Professional Documents
Culture Documents
P
It is important that we are
able to contact you in the
Ownership Notification
event of a product update
APT NO.
Change of Address or
ZIP CODE
LAST
or recall. If you have
changed your address or
if you are not the original
owner, please fill out this
card and mail it to us.
STATE
VEHICLE IDENTIFICATION NUMBER (VIN)
INITIAL
OWNER INFORMATION (PLEASE PRINT)
CURRENT MILEAGE
STREET
FIRST
CITY
ADDRESS
NAME
Change of Address or Ownership Card Here
rf
PLACE
STAMP
HERE
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Customer Satisfaction
Your complete satisfaction with your Please provide the following Step 3 - If you disagree with the
Honda automobile is our main goal. information: decision reached by the staff of
All personnel at Honda automobile • Year, model, and Vehicle Honda Automobile Customer
dealerships are thoroughly trained to Identification Number (VIN) of Service, you may request to have
provide the best service for your your vehicle, and its current your case reviewed in an
vehicle. If you are not satisfied with mileage; independent forum run by the
any maintenance or repair work National Center for Dispute
done by the dealership, follow these • The name of the dealer who sold Settlement (NCDS). You may file a
three steps: you the vehicle; claim at any time by calling NCDS
Step 1 - Talk over your concerns with • The name of the dealer who toll-free at 877-545-0055.
the dealership's management, such as services your vehicle;
You may also write to:
the service manager or general • Date, mileage, and reason for
manager. In most cases, a satisfactory each visit to a Honda dealership; National Center for Dispute
solution is found at this step. Settlement
• Any non-Honda dealership repair P.O. Box 1108
Step 2 - We recognize that, on some service for the problem(s); and
occasions, a customer will not be Mt. Clemens, MI 48046
totally satisfied with a dealer's • Your daytime and evening
decision or actions in Step 1. If this telephone numbers.
is the case, you should call or write
The staff of Automobile Customer
Honda Automobile Customer
Service is interested in working with
Service. The address and telephone
you and the dealership to find a
number are on the inside front cover
satisfactory solution.
of this booklet.
2 Introduction
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Customer Satisfaction
The purpose of NCDS is to resolve Eligibility is limited by your We encourage you to use this
disputes between vehicle vehicle's age, mileage, and other program before, or instead of, going
manufacturers and their customers. factors. In order to file a claim, you to court. It is informal, free of charge
NCDS's decision makers are need to provide your name and to you, and generally resolves
impartial third parties who will listen address, the Vehicle Identification problems much faster than the court
to both the customer and the Number (VIN) of your vehicle, and system. Lawyers are usually not
manufacturer and decide what can a brief statement outlining the involved in the resolution of claims
be done to resolve the disagreement. disagreement. Initially, NCDS may through NCDS, although you may
try to resolve the disagreement obtain one at your own expense if
NCDS's decision is not binding on through mediation. If this is not you choose.
you unless you agree to accept it. If successful, your complaint will be
you accept the decision, Honda will reviewed by an impartial arbitrator. If you want to go to court, Honda
abide by it. Generally, disputes You may present the facts of your does not require you to first file a
submitted to NCDS are resolved case to the arbitrator at an informal claim with NCDS. Please note that
within 40 days (47 days if you have meeting. laws in some states may require that
not first contacted Honda about your you file a claim with NCDS before
complaint). you can proceed to a state-operated
dispute resolution process or the
Honda offers you the opportunity to court system. If you do not accept
mediate and arbitrate a disagreement the decision of NCDS, you can still
through NCDS because we want you go to court.
to feel that you have been treated
fairly.
Introduction 3
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Customer Satisfaction
Lemon Laws Some states require you to notify the We want you to be satisfied with
Many states have enacted what are manufacturer about the problem(s), your Honda automobile. If you have
commonly referred to as “Lemon and some states give the manufacturer, any questions, please contact your
Laws.” Although the details of these or its representative, a chance to Honda dealer or Honda Automobile
laws vary from state to state, their correct the problem(s). A state may Customer Service.
main purpose is to assure you certain require you to submit your American Honda Motor Co., Inc.
rights if you have problems with complaint to a dispute resolution Honda Automobile
your new vehicle. In general terms, program, such as NCDS, before Customer Service
these laws usually say that if your proceeding to other forums. Mail Stop 500-2N-7A
new vehicle has a problem that Lemon laws have many provisions. 1919 Torrance Boulevard
cannot be repaired in several If you feel your new Honda qualifies Torrance, CA 90501-2746
attempts, or has a series of problems for consideration under the lemon (800) 999-1009
that keep it out of service for an law in your area, we suggest you
extended period, you may qualify for check the laws in your state.
relief under the lemon law in your
state.
4 Introduction
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Introduction 5
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Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you in
contacting a local representative of the tire's manufacturer, if needed.
6 Introduction
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Tires
The tires that come as original Original Equipment Tire Goodyear/Dunlop Tires
equipment on your new Honda are Manufacturers Goodyear Tire & Rubber Company
warranted by their manufacturer 1144 East Market Street
(including the compact spare tire*). Yokohama Tires Akron, OH 44316-0001
A separate warranty statement for Yokohama Tire Corporation
the tires is in the glove box. (800) 321-2136; (330) 796-2121
601 South Acacia Avenue
Fullerton, CA 92831 Continental Tires
Obtaining Warranty Service
-OR- Continental Tire North America, Inc.
Your Honda dealer will be glad to
1800 Continental Blvd.
help in determining if a problem in P.O. Box 4550
your vehicle is caused by a defective Fullerton, CA 92834-9550 Charlotte, NC 28273
tire. Your Honda dealer can also (800) 847-3349
(800) 722-9888; (714) 870-3800
assist you in locating a local
Bridgestone/Firestone Tires
representative of the tire's
manufacturer so you can get Bridgestone Americas Holding, Inc.
Michelin Tires Consumer Affairs Department
warranty service.
Michelin Tire Corporation P.O. Box 7988
Customer Relations Department Chicago, IL 60680-9534
P.O. Box 19001
(800) 367-3872
Greenville, SC 29602-9001
(800) 847-3435; (864) 458-5000
These addresses and phone numbers
are subject to change. Contact your
Honda dealer for current information.
* if applicable Your Warranties in Detail 27
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36 Your Responsibility
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Your Responsibility 37
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Your Responsibility 39