Jason Kettle 10 November 2020

13 Tui Street Client Number: 370-103-621

Kaikohe 0405
NZ

Tēnā koe Jason

Here’s a summary of what we talked about today.

We're pleased to be able to help you pay for these things.

Repayment
When your
How we (regular
Your need Supplier Amount payment
pay amount you
expires
pay back)
Payment
Food Supplier Group $60.00 17/11/2020 N/A
Card
* If the repayment is N/A, this means you don't have to pay the money back.

Your payment card works like EFTPOS

When you pay using your payment card, choose ‘cheque’ for the account type.
The PIN number is the last four numbers on your payment card. It will only work at
the supplier/s above and you can’t use it at an ATM machine. You need to use it within
seven days.

Things you need to do

We’ve now helped you with money to meet urgent costs three or more times over the
past year. This means you need to show us you’re doing what you can to increase your
income, reduce your costs or improve your budgeting. When we talked, you agreed to:

• Go to the market for fruit and vegetables.

Talk with us

Please call us on 0800 559 009 if any of your information is incorrect, you don’t think
we have this decision right or you don’t understand it. We’re here to help.

You also have the right to ask us to review this decision formally. You can use the
form on our website or you can write to us. You need to do this within three months.
If it’s after that, please get in touch anyway. If you have a good reason why you
couldn’t ask us earlier, we may still be able to review the decision for you. Visit
workandincome.govt.nz/rights for more information.

Everyone’s situation is different so we’re always happy to talk things through with you.

To contact us visit www.workandincome.govt.nz/contact

Nāku iti noa, nā

Paul Jermy
Manager Contact Centre Services

176747
General information for Work and Income clients
Finding more information
Please visit our website,
www.workandincome.govt.nz if you'd like more
information. You can find out about looking for a
job, the ways we can help you, your benefit and
your rights and responsibilities.
You can also call us on 0800 559 009 from 7am
to 6pm Monday to Friday and 8am to 1pm on
Saturdays. You will be asked to say what you are
calling about. When calling, be ready to give your
client number from the front of this letter, so we
can find your details and help you faster.
Making an appointment to see us
You can make an appointment with us by logging
into MyMSD at www.my.msd.govt.nz, or by
calling us on 0800 559 009. When calling, be
ready to give your client number from the front of
this letter. When asked what you're calling about,
please say 'appointment'.
You may bring a support person any time you
meet with us.
Using our website
You can find a range of information and services
on our website, www.workandincome.govt.nz.
Make sure you register with MyMSD to see and
update some of your personal information and
do transactions such as checking payments and
booking or changing appointments.
It's easy to register for MyMSD. Just follow the
prompts on our website. If you don't have access
to the internet, talk to us.
General Enquiries NZ Superannuation Community Services
0800 559 009 0800 552 002 Card
0800 999 999
Changes in your circumstances
If anything changes that might affect your
payments, please let us know straight away by
calling us on 0800 559 009. If you don't let us
know you could miss out on extra payments or
end up with a debt to repay.
Some changes that may affect your payments
include, if:
• your work situation changes
• you start or end a relationship
• you leave New Zealand for any amount of
time
• a child comes into or leaves your care
• you start or stop any study
• you receive money you haven't declared
before from any source
• you receive other help that changes you
situation.
We also need to know if you change your
address, phone number, bank account, your
name or the name of a child in your care.
Your rights if you disagree with a decision
we've made.
If you don't understand a decision we've made,
please talk to us.
If you disagree with certain decisions you have
a right to apply for a review by either a Benefits
Review Committee or a Medical Appeals Board.
An application for review needs to be made
within three months of the decision. You can
use the forms on our website or write to us by
letter, email or fax. If you can't do this within three
months, please talk to us. If you have a good
reason for the delay, your review may still be
considered.
www.workandincome.govt.nz
www.seniors.msd.govt.nz
Employers Service Express Deaf Fax Number
0800 778 008 0800 333 030 0800 621 621