Republic of the Philippines

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Region IX, Zamboanga Peninsula
KABASALAN INSTITUTE OF TECHNOLOGY

COURSE SYLLABUS in FBS NC II ( Common Competency)

Qualification Title: Food and Beverage Services NC II

Number of Hours: 18

Prerequisite: None Credits: None

Course Description:

This competency deals with the knowledge, skills and attitude required to
access, increase and update industry knowledge, It includes seek
information on the industry and update industry knowledge; deals with the
knowledge, skills and attitudes in observing workplace hygiene procedures.
It includes following hygiene procedures and identifying and preventing
hygiene risks; perform computer operations which includes inputting,
accessing, producing and transferring data using the appropriate hardware
and software ; follow health, safety and security practices. It includes
dealing with emergency situations and maintaining safe personal
presentation standards; providing effective customer service. It includes
greeting customer, identifying customer needs, delivering service to
customer, handling queries through telephone, fax machine, internet and
email and handling complaints, evaluation and recommendation.

Course Outline:

Course Content/Topics Course Content Numbe Learning Activities/

Objectives r Delivery methods
of
Hours
Develop and Update Know key sources of 3 Written examination
Industry Knowledge information on the Interview
 Seek information on the industry
industry Update industry
 Update industry knowledge
knowledge Access and use industry
information
Observe workplace Follow hygiene 3 Written examination
hygiene procedures procedures Interview
 Follow hygiene Identify and respond to
procedures hygiene risk
 Identify and prevent Practice personal
hygiene risk grooming and hygiene

Perform computer Select and use hardware 6 Written examination

Operations components correctly Practical
demonstration
 Plan and prepare for and according to the
Interview
task to be undertaken task requirement
 Input data into Identify and explain the
computer functions of both
 Access information hardware and software
using computer used, their general
 Produce/output data features and capabilities
using computer system Produce accurate and
 Maintain computer complete data in
equipment and system accordance with the
requirements
Use appropriate devices
and procedures to
transfer files/data
accurately
Maintain computer
system

Perform workplace and Comply with industry 3 Written examination

safety practices practices and Practical
demonstration
 Follow workplace procedures
Interview
procedures for health, Use interactive
safety and security communication with
 Deal with emergency others
situations Comply with workplace
 Maintain safe personal safety, security and
hygiene practices
presentation standards
Identify faults &
problems and the
necessary corrective
action
Promote public relation
among others
Comply with quality
standards
Respond to emergency
situations in line with
enterprise guidelines
 Comply with proper
dress code

Provide effective 3 Written examination

customer service Comply with industry Practical
practices and demonstration
 Greet Customer procedures
 Identify customer needs Use interactive
 Deliver service to communication with
customer others
 Handle complaints, Comply with
occupational, health and
evaluation and safety practices
recommendations Promote public relation
among others
Comply with service
manual standards
Demonstrate familiarity
with company facilities,
products and services
Apply company rules
and standards
Apply telephone ethics
Apply correct procedure
in using telephone, fax
machine, internet
Handle customer
complaints

Course requirements: none

Prepared by:

ANALYN JIMENEZ-ELLORIN
Instructor II
Checked:

RENERIO P. PARDILLO
Head of Instruction
Approved:

MIRALUNA BAJE-LOPEZ, CSEE

Vocational School Administrator III