OSS Introduction PDF

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
Introduction to OSS
Yossi Nygate, PhD

VP Strategy and Architecture
August, 2011
1 Information Security Level 2 – Sensitive © 2011 – Proprietary and Confidential Information of Amdocs
What is a Network?
> Connection Oriented (Circuit Switching)
> Dedicated path used for duration of service
> Connectionless (Packet/Cell switching)
> Data is divided into packets – route each packet takes
can vary
> Packet sizes can change, cell sizes are constant
> Quality of Service (QoS)
> Throughput, delay, jitter
> Rings and Rerouting
> Technologies to support high reliability
> Rings – additional hardware
> Rerouting – additional intelligence
> Network Element (switch/router)

> (Semi)Intelligent device that selects a path for sending a
unit of data to its next destination
> Transmission Media
> Twisted pair, Coax, Fiber Optics, Air
Network Technologies
> Synchronous Digital Hierarchy (SDH), SONET, (PDH)
> Extremely High Speed – up to 100GB
> Long distance connectivity, highly reliable
> Dedicated bandwidth – connection oriented (trails)
> Architecture: Rings and Lines
> Use of multiple colors – Dense Wave Division Multiplexing (DWDM)
> Asynchronous Transfer Mode (ATM), Frame Relay (F/R)
> Integrated support for QoS
> Applicable for Voice, Data, Video
> Connection oriented (PVC, SVC)
> Fairly reliable
> Up to 2.5GB
> Flexible but inefficient and expensive
> Architecture: Hierarchical
> Internet Protocol (IP)
> Very High Speed – up to 10GB
> Connectionless
> No QoS, poor reliability
> Simple, ubiquitous, and inexpensive
> Architecture: Directed Acyclic Graph
Multi Layered Services
Layer 7
Application
Layer 3
Vendor H
IP Network
Vendor K
Layer 2
ATM/FR
Vendor F Vendor G
Layer 1.5
Vendor D
SDH/SONET
Vendor E
Layer 1
Optical - DWDM
Vendor C
Vendor A Vendor B
The Network - What’s in there?

> Thousands of thousands of different types of
physical resources:
> Infrastructure: Cables: fibre, copper, coax
> Wireless equipment: antennas, microwaves,
satellites
> Different boxes: DSLAM’s, SDH/SONET, DWDM,
switches, routers, repeaters
> Sites: Central office, street cabinets, cell sites
> And logical resources:
> IP addresses, phone numbers, IP application
(VLAN’s)
> Multiple vendors
> Numerous mergers and acquisitions
Evolving towards Next Generation Networks
Network Management Functionality

ITU X700
> Use of Manager and Agents Element Manager System
> Protocols such as SNMP (Simple Network Management
Protocol), TL1 (Translation Language 1), MMI, Q3, CORBA Manager
> Functionality
> Fault
> Detection, isolation and correction of abnormal operation
> Configuration
Agent
> Change the configuration Agent Agent
> Collect information about the current condition
> Announcements of significant changes in the condition Agent
> Accounting
> Keeping track of service usage by customers
> Performance Managed Network Elements –
> Gather statistical information NE, Ring, Group, Subnetwork,
> Thresholding
> Maintain and examine logs of system state histories
> Security
> Creation, notification, deletion and control of security services and events
Fault Management
> Alarm Surveillance Notify Platform Page Email

> Alarm reporting and summary
> Fault Filtering and Localization
> Use of thresholds
Actions
> Fault Anticipation
> Alarm Correlation
> Handle Event Storms
> Determine Underlying Fault
Conditions
> Automate Corrective Actions
Traps Polls Poll
> Fault Correction Response
> Forward alarms (X.733) NE Agents

> Trouble tickets (X.790)
> Service test, circuit, test, loop backs
Example Alarm Displays
Network Display and Correlation
Configuration Management
> Inventory
> Current status of each entity
– What is available, what is in use,
what is planned
> Keeping track of device settings
and how they function
> Provisioning
> Define configuration information
> Set and modify attribute values
> Provision resources upon request
– Design and Assign
– Automatic path finding
> Define and modify relationships
> Initiate and terminate
network operations
> Distribute software
> Set clock
Trail Manager
1. Point & Click at the

service you want
2. Drag and Drop

to desired port(s)
1. Select end point 2. Select end

and relevant point and choose
constraints path
Accounting
> Keeping track of service usage by customers

> Produce usage records - resources include
> Requirements
– Sender
– Receiver
– Number of packets/time (rate base versus time based
usage)
– QoS tracking
> Service
> Communication facilities
> Computer hardware
Performance Management
> Performance Monitoring – sample various metrics

> Traffic distribution
> Percentage of packet types
> Distribution of packet sizes
> Delay distribution
> Collisions, CRC errors, Dropped packets
> Channel Utilization
> Performance Management Control
> Alarm Thresholds
> Traffic control
> Performance Analysis
> Record statistics for further analysis - network trends.
> Effect of traffic load
> Define a stable network
Performance Management
1w
1w
NM-10395.1
Performance Statistics
Daily 15 minute
Showing counts from: 13:00 15Dec94
Network Element Unit Parameter 13:00- 13:15- 13:30- 13:45- 14:00- 14:15- 14:30- 14:45-
13:15 13:30 13:45 14:00 14:15 14:30 14:45 15:00
10 Main STM16 Line Rx CV 983 916 854 813 565 791 604 585
10 Main STM16 Line Rx ES 50 38 17 22 51 16 48 25
10 Main STM16 Line Rx SES 2 3 4 2 8 6 7 6
10 Main STM16 Path Rx CV 320 340 101 492 342 304 326 405
10 Main STM16 Path Rx ES 26 48 28 41 45 38 10 33
10 Main STM16 Path Rx FC . . . . . . . .
10 Main STM16 Path Rx SAS . . . . . . . .
10 Main STM16 Path Rx SES . . . . . . . .
10 Main STM16 Path Rx UAS . . . . . . . .
10 Main STM16 Line Rx CV 836 554 813 906 644 685 644 917
10 Main STM16 Line Rx ES 44 39 35 27 45 41 28 11
10 Main STM16 Line Rx SES 1 4 8 1 1 8 4 8
10 Main STM16 Path Rx CV 223 377 473 249 252 175 445 443
10 Main STM16 Path Rx ES 27 6 28 20 18 17 19 27
10 Main STM16 Path Rx FC . . . . . . . .
10 Main STM16 Path Rx SAS . . . . . . . .
List Options
Reset List
Replace list with requested statistics

Add requested statistics to list
Done Alt+Return Save
 Early detection enables proactive

correction of developing troubles
 Increase revenues by selling
SLAs
16
Security
> User management - Access Security

> Identification, Authentication, and Authorization
> Scoping, Functionality
> Audit Trail
> Tracking security events and producing alarms.
> Data Encryption: public key, private key, session key
> Identifying attack attempts and blocking them.
> Blocking malicious contents (viruses, worms, etc).
> Intrusion Recovery
Management Protocols
> SNMP - Simple Network Management Protocol

> Use of TCP/IP stack (SNMP over UDP over IP)
> Use of Management Information Base (MIBs)
> Standard (over 2000)
> Experimental
> Enterprise specific
> Manufactures define and publish proprietary MIBs
> Standard for IP networks and becoming the de-facto management

protocol
> Can be used for Fault, Performance, Configuration
> SNMPv3 was to include greater capabilities - but still pending
> Drawbacks with respect to scalability and security
> Billing Mediation via bulk transfer of AMA or CDR
> Security to be addressed in SNMPv3
MIB support
Internet Standard MIB Support

RFC1155 Structure of Management Information
RFC1157 Simple Network Management Protocol
RFC1212 Concise MIB Definitions
nt::={ enterprises 562} RFC1213 Management Information Base II (MIB II)
magellan(2) other bnr ar cs...
RFC1354 SNMP IP Forwarding Table MIB
RFC1447 Party MIB for Version 2 of the SNMPv2
products(1) common(2) management(3) passport(4) concorde(5) other magellan ar cs...
passpor t(1)
passpor t(2) mibs(1) components(2) contexts(3) parties(4)
concor deCSM(3)
concr odeILMI(4)
usefulDe¼nitions(1)
passpor tTCs(2)
transactions(1)
prov(2)
transactionContext(1)
responseContext(2)
RFC1450 MIB for SNMPv2
dpnPr oxy(5)
standardMIBs(3) passpor tTraps(3) transactionAndResponseContext(3)
base(4)
frameRelay(5)
dcs(4)
bcs(5)
other contexts...
RFC1471 MIB for the Link Control Protocol of the PPP
dpnGateway(6) trunk(6)
pors(7)
vtds(8)
htds(9)
voiceSer vice(7)
friUni(8)
logicalPr ocessor(9)
RFC1472 MIB for the Security Protocols of the PPP
btds(10) shelf(10)
dpnBaseRouting(1 1)
topology(12)
other ¼rst level components... RFC1473 MIB for the IP Network Control Protocol of PPP
other mibs ...
RFC1474 MIB for the Bridge Network Control Protocol PPP

MibII
dsxMib
x25DteMib
x25r1dot0(1)
etc.
x25r1dot2(2)
frameRelayR2dot0(1)
x25r1dot3(3)
x25r2dot0(4)
RFC1493 Definitions of Managed Objects for Bridges
frameRelayR3dot0(2)
RFC1512 FDDI Management Information Base

frameRelayR3dot1(3)
frameRelayR3dot2(4)
RFC1643 Ethernet-like Interface Type MIB
What are Operation Support Systems (OSS)

> OSS is a set of systems providing processes, data, and applications to
help Service Providers, plan and build, provision and maintain their
services and networks
> Leverage capabilities provided by Element Management Systems
(FCAPS) to provide consolidated view across all technologies and
networks
Plan
Provision Maintain
and Build
Voice Enterprise Data Video
OSS
Cable DSL Broadband Wireless Backbone
How Things Were
Inventory Systems
> Model Service and Network Inventory used by all OSS
processes
> Planning - Information on current and planned capacity usage
> Fulfillment - Service and Resource provisioning
APIs
> Assurance - Topology based correlation
> Support Auto-Routing Network Inventory
Engine
> All technologies
> All services Design and Services
Assign
> All vendors Logical
Reconciliation GUI
> Auto-discovery Engine Physical
> Service Providers always have

multiple inventory systems
Reports
Reports
Survivability Impact
Analysis Analysis
Physical and Logical Inventory
Service Inventory
Traffic Modeling
Schematic View
Planned resource
shown with dotted lines
Capacity shown in
color coded links
Outside Plant and GIS
Process Management
> Process Engines are tools to design, deploy, execute and
monitor business processes
> Similar to flow charts except one can use a designer to build
the process flow and then directly execute the process
Iteration
Start Step
Root context shared
Decision with sub-process
condition
Wait duration
Alarm
Precondition
Parallel
Serial
End Step
While Do
Do While
Ad hoc
Process Example
Fail
Order includes
• Delivery date
Provision Success
• Combination of service types
Voice
• Location
Fail Voice?
• Etc. Fail
Success
Analyze Provision
Provision Notify
Order Access
Internet Billing
Dependent upon total
Internet?
bandwidth and quality of
service required
Wireless? Provision Success
Wireless
Fail
Capabilities
> Model flow conditions
> If A, then B else C
> Iterations
> For, while…..
> Step types
> Manual
> Automatic
> Wait
> Until……
> Alarms
> If no response then…..
> Preconditions
> Do A if B is true
> Hierarchical
> Sub-processes
Process Designer
Operations Support and Readiness

Plan and Build
Top-Down Forward-looking Capacity Planning

Demand routing
Demand/resource mapping
Resource allocation > Long-/medium-term oriented
> Top-down oriented approach
> Typical use case:
- Forward looking capacity plan
Demand Abstract layered - What-if analysis
Forecast network model - Changes to network structure
Forecasting
Utilization Proactive Capacity Management
Network trending
> Medium-/short-term oriented
Inventory
> Ongoing utilization monitoring
Network > Adaptive capacity augmentation
Measurement > Typical use cases:
Network Utilization - Analyze capacity trends
Trend Analysis -“Just-in-time” capacity adjustment
Bottom-Up - Dynamic thresholding
Planning Domains
Radio / Cell 3GPP resource facing services
Parameters e.g. Iub, S1, X2, IuPS, Gn, Gr
Technologies e.g. Mobile Devices e.g.
GSM, UMTS, LTE MME, S-GW, HSS,
MSC, GSNs, IMS, INs
Devices e.g.
BTS/BSC,
NodeB/RNC,
eNB
Access Network Core Network Auxiliary Devices e.g.

Auxiliary Devices e.g. Power Plant, IT Servers
PSU, GPS PTP Servers
Multi-layered
Transmission Devices e.g.
Line Systems, Multiplexers, Transport (Transmission) Network
Cross-Connects, Routers,
Switches, ODFs, DDFs
OLO services Technologies e.g. IP, MPLS VPNs, Ethernet,

ATM, FR, PDH SDH/SONET, WDM
Capacity Management
Thresholds severity levels facilitate problem reporting
> User configurable severity levels aid prioritization
> Rapid pinpointing of capacity issues 90-100% - Critical
75-90% - Warning
> Port, VLAN, bearer, Power, etc.
> Can be used against current or trended data
0-25% - Minor
Threshold breaches drive proactive actions
> Event triggering e.g. Circuit Example
> An email to a capacity planner
> Event forwarding to event management systems/dashboards
Trend Management
> Ensuring that the network is sized
correctly
> Understand what’s out there and how
it’s being used
> Identify under-utilized network
> See what new demand is coming
> Determine what and when to build
> Allowing the operator to
> Create the “Service Ready Network”
> Reduce capacity shortfalls and order
fallout/delay
Site Management
> Site Management
> Model the usable space in a site i.e. the
perimeter and layout of an equipment room
> Power and HVAC
> Model power supplies, generators, air-
conditioning units and their capabilities
> Zone Management
> Represent the relationships between a supply
(e.g. power) and the parts of the site that it
serves
> Device Placement
> Ensure equipment is installed in a suitable
location with sufficient power and cooling
> Google Map Integration
Frequency Management
Planning Process – Top Down

> Receive from Marketing organization requirements on new
services or estimates on take up of new offer by region, e.g.
> Creation of a new business center or residential neighborhood
> New high speed service such as 20 MB broadband or video calls
> Use inventory systems and current network utilization, to
plan what expansion is needed
> Access, backhaul, core
> Perform network build process, e.g.
> Adding new switches, cards or other equipment
> Installing new fibers
> Allocate new frequencies
> Support new technology – 3G, 4G, LTE, Ethernet
Planning Process – Bottom Up

> Monitor the network and resource utilization in inventory
systems
> Determine where and when there is lack of capacity
> Use of current utilization and trending analysis
> Design what expansion is needed
> Access
> Backhaul
> Core
> Perform network build process, e.g.
> Adding new switches, cards or other equipment
> Installing new fibers
> Allocate new frequencies
> Support new technology – 3G, 4G, LTE, Ethernet
Planning
Cramer Client
Resource Management Framework & Planning Client
Client SSO
Planning Engine
Trend Planner Planning Packs CRM /
Marketing
Routing, Topology &
Future Trends
Analysis Algorithms
Dyn.Thresholds
Top-Down
e.g. for MPLS
Trending Translating
Demand into
Bottom-up
StrategicCapacity
Capacity& Utilization Historic Trends
Management & Planning Resources
Planning Data Model Enterprise

Scenario Planning Resource
PM
Capacity Consolidation Planning
Systems Cap. &&Util.
& Utilization
Cap. Util.
Snapshots
Snapshots
Snapshots Committed
Plans
Resource Manager Site Planner
Space, Power, Cooling
Resource Management As Built Network Resource Planner
Capacity Management Standard Builds

Threshold
Resource Planning Threshold Breaches Business
Management Administration
Monitoring
Service Fulfillment
> Allocate and activate resources to support new customer
services e.g. Quad play offering for $100 per month
> Broadband – e.g. 10 MB/sec per weekday and 20 MB/sec on
weekend
> Voice – 1000 domestic minutes plus international calls at 10c per
minute
> Wireless – 1000 SMS, 500 domestic voice minutes, and1GB of
data . If exceeded, costs are 1c per SMS or voice minute or MB
> TV – 50 basic channels s and 4 sports channels
> Use process engine to model the top down following flow
> Decompose customer order across multiple inventory systems
> Design and assign relevant resources from each system
> Distribute design actions across multiple activation products,
partners and technicians
Order Capture
> Offer customer different
combination of services
> Voice
> Data
> TV
> Wireless
> With various price plans
> Voice minutes
> Data speed
> Data volume
> TV Channels
> Number of SMSs Not feasible to define a process
> Support multiple order actions to model all options as the
> Provide, change, cancel, number of combinations are
suspend, amend O(2𝑛 )
Order Decomposition and Orchestration

> Receive customer order and
decompose into corresponding Decompose
service and resource components
Ordering Service Order Manager
> Map each component into _
Service
Order
corresponding process fragment _ _
Bundle Project Service

> Orchestrate the dependencies Order Order Order
_
and execution of each process Service

Order
fragment
> Execution of the each process Process
fragments using industry leading Process Process
process engine
Process
Orchestrated Processes
Details…>
Decomposed Fulfillment Specification

C_Broadband Init Init
1
MSI Create MSI
CPE_Design MAN Design

Initiation
r_CPE
CPE_Dispatch Dispatch
Service Plan (CFS/RFS)
r_retail_Access Access Ethernet Design Design
Activity Plan
2
Network Design MAN Design Design

r_network
IP Design MAN Design

r_IP
AAA Activate
Legend Security_Profile_Activate MAN Activate

Blue – Services r_AAA 3 Implementation
Pink – Activities
Black – Activity
Implementation
implementation Implement
Red – Fulfillment Phase
45 Information Security Level 2 – Sensitive MSI Complete

© 2011 – Proprietary and Confidential
Complete
Information of Amdocs 5 Completion
Order Decomposition and Orchestration

> Decompose a customer order into set of
services and resultant process fragments
with corresponding due date Customer
Order Capture
> Send each service to corresponding
inventory system or business partner, e.g.
Order
> Voice and Internet via own network and
wireless through a partner
> Manage order dependencies, e.g. Decomposition
Service Business
> Provision wireless first and then Partner
Service
voice and internet in parallel
> Manage order changes, e.g.
> Customer makes change in the
Inventory Inventory Inventory
middle of the order to increase their
bandwidth
Inventory
> For each service perform

design and assign to
determine the set of tasks
that need to be executed to
provision the service
> Send resulting tasks to
corresponding systems for
execution
Activation
> Use of activation systems to

execute the tasks determined
by the inventory systems using
the API of the corresponding
element management system
> Use of the Configuration
capability of FCAPS
Customer Interfaces
Service Reps Voice Response Field Techs Soft Dial Tone Internet / WWW Others
> Used for automatic actions
Business and Operations Support Systems
Customer Care Order Management Other Systems
ASAP - Convergent Activation Platform OCA

SRP1 SRP2 SRP3 SRPn OCA Client
---
Services ---
---
Common Service Description Layer (CSDL)
CSDLs --- ---
--- ---
---
SARM AIMS
ASDLs ---
---
---
--- ---
--- Atomic Service Description Layer (ASDL)
~~~ ~~~ ~~~
~~~ ~~~ ~~~
Scripts ~~ ~~ ~~
NEP1 NEP2 NEP3 NEPn ISP
Network Domains, Elements and Element Managers

Switches IN SCPs IPs / Adjuncts MSCs / HLRsxDSL IP ATM / FrameSONET / SDH Others
Convergent Communications Domains
Work Force Management

Intelligent Optimal (least cost/time) allocation of the
Customer Care
Appointer manual tasks determined by the inventory
systems to assign a qualified and
available field technician
HandHeld
Win 95/98/2000
Work Orders Assignment CE 3.0
> Type/category
> Location and driving time Field Force PSTN Data Taskforce
For Field
> Importance Automation GPRS
> Skills
> SLAs Network
Operations &
> Commitment times Oracle
Monitoring
People
> Work instructions Geography Control & Operations
Tasks
Skills
49 Information Security Level 2 – Sensitive SLAsInformation of Amdocs
© 2011 – Proprietary and Confidential
End-to-End Order Fulfillment Process

Multi-Channel
Customer
Amdocs
Order Request Order Tracking Order Tracking Customer Notification

Selling
Information
Quote
Fallout, Task & Jeopardy
Management , BAM
Commercial Order
Management
Indicative
Order Configuration Order Notify Billing &
Ordering
Amdocs
Feasibility and Report Order Status

Initiation and Validation Placement other BSS Systems
Serviceability
Negotiation and Validation Capture Order Tracking Order Completion
Ongoing updates
Enterprise Product
Central Product
and Service
Product to
Catalog
Catalog
Amdocs
Eligibility Calculate Compatibility

Services
Rules Quote Rules
Decomposition
Rules
Fallout, Task & Jeopardy
management , BAM
Amdocs Service
Technical Order
Management
Commercial to Order
Management
Feasibility Technical
Technical Order Technical Service Orders Fulfillment
Check Project Order
Decomposition Completed
Technical 3 Phase Fulfillment and

Orchestration Decomposition Service Order Tracking
Service & Resource
Service and Service Design and Implement and Inventory

Inventory
Amdocs
Resource Feasibility Inventory Query Assign Activate Update

Check
Service Assurance
Top Down and Bottom Up
> Ensure that the network is performing correctly Trouble
SLA CRM
Ticketing
> Collect and analyze fault and performance data
from multiple networks using FCAPS capabilities
of the EMSs Manager
Of Managers
> Correlate network problems and identify root
cause using inventory data
> Create corresponding network trouble tickets and
execute resolution processes to resolve them IP
IP Voice
Voice
> Ensure the Customer Experience
> Collect problem reports from customer ATM
ATM
> Correlate customer complaints and network
problems SDH
SDH
> Proactively notifying customers when issues
occur SDH
DWDM
> Prioritize restoration based on customer SLA or
loss of revenue
Fault - Manager of Managers
Performance - Manager of Managers
16
Service Assurance Solution

Customer
Customer Trouble Tickets

Focus
Re-provisioning of Service
Service Assurance Suite
Tickets Automatic Manual Resolution/WFM

FOH/ Problem
and Resolution
BOH Management
Cases Processes Verify Resolution
Service
Focus
Network Trouble Tickets

KQI Violations
Service Quality
Management
Inventory Performance
Testing
Management
Network
Focus
Fault
Fault
Management
Fault
Management
Management
Radio Access Core
Network Service platform &
Network application servers
OSS Solution Architecture
Customer
Billing
Ordering
Feasibility Checks, Order Fulfillment BSS Partners

Planning Network Build B2B OSS
Network Optimization Manual Tasks
Engine SOM Work Force
TTs/ KPI violations Number Management
SCM/EPC
Number
Fault/Perf/SLA Design and Assign Work Orders, Jobs Management
Management
Inventory Queries Legacy Activation
RM Legacy Activation
Inventories
Legacy Requests
Inventories
Discovery Inventories Activation
Inventory
The eTOM
eTOM– Level 3
Thank You

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AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

Yossi Nygate, PhD

> Network Element (switch/router)

Multi Layered Services

The Network - What’s in there?

Evolving towards Next Generation Networks

Network Management Functionality

> Alarm Surveillance Notify Platform Page Email

> Forward alarms (X.733) NE Agents

Example Alarm Displays

Network Display and Correlation

1. Point & Click at the

2. Drag and Drop

1. Select end point 2. Select end

> Keeping track of service usage by customers

> Performance Monitoring – sample various metrics

Showing counts from: 13:00 15Dec94

Replace list with requested statistics

Done Alt+Return Save

 Early detection enables proactive

> User management - Access Security

> SNMP - Simple Network Management Protocol

> Standard for IP networks and becoming the de-facto management

Internet Standard MIB Support

RFC1474 MIB for the Bridge Network Control Protocol PPP

RFC1512 FDDI Management Information Base

RFC1643 Ethernet-like Interface Type MIB

What are Operation Support Systems (OSS)

Voice Enterprise Data Video

How Things Were

> Service Providers always have

Physical and Logical Inventory

Outside Plant and GIS

Operations Support and Readiness

Top-Down Forward-looking Capacity Planning

Access Network Core Network Auxiliary Devices e.g.

OLO services Technologies e.g. IP, MPLS VPNs, Ethernet,

Planning Process – Top Down

Planning Process – Bottom Up

Planning Data Model Enterprise

Resource Management As Built Network Resource Planner

Capacity Management Standard Builds

Order Decomposition and Orchestration

Bundle Project Service

and execution of each process Service

Decomposed Fulfillment Specification

CPE_Design MAN Design

r_retail_Access Access Ethernet Design Design

Network Design MAN Design Design

IP Design MAN Design

Legend Security_Profile_Activate MAN Activate

45 Information Security Level 2 – Sensitive MSI Complete

Order Decomposition and Orchestration

> Provision wireless first and then Partner

> For each service perform

> Use of activation systems to

ASAP - Convergent Activation Platform OCA

Network Domains, Elements and Element Managers

Convergent Communications Domains

Work Force Management

End-to-End Order Fulfillment Process

Order Request Order Tracking Order Tracking Customer Notification

Feasibility and Report Order Status