STA.

ELENA SENIOR HIGH SCHOOL

HUMSS - IMMERSION COMPETENCIES

1. Communication Skills
Expresses oneself clearly and communicates effectively with stakeholders both in oral and
written forms
1.1 Creates production reports or any other reports necessary for the job
1.2. Communicates information and instructions clearly and accurately
1.3. Speaks professionally when dealing with suppliers and clients
1.4. Participates actively in staff meeting and training sessions

2. Interpersonal Skills
Works effectively with other stakeholders and manages conflict in the workplace.
2.1 Knows and understands what excellent customer service is
2.2 Handles difficult customers
2.3 Serves all type of customers
2.4 Takes in what people say and shows interest in people
2.5 Acknowledges emotional complaints without anger, fear, guilt etc.

Demonstrates social responsibility

2.6 Promotes and solicits support on program for a cause
2.7 Uses knowledge of audience views and interests, chooses and employs
diverse methods, tools, and resources to educate and build enthusiasm in
potential partners and supporters
2.8 Displays passion for the organization’s cause, and sparks that same
passion to others

3. Intrapersonal Skills
A. Exercises high personal moral and ethical standards.
3.1 Observes ethical standards in fulfilling the job
3.2 Exercises professionalism and punctuality
3.3 Observes courtesy and honesty at all times

B. Personal Qualities/Traits
1. Self-Confidence
 2.1 Confident and determined to accomplish goals
2.2 Presents himself/herself professionally and impressively
2.3 Cooperative even when he/she disagrees with a decision or strategy

2. Stress Management
2.4 Remains calm even under stress
2.5 Handles problems or tasks effectively

4. Personal Credibility
2.6 Does what is committed to do
2.7 Exhibits honesty and forthrightness with people
2.8 Takes responsibility for own mistakes; never blames others

5. Flexibility
2.9 Demonstrates openness to new organizational structures, procedures,
and technology
2.10 Switches to different strategies when an initially selected one is
unsuccessful
2.11 Demonstrates willingness to modify a strongly held position in the face
of contrary evidence

6. Leadership
2.12 Effectively leads and influences peers and co-workers and sets a vision
that everyone can strive to achieve
2.13 Optimistic towards work
2.14 Resilient, flexible, and team player
2.15 Manages people in conflict with co-workers

7. Thinking Skills
A. Selects the proper decision making tools to critically, analytically, and creatively solve
problem and drive results
1.1. Completes numerical tasks such as calculations, measurements and
estimations
1.2. Takes charge of a group when it is necessary to facilitate change,
overcome an impasse, face issues, or ensure that decisions are made
 1.3. Applies logic and complex layers of rules to analyze and categorize
complicated information

B. Understands industry and market trends affecting the organization’s

competitiveness
2.2. Develops and proposes a long-term (3-5 year) strategy for the
organization based on an analysis of the industry and marketplace and the
organization’s current and potential capabilities as compared to competitors
2.3. Advocates for and positively represents other programs and services
when working with customers and stakeholders Analyzes the business
environment for strategic direction

C. Innovates Institutional ideas based on emerging industry

3.1. Anticipates possible problems and develops contingency plans in
advance
3.2. Notices trends in the industry or marketplace and develops plans to
prepare for opportunities or problems
3.3. Anticipates the consequences of situations and plans accordingly

D. Critical thinking
4.1. Makes a wise decision despite incomplete information
4.2. Finds creative solutions to a problem
4.3. Convinces a manager to try a different approach to solve a problem

8. Computer Skills
1.1. Knows how to use integrated software (MS office: Word, Excel,
Powerpoint or Open office: Writer, Calc, Impress)
1.2. Knows how to use accounting application software (SAP, Quick books,
Zoho books, etc)
1.3. Knows how to use internet application

9. Technical Skills and Competencies

A. Performs the basic functions of management
1.1. Performs the basic functions of management
 1.2. Demonstrates commitment to continuous improvement, to include
understanding and application of technology (hardware, software,
equipment and processes)
1.3. Enables co-workers to grow and succeed through feedback,
instruction, and encouragement
1.4. Shares specialized approaches and skills that will increase capabilities

B. Applies information and communication technology skills as required by the business

environment
2.1. Effectively applies technical knowledge to solve a range of problems
2.2. Possesses an in-depth knowledge and skill in technical areas
2.3. Develops technical solutions to new or highly complex problems that
cannot be solved using existing methods or approaches.

C. Plans and implements institutional related activities

3.1. Plans and implements institution related activities
3.2. Defines tasks and milestones to achieve
3.3. Coordinates ideas and resources to achieve goals and objectives,
while ensuring the optimal use of resources to achieve those objectives

D. Prepares operational plans

4.1. Evaluates the use of risk analysis techniques in operational planning
4.2. Evaluates the use of planning tools and techniques in the operational
planning process
4.3. Takes action to ensure that plans are consistent with organizational
strategy, objectives, values, policies and procedures