iMDM Carrier Suite

Integrated Mobile Device Management Solutions for Service Providers

The Need for Mobile Device Management
No longer just simple communication devices, mobile phones have become a necessary part of both consumer and
business users’ lifestyles. This trend will continue as customers invest in feature-rich phones to leverage new data
services such as email, picture messaging, Internet access, interactive gaming, enterprise applications, and TV
viewing. With voice services becoming saturated, wireless operators need to drive end user adoption of these data
service opportunities for continued revenue growth.

However, in order to realize this revenue growth, new services and applications must work easily, reliably, and
securely. Equally important, customers must be able to access and use them with little or no hassle. The problem is
mobile devices have become as complex as PCs, making setup and service delivery equally challenging. With each
new generation of mobile devices comes greater complexity and potential for error. This complexity, when
combined with a plethora of standards, access choices, security risks, and network protocols, places operators at
risk for high support costs, poor service quality, lost revenue, and increased returns and churn.

Operators are realizing that mobile device management (MDM) solutions are required for the success of new data
services. While MDM applications can be implemented on a standalone basis, the benefits are greatly magnified
when they are integrated seamlessly. New services can be launched with the confidence that subscribers will have a
positive experience and drive revenue. Problems can be detected and solved proactively before handset issues are
reported by subscribers. Operators gain visibility into — and control over — wireless devices and the overall
subscriber experience. By enabling these benefits, integrated solutions for managing the complete life cycle of
mobile devices results in increased customer satisfaction, higher revenues (ARPU), and lower support costs.

InnoPath Software: Integrated, End-to-End

Mobile Device Management Solutions
InnoPath makes total device life cycle management a reality for today’s carriers and device manufacturers, offering the
most trusted and market-tested MDM solutions available today. That’s why leading carriers including Cingular, KDDI
and Sprint, as well as device manufacturers such as LG, NEC, Panasonic, Sanyo, Sharp and Toshiba have made InnoPath
their partner of choice.

InnoPath offers two solutions suites: the iMDM Carrier Suite and the iMDM Device Suite. Both suites are modular,
with integrated capabilities that enable operators to remotely configure settings and new services, diagnose and fix
problems, and update software and firmware over-the-air (FOTA) — all in real time. The iMDM Carrier and iMDM
Device Suites are standards-based, and when used together, create a unique, end-to-end solution that meets the
challenges operators and handset manufacturers currently face. A common platform provides the foundation for
rolling out current and future MDM solutions quickly and cost effectively, and ensures a smaller footprint and better
utilization of scarce handset resources.

With InnoPath iMDM Solution Suites, mobile operators can:

• Rapidly bring new handsets and services to market

• Accelerate adoption of new data services and increase data revenues
• Strengthen subscriber satisfaction and loyalty
• Reduce overall support and operational costs
InnoPath's iMDM Carrier Suite
The iMDM Carrier Suite provides a single seamlessly integrated mobile device management
solution that manages the complete life cycle of mobile devices. A completely modular,
standards-based solution, the iMDM Carrier Suite runs on a single platform and is network
agnostic, working on both CDMA and GSM networks.

The iMDM Carrier Suite includes the following applications:

Firmware Manager
Commercially proven by wireless customers worldwide, Firmware Manager enables reliable,
convenient, and secure over-the-air upgrades to firmware and software while devices are in
subscriber’s hands, eliminating expensive device recalls and repair.

Configuration Manager
Eliminates the need for subscribers to manually configure their own devices. A systematic
solution for setting mobile device configuration parameters over-the-air (OTA), it enables
trouble-free activation of new devices and services for faster data adoption. Updates can
be subscriber or operator initiated to reflect network or service changes.

Diagnostics Manager
The Diagnostics Manager allows operators to gather information over-the-air from devices
for remote diagnosis and repair of problems. Customer care agents can query handsets while
speaking with customers to identify and resolve problems remotely and in real-time. Devices
can also remotely execute self-diagnostic functions to identify and log hardware and software
problems for analysis and action.

In addition, InnoPath’s Workflow Designer, featuring a drag and drop interface, enables mobile
operators to easily create their own MDM business processes for customizing firmware,
configuration and diagnostics transactions.

Network Firmware Configuration Diagnostics Future

Management
Manager Manager Manager Applications

Customer
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OMA Standards
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Firmware
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Firmware Configuration
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iMDM Device Suite

OMA Standards
 “InnoPath's reputation and leadership in the industry makes them the clear part-
ner to securely deliver over-the-air solutions to our sophisticated client base.”
—Mr. Kimihiko Nakamura, General Manager, Mobile Terminal Development Department, KDDI Corporation

InnoPath:The Market-Proven Solution

InnoPath’s iMDM Carrier Suite is the most market-proven MDM solution available today. Only InnoPath offers such
extensive real-world expertise developing and deploying MDM solutions with some of the world’s largest carriers.

The Most Commercial Deployments

InnoPath was the first company to commercially deploy firmware over-the-air (FOTA) mobile device management
solutions. Tens of millions of handsets featuring InnoPath’s MDM technology are in use worldwide at leading Tier 1
carriers. Most importantly, InnoPath has successfully updated millions of these handsets while in the hands of
subscribers. No other company offers such a market-tested MDM solution, which is why operators such as Cingular,
KDDI and Sprint have partnered with InnoPath.

The Clear Partner of Choice

InnoPath is uniquely positioned to make total device life cycle management a reality for today’s mobile carriers and
handset manufacturers, offering the most trusted and complete MDM solution available today. With InnoPath iMDM
solutions, operators can deliver the best possible subscriber experience — every time. As a result, data service
adoption is accelerated, customer satisfaction and loyalty is increased, and customer care costs are lowered.

Open Standards and Technology Leadership

With 12 patents granted and 34 pending, InnoPath has a track record of innovating and then standardizing. The
company is a full and active member of the Open Mobile Alliance (OMA) Device Management working group and
has taken a leadership role in industry standards forums and alliances to drive the timely and efficient introduction of
services and applications. InnoPath is firmly committed to industry standards that provide customers with the most
open and interoperable framework for delivering advanced mobile data services.

© 2006 InnoPath Software, Inc. All rights reserved. The InnoPath Software logos and all other InnoPath product or service names are trademarks of InnoPath Software.

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