Professional Documents
Culture Documents
1. Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her,
very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the
scapegoat of everything that goes wrong in her department. Which of the following is the best action that
she must take?
a. Identify the source of the conflict and understand the points of friction
b. Disregard what she feels and continue to work independently
c. Seek help from the Director of Nursing
d. Quit her job and look for another employment.
2. As a young manager, she knows that conflict occurs in any organization. Which of the following
statements regarding conflict is NOT true?
3. Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my
office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution
strategies did she use?
a. Smoothing
b. Compromise
c. Avoidance
d. Restriction
4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing
for her to do?
5. She knows that performance appraisal consists of all the following activities EXCEPT:
a. Informing the staff about the specific impressions of their work help improve their performance.
b. A verbal appraisal is an acceptable substitute for a written report
c. Patients are the best source of information regarding personnel appraisal.
d. The outcome of performance appraisal rests primarily with the staff.
7. There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the
following is NOT a benefit of conducting an informal appraisal?
8. She conducts a 6-month performance review session with a staff member. Which of the following
actions is appropriate?
a. She asks another nurse to attest the session as a witness.
b. She informs the staff that she may ask another nurse to read the appraisal before the session is over.
c. She tells the staff that the session is manager-centered.
d. The session is private between the two members.
9. Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she
deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities,
communicates through downward and upward channels and usually uses the ideas and opinions of her
staff. Which of the following is her style of management?
a. Benevolent –authoritative
b. Consultative
c. Exploitive-authoritative
d. Participative
10. She decides to illustrate the organizational structure. Which of the following elements is NOT
included?
a. Level of authority
b. Lines of communication
c. Span of control
d. Setting specific standards and activities for individual performance.
e. Unity of direction
11. She plans of assigning competent people to fill the roles designed in the hierarchy. Which process
refers to this?
a. Staffing
b. Scheduling
c. Recruitment
d. Induction
12. She checks the documentary requirements for the applicants for staff nurse position. Which one is NOT
necessary?
13. Which phase of the employment process includes getting on the payroll and completing documentary
requirements?
a. Orientation
b. Induction
c. Selection
d. Recruitment
14. She tries to design an organizational structure that allows communication to flow in all directions and
involve workers in decision making. Which form of organizational structure is this?
a. Centralized
b. Decentralized
c. Matrix
d. Informal
16. She decides to have a decentralized staffing system. Which of the following is an advantage of this
system of staffing?
17. Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities is
NOT done by a primary nurse?
18. Which pattern of nursing care involves the care given by a group of paraprofessional workers led by a
professional nurse who take care of patients with the same disease conditions and are located
geographically near each other?
a. Case method
b. Modular nursing
c. Nursing case management
d. Team nursing
19. St. Raphael Medical Center just opened its new Performance Improvement Department. Ms. Valencia
is appointed as the Quality Control Officer. She commits herself to her new role and plans her strategies to
realize the goals and objectives of the department. Which of the following is a primary task that they
should perform to have an effective control system?
20. Ms. Valencia develops the standards to be followed. Among the following standards, which is
considered as a structure standard?
21. When she presents the nursing procedures to be followed, she refers to what type of standards?
a. Process
b. Outcome
c. Structure
d. Criteria
22. The following are basic steps in the controlling process of the department. Which of the following is
NOT included?
24. She wants to ensure that every task is carried out as planned. Which of the following tasks is NOT
included in the controlling process?
25. Ms. Valencia prepares the process standards. Which of the following is NOT a process standard?
a. Initial assessment shall be done to all patients within twenty four hours upon admission.
b. Informed consent shall be secured prior to any invasive procedure
c. Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
d. Patient education about their illness and treatment shall be provided for all patients and their families.
26. Which of the following is evidence that the controlling process is effective?
27. Ms. Valencia is responsible to the number of personnel reporting to her. This principle refers to:
a. Span of control
b. Unity of command
c. Carrot and stick principle
d. Esprit d’ corps
28. She notes that there is an increasing unrest of the staff due to fatigue brought about by shortage of staff.
Which action is a priority?
29. Kevin is a member of the Nursing Research Council of the hospital. His first assignment is to
determine the level of patient satisfaction on the care they received from the hospital. He plans to include
all adult patients admitted from April to May, with average length of stay of 3-4 days, first admission, and
with no complications. Which of the following is an extraneous variable of the study?
a. Date of admission
b. Length of stay
c. Age of patients
d. Absence of complications
30. He thinks of an appropriate theoretical framework. Whose theory addresses the four modes of
adaptation?
a. Martha Rogers
b. Sr. Callista Roy
c. Florence Nightingale
d. Jean Watson
31. He opts to use a self-report method. Which of the following is NOT TRUE about this method?
32. Which of the following articles would Kevin least consider for his review of literature?
33. Which of the following variables will he likely EXCLUDE in his study?
a. Competence of nurses
b. Caring attitude of nurses
c. Salary of nurses
d. Responsiveness of staff
35. He checks if his instruments meet the criteria for evaluation. Which of the following criteria refers to
the consistency or the ability to yield the same response upon its repeated administration?
a. Validity
b. Reliability
c. Sensitivity
d. Objectivity
36. Which criteria refer to the ability of the instrument to detect fine differences among the subjects being
studied?
a. Sensitivity
b. Reliability
c. Validity
d. Objectivity
37. Which of the following terms refer to the degree to which an instrument measures what it is supposed
to be measure?
a. Validity
b. Reliability
c. Meaningfulness
d. Sensitivity
38. He plans for his sampling method. Which sampling method gives equal chance to all units in the
population to get picked?
a. Random
b. Accidental
c. Quota
d. Judgment
39. Raphael is interested to learn more about transcultural nursing because he is assigned at the family
suites where most patients come from different cultures and countries. Which of the following designs is
appropriate for this study?
a. Grounded theory
b. Ethnography
c. Case study
d. Phenomenology
a. Dorothea Orem
b. Madeleine Leininger
c. Betty Newman
d. Sr. Callista Roy