12 September 2023 Client number: 311-432-380

Nancy Somers
32 Mt Wesley Coast Road
RD 1
Dargaville 0371

Tēnā koe Nancy

Your Winter Energy Payment is stopping

I wanted to let you know your Winter Energy Payment will stop from 1 October 2023.

About your payments

When the Winter Energy Payment stops part way through the pay period, your final payment will
be less than the full weekly amount.

If anything changes between now and 1 October 2023 that affects the payments you qualify for,
your Winter Energy Payment may stop earlier.

Next year’s Winter Energy Payment

If you qualify for the Winter Energy Payment next year, you’ll get this automatically from 1 May
until 1 October. Check www.workandincome.govt.nz/winterenergypayment for more
information.

If you’d prefer not to receive the Winter Energy Payment, that’s fine. Just let us know and we’ll
stop it for you. The easiest way to do that is online at workandincome.govt.nz or you can call us.

We’re here to help

If you have any questions or concerns, please get in touch. Our contact details are over the page.
Everyone’s situation is different so we’re always happy to talk with you.

Nāku iti noa, nā

Raewyn Sowter
Service Centre Manager

BP1 v5.0

To contact us visit www.workandincome.govt.nz/contact

General information

workandincome.govt.nz

Visit our website any time for:
• job vacancies
• tips on finding work
• information about the ways
we can help you
• the things you need to do when
you’re getting a benefit
• your rights and responsibilities
• how your wages will affect your
payments
You can sign up to MyMSD and:
• declare your wages
• change your contact details
• update your address and accommodation
costs
• read your letters
• view your payment details
• check your payment card
• view your debt and repayments
• manage some of your appointments

If you don’t have access to our website, you can also call us. We are available 7am to 6pm Monday to
Friday, as well as 8am to 1pm on Saturdays. Call 0800 559 009 for more information or to make an
appointment. Please have your client number handy. It can be found on the front of this letter.
If you’re meeting with us you may bring a support person with you.
If you’re deaf, hearing-impaired or find it hard to communicate by phone, you can also contact us on:
Free-fax 0800 621 621 Telephone typewriter (TTY) 0800 111 113 Text 029 286 7170.

Changes in your Your rights if you

circumstances
It’s important to tell us straight away about
any changes that could affect your payments
so we pay you the right amount.
When you should contact us:
• work situation changes
• starting or ending a relationship
• leaving New Zealand for any length of time
• a child comes into or leaves your care
disagree with a
decision we’ve made
If you don’t understand or agree with a
decision we’ve made, please talk with us.
If you disagree with any decision you have
a right to apply for a review. An application
for review needs to be made in writing within
three months of the decision. You can use the
review of decision or medical appeals board
application forms on our website or write to us.

• starting or stopping study If you can’t do this within three months,

please talk with us.
• getting money you haven’t declared
before from any source If you have a good reason for a delay,
your review may still be considered.
• getting other help that changes
your situation Visit:
• personal details change (eg address workandincome.govt.nz/rights
or bank account number) for more information.
• any name changes for you, your
partner or child