Booking.

com

Booking.com provides a comprehensive support structure to assist users with various aspects of their
reservations and other queries. Here's a summary of the key support features and instructions you
can access on their website:

1. Customer Service Availability: Booking.com offers 24-hour customer support. You can either
send a message to their agents about your booking or call them for urgent matters. The
website provides local and international phone numbers for this purpose.

2. Help Center: The Help Center on Booking.com is designed to address a wide range of
questions. This includes modifications and cancellations of bookings, payment inquiries, and
other specific requests related to your stay. For instance, if you need to cancel a booking, the
cancellation fees, if any, are determined by the property and will be listed in your
cancellation policy.

3. Frequently Asked Questions (FAQs): The FAQ section covers a variety of topics, such as
charges and payments, booking modifications, confirmation issues, and property-related
inquiries. For example, if you need to make changes to your booking like changing dates or
room types, this can usually be done through your confirmation email or directly on
Booking.com, depending on the property's policy.

4. Direct Contact with Properties: For specific details about your stay, Booking.com advises
contacting the property directly as they are often the best source for this information.

5. Language Support: Booking.com offers customer service and information in multiple

languages, including English, Spanish, Russian, Japanese, and many others, catering to a wide
range of international users.

6. Specific Queries: For particular concerns like issues with the room or accommodation not
matching what was booked, the Help Center guides you through the process of contacting
their Customer Service team with relevant proof, such as screenshots or receipts.

7. Additional Services and Requests: Information on extra services like meals, early check-in, or
additional beds can be requested from the property a day or two before your arrival. This,
however, depends on the property's policy and availability.

8. Booking Confirmation and Cancellations: Details about your booking, including confirmation
and cancellation policies, are typically sent via email. In case of any issues with receiving
confirmation emails, Booking.com's Customer Service team can assist. Additionally, if a
booking is canceled, the refund process is initiated immediately, although the actual
processing time can vary depending on your bank