Diane Riddell FREEPOST DWP

Universal Credit Full Service

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the answers to your security
questions ready

www.gov.uk/universalcredit

Telephone: 0800 328 5644

Textphone: 0800 328 1344
Your Universal Credit claim
Work Capability Assessment decision

Dear Diane Riddell 06 October 2020

Following your Work Capability Assessment, we have decided Use your journal to
that you continue to have limited capability for work and work- contact us if you have
related activity. This means we will not ask you to search for any questions.
work or prepare for work. You can also call us on the
number above. To speak to
You will continue to get the same amount of Universal Credit,
an agent in Welsh, please
unless your circumstances change.
call: 0800 328 1744.
What happens next We have many different
ways we can
You no longer need to send us statements of fitness for work communicate with you
(also known as doctor’s notes or fit notes) from your doctor, Please tell us if you would
unless your condition changes. like Braille, British Sign
Language, a hearing loop,
We may ask you to attend another Work Capability Assessment translations, large print or
in the future. We will contact you at the time to tell you what you something else.
need to do.

Other support you can get

Although we will not ask you to search for work or prepare for
work, we can still offer you support if you would like it.

You can speak with one of our specialist work coaches who will
help you get training to learn new skills, or help write your CV.
You may find this support helpful if your disability or health
condition changes.
Please turn over
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Tell us about any changes

You must tell us straight away if there is a change in your

circumstances. For example, you need to tell us if you have a
new health condition or your existing health condition gets better
or worse.

If you give wrong or incomplete information or you do not report

changes straight away you may be paid the wrong amount. You
will have to pay back overpaid money when told to do so. You
could also be prosecuted or need to pay a financial penalty. If we
pay you less money than we should we may pay you this money
back including any arrears due.

Yours sincerely,

Universal Credit

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If you disagree with a decision

You can ask us to explain why

You, or someone who has the authority to act for you, can phone
us or use your journal to request a written explanation. You will
need to do this within one month of the date of this letter.

You can also ask us to reconsider a decision

Tell us if you have more information, or if you think we have

overlooked something which might change the decision. Do this
within one month of the date on this letter.

We will look at what you tell us and send you a letter to tell you
what we have decided, and why. We call this letter a Mandatory
Reconsideration Notice.

When you have done this you can appeal

If you disagree with the Mandatory Reconsideration Notice, you

can appeal to a tribunal.

You must wait for the Mandatory Reconsideration Notice before

you start an appeal.

Equality and Diversity

We treat people fairly, regardless of their disability, ethnicity,

gender, sexual orientation, transgender status, marital or civil
partnership status, age, religion or beliefs.

Call charges

Calls to 0800 numbers are free from personal mobiles and

landlines.

Why DWP needs personal information and how we treat it

We treat personal information carefully. We may use it for any of

our purposes. To learn more about information rights and how we
use information, please see our DWP Personal Information
Charter at www.gov.uk/dwp/personal-information-charter

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