24 April 2020 Newtown Community Link

Client number: 060-331-970

Miss Charlotte Munro
Flat 7
222 Onepu Road
Lyall Bay
Wellington 6022

Dear Miss Charlotte Munro

Winter Energy Payment

The Government has decided to double the Winter Energy Payment for 2020.

This means from 1 May 2020 you’ll get an extra $40.91 a week until 1 October.

The Winter Energy Payment won't affect other payments you get from us and isn't considered
income (for tax purposes).

If you'd prefer not to get this payment, that's fine. Just let us know and we'll stop it for you. You
can do this using a form on our website www.workandincome.govt.nz/winterenergypayment - or
call us. If you want to re-start the payment at a later date, please get in touch.

If you're getting Foster Care Allowance or caring for any children under 18, please get in touch.
We may be able to pay you at a higher rate.

The Winter Energy Payment will be paid until 1 October.

We're here to help

If you have any questions please get in touch, our contact details are over the page. We want to
give you all the support we can.

Yours sincerely

Linda Coffin
Service Centre Manager

BP1 v3.0

To contact us visit www.workandincome.govt.nz/contact

General information

workandincome.govt.nz

Visit our website any time for:
• job vacancies
• tips on finding work
• information about the ways
we can help you
• the things you need to do when
you’re getting a benefit
• your rights and responsibilities
• how your wages will affect your
payments
You can sign up to MyMSD and:
• declare your wages
• change your contact details
• update your address and accommodation
costs
• read your letters
• view your payment details
• check your payment card
• view your debt and repayments
• manage some of your appointments

If you don’t have access to our website, you can also call us. We are available 7am to 6pm Monday to
Friday, as well as 8am to 1pm on Saturdays. Call 0800 559 009 for more information or to make an
appointment. Please have your client number handy. It can be found on the front of this letter.
If you’re meeting with us you may bring a support person with you.
If you’re deaf, hearing-impaired or find it hard to communicate by phone, you can also contact us on:
Free-fax 0800 621 621 Telephone typewriter (TTY) 0800 111 113 Text 029 286 7170.

Changes in your Your rights if you

circumstances
It’s important to tell us straight away about
any changes that could affect your payments
so we pay you the right amount.
When you should contact us:
• work situation changes
• starting or ending a relationship
• leaving New Zealand for any length of time
• a child comes into or leaves your care
disagree with a
decision we’ve made
If you don’t understand or agree with a
decision we’ve made, please talk with us.
If you disagree with any decision you have
a right to apply for a review. An application
for review needs to be made in writing within
three months of the decision. You can use the
review of decision or medical appeals board
application forms on our website or write to us.

• starting or stopping study If you can’t do this within three months,

please talk with us.
• getting money you haven’t declared
before from any source If you have a good reason for a delay,
your review may still be considered.
• getting other help that changes
your situation Visit:
• personal details change (eg address workandincome.govt.nz/rights
or bank account number) for more information.
• any name changes for you, your
partner or child