ADVICE OTHERS ON

RESERVATION
DETAILS
 Learning Objectives:

O
1.Communicate general and
MM
M! specific customer requirements
and reservation details to
appropriate departments and
colleague
2. Compile and provide accurate
and relevant reservation
This lesson with the learning
competencies Advice others on
reservation details gives learners
clear understanding on
reservation details and provide E S
OT
appropriate activity that gives N
proper procedures on giving
reservation details to clients.
 General steps on reservation details

* 1.Ask guest on special request during

his stay
2. Determine if request is possible and
explain if there would be
additional charges
3. Using the reservation system, detail
! the
special request to various
departments. Most system would
Reservation agent

*
create reservation
record based on
interaction of a guest
only after determining
request for reservation
 the following information:
1.Guest Name/Group Name
*
Reservation agent will collect and coordinate

2. Home address/ billing address

3.Telephone number including the

* area code
4. Name, address, telephone number of
the guest’s company
5.Name and pertinent information about
the person making the reservation, not
6.Number of people in
the party, perhaps the !
ages of the children
7. Arrival date and time
8.Number of nights,
expected departure
9. Reservation type
 Fulfilling Special Request

Part of registration process is

making sure that any special
S
request made by the guest NOTE

during the reservation process

are acted upon, such as guest
may have requested a
connecting room, specified
room location, bed type, or other
 RESERVATION REPORT:
POPULAR DAILY RESERVATION
MANAGEMENT REPORTS INCLUDE;
OMM
!
M 1.Reservation Transaction Report This report
summarizes daily reservation activity in terms
of creation, modification, and cancellation of
reservation record.
2. Commission Agent Record Agent with
contractual agreement to the hotel may be
owed commission for business booking.
3.Turn away Report- This report tracks !
the number of reservation request
refused because room were not available
for the requested date.
4. Revenue for Cart Report- This
report project future revenue by
multiplying predicted occupancies by
room rate