Cancellations and modifications

My booking has been cancelled, when will I be refunded?

If your booking has been cancelled, Booking.com refunds you immediately. The processing time may
take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.

Can I cancel my booking?

If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially
refundable, check your confirmation email or confirmation page in the Bookings section of your
account for the cancellation costs.

Can I make changes to my booking?

It's not possible to make any changes to your booking. This includes actions like changing the stay
dates, guest name or email address.

Why was my booking cancelled or declined?

Because this booking is facilitated by a partner company, the property may be overbooked. If that's
the case, the partner notifies us. Next, we refund you and cancel your booking.

The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact
your bank directly.

If I need to cancel my booking, will I pay a fee?

If your booking is non-refundable, you cannot cancel or make changes. If your booking is free
cancellation or partially refundable, check your confirmation email or confirmation page in the
Bookings section of your account for the cancellation costs.

How do I know if my booking was cancelled?

After you cancel a booking with us, you should receive an email to confirm the cancellation. Check
your inbox and spam/junk mail folders.

If you’ve received an email from Booking.com cancelling your booking, your booking has been
cancelled and we’ve refunded you. The processing time depends on your bank. If you have
questions, contact your bank directly.
Where can I find the cancellation policy?

You can find this in your booking confirmation email.