest Name/ Names___________________________________ Address ______________________
Arrival Date____________________________________ Time _______________________________
Departure Date_________________________________ Time_______________________________
Guest Type: ( ) FIT ( ) Travel Agency ( ) Company
If Company Account, Name of Company________________________________________________
Room Type No. of Pax Room Rate Room
Number
Single Room
Double Room
Twin Room
Family Room
Suite Room
Referred by______________________________________________ Contact No.
___
Billing Arrangement ( ) Personal Account ( ) Company Account ( )
Others
Booked/ Reserved by____________________ Company ______________
Contact No.
Remarks: ( ) Regular ( ) Guaranteed
Special Arrangements:_________________________________________________
Booking Received by:___________________________________________
On_________________
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