9 June 2023

Client number:
3 6 2 0 9 6 2 6 0
Mr Billy Cossey
40 Wallace Road
Papatoetoe
Auckland 2025

Kia ora Billy

YOUR PAYMENTS FROM US HAVE STOPPED

We're getting in touch again because your medical certificate expired on 16/06/23 and we
haven't heard from you.

We wrote to you recently about needing to provide a new medical certificate or letting us
know if you were ready to look for work, so we could continue your payments.

Because we haven't heard from you, we've reviewed your eligibility for Jobseeker Support
and unfortunately, we can't continue your payments.

This means your Jobseeker Support payment from us will stop on 17/06/23.

TALK WITH US

We really don't want you to miss out on money you qualify for.

If you don't think we have this right, need more time to renew your medical certificate or
there's something you don't understand, please call us - we can usually fix it over the
phone.

You also have the right to ask us to review this decision formally. There's more information
over the page about how to do this.
MOHAWK_RP51A

WE'RE HERE TO HELP

We're here to help so please feel free to get in touch, or visit our website for more
information. Our details are on the back.

BP1 v5.0

To contact us visit www.workandincome.govt.nz/contact

Everyone's situation is different so we're always happy to talk things through with you.

Noho ora mai

Debi Hackett
Manager Client Service Delivery
General information

workandincome.govt.nz

Visit our website any time for:
• job vacancies
• tips on finding work
• information about the ways
we can help you
• the things you need to do when
you’re getting a benefit
• your rights and responsibilities
• how your wages will affect your
payments
You can sign up to MyMSD and:
• declare your wages
• change your contact details
• update your address and accommodation
costs
• read your letters
• view your payment details
• check your payment card
• view your debt and repayments
• manage some of your appointments

If you don’t have access to our website, you can also call us. We are available 7am to 6pm Monday to
Friday, as well as 8am to 1pm on Saturdays. Call 0800 559 009 for more information or to make an
appointment. Please have your client number handy. It can be found on the front of this letter.
If you’re meeting with us you may bring a support person with you.
If you’re deaf, hearing-impaired or find it hard to communicate by phone, you can also contact us on:
Free-fax 0800 621 621 Telephone typewriter (TTY) 0800 111 113 Text 029 286 7170.

Changes in your Your rights if you

circumstances
It’s important to tell us straight away about
any changes that could affect your payments
so we pay you the right amount.
When you should contact us:
• work situation changes
• starting or ending a relationship
• leaving New Zealand for any length of time
• a child comes into or leaves your care
disagree with a
decision we’ve made
If you don’t understand or agree with a
decision we’ve made, please talk with us.
If you disagree with any decision you have
a right to apply for a review. An application
for review needs to be made in writing within
three months of the decision. You can use the
review of decision or medical appeals board
application forms on our website or write to us.

• starting or stopping study If you can’t do this within three months,

please talk with us.
• getting money you haven’t declared
before from any source If you have a good reason for a delay,
your review may still be considered.
• getting other help that changes
your situation Visit:
• personal details change (eg address workandincome.govt.nz/rights
or bank account number) for more information.
• any name changes for you, your
partner or child